Mount Royal Hotel

Great location, nice hotel

The room was very pleasant really enjoyed the corner room with two windows, the room and overall facilities were very clean, the staff were fantastic from cleaning to front desk staff and everyone in between. The Restaurant Brazen was absolutely wonderful - fantastic unique dishes and specials to top notch friendly staff - this was the best experience staying in Banff of many we have done over the years. Bed was also super comfy

Sehr zentrale Lage mit ausreichend Parkplätzen. Betten sehr gut. Bad sauber. Sehr schöner Blick auf die Berge.

We will not come again. Parking was simply full. The room was the worst I stayed in. There is a vent right above my head! ..and very thoughtful a pair of ear plugs left on a table for me.. Combine those 2 things and imagine how I slept!!

This old hotel with history as sections to it is in a great location right in the centre of Banff and access to local restaurants and shops is perfect, and if you're a skier or boarder the shuttle stops right at the back of the hotel. The hotel has ski storage and a 2 hot tubs on the roof which we actually didn't use as we noticed no-one had a shower before getting into them even though it states you should! We think that this could maybe be reinforced by reception staff when clients arrive.
The staff here couldn't do enough for us and every request was met by them in a timely manner.
Things that we think are lacking.
1.There are no hooks or shelving for gloves , helmet, wet ski jackets etc and this is also very relevant to people who do other activitirs.such as hiking MTB etc.
2 The lighting in the main room is very poor and hard to see your stuff when daylight has gone.
3. There were not enough options for breakfast for plant based/ vegan diets.
4 Not enough hooks in bathroom to hang robes/ towels etc to dry them after use.
5. You are told to keep ski boots in your room but there is no mat or place to.put them after you come off slopes with snowed up boots thus leaving pool of water and ruining the carpets in the hotel.

These are mearly suggestions to improve the hotel and we actually loved our stay and would highly recommend this place. Beds really comfy and hotel very clean.

Amazing location! Right in the heart of downtown Banff. Easy access to shopping and restaurants.

The fact that it is central location, very clean, and probably haunted

The location is in a great location on Banff Avenue. Very close to all of the restaurants and bars. I loved the hot tubs on the roof, they were really hot and had a beautiful view.

We did not stay at Mount Royal but when it came time to catch our shuttle to the airport, troubles. This review is because even though we were not customers, the staff went way above and beyond with helping us reschedule transportation, I can only imagine how awesome they would be if we had been paying customers. If there was a way to give them 10 stars I would. Oh how awesome our experience with Mount Royal was.

We had the best experience with the hotel staff. They were all so kind to help us figure out how to solve some issues we were facing with transportation. They were very helpful and overly generous to us.

Location

I stayed here in 2022 and really enjoyed it. The rooms are the same, but now the restaurant was fantastic. Went to happy hour and both the food and drinks were some of the best in town. The wait staff also top notch. As was the front desk

Location and hot tubs were wonderful

Obviously the location can’t be beat

I truly belive the only reason this hotel stays busy is its location. Being directly in the middle of Banff Avenue is its sole advantage. If it were anywhere else, I genuinely believe it would struggle to attract guests.

The hotel itself is rundown and poorly maintained. The interior feels like a maze of long, dark, dingy hallways with stained, threadbare carpets and numerous twists and turns that seem to go on forever. The elevators are small, old, and rickety.

To be fair, the front desk staff were pleasant and professional during both check-in and check-out. Unfortunately, this did not offset the condition, accessibility, and maintenance issues throughout the property.

When we required a luggage trolley, we were told to take an elevator at the back of the building. That elevator only got us partway to our rooms. At that point, the remaining route required navigating a flight of rickety stairs, making it impossible to continue with the luggage trolley. We were forced to abandon it and carry our luggage by hand the rest of the way, leaving some bags behind and making multiple trips.

This was especially concerning because we were travelling with a family member who has severe mobility issues.

Originally, we had booked King Heritage rooms, but because the booking mentioned stairs, I called the hotel in advance to confirm accessibility. Based on that call, we were advised to cancel and instead book the Two Queen Suite, which we did, specifically to avoid stairs.

Unfortunately, this advice was incorrect. The suites were in the exact same part of the building. In fact, my daughter, who remained in a Heritage King room, was immediately next door to us. Our mobility-impaired family member still had to navigate stairs, and the handrail was unsafe, with missing screws and so loose we had to physically hold it in place to get them up and down safely.

When I raised this with the front desk, I was told it was “likely an error” by staff and that we could have booked an accessible room, information that did nothing to help us in that moment, after following the hotel’s own advice.

Room quality was also inconsistent. One suite was properly furnished; ours was not. We were missing the electric fireplace in the living area and the table in the bedroom. The bedroom mirror was glued to the wall in a dark, awkward corner, making it impractical to use, particularly when someone exited the bathroom.

The TV in our bedroom was improperly configured, with the image cropped so that the tops of people’s heads were cut off. The remote provided did not allow access to the necessary settings to correct this issue. Additionally, the beds advertised as queen beds were noticeably smaller and consistent with doubles, which was disappointing given the room category and price point.
Additionally, upon pulling back the bedding, we observed what appeared to be a blood stain beneath the top cover, which was not at all enticing and raised concerns about housekeeping standards.

Guests should also be aware that on-site parking is limited. If you are not fortunate enough to secure hotel parking, be prepared to use public parking at $7.00 per hour until 8:00 p.m., and again starting at 8:00 a.m., which adds a significant and unexpected cost to the stay. Accessibility is further limited by the fact that there are only two designated accessible parking stalls for a hotel with 130+ rooms, which is wholly inadequate given the size of the property.

Overall, this hotel feels tired, poorly maintained, and operationally disorganized. The location carries it—not the experience, not the service, and certainly not the condition of the property. For the price, this was deeply disappointing.