Mount Royal Hotel

Hotels
8.8 (779 reviews)
138 Banff Avenue , Banff , ca

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious food
Cons:
Noisy air conditioning
Cleanliness issues
Mattresses are worn

Categories

Cleanliness
8.19
Room not cleaned properly as noted in the review.
Service
9.16
Amazing staff that go above and beyond and friendly service mentioned in reviews.
Location
9.2
Perfect location mentioned in multiple reviews, very convenient.
Room Quality
8.65
Room was good size and comfortable but had issues with bedding.
Amenities
8.68
Hot tub and other amenities were praised, though some maintenance issues were mentioned.
Value for Money
8.64
Good value for the location and service provided.
Food and Beverage
9.19
Food was highly praised as divine with a great restaurant experience.
Overall Experience
8.66
A great overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:35

Property Description

Central Location in Banff

Located in Banff, Mount Royal Hotel offers a convenient stay with a restaurant on-site. Enjoy modern amenities such as free WiFi and a flat-screen TV. Unwind in the sauna and hot tub after a day of exploring Banff Upper Hot Springs just 4 km away.

Comfortable and Well-Equipped Rooms

Relax in air-conditioned rooms equipped with a coffee machine, desk, and seating area. Freshen up in the private bathroom with complimentary toiletries provided. Additional conveniences include a safety deposit box and ironing facilities.

Convenient Services and Activities

Benefit from a 24-hour front desk, luggage and ski storage, as well as dry cleaning services. Engage in various activities like skiing both on-site and in the surrounding areas. Don't forget to visit Lake Minnewanka and Banff Gondola nearby.

Book your stay at Mount Royal Hotel for a memorable experience in Banff!

Important information:

Please note that different policies will apply for group bookings of more than 10 rooms.

Parking is subject to availability due to limited spaces and will incur an additional fee of USD 10 per night for stays from October to May.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 5 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 779 reviews
Cleanliness: 8.19
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 9.19
Overall Experience: 8.66
C
Carolyn couple us
10
Excellent hotel. Would stay again.
Pros:

Location and hot tubs were wonderful

Cons:

Rooms do not have enough light. We had two small lamps but it was not nearly enough to light the room.

2026-02-10 via Nuitee
J
Jessie couple ca
4
You’re paying for the location not space and comfort
Pros:

Obviously the location can’t be beat

Cons:

The room was significantly smaller than others I’ve stayed in and those other places were less expensive.

2026-02-08 via Nuitee
B
brittani couple us
5
2026-01-20 via Nuitee
G
Gemma couple gb
9
A lovely clean hotel with the perfect location!
Pros:

Location was perfect, so close to everything. The staff were really helpful, upgraded our room for us as they had space over shoulder season. The room was spotless and we had everything we needed for our stay!

2026-01-20 via Nuitee
D
Dooseon family_with_children ca
9
2026-01-20 via Nuitee
V
Vanessa family_with_children us
10
2026-01-20 via Nuitee
E
Erin family_with_children ca
3
Was good other than the price & location
Pros:

The restaurant was amazing food. Restaurant Manager was taking the to interact with tables which was great to see.

Cons:

Was way too noisy location couldn’t sleep had to use ear plugs. Party places bars I guess close by. Which I didn’t know when booking. I think should have option to pick room locations online. Mold on tub surround & tub. No smart tv for the price of the room.

2026-01-19 via Nuitee
T
Tayla couple ca
2
2026-01-19 via Nuitee
P
Primitiva extended_group ca
10
Very satisfied
Pros:

Excellent view

2026-01-19 via Nuitee
S
Susan couple ca
9
Gorgeous views , location and 5* service
Pros:

Great location, beautiful lobby and restaurant. Loved the coffee machine on 2nd floor. Room was renovated , clean and very functional.

Cons:

Hallway and hallway carpet could use a refresh but the rooms are great and renovated. The hot tub area furniture is nice but someone should clean the snow off it so it won’t freeze and then cannot be used

2026-01-19 via Nuitee
R
Ryan extended_group us
9
I would come
Pros:

The town and hotel. Not complaints. Well placed for one night and an evening stroll.

Cons:

That I couldn’t stay longer

2026-01-17 via Nuitee
S
Sarah extended_group gb
10
2026-01-16 via Nuitee
E
Elizabeth couple us
7
2026-01-15 via Nuitee
N
Neil extended_group ca
9
2026-01-14 via Nuitee
P
Paul couple ca
8
Pros:

Location

Cons:

It was too expensive for the room we were given

2026-01-13 via Nuitee
M
Mary extended_group us
10
Wonderful family vacation in the snow for New Years!
Pros:

The location was perfect! Convenient to all of the restaurants and shopping. The ski resorts each had a pick up stop right behind the hotel.

2026-01-03 via Nuitee
C
Carinca family_with_children ca
10
Pros:

Location is excellent!

2025-12-31 via Nuitee
S
Shaun couple ca
9
Pros:

Great location

Cons:

Mattresses are a little worn

2025-12-28 via Nuitee
A
Andrew extended_group ca
6
Pros:

Location.

Cons:

Very noisy air conditioning and blowing in your face while in bed….and couldn’t turn off at the controller. Reported to main desk but when someone came to fix it they were unable to adjust tge air flow!

2025-12-17 via Nuitee
J
Julie couple ca
7
Pros:

Love the location, have stayed here many times.

Cons:

The hot tub levels were low and the line of filthy dark grunge along the rim of the tub was pretty gross. They need a good scrub!

2025-12-09 via Nuitee