Center Hotel - Sure Hotel by Best Western

Hotels
•
SureStay Hotel by Best Western
7.4 (4433 reviews)
Stora Badhusgatan 28 , Gothenburg , se

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Good breakfast
Cons:
Cleanliness issues
Old room conditions
Noise from surroundings

Categories

Cleanliness
5.85
Rooms weren't cleaned properly, and bugs were reported.
Service
8.35
Friendly and helpful staff were frequently mentioned.
Location
8.35
Very central location appreciated by guests.
Room Quality
6.35
Rooms described as old and not well maintained.
Amenities
6.85
Basic amenities available but some guests expressed desires for improvements.
Value for Money
7.35
Considered a good price for the provided services.
Food and Beverage
8.85
Breakfast is widely praised, with good variety and quality.
Overall Experience
7.25
General experiences were often mixed, with some notable positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:40

Property Description

Prime Location near River and Ferry Stop
Located just minutes away from the Göta Älv River and Rosenlund Ferry Stop, Comfort Hotel City Center offers a prime location for both leisure and business travelers.

Cozy Rooms with Modern Amenities
Each room at the hotel is equipped with a TV, work desk, ironing facilities, and free Wi-Fi. Guests can unwind and relax in comfort after a day of exploring the city.

Complimentary Refreshments and Snacks
Guests can enjoy complimentary refreshments all day and indulge in delicious waffles in the afternoon. The common terrace is the perfect place to savor a cup of tea or coffee with complimentary snacks.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Comfort Hotel City Center now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GOT

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs SEK 38 per hour.

Location

Guest Reviews

7.4
Based on 4433 reviews
Cleanliness: 5.85
Service: 8.35
Location: 8.35
Room Quality: 6.35
Amenities: 6.85
Value for Money: 7.35
Food and Beverage: 8.85
Overall Experience: 7.25
M
Maciej • couple • pl
10
2026-06-20 • via Nuitee
E
Enrico Cosimo • couple • it
6
Cons:

Cleanings were not made even in requested.

2026-06-20 • via Nuitee
T
Tkach • solo_traveller • ua
10
Pros:

Incredible personal, sweet atmosphere, candels on the table)), 24/7 coffee and onother drinks, sweets. Location is top!

I strongly recommend this hotel!

Cons:

View from window was into the other window inside of building..but it's happening)

2026-06-19 • via Nuitee
E
erika • extended_group • it
6
Pros:

Ottima posizione colazione poco assortita

Cons:

Materasso sottile scale sporche e appicicose

2026-06-18 • via Nuitee
W
Willy • solo_traveller • no
8
2026-06-18 • via Nuitee
A
Alain R. • couple • se
8
Vi är jättenöjda med vår visstelse.
Pros:

Frukosten var utmärkt, det finns ett stort utbud som passar allas smaker och preferenser.
Personalen var trevlig och tillmötesgående.
Läget är jättebra, det är gångavstånd till Domkyrkan, Kungsgatan, Järntorget och Haga

Cons:

Hotellet finns i en äldre byggnad och vissa utrymmen skulle säkert kunna renoveras något.

2026-06-18 • via Nuitee
K
Karola • couple • de
9
Super angenehm
2026-06-18 • via Nuitee
Y
YICHEN • solo_traveller • jp
10
2026-06-18 • via Nuitee
P
Paula • solo_traveller • lu
9
Zentrale Lage eines in die Jahre gekommenen Hotels
Pros:

Die Lage des Hotels ist sehr zentral. Die Frühstücksräumlichkeiten sind angenehm. Mir wurde angeboten, das Hotelzimmer nicht täglich zu reinigen. Das hat mir sehr gut gefallen.

Cons:

Das Nachfüllen des Frühstückbuffets war an einem Morgen etwas schleppend: Brot und Brötchen fehlten vollständig. Mein Zimmer roch etwas staubig und in den Wänden waren an zwei Stellen Löcher. Eine Grundrenobierung der Zimmer wird langsam notwendig (nicht der Bäder, meins war neu).

2026-06-18 • via Nuitee
A
Amanda • solo_traveller • au
8
Really good- felt like home.
Pros:

Great staff. I liked my room so much I extended my stay. It was big and quiet (faced courtyard) and had windows that opened well. It was older in style but very comfortable and clean. Location is very convenient being a short walk into town.

Cons:

Other guests were quite noisy and staff didn’t address that.

2026-06-16 • via Nuitee
M
Maria • solo_traveller • nl
9
Pros:

Goede locatie, goed ontbijt, hondvriendelijk, vriendelijk jong personeel

Cons:

Tijdens douchen wordt zo ongeveer hele badkamer nat. In de zomer is kamer wrsl erg heet op de 5e etage

2026-06-16 • via Nuitee
J
Jane • solo_traveller • gb
9
Pros:

Location . Friendly and helpful staff , access to tea and coffee at all times . Being upgraded to larger room . Breakfast was excellent - many options and lots very healthy .

Cons:

Room was made for 4 persons which was not necessary

2026-06-15 • via Nuitee
K
Kjell • solo_traveller • se
8
2026-06-14 • via Nuitee
E
Eva • family_with_children • se
7
Pros:

Frukosten var bra, extra bra med riktigt bryggkaffe

Cons:

Lite väl liten dubbelsäng

2026-06-13 • via Nuitee
J
Johanna • family_with_children • se
8
Supernöjd!!
Pros:

Frukosten var bra. Kanske saknade pannkakor till barnen. Det brukar vara lite förväntat när vi bor på hotell.

2026-06-13 • via Nuitee
V
Vera • couple • de
9
2026-06-13 • via Nuitee
S
Sofie • solo_traveller • se
8
2026-06-11 • via Nuitee
A
Ajsa • extended_group • se
8
Pros:

Personalen

Cons:

Frukosten

2026-06-11 • via Nuitee
B
Benn • couple • se
7
Pros:

Läget

Cons:

Ingen städning under vistelsen

2026-06-11 • via Nuitee
S
Sandra • couple • pt
7
2026-06-11 • via Nuitee