Mercure Amsterdam City Hotel

Hotels
•
Mercure
8.3 (4538 reviews)
Joan Muyskenweg 10 , Amsterdam , nl

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Comfortable rooms
Cons:
Cleanliness issues
High prices for amenities

Categories

Cleanliness
7.76
Some reviews indicate issues with cleanliness, including dirty linens and moldy showers.
Service
9.23
Most guests appreciated the friendly and professional service from the staff.
Location
8.27
Generally good location, though some guests mentioned it being a bit far from the center.
Room Quality
8.22
Rooms generally comfortable, but there were complaints about temperature control.
Amenities
7.75
Amenities like the gym and spa received mixed reviews; outdated facilities noted.
Value for Money
7.71
Concerns about high prices compared to the perceived quality were expressed.
Food and Beverage
8.76
Guest feedback was positive about the breakfast quality and selection.
Overall Experience
8.73
Despite some drawbacks, guests overall were satisfied with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:04

Property Description

Luxurious Accommodation
Mercure Hotel Amsterdam City offers spacious 4-star rooms with free WiFi and modern amenities, ensuring a comfortable stay for guests.

Relaxation and Indulgence
Guests can unwind in the sauna and Turkish steam bath facilities, perfect for a rejuvenating experience after a day of exploring the vibrant city of Amsterdam.

Gastronomic Delights
Indulge in a culinary journey at the hotel's FLOOR restaurant and lounge, offering a variety of dishes and drinks in a stylish setting.

Experience the best of Amsterdam at Mercure Hotel Amsterdam City - book your stay now for an unforgettable getaway!

Important information:

Please note that guests are required to show the credit card which has been used to make the booking, upon arrival. If this is not possible, guests should have an authorization form, signed by the credit card holder if he/she is not traveling along.

When using the existing bed set-up, children under the age of 12 can stay free of charge. Extra costs apply when extra beds are needed.

Please note that debit cards can not be used to guarantee the reservation or for pre-payment of nonrefundable bookings. Only credit cards are accepted.

Please note that this property does not accept cash payments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Sauna is closed from 2026-03-02 until 2025-12-17

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 4538 reviews
Cleanliness: 7.76
Service: 9.23
Location: 8.27
Room Quality: 8.22
Amenities: 7.75
Value for Money: 7.71
Food and Beverage: 8.76
Overall Experience: 8.73
N
natacha • couple • fr
10
Parfait
Pros:

Son emplacement proche du métro pour aller au centre ville.😊😊

2026-04-11 • via Nuitee
• solo_traveller • de
9
2026-04-11 • via Nuitee
A
Ajinkya • couple • ie
8
2026-04-09 • via Nuitee
C
Christophe • family_with_children • lu
9
2026-04-09 • via Nuitee
R
Renis • solo_traveller • br
9
Pros:

Localização

Cons:

Conforto das camas, a cama extra é muito ruim

2026-04-09 • via Nuitee
N
Ngoc Thien Trang • couple • de
7
2026-04-08 • via Nuitee
P
Patricia • solo_traveller • fr
9
Good place to stay
Pros:

All was ok, a Mercury like all the others. I thought it was closer to the conference center but I was wrong, so I had to use an Uber.

2026-04-08 • via Nuitee
H
Hamilton • family_with_children • fr
9
2026-04-07 • via Nuitee
S
stephane • family_with_children • fr
10
2026-04-06 • via Nuitee
M
Megumi • couple • nl
10
Pros:

スタッフの方も感じよく全てがスムーズでとても良い宿泊体験でした！
アムスのホテルはどこもべらぼうに高いので少し中心地から外れたエリアで今回は宿泊しましたが部屋の綺麗さやアメニティのクオリティ、ベッドの硬さ加減など本当に全てが良かったです♡
シャンプーとコンディショナー、ボディソープ全部ついてること、部屋用簡易スリッパがすこしふかふかなことがポイント高かったです。
冷蔵庫やコーヒーメーカーもあり便利でした。

Cons:

宿泊施設の近くにスーパーなどあまりないので必要なものは中心地で買ってからホテルに向かうことをお勧めします。

2026-04-06 • via Nuitee
S
sreefx • family_with_children • ie
10
2026-04-05 • via Nuitee
M
MartiraVoyage • extended_group • dz
9
Agréable !
Pros:

Etablissement très calme avec des équipements modernes, Propreté exceptionnelle, literie confortable, personnel très agréable et un bon petit déjeuner.

Cons:

Tarif assez élevé.

2026-04-04 • via Nuitee
C
chaitanya • family_with_children • dk
9
Overall good stay.
Pros:

Close to Metro

Cons:

Cleaning was not that good

2026-04-04 • via Nuitee
J
jean • couple • fr
8
Très bon séjour
Pros:

Très bien

Cons:

En 1/2 pension, le choix du dîner n'est pas suffisant.
Nb: Le personnel est très accueillant et très performant.

2026-04-04 • via Nuitee
N
nicole • couple • fr
8
sejour très agréable
Pros:

Hotel un peu à l'ecart de la ville mais facile d'accès , nous avons apprécié la tranquilité et le personnel très à l'écoute

Cons:

Le repas du soir très bien mais un peu repetitif lorsque l'on reste plusieurs jours. Il faudrait varié les menus

2026-04-04 • via Nuitee
A
Alison • family_with_children • gb
10
Pros:

The staff were so friendly and helpful

Cons:

Nothing

2026-04-04 • via Nuitee
W
Wataru • family_with_children • de
8
2026-04-04 • via Nuitee
N
Natasha • solo_traveller • gb
10
Pros:

Everything

Cons:

Some stains in the room and the view

2026-03-31 • via Nuitee
P
P. • couple • nl
8
Pros:

Ligging

Cons:

Ontbijt was redelijk.

2026-03-31 • via Nuitee
T
Timo • couple • de
8
2026-03-31 • via Nuitee