Mercure Amsterdam City Hotel

Hotels
•
Mercure
8.3 (4645 reviews)
Joan Muyskenweg 10 , Amsterdam , nl

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Comfortable rooms
Cons:
Cleanliness issues
High prices for amenities

Categories

Cleanliness
7.76
Some reviews indicate issues with cleanliness, including dirty linens and moldy showers.
Service
9.23
Most guests appreciated the friendly and professional service from the staff.
Location
8.27
Generally good location, though some guests mentioned it being a bit far from the center.
Room Quality
8.22
Rooms generally comfortable, but there were complaints about temperature control.
Amenities
7.75
Amenities like the gym and spa received mixed reviews; outdated facilities noted.
Value for Money
7.71
Concerns about high prices compared to the perceived quality were expressed.
Food and Beverage
8.76
Guest feedback was positive about the breakfast quality and selection.
Overall Experience
8.73
Despite some drawbacks, guests overall were satisfied with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:04

Property Description

Luxurious Accommodation
Mercure Hotel Amsterdam City offers spacious 4-star rooms with free WiFi and modern amenities, ensuring a comfortable stay for guests.

Relaxation and Indulgence
Guests can unwind in the sauna and Turkish steam bath facilities, perfect for a rejuvenating experience after a day of exploring the vibrant city of Amsterdam.

Gastronomic Delights
Indulge in a culinary journey at the hotel's FLOOR restaurant and lounge, offering a variety of dishes and drinks in a stylish setting.

Experience the best of Amsterdam at Mercure Hotel Amsterdam City - book your stay now for an unforgettable getaway!

Important information:

Please note that guests are required to show the credit card which has been used to make the booking, upon arrival. If this is not possible, guests should have an authorization form, signed by the credit card holder if he/she is not traveling along.

When using the existing bed set-up, children under the age of 12 can stay free of charge. Extra costs apply when extra beds are needed.

Please note that debit cards can not be used to guarantee the reservation or for pre-payment of nonrefundable bookings. Only credit cards are accepted.

Please note that this property does not accept cash payments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 4645 reviews
Cleanliness: 7.76
Service: 9.23
Location: 8.27
Room Quality: 8.22
Amenities: 7.75
Value for Money: 7.71
Food and Beverage: 8.76
Overall Experience: 8.73
R
Rita • couple • ee
9
I am happy!
Pros:

X

Cons:

X

2026-05-23 • via Nuitee
L
Louise • couple • be
9
2026-05-23 • via Nuitee
A
Andrea Edith • family_with_children • ch
10
2026-05-23 • via Nuitee
S
Santa • couple • lv
9
2026-05-23 • via Nuitee
S
Sofia • couple • it
7
Siamo stati per un breve soggiorno e ci siamo trovati in generale bene
Pros:

Ottima accoglienza, camera sufficientemente grande, pulita e organizzata. Ottimo il bagno e la doccia molto spaziosa

Cons:

Prezzo troppo caro per essere fuori dal centro, la metro è circa a 10 min a piedi e ci vogliono poi circa 15/20 minuti per raggiungere il centro

2026-05-22 • via Nuitee
G
Gökhan • family_with_children • tr
10
2026-05-22 • via Nuitee
A
Anabela • extended_group • pt
6
Pouco agradável.
Pros:

Localização perto do Metro. Pequeno almoço variado.

Cons:

Do duche atascado e com pouco isolamento na porta do duche provocando que a água inundasse todo o WC sempre que se tomava banho. Falamos com os funcionários no balcão que disseram que iam resolver mas durante as três noites de estadia ninguém foi ajeitar. Ficamos num quarto perto do elevador o que o tornou bastante barulhento. Fomos em regime de alojamento- pequeno almoço e jantar mas o jantar não valeu a pena. Do menu só tínhamos direito a um prato principal (escolhido de apenas três: carne ou peixe com espargos e cenoura) e de uma entrada que eram saladas (3 variedades) ou do prato principal e sobremesa (três sobremesas diferentes). Nos 3 jantares foi sempre este o menu onde tínhamos que entregar o voucher que nos deram aquando o check-in. Os preços praticados eram os mesmos ou mais caros que os dos restaurantes situados a cerca de 1,5Km deste Hotel. Esperamos demasiado tempo desde o pedido até servirem até num dos dias foi cerca de 1h30 até vir a refeição, a zona de restauração é muito pequena. Num dos dias fomos por volta das 15h30 ao quarto e ainda não tinham efetuado a limpeza diária.

2026-05-22 • via Nuitee
F
Former • family_with_children • in
8
2026-05-21 • via Nuitee
Y
YENI • couple • co
10
Gracias totales
Pros:

Gente maravillosa, el gerente espectacular, es un lugar muy bonito y lleno de atenciones

Cons:

Todo me gustó

2026-05-21 • via Nuitee
M
Małgorzata • couple • pl
9
2026-05-20 • via Nuitee
I
Irene • solo_traveller • no
10
2026-05-19 • via Nuitee
A
Anja • family_with_children • no
4
Ok-ish. Gut zu erreichen und nah zur Arena.
Pros:

Die Lahe war aufgrund der Nähe zur Arena perfekt. Frühstück haben wir nicht genutzt.

Cons:

Die Kommunikation mit dem Personal hat mir nicht gefallen. Lange Wartenzeiten beim CheckIn, chaotisch trotz mehrerer Desks an der Rezeption. Wenig Info, viel lapidarer Smalltalk. Nachfrage zu Sauna und Spabereich wurde mit einem 'gibt es zur Zeit nicht' abgetan. Auf Nachfrage gabs ein knappes 'wird renoviert', was aber nicht stimmte, es wird ganz einfach nicht mehr betrieben. Wäre gut, wenn das auf der Seite hier deutlich würde, dann würden einige Buchungen sicher so nicht stattfinden.

2026-05-19 • via Nuitee
P
Patricia • couple • nl
10
Rustig, schoon en mooi hotel
Pros:

De sfeer was rustig, kamers netjes, luxe uitstraling. Ontbijt uitgebreid en vers!

Cons:

Bedden voor mij iets te hard en kussens te dun, maar dat is persoonlijk.

2026-05-19 • via Nuitee
G
Gillian • solo_traveller • gb
9
2026-05-19 • via Nuitee
E
Emil • couple • bg
10
2026-05-18 • via Nuitee
V
Victor • solo_traveller • fr
9
2026-05-18 • via Nuitee
A
Andrea • family_with_children • ch
9
Perfektes Hotel für Konzertbesuche in Amsterdam
Pros:

Angenehme Zimmer, gut mit Lift erreichbar. Leckeres Frühstück, Buffet sogar mit Hafermilch ausgestattet.
Der Hotelshop um Getränke und Snacks zu kaufen, ist sehr praktisch. Gut gelegen für Konzertbesuche.

2026-05-18 • via Nuitee
W
Weronika • solo_traveller • pl
9
2026-05-17 • via Nuitee
R
Roberta • extended_group • it
10
2026-05-17 • via Nuitee
F
francesco • couple • lu
8
Bien
Pros:

l’emplacement,propreté ,gentillesse à l’accueil,

Cons:

Le prix trop cher ,on avais pris cette hôtel pour le Wellness mais était fermé à cause de rénovation

2026-05-17 • via Nuitee