Crowne Plaza - Belfast by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.6 (4313 reviews)
117 Milltown Road , Belfast , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Exceptional service
Family-friendly environment
Cons:
Pool maintenance issues
Soft mattress in one room

Categories

Cleanliness
8.04
Mixed reviews on maintenance; pool disappointed due to cold water and cleanliness issues.
Service
9.51
Exceptional service from staff, particularly Jobin, Melissa, and Samantha; warm and accommodating.
Location
8.55
Peaceful area surrounding the hotel, ideal for relaxation.
Room Quality
8.5
Rooms were clean, comfortable, well-furnished, and suited for families.
Amenities
8.53
Hotel facilities were well-maintained but some amenities were lacking in options.
Value for Money
8.49
Good value considering quality and service provided.
Food and Beverage
8.54
Breakfast was tasty with a variety of options; restaurant service was excellent.
Overall Experience
8.61
Overall a great family experience with high marks for service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:00

Property Description

Luxurious Accommodations
Crowne Plaza - Belfast offers 4-star accommodations in the serene surroundings of Lagan Valley Regional Park. Each room is equipped with air-conditioning, a flat-screen TV, and free Wi-Fi, ensuring a comfortable stay. The plush beds and premium bedding guarantee a restful night's sleep.

Exceptional Dining and Leisure Facilities
Indulge in a full Irish breakfast at the on-site restaurant, Riverbar Lounge & Bistro, which also offers family-friendly dining options throughout the day. Guests can unwind and stay active at the hotel's health club, featuring a gym, 20-meter swimming pool, sauna, and steam room. Additionally, there are 21 meeting rooms and a 900-seater ballroom for special events.

Ideal Location for Leisure and Business
Located just a short drive from Belfast's city centre, Crowne Plaza Belfast provides easy access to popular landmarks like Titanic Belfast. With a children's playroom and proximity to parks and cycle paths, it's perfect for both family getaways and business trips. Book your stay now at Crowne Plaza - Belfast and experience luxury and convenience at its best.

Important information:

Please note that the credit card used to make the reservation must be presented on arrival. If this is not possible then an alternative card must be presented for payment.

Guests booking an advance purchase rate will receive a secure link from Prommt Pay via text or email to make payment and complete the booking.

Guests are required to show a photo identification and credit card upon check-in.

Please note the hotel restaurant may have limited opening hours in – contact hotel for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 4313 reviews
Cleanliness: 8.04
Service: 9.51
Location: 8.55
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.61
N
Nigel family_with_children gb
6
Pros:

The room was comfortable

Cons:

The breakfast was average
I didnt like having to book the pool
Being charged for a pizza to be delivered to the room ...
We arrived early and wasnt offered a coffee
Reception area cold while we waited for our room

2026-03-07 via Nuitee
J
Jane family_with_children ie
10
Pros:

Everything. Spent 5 nights staff were so lovely. Hotel clean comfortable and bright spacious

Cons:

It is a little outside of city but for me it suited as I was attending Mencap which was close.

2026-03-07 via Nuitee
I
Irene couple ie
10
Great from start to Finnish
Pros:

The staff were friendly and professional. The room was comfortable

Cons:

Location

2026-03-05 via Nuitee
M
Mark family_with_children gb
10
2026-03-04 via Nuitee
I
Ilona family_with_children gb
9
Great birthday stay
Pros:

We had a wonderful stay at the hotel. All information was well explained, and the service consistently met expectations. The restaurant food was delicious, and the live music created a great atmosphere. The kids’ playroom was a brilliant addition and kept the children happily entertained, which made the stay even more relaxing for us.

Cons:

The mattresses were a bit flimsy and soft around the edges, which made it easy to roll off the bed, especially for children.
The pool water was colder than expected, which made it difficult to enjoy.

2026-03-03 via Nuitee
I
ify family_with_children ie
10
2026-03-02 via Nuitee
A
Anna family_with_children pl
10
2026-03-02 via Nuitee
K
Kristina family_with_children gb
9
Pros:

The kitchen deserves a 10/10! The starter was excellent, and the main course was amazing. The ‘Rigoti’ mojito was absolutely perfect – exactly how it should be! The staff were very kind and friendly. We will definitely be back!

Cons:

There were no bathrobes in the room.

2026-03-01 via Nuitee
K
Klucar couple ie
10
2026-03-01 via Nuitee
C
Carole ann family_with_children ie
10
2026-02-28 via Nuitee
C
Catherine couple gb
6
A one time visit
Pros:

Clean and comfortable
Grand looking
Pool and sauna

Cons:

The noise from the function room both nights until very late and then the volume of people leaving.
Nowhere did sit around the pool- not a spa set up. No information about treatments readily available.

2026-02-28 via Nuitee
Q
Quinn family_with_children gb
7
2026-02-28 via Nuitee
N
Nigel family_with_children gb
9
2026-02-27 via Nuitee
N
Nicolle family_with_children ie
8
Excellent
2026-02-27 via Nuitee
M
Martina couple gb
8
2026-02-27 via Nuitee
R
Rebecca extended_group gb
8
2026-02-27 via Nuitee
H
Hamilton family_with_children gb
5
2026-02-26 via Nuitee
S
Sabina family_with_children gb
10
2026-02-25 via Nuitee
R
Robert family_with_children ie
10
Pros:

The best place so far I visited . I cannot complain on anything in this hotel . Helpful staff , great pool for swimming and fitness room and great food .
Thanks everything for this hotel and staff !

2026-02-24 via Nuitee
R
Rice couple gb
10
Great stay will recommend
Pros:

Very clean rooms sheets cleaned everyday bed was very comfy soft mattress very big room as well comes with more then usual accessories which is great

Cons:

Out of the way to the city centre but knew this before booking

2026-02-24 via Nuitee