Mercure Amsterdam City Hotel

Hotels
•
Mercure
8.3 (4787 reviews)
Joan Muyskenweg 10 , Amsterdam , nl

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
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Review Highlights

Pros:
Friendly staff
Good food
Comfortable rooms
Cons:
Cleanliness issues
High prices for amenities

Categories

Cleanliness
7.76
Some reviews indicate issues with cleanliness, including dirty linens and moldy showers.
Service
9.23
Most guests appreciated the friendly and professional service from the staff.
Location
8.27
Generally good location, though some guests mentioned it being a bit far from the center.
Room Quality
8.22
Rooms generally comfortable, but there were complaints about temperature control.
Amenities
7.75
Amenities like the gym and spa received mixed reviews; outdated facilities noted.
Value for Money
7.71
Concerns about high prices compared to the perceived quality were expressed.
Food and Beverage
8.76
Guest feedback was positive about the breakfast quality and selection.
Overall Experience
8.73
Despite some drawbacks, guests overall were satisfied with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:04

Property Description

Luxurious Accommodation
Mercure Hotel Amsterdam City offers spacious 4-star rooms with free WiFi and modern amenities, ensuring a comfortable stay for guests.

Relaxation and Indulgence
Guests can unwind in the sauna and Turkish steam bath facilities, perfect for a rejuvenating experience after a day of exploring the vibrant city of Amsterdam.

Gastronomic Delights
Indulge in a culinary journey at the hotel's FLOOR restaurant and lounge, offering a variety of dishes and drinks in a stylish setting.

Experience the best of Amsterdam at Mercure Hotel Amsterdam City - book your stay now for an unforgettable getaway!

Important information:

Please note that guests are required to show the credit card which has been used to make the booking, upon arrival. If this is not possible, guests should have an authorization form, signed by the credit card holder if he/she is not traveling along.

When using the existing bed set-up, children under the age of 12 can stay free of charge. Extra costs apply when extra beds are needed.

Please note that debit cards can not be used to guarantee the reservation or for pre-payment of nonrefundable bookings. Only credit cards are accepted.

Please note that this property does not accept cash payments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 4787 reviews
Cleanliness: 7.76
Service: 9.23
Location: 8.27
Room Quality: 8.22
Amenities: 7.75
Value for Money: 7.71
Food and Beverage: 8.76
Overall Experience: 8.73
I
Ioanna • couple • gr
8
2026-07-18 • via Nuitee
E
Eline • family_with_children • nl
7
Goed hotel, matige ligging.
Pros:

Een 4 persoonskamer

Cons:

De ligging, voor een ‘city’ hotel, ligt het wel erg buiten de stad. 20min lopen vanaf de metro.
Parkeren is bizar duur dus met de auto komen is überhaupt geen optie.

2026-07-18 • via Nuitee
J
John • couple • de
9
Sehr empfehlenswerte Unterkunft im Süden Amsterdams mit ortsüblicher Preisstruktur
Pros:

Wir waren zu zweit und haben eine Übernachtung gebucht. Der komplette Prozess war strukturiert und gut verständlich. Vor Ort sind wir sehr freundlich empfangen worden und haben ein sehr gutes Doppelzimmer vorgefunden, in dem nichts fehlte. Sehr schön ausgestattet und mit gutem Komfort.

Cons:

Zwei Dinge waren etwas weniger komfortabel: Der zugehörige Parkplatz hat Zusatzkosten verursacht. Zusätzlich war die ÖPNV-Anbindung weiter entfernt als erwartet.

2026-07-18 • via Nuitee
J
Joao • extended_group • lu
8
Pros:

Emplacement

Cons:

Rien à signaler

2026-07-18 • via Nuitee
W
Wendy • family_with_children • be
8
Perfect hotel.
Pros:

Dicht bij autostrade
Op wandelafstand van de metro

Cons:

Het bed was voor ons veel te hard en de roereitjes waren niet lekker.

2026-07-18 • via Nuitee
N
Nyoke Yin • extended_group • sg
8
2026-07-18 • via Nuitee
K
Kirsi • solo_traveller • fi
9
2026-07-17 • via Nuitee
O
Oliver • extended_group • gb
9
Perfect base for exploring Amsterdam, just 20 minutes from the centre (8 minutes on the train, 12 minute walk to the hot
Pros:

Let’s start with all the positives:
The staff were incredible, couldn’t do enough to help and very polite.
The Friday night BBQ was the highlight of our stay at this hotel, if you’re here on a Friday you MUST try the BBQ!
The beds were incredibly comfortable.
Overall great value for money.

Cons:

Now for the negatives:
The hairdryer in our room was very dated (only one heat setting and not very powerful), however my friends in a different room had a more modern one with multiple heat settings (including the cold option).
The towels were very sparse. On our second day they didn’t get replaced so we were sharing one towel and had no bath towel. On the third day housekeeping didn’t even show up until the evening (by which point we’d then had to reuse the same used towel again to get ready for the evening).

2026-07-17 • via Nuitee
F
Famke • couple • nl
9
2026-07-17 • via Nuitee
A
Anna • couple • ua
8
2026-07-17 • via Nuitee
K
Katariina • couple • fi
10
Lovely time!
Pros:

Exceptional staff and wonderful experience!

Cons:

No stores nearby and little far from other amenities.

2026-07-17 • via Nuitee
B
Babette • couple • be
9
Een fijn en zeer comfortabel verblijf om de ArenA te bezoeken.
Pros:

We kregen een gratis update. De kamer die we kregen had uitzicht over het water. Het was er zeer stil en schoon. We hebben goed geslapen. Er was meer dan voldoende comfort.

Cons:

Niets.

2026-07-17 • via Nuitee
D
Daria • couple • de
9
2026-07-17 • via Nuitee
A
Anna • solo_traveller • pl
10
2026-07-17 • via Nuitee
M
Marie • couple • be
10
Hôtel agréable
Pros:

Hôtel calme et accueillant. Nous n’avons pas entendu beaucoup de bruit durant notre séjour, bien insonorisé. Beaucoup de produits à disposition comme du gel douche, savon main et également de la lotion pour le corps. Bonnet de bain à disposition également ainsi que une paire de chaussons par personne. Il y avait la clim dans la chambre. Personnel très accueillant et parlant parfaitement anglais pour nous qui ne parlons pas néerlandais. L’hôtel nous a également fait une proposition de transport depuis notre lieu d’arrivé, nous l’avons vu trop tard malheureusement mais très chouette de proposer!

Cons:

Rien tout était parfait!

2026-07-17 • via Nuitee
H
Hüseyin • family_with_children • tr
9
Cons:

Otopark ücretlendirme

2026-07-16 • via Nuitee
C
Charlotte • family_with_children • se
10
Fint och bra hotell
Pros:

Fint hotell. Rummet (Dubbelrum Privilege med bäddsoffa) var rent och perfekt för vår familj, (2 vuxna, 2 barn 8år & 11år). Bra frukost, precis vad de flesta ville ha.
En i familjen är extrem laktosintolerant, de hade okej utbud. Saknade alternativ för smör och yoghurt. Övrigt funkade det ändå.
Barnen älskade att få hämta läsk varje dag i deras reception.

Cons:

Det negativa var avståndet till tunnelbanan. 10-15 min att gå. Som vuxen funkar det men för de små var det drygt, speciellt efter en lång dags strosande i Amsterdam.
Området var lite öde, saknade utbud av restauranger. Men en tunnelbanestation bort så fanns det matbutik.

2026-07-15 • via Nuitee
Q
Quantina • couple • us
8
Pretty Good.
Pros:

Close to transit, clean and modern.

Cons:

Food served at the restaurant, stuffiness of some of the staff at the bar.

2026-07-15 • via Nuitee
E
Elena • family_with_children • it
10
2026-07-14 • via Nuitee
S
Sarina • couple • be
10
Gemakkelijk!
Pros:

Mooi

Cons:

/

2026-07-13 • via Nuitee