Crowne Plaza - Belfast by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.6 (4347 reviews)
117 Milltown Road , Belfast , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Exceptional service
Family-friendly environment
Cons:
Pool maintenance issues
Soft mattress in one room

Categories

Cleanliness
8.04
Mixed reviews on maintenance; pool disappointed due to cold water and cleanliness issues.
Service
9.51
Exceptional service from staff, particularly Jobin, Melissa, and Samantha; warm and accommodating.
Location
8.55
Peaceful area surrounding the hotel, ideal for relaxation.
Room Quality
8.5
Rooms were clean, comfortable, well-furnished, and suited for families.
Amenities
8.53
Hotel facilities were well-maintained but some amenities were lacking in options.
Value for Money
8.49
Good value considering quality and service provided.
Food and Beverage
8.54
Breakfast was tasty with a variety of options; restaurant service was excellent.
Overall Experience
8.61
Overall a great family experience with high marks for service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:00

Property Description

Luxurious Accommodations
Crowne Plaza - Belfast offers 4-star accommodations in the serene surroundings of Lagan Valley Regional Park. Each room is equipped with air-conditioning, a flat-screen TV, and free Wi-Fi, ensuring a comfortable stay. The plush beds and premium bedding guarantee a restful night's sleep.

Exceptional Dining and Leisure Facilities
Indulge in a full Irish breakfast at the on-site restaurant, Riverbar Lounge & Bistro, which also offers family-friendly dining options throughout the day. Guests can unwind and stay active at the hotel's health club, featuring a gym, 20-meter swimming pool, sauna, and steam room. Additionally, there are 21 meeting rooms and a 900-seater ballroom for special events.

Ideal Location for Leisure and Business
Located just a short drive from Belfast's city centre, Crowne Plaza Belfast provides easy access to popular landmarks like Titanic Belfast. With a children's playroom and proximity to parks and cycle paths, it's perfect for both family getaways and business trips. Book your stay now at Crowne Plaza - Belfast and experience luxury and convenience at its best.

Important information:

Please note that the credit card used to make the reservation must be presented on arrival. If this is not possible then an alternative card must be presented for payment.

Guests booking an advance purchase rate will receive a secure link from Prommt Pay via text or email to make payment and complete the booking.

Guests are required to show a photo identification and credit card upon check-in.

Please note the hotel restaurant may have limited opening hours in – contact hotel for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 4347 reviews
Cleanliness: 8.04
Service: 9.51
Location: 8.55
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.61
P
Prince Alwin family_with_children ie
9
2026-04-04 via Nuitee
E
Eamonn family_with_children ie
10
Highly recommend hotel stay, with lovely helpful staff.
Pros:

The receptionist staff member Sophie couldn’t have been more thoughtful and kind.

2026-04-04 via Nuitee
D
Danaher family_with_children ie
10
Excellent experience. Highly recommend
Pros:

The gym was the best hotel gym I have ever seen.. Rooms were so clean and staff were incredible.. Practically Mellisa at breakfast, she was not just amazing for us but to everyone she cared for. The food was also top quality..

Cons:

Nothing.. it was great

2026-04-04 via Nuitee
T
Tiffany family_with_children ie
9
Lovely few days in Belfast
Pros:

The kids playroom was very good. Our dinner was amazing. Staff were excellent.

Cons:

The pool wasn’t idea for my almost three year old. Some floats would be great as there is no baby pool.

2026-04-04 via Nuitee
P
Patrick family_with_children ie
9
2026-04-03 via Nuitee
G
grahame family_with_children mt
8
Very comfortable and good Bfast and excellent gym
Pros:

Excellent gym

Cons:

They didn’t allow under 16s train and they’re full time tennis players :)

2026-04-03 via Nuitee
S
Stephen family_with_children ie
9
2026-04-02 via Nuitee
A
Aimee family_with_children gb
10
Amazing hotel
Pros:

Gorgeous hotel, we stay here all the time, very clean, rooms and beds are extremely comfortable, Staff are absolutely lovely, very friendly, helpful and accommodating, the food is lovely, the kids absolutely love the swimming pool and jacuzzi, great hotel to stay at ⭐️⭐️⭐️⭐️⭐️ plus their strawberry diquries are amazing 🍓🥰😍

Cons:

There's nothing not to like about this hotel ❤️

2026-04-02 via Nuitee
N
Niamh couple ie
9
2026-04-01 via Nuitee
J
Julien family_with_children ie
6
Tb rapport qualité prix.
Pros:

Le prix

Cons:

La taille du ressort
La piscine bondée

2026-04-01 via Nuitee
C
Collette family_with_children gb
8
Comfortable but overpriced
Pros:

Nice welcome by Naomi.

Cons:

Restaurant were not able to make a margarita (spicy) which is a basic cocktail however my veggie curry was delicious and the lovely waiter changed my child’s cheesy garlic bread to plain without hesitation. Your regular gym users were very off putting tutting every time children entered the pool area which was really unfair and unreasonable. One of your regulars was even shouting at (adult) guests to close the steam room door every time they entered/ left the steam room. These regulars need to find a gym and pool that’s not a HOTEL or you need to
Manage them - very unsettling for guests withe children especially small children.

2026-04-01 via Nuitee
L
Larisa Bogdan family_with_children ie
10
Pros:

Everything was perfect, thank you

Cons:

Nothing we didn't liked. The kids have fun, staff was lovely, superb everything

2026-04-01 via Nuitee
M
Megan.U family_with_children gb
10
2026-03-30 via Nuitee
C
Carolyn family_with_children ie
10
2026-03-30 via Nuitee
C
Caroline family_with_children ie
10
Pros:

Staff

2026-03-30 via Nuitee
D
Declan family_with_children ie
9
2026-03-30 via Nuitee
L
Lee family_with_children gb
8
2026-03-30 via Nuitee
G
Greg family_with_children ie
9
2026-03-30 via Nuitee
O
Olivia O Connell family_with_children ie
10
2026-03-30 via Nuitee
M
Mary family_with_children ie
7
Friendly, comfortable and spot on.
Pros:

Bedroom was very clean modern
And comfortable. Plus the pool for the kids

Cons:

Nothing

2026-03-30 via Nuitee