Mercure Amsterdam City Hotel

Hotels
•
Mercure
8.3 (4538 reviews)
Joan Muyskenweg 10 , Amsterdam , nl

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Comfortable rooms
Cons:
Cleanliness issues
High prices for amenities

Categories

Cleanliness
7.76
Some reviews indicate issues with cleanliness, including dirty linens and moldy showers.
Service
9.23
Most guests appreciated the friendly and professional service from the staff.
Location
8.27
Generally good location, though some guests mentioned it being a bit far from the center.
Room Quality
8.22
Rooms generally comfortable, but there were complaints about temperature control.
Amenities
7.75
Amenities like the gym and spa received mixed reviews; outdated facilities noted.
Value for Money
7.71
Concerns about high prices compared to the perceived quality were expressed.
Food and Beverage
8.76
Guest feedback was positive about the breakfast quality and selection.
Overall Experience
8.73
Despite some drawbacks, guests overall were satisfied with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:04

Property Description

Luxurious Accommodation
Mercure Hotel Amsterdam City offers spacious 4-star rooms with free WiFi and modern amenities, ensuring a comfortable stay for guests.

Relaxation and Indulgence
Guests can unwind in the sauna and Turkish steam bath facilities, perfect for a rejuvenating experience after a day of exploring the vibrant city of Amsterdam.

Gastronomic Delights
Indulge in a culinary journey at the hotel's FLOOR restaurant and lounge, offering a variety of dishes and drinks in a stylish setting.

Experience the best of Amsterdam at Mercure Hotel Amsterdam City - book your stay now for an unforgettable getaway!

Important information:

Please note that guests are required to show the credit card which has been used to make the booking, upon arrival. If this is not possible, guests should have an authorization form, signed by the credit card holder if he/she is not traveling along.

When using the existing bed set-up, children under the age of 12 can stay free of charge. Extra costs apply when extra beds are needed.

Please note that debit cards can not be used to guarantee the reservation or for pre-payment of nonrefundable bookings. Only credit cards are accepted.

Please note that this property does not accept cash payments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Sauna is closed from 2026-03-02 until 2025-12-17

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 4538 reviews
Cleanliness: 7.76
Service: 9.23
Location: 8.27
Room Quality: 8.22
Amenities: 7.75
Value for Money: 7.71
Food and Beverage: 8.76
Overall Experience: 8.73
I
Ilona • family_with_children • de
8
2026-03-05 • via Nuitee
D
Daniela • family_with_children • it
8
Struttura bella e accogliente
Pros:

La colazione, i servizi offerti e la vicinanza alla fermata della metro.

Cons:

La pulizia non giornaliera.

2026-03-03 • via Nuitee
A
Angelina • couple • fr
10
2026-03-03 • via Nuitee
P
pierre • couple • fr
6
Pros:

Parking trop chère

Cons:

Le lit confort et très calme

2026-02-28 • via Nuitee
J
Jasmina • couple • me
10
Pros:

The hospitality and the location

2026-02-28 • via Nuitee
S
Sandra • couple • be
9
We komen wel zeker terug
Pros:

Ligging, ontbijt

Cons:

Glazen in badkamer waren niet heel proper.

2026-02-28 • via Nuitee
A
Alessio • couple • it
8
Pros:

Pulita e molto accogliente

Cons:

Un po fuori mano, ma c’è la metropolitana a 500 metri..

2026-02-26 • via Nuitee
D
Didier • family_with_children • fr
6
Pros:

Assez proche du métro entre 10 et 15 mn.
L'hôtel est très propre et la vue est sympa.

Cons:

Le quartier n'est pas très animé.
Un seul ascenseur en fonction.
Pas d'armoire dans la chambre seulement une petite penderie.
Pas d'interrupteur dans la salle de bain il faut aller au bout du couloir de nuit pas simple de trouver le bon interupteur.
La tv ne fonctionne pas ou alors je n'ai pas su l'utiliser, trop compliqué
Pas de code wifi dans la chambre.

2026-02-26 • via Nuitee
R
Rachid • couple • be
10
2026-02-25 • via Nuitee
N
Nicola • family_with_children • gb
9
Excellent hotel, clean, comfortable, quiet, superb breakfast, 10 mins from Metro.
Pros:

Very friendly staff, nothing too much trouble. Beautiful, large open reception area. Quiet hotel (good). The room was good, clean, modern and quiet. The breakfast was superb, it would grace a 5* hotel. Just a 10 min walk to the metro.

Cons:

The breakfast was a bit pricey. The location will not suit everyone but we were close to where we needed to be so it suited us.

2026-02-24 • via Nuitee
C
Cristina • couple • es
10
En general muy bien
Pros:

Todo, el alojamiento y la ubicación

Cons:

El aire caliente no funcionaba bien.

2026-02-23 • via Nuitee
A
Alan • couple • gb
10
2026-02-23 • via Nuitee
C
Caroline • couple • be
9
2026-02-22 • via Nuitee
K
Kadriye • solo_traveller • tr
10
2026-02-13 • via Nuitee
H
Horea • couple • ro
10
2026-02-12 • via Nuitee
M
Mohamed • family_with_children • sa
8
2026-02-11 • via Nuitee
S
Sadık Arda • couple • tr
9
Pros:

Resepsiyon ilgiliydi,bedava 2 içecek olayı güzeldi oda konforu güzeldi,lavabosu da güzeldi.

Cons:

Aklıma bir şey gelmedi memnundum genel olarak.

2026-02-10 • via Nuitee
A
Adam • couple • ro
8
2026-01-30 • via Nuitee
L
Luca • extended_group • it
10
2026-01-29 • via Nuitee
N
Nick • couple • nl
8
2026-01-29 • via Nuitee