Westlake Hotels Amsterdam

The bed was too soft. Could not sleep.

Die Heizung war defekt, auf Anfrage haben wir einen elektrischen Heizlüfter bekommen den wir nachts abgestellt haben wegen Brandgefahr. Es war kühl in dem Zimmer

It is located in an isolated area outside Amsterdam. Further out we saw many newly-built council-run apartment blocks in a sprawling area organized in a compound-like fashion which looked very odd.

In the room, the windows were locked and we could not get in fresh air badly needed to offset the sweltering heat of summer in Amsterdam. A small cheap portable air conditioning fan was on the desk, but you can not sleep well with that on.

The shower-unit could not be operated because the knob was not turning to switch it on.

The mini gym did not have a treadmill or exercise bike, only some dumbbells and a pull-down cable machine.

During the night we heard continuous and unwanted knocking on the door and we felt very uneasy.

I paid for a whole night / day just so I could sleep for a couple of hours from a cancelled and rescheduled flight. I’m incredibly tired and just want to check in and sleep while I can after long flights just to get on another one. The check in process however was awful. It took 56 minutes for me to get in my room. I had to lug a large and heavy suitcase and back up and down 5 times because every keycard they gave me didn’t work. It got to the point I thought he put the wrong room and wouldn’t just say that. Didn’t give me an alternative room, just kept giving me different cards that would still not work. I had to wait in a line for 20 minutes to get another card for it to not work still. Eventually he came up and just gave me a key. The key also barely worked. I had to wiggle the lock and catch it in the right place and the handle just wouldn’t open. Same with locking it after I’m inside. Which made me feel unsafe and I could barely sleep after all this. I would’ve had better luck and less distress sleeping in the airport. I would recommend going anywhere else, or staying in the airport if you have a longer wait for a flight. I’ve never had an experience like this before in a hotel and I hope I never do again. The bed was also dirty and had hair on it. This was a huge waste of money with the stay and taxis here. I rarely write 1 star reviews but this was painfully warranted, I even waited till after check out to make this to see how I felt in the morning.

We initially booked two rooms, but their AI assistant messed up the reservation and only booked one room for us. They claimed that all their rooms were sold out. After waiting for two hours, they finally provided us with a room, but only after we agreed to pay an additional 80 euros. The room had an issue with the air conditioning, which caused water to drip and left a bad smell. This happened after they initially suggested that we book another property at our own expense, claiming that no rooms were available/rooms were locked because of the same stink.

CETAIT LOIN DU CENTRE

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