Crowne Plaza - Belfast by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.6 (4239 reviews)
117 Milltown Road , Belfast , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Exceptional service
Family-friendly environment
Cons:
Pool maintenance issues
Soft mattress in one room

Categories

Cleanliness
8.04
Mixed reviews on maintenance; pool disappointed due to cold water and cleanliness issues.
Service
9.51
Exceptional service from staff, particularly Jobin, Melissa, and Samantha; warm and accommodating.
Location
8.55
Peaceful area surrounding the hotel, ideal for relaxation.
Room Quality
8.5
Rooms were clean, comfortable, well-furnished, and suited for families.
Amenities
8.53
Hotel facilities were well-maintained but some amenities were lacking in options.
Value for Money
8.49
Good value considering quality and service provided.
Food and Beverage
8.54
Breakfast was tasty with a variety of options; restaurant service was excellent.
Overall Experience
8.61
Overall a great family experience with high marks for service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:00

Property Description

Luxurious Accommodations
Crowne Plaza - Belfast offers 4-star accommodations in the serene surroundings of Lagan Valley Regional Park. Each room is equipped with air-conditioning, a flat-screen TV, and free Wi-Fi, ensuring a comfortable stay. The plush beds and premium bedding guarantee a restful night's sleep.

Exceptional Dining and Leisure Facilities
Indulge in a full Irish breakfast at the on-site restaurant, Riverbar Lounge & Bistro, which also offers family-friendly dining options throughout the day. Guests can unwind and stay active at the hotel's health club, featuring a gym, 20-meter swimming pool, sauna, and steam room. Additionally, there are 21 meeting rooms and a 900-seater ballroom for special events.

Ideal Location for Leisure and Business
Located just a short drive from Belfast's city centre, Crowne Plaza Belfast provides easy access to popular landmarks like Titanic Belfast. With a children's playroom and proximity to parks and cycle paths, it's perfect for both family getaways and business trips. Book your stay now at Crowne Plaza - Belfast and experience luxury and convenience at its best.

Important information:

Please note that the credit card used to make the reservation must be presented on arrival. If this is not possible then an alternative card must be presented for payment.

Guests booking an advance purchase rate will receive a secure link from Prommt Pay via text or email to make payment and complete the booking.

Guests are required to show a photo identification and credit card upon check-in.

Please note the hotel restaurant may have limited opening hours in – contact hotel for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 4239 reviews
Cleanliness: 8.04
Service: 9.51
Location: 8.55
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.61
M
Mark couple ie
9
A lovely hotel & perfect location for our needs
Pros:

Nice ambience, friendly staff & good food

Cons:

Kids running around the corridors shouting & noisy guests coming back from the bar at night

2026-02-14 via Nuitee
B
Barbara couple gb
6
Stephen the receptionist made our stay more pleasant with his politeness and expertise
Pros:

Location

Cons:

Dirty room on arrival, although was moved to another clean room

2026-02-14 via Nuitee
G
Gio Ness family_with_children gb
8
Pros:

Bed very comfortable

Cons:

I had big expectations on the spa and pool facilities, however I believe that was fair standard.

2026-02-14 via Nuitee
A
Amanda couple gb
10
Relaxed with great food and service
Pros:

Friendly staff from check in. Everyone very helpful. Lovely decor and clean and comfortable.

2026-02-14 via Nuitee
B
Braniff family_with_children gb
3
2026-02-14 via Nuitee
J
Jason family_with_children gb
10
2026-02-14 via Nuitee
N
N5513JVvictoriar Family
10
Jobin at reception is fantastic!!
Pros:

I booked a night here for my partner, 5 year old daughter and myself as a surprise for my daughter. We got to checking in, and Jobin was the person who greeted us and gave us all the information. What a lovely start to our night, Jobin was very kind, knowledgable and helpful with my questions. He is a credit to your hotel.

The hotel itself is absolutely stunning, and the pool is actually what made us choose here. The pool staff were very kind and friendly too and the pool was great with brilliant amenities. We will definitely be back.

2026-02-13 via Tripadvisor
P
patrickcI2207RK Family
10
Half term Family stay
Pros:

We stay regularly at the crowne plaza sometimes as a couple and often with the kids. The facilities are first class and service even better. Melissa and Jobin were so good to us on this visit (and previous visits). Can't thank them enough! We will definitely be back later in the year

2026-02-13 via Tripadvisor
L
Laurence solo_traveller ie
5
See earlier comment
Pros:

Well eventually got a WiFi service
Super hotel very comfortable and spotless
BUT buffet breakfast was a total disappointment . Not hot enough dried bacon could hardly cut it.
I’m not a fan of buffet but yours was below a standard you should expect in your standard of hotel

Cons:

Room

2026-02-13 via Nuitee
R
Roberts couple gb
10
2026-02-13 via Nuitee
E
Eoin family_with_children ie
9
2026-02-13 via Nuitee
H
Heather couple gb
9
Lovely break.
Pros:

Lovely, comfy room. Great meal in the River Bar. Friendly staff.

Cons:

Nothing

2026-02-13 via Nuitee
A
Aleena couple in
8
2026-02-13 via Nuitee
A
Anne family_with_children ie
8
2026-02-12 via Nuitee
C
Cara family_with_children de
10
Pros:

Staff was friendly and kids enjoyed the pool

Cons:

Dinner food was too pricey for the quality

2026-02-12 via Nuitee
K
Karl family_with_children gb
10
2026-02-12 via Nuitee
S
Sean family_with_children ie
7
2026-02-12 via Nuitee
M
McNamara family_with_children gb
9
2026-02-12 via Nuitee
E
Erin family_with_children gb
10
2026-02-12 via Nuitee
L
Laura family_with_children ie
8
2026-02-12 via Nuitee