Mercure Amsterdam City Hotel

Hotels
•
Mercure
8.3 (4538 reviews)
Joan Muyskenweg 10 , Amsterdam , nl

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Comfortable rooms
Cons:
Cleanliness issues
High prices for amenities

Categories

Cleanliness
7.76
Some reviews indicate issues with cleanliness, including dirty linens and moldy showers.
Service
9.23
Most guests appreciated the friendly and professional service from the staff.
Location
8.27
Generally good location, though some guests mentioned it being a bit far from the center.
Room Quality
8.22
Rooms generally comfortable, but there were complaints about temperature control.
Amenities
7.75
Amenities like the gym and spa received mixed reviews; outdated facilities noted.
Value for Money
7.71
Concerns about high prices compared to the perceived quality were expressed.
Food and Beverage
8.76
Guest feedback was positive about the breakfast quality and selection.
Overall Experience
8.73
Despite some drawbacks, guests overall were satisfied with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:04

Property Description

Luxurious Accommodation
Mercure Hotel Amsterdam City offers spacious 4-star rooms with free WiFi and modern amenities, ensuring a comfortable stay for guests.

Relaxation and Indulgence
Guests can unwind in the sauna and Turkish steam bath facilities, perfect for a rejuvenating experience after a day of exploring the vibrant city of Amsterdam.

Gastronomic Delights
Indulge in a culinary journey at the hotel's FLOOR restaurant and lounge, offering a variety of dishes and drinks in a stylish setting.

Experience the best of Amsterdam at Mercure Hotel Amsterdam City - book your stay now for an unforgettable getaway!

Important information:

Please note that guests are required to show the credit card which has been used to make the booking, upon arrival. If this is not possible, guests should have an authorization form, signed by the credit card holder if he/she is not traveling along.

When using the existing bed set-up, children under the age of 12 can stay free of charge. Extra costs apply when extra beds are needed.

Please note that debit cards can not be used to guarantee the reservation or for pre-payment of nonrefundable bookings. Only credit cards are accepted.

Please note that this property does not accept cash payments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Sauna is closed from 2026-03-02 until 2025-12-17

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 4538 reviews
Cleanliness: 7.76
Service: 9.23
Location: 8.27
Room Quality: 8.22
Amenities: 7.75
Value for Money: 7.71
Food and Beverage: 8.76
Overall Experience: 8.73
G
Gerda • family_with_children • nl
10
Pros:

Locatie

Cons:

Ontbijt, rond 10.00 uur

2026-03-20 • via Nuitee
P
Patrick • solo_traveller • be
8
Pros:

La ,qualité des produits présentés au petit déjeuner est moyenne

Cons:

le petit déjeuner est assez moyen

2026-03-20 • via Nuitee
A
Agnes • solo_traveller • nl
8
Uitstekend
Pros:

Vriendelijk personeel, behulpzaam

Cons:

Not

2026-03-20 • via Nuitee
D
David • extended_group • gb
9
Excellent stay, would stay again
Pros:

The staff was very helpful

Cons:

Further from the main centre than I thought it was..

2026-03-18 • via Nuitee
M
Melanie • family_with_children • nl
7
2026-03-18 • via Nuitee
A
Adam • couple • gb
9
Wonderful.
Pros:

It was exceptionally clean and everyone was very helpful.

Cons:

There was a microwave but no plates or cutlery.

It would have been good to have fresh milk rather than powdered milk.

2026-03-17 • via Nuitee
K
Kenzo • couple • be
9
het was top
2026-03-16 • via Nuitee
N
Nikola • solo_traveller • de
8
Gut
Pros:

Gut

Cons:

Die Lage und das Problemlos Buchung

2026-03-15 • via Nuitee
K
Kristiāna • couple • lv
10
2026-03-15 • via Nuitee
I
Ingrid • couple • nl
6
Pros:

Locatie is perfect en het ontbijt was goed

Cons:

Het bed was erg oud en versleten, de matrassen waren behoorlijk hard.

2026-03-15 • via Nuitee
C
Chelsea • family_with_children • be
10
2026-03-15 • via Nuitee
R
Rebecca • couple • be
9
Heel tevreden!
Pros:

Super lekker ontbijt!
Heel ruime keuze !!
Dicht bij de metro !
Super vriendelijk en behulpzaam personeel!!

2026-03-14 • via Nuitee
S
Sandra • extended_group • de
7
2026-03-13 • via Nuitee
L
Lilly • extended_group • fr
7
2026-03-12 • via Nuitee
G
Grodis • solo_traveller • nl
9
2026-03-11 • via Nuitee
N
Nagham • couple • eg
9
I will come back
Pros:

Very clean and staff friendly

Cons:

Nothing

2026-03-09 • via Nuitee
N
Nadi • couple • eg
9
Good experience
Pros:

Staff was very helpful and friendly, clean

Cons:

Location is somehow far from city centre

2026-03-09 • via Nuitee
G
Gabriel • solo_traveller • fr
7
2026-03-09 • via Nuitee
C
Camilla • couple • it
8
2026-03-08 • via Nuitee
I
Ilona • family_with_children • de
8
2026-03-05 • via Nuitee