The Savoy Hotel & Beach Club

I got a Pool and Beach Day pass at The Savoy Hotel. Three days in advance we checked the weather and it looked like it was going to thunderstorm so we reached out to the hotel via email to request a cancellation and refund. No one ever got back to us. We called, and every single time the staff would hang up on us. At one point we tried calling again and the call wouldn’t even go through anymore. We also went to the hotel twice on different dates once we arrived in Miami and spoke to the staff about it. Twice they told us not to worry and that they would get back to us once the request was reviewed and the cancellation processed. No one ever got back to us.
Truly this is terrible costumer service. The hotel hasn’t been considerate of our time and request. In the end it did thunderstorm on the date of our day pass and they have yet not gotten back to us.
Honestly I don’t recommend anyone books the Pool and Beach Day pass here, find a better hotel.

If I could leave 0/5 stars, I would.

We hosted a corporate event at the Savoy Hotel in November 2025. Shortly after the event, the hotel provided a final folio showing a $0 balance, indicating the master account was fully settled and closed.

Four months later, in February 2026, the hotel charged our corporate card $4,700+ without any prior notice, later explaining it was due to a “late close‑out on their end”.

To be clear, we do not dispute paying for legitimate charges. Our issue is process, timing, and professionalism. The hotel’s own contract states that charges are to be settled at the end of the stay or billed within 30 days after the event. Instead, we were given a zero‑balance final folio with no indication of missing charges, only to have our card charged four months later without communication. We discovered the charge ourselves and had to initiate all follow‑up.

Equally concerning was how this was handled the situation - dismissive responses, lack of accountability, and no proactive communication.

Companies considering this property for future events should be aware of how billing is handled and the unprofessional manner in which issues are addressed.

The hotel is lovely and the setting is perfect. We were very happy with the visit and all the staff were friendly and helpful. I was especially happy with the excellent work and friendly manner of the two housekeepers who took care of us: Mari and Diana.

Could use and inside breakfast area

Very friendly and helpfull staff. Nice rooms, well equipped. Cool Beach Club.

We had a wonderful experience at breakfast thanks to Delwis. He was very friendly and we would highly recommend him to others.

Das Personal war nett und die Lage ist wirklich gut.

Under new management, this place is to be avoided. With the exception of a genuinely caring desk clerk Marco (who acknowledges he manages and personally is required to do nearly everything related to the hotel), we would rate the place as highly disappointing and unsanitary and uncomfortable and univiting. The notion this is a top-rated place is unfathomable.

You arrive on a busy street. No one will greet you to open the door. There is no staff except the desk clerk.

The room is dismal, the tv is archaic with a sticky remote. The mattress is a disaster and its frame is silly noisy. The bathroom floor is stained and the shower area is full of mold. The lighting is just sad.

If you go outside, you will see a lovely stand of mature landscaping that likely characterized the earlier status of this place. It is now not maintained. The drinks and food at the each side bar are just awful. The patio area around the bar is highly deteriorating. The seating is sticklike.

When you consider the price to stay here (let’s say $600 a night), it’s just astonishing. We cannot caution you enough: find an alternative.

Arwin made my experience incredible. He was extremely attentive, provided excellent service, gave great recommendations, and truly made everything amazing for my beach day

We went with friends for the day pass to the pool and beach, and the service and facilities were excellent. We had a fantastic day! Thank you so much, Ana, for explaining everything so well and for those pitchers of margaritas!

I loved this place. Good bedroom, good vibes, good price.
Don’t forget to visit the bar next to the pool, Ana makes fabulous margaritas

Macarena attention was great!!! Her service was amazing, the drinks were delicious! Definitely worth ⭐️⭐️⭐️⭐️⭐️ Julian help her a lot good too

We had an excellent day, Maca and Juan were very attentive to us and very nice, the food of the place is very tasty just like the cocktails, thank you for your recommendations guys

We had a wonderful stay for a winter week. Marco and his entire hotel staff were very attentive and welcoming. Great safe and clean location for family vacation.

This was like staying at a full resort in the middle of the city.. A lot different from the other South beach hotels we stayed at before
It's proximity to the airport, cruise terminal, and centralized feel to the rest of Miami is to me the perfect location to start or end your stay in.
We had such a great experience as the front concierge Marco welcomed us sincerely and made our stay fun after the long flight that was delayed.
The rooms were comfortable and we had a great stay. We would come here again in as we come almost yearly for Winter season.

The hotel grounds and pool area are well kept and clean. Staff was great especially Marco at the front desk who gave us excellent recommendations and made us feel at home. The location is on the beach and close to the airport, shopping and has an onsite restaurant. There were I definitely have no qualms in staying here again next time I visit Miami Beach.

I had a wonderful stay at the Savoy Hotel. From the moment I arrived, everything was clean, comfortable, and well maintained, and the atmosphere made it easy to relax and enjoy my time there.

I especially want to highlight Josefina, who truly made my experience exceptional. She was attentive, kind, and incredibly professional, always making sure everything was perfect and that I felt well taken care of. Her positive attitude and genuine hospitality really stood out and made a big difference in my stay.

I would absolutely recommend the Savoy Hotel and hope to return again soon!

I have been guest in this paradise for over 10 years , PERFECTION . Quiet secluded oasis , true south beach Miami heritage property well maintained and only a stone throw away from the beach . Lush gardens surround their two pools ...bar restaurant St.Tropez style ..rooms spacious always clean with confy mattress . Huge french doors open to balconies both from living and bedroom spaces...having morning coffee overlooking blue ocean and the skies...Unfortunately this past visit I was confronted with the most ridiculous beach policy by their beach manager " even as a guest of the hotel I am not allowed to keep my beach chaise lounge empty for more then 1/2 hour or it will be given to other due to high volume of visitors " WHAT?????!!!??
so i took off for lunch break got back in 2 hours, my seat was gone with beach 2/3 full when back. Handsome beach boy usher I called Bred Pitt apologized to me stating he only follows his manager directions . What a crap ...so SAVOY if you do not allow your guests privileges you charge us for then you must refund us for them . SERIOUSLY think about it or make Brad Pitt your beach manager