Hampton Inn Boston Logan Airport

Hotels
Hampton Inn
7.8 (10709 reviews)
230 Lee Burbank Highway , Boston , us

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Food options
Cons:
Smoke odor in room
Thin walls
Lack of microwave
Parking fees

Categories

Cleanliness
6.69
Several mentions of issues such as smoking odors and thin walls affecting comfort.
Service
8.66
Front desk staff provided good service but lacked comprehensive information.
Location
9.2
Excellent location noted for convenience and access to Boston.
Room Quality
7.15
Rooms were described as clean and updated, but issues with comfort and amenities noted.
Amenities
7.18
Some amenities like the hot tub and microwave were lacking.
Value for Money
7.64
Good value despite charging for parking and missing amenities.
Food and Beverage
8.19
Breakfast was praised with good options available.
Overall Experience
7.66
Experience was generally positive, but several issues noted impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:19

Property Description

Convenient Location and Transportation
The Hampton Inn Boston/Logan Airport is strategically located minutes away from Logan International Airport, offering a hassle-free travel experience. Guests can enjoy complimentary airport shuttle services and easy access to downtown Boston, making exploration effortless.

Modern Amenities and Comfortable Accommodations
Experience a comfortable stay at this hotel with modern amenities such as a well-equipped fitness center to rejuvenate after a day of sightseeing. The friendly staff is readily available to assist in arranging area tours and activities, ensuring a memorable stay for all guests.

Accessible Attractions and Services
With convenient shuttle services to the airport and nearby subway station, guests have easy access to popular attractions like Faneuil Hall and the Museum of Science. Immerse yourself in the city's vibrant culture and let the Hampton Inn Boston/Logan Airport be your gateway to a remarkable Boston experience.

Book your stay now at the Hampton Inn Boston/Logan Airport for a seamless blend of comfort, convenience, and exceptional service.

Important information:

Kindly note a USD 50 security hold is done upon arrival per night.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 20 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 10709 reviews
Cleanliness: 6.69
Service: 8.66
Location: 9.2
Room Quality: 7.15
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 7.66
C
Connie couple us
8
Wish we’d been looked after more at the train stop and to pick up the phone. Other than that, all was good.
Pros:

The rooms and breakfast were great.

Cons:

I called the front desk 3x w/a simple question and there was NEVER an answer. They don’t pick up.

We waited a full hour for a comp shuttle from the train stop that was supposed to b no more than 20 min. We called 3x. I’m not sure why they didn’t just b honest and tell us to order an Uber. It was late and dark and there were no benches there for anywhere to sit in that entire hour. That’s rough on a 70 yr old.

2026-06-27 via Nuitee
S
Scott solo_traveller us
6
Pros:

Staff was extremely pleasant and accommodating

Cons:

Paying $30 bucks a night to park. Sign out front was $17.99, but I was a guest and paid higher than the shuttle parking. Not right.

2026-06-27 via Nuitee
A
Alfie couple gb
9
2026-06-26 via Nuitee
R
Rachid solo_traveller us
9
2026-06-26 via Nuitee
A
Anna solo_traveller us
9
Pros:

Staff was fantastic, location was convenient for my visit and breakfast was good.

Cons:

No in room microwave, which was frustrating as I got in really late and couldn't heat my dinner. Issues getting a shuttle and was told I would need to get an Uber. The staff were doing their best, and were very friendly, but would have been less expensive to drive my car and park in the lot.

2026-06-26 via Nuitee
V
Vagner solo_traveller br
10
2026-06-26 via Nuitee
L
luciano family_with_children it
7
2026-06-26 via Nuitee
F
Fortunate solo_traveller za
7
2026-06-26 via Nuitee
N
Natasha family_with_children us
4
Unfortunately a Very disappointing hotel overall ;(
Pros:

The only positive aspect was the Wonderful friendly welcoming staff!!! at breakfast 😁

Cons:

What happened to basic standards of customer service!? Since you are asking, The following is aimed as a constructive critique for hotel management regarding ways to improve the level of service and the quality of the hotel as the place and experience was so disappointing;(
The hotel itself is way overpriced for the value itself (as an aside, Location itself also not the best - it took a very long time to wait for the airport shuttle to arrive and the journey itself was far, considering it was advertised as an airport hotel? And no stores or restaurants nearby as hotel is on a busy roadway) Not very friendly shuttle bus drivers either)

At least there was amazing, welcoming breakfast/kitchen staff who all seemed happy to see all the customers and it was very busy even if the food was low quality bulk food!

Check in was very slow and front desk staff not welcoming. And no bedding was ready for the extra bed and took much too long to arrive at room later even after offering to come pick it up ourselves at front desk. Only one smelly elevator was working and old style, motel like lobby front hallway, old carpeting in rooms and hallways, and poor selection of drinks and snacks for purchase and hotel guests were carrying water bottles and food items from across the highway as that was the only option, so not a favorable situation, and very inconvenient for those whose flights arrive late or very early and for parents with young children. Pool area outdated, very uninviting and dank, water looked unclean, and hot tub was out of service, so for families who choose hotels with swimming possibility, this was another disappointment. (Heard now too that the hot tub is frequently reported as closed for maintenance but for how long).
Overall Such an overpriced place for low value.

2026-06-25 via Nuitee
T
Twigg solo_traveller us
10
Pros:

Nice clean rooms

2026-06-25 via Nuitee
J
John solo_traveller gb
8
2026-06-25 via Nuitee
L
Lynne solo_traveller us
9
2026-06-25 via Nuitee
S
Stephen couple gb
3
2026-06-25 via Nuitee
A
Adam couple gb
10
Great location for a quick in and out job or for longer. Staff great,breakfast very nice.
Pros:

Clean ,good value for money. Staff great.

Cons:

Nothing.

2026-06-25 via Nuitee
S
Soraya family_with_children es
8
El personal de comedor súper atento le doy un 10
Pros:

Ubicación , el personal de comedor un 10 y la cama cómoda

2026-06-25 via Nuitee
D
Duncan solo_traveller gb
9
Top class
Pros:

Great breakfast exceptional shuttle bus service

2026-06-24 via Nuitee
S
Sara solo_traveller us
10
2026-06-23 via Nuitee
Z
Zoe solo_traveller us
10
2026-06-23 via Nuitee
M
Melissa family_with_children us
10
It was such a nice hitel
Pros:

It had a lot of amenities and was close to the airport

2026-06-22 via Nuitee
M
moti solo_traveller il
10
2026-06-22 via Nuitee