Best Western Plus Executive Residency Nashville

Hotels
Best Western Plus
7.3 (1187 reviews)
2401 Brick Church Pike , Nashville , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Nice upgrades
Cons:
Unclean rooms
Poor service
Unsafe surroundings

Categories

Cleanliness
6.3
Multiple mentions of cleanliness issues, such as dirty carpets and unclean rooms, impacted the overall perception.
Service
7.3
Some guests mentioned friendly staff, but there were also complaints about unprofessional behavior.
Location
7.3
The location received mixed reviews, with positive mentions and complaints about safety concerns in the area.
Room Quality
7.8
Upgraded rooms were appreciated, though there were some maintenance issues reported.
Amenities
7.8
Amenities like breakfast and access were mentioned positively, enhancing guest experience.
Value for Money
7.3
Average value perception, with some guests feeling pricing did not match quality.
Food and Beverage
6.8
Breakfast received mixed reviews, with some guests finding it unsatisfactory.
Overall Experience
7.8
Many guests had a pleasant stay overall, despite several concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:03

Property Description

Convenient Location
Located just 4 miles from Nissan Stadium and the Country Music Hall of Fame and Museum, Best Western Plus Executive Residency Nashville offers easy access to Nashville's top attractions.

Modern Amenities
Each guest room features a 32-inch flat-screen TV, free WiFi, a microwave, refrigerator, coffee maker, and ironing facilities, ensuring a comfortable stay for all guests.

Relaxation and Fitness
Guests can enjoy the seasonal outdoor pool, fitness center, and business center with copy and fax services. Free on-site parking adds convenience to your stay.

Book your stay at Best Western Plus Executive Residency Nashville for a perfect blend of comfort and convenience in Music City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.3
Based on 1187 reviews
Cleanliness: 6.3
Service: 7.3
Location: 7.3
Room Quality: 7.8
Amenities: 7.8
Value for Money: 7.3
Food and Beverage: 6.8
Overall Experience: 7.8
J
Jaclyn couple us
1
Hands down the worst experience I have ever had.
Pros:

We booked several months in advance and prepaid a few days before arrival.
At check-in around 3 p.m., I was immediately harassed by a man trying to sell shuttle services to the stadium. I explained multiple times that I had already paid for stadium parking and would be driving myself. I had to repeat this three more times before he left me alone. The front desk did nothing while this was happening. My friend and I had to leave by 4:15 p.m. to attend a concert, so we had very little time to inspect the room. We immediately noticed missing carpet and exposed nails just inside the entrance but did not have time to address it with the front desk. We returned shortly after midnight and began preparing for bed. At that point, we noticed how dirty the room was. There were stains throughout, including residue on the chair. We became concerned about bed bugs and inspected both beds. Although we did not see bugs, there were additional stains on both mattresses/bedding.
We then attempted to shower, but the tub drain would not stay open, causing the tub to fill with water. The bathroom also had pink mildew on the walls and black mold on the ceiling. We decided not to shower and ultimately chose to leave. Before leaving, we noticed additional stains on the wall near the toilet. We packed our belongings, returned the keys, and requested a refund. The front desk refused, stating that we had checked in at 3 p.m. and it was now 1 a.m. While I understand there may be a policy regarding refunds after check-in, we spent a maximum of approximately three hours actually using the room. Most of that time was spent preparing for and attending the concert, not occupying or using the hotel room. The conditions were bad enough that we ultimately chose to drive 3 hours home rather than stay the night. We left around 1 a.m. and did not arrive home until approximately 5 a.m. We would not have made that exhausting drive in the middle of the night if the room had been reasonably clean and safe.

Cons:

Everything was horrible. I’m not exaggerating.

2026-08-15 via Nuitee
K
Ken family_with_children us
9
Cons:

The breakfast was a little under staffed so it was not fully stocked.

2026-08-13 via Nuitee
D
Donald couple us
8
2026-08-09 via Nuitee
J
Jose Antonio couple us
1
Wouldn’t stay here again. Might as well drive another 10 minutes to get a better hotel service
Pros:

Convenient location to my job site

Cons:

Way too nosy, police on scene on most nights. Banging doors all night from other rooms. Ac went out one night in my room and I wasn’t able to utilize the phone service in the room.

2026-08-08 via Nuitee
J
Julian couple us
10
2026-08-06 via Nuitee
M
Michael couple us
10
2026-08-06 via Nuitee
M
Mr. Ca$hville solo_traveller us
10
2026-08-05 via Nuitee
J
jose family_with_children us
8
Pros:

muy tlimpio

Cons:

el personal

2026-08-04 via Nuitee
D
David couple us
10
2026-08-03 via Nuitee
E
Elijah couple us
10
2026-08-02 via Nuitee
R
Rainer family_with_children de
7
2026-08-02 via Nuitee
J
Jayne solo_traveller us
6
2026-07-24 via Nuitee
D
Dwanika solo_traveller us
10
2026-07-24 via Nuitee
A
ANDREW couple us
5
Cons:

at approximately 1 am a dog in a room down the hall began barking that went on for 10-15 minutes. very annoying and the first such experience in a hotel ever!

2026-07-23 via Nuitee
A
Anthony couple us
10
2026-07-23 via Nuitee
D
Dan solo_traveller us
1
Pros:

Not much.

Cons:

The smell of weed throughout the building, drug use and sales around the building and drug addicts walking around the parking lot begging for money.

2026-07-23 via Nuitee
D
Desirae couple us
10
2026-07-22 via Nuitee
L
Latasha solo_traveller us
3
2026-07-22 via Nuitee
V
Vildana couple us
8
2026-07-22 via Nuitee
D
Desirae couple us
10
2026-07-22 via Nuitee