Center Hotel - Sure Hotel by Best Western

Hotels
•
SureStay Hotel by Best Western
7.4 (4275 reviews)
Stora Badhusgatan 28 , Gothenburg , se

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Good breakfast
Cons:
Cleanliness issues
Old room conditions
Noise from surroundings

Categories

Cleanliness
5.85
Rooms weren't cleaned properly, and bugs were reported.
Service
8.35
Friendly and helpful staff were frequently mentioned.
Location
8.35
Very central location appreciated by guests.
Room Quality
6.35
Rooms described as old and not well maintained.
Amenities
6.85
Basic amenities available but some guests expressed desires for improvements.
Value for Money
7.35
Considered a good price for the provided services.
Food and Beverage
8.85
Breakfast is widely praised, with good variety and quality.
Overall Experience
7.25
General experiences were often mixed, with some notable positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:40

Property Description

Prime Location near River and Ferry Stop
Located just minutes away from the Göta Älv River and Rosenlund Ferry Stop, Comfort Hotel City Center offers a prime location for both leisure and business travelers.

Cozy Rooms with Modern Amenities
Each room at the hotel is equipped with a TV, work desk, ironing facilities, and free Wi-Fi. Guests can unwind and relax in comfort after a day of exploring the city.

Complimentary Refreshments and Snacks
Guests can enjoy complimentary refreshments all day and indulge in delicious waffles in the afternoon. The common terrace is the perfect place to savor a cup of tea or coffee with complimentary snacks.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Comfort Hotel City Center now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GOT

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs SEK 38 per hour.

Location

Guest Reviews

7.4
Based on 4275 reviews
Cleanliness: 5.85
Service: 8.35
Location: 8.35
Room Quality: 6.35
Amenities: 6.85
Value for Money: 7.35
Food and Beverage: 8.85
Overall Experience: 7.25
H
HellqvistMüller • solo_traveller • se
7
2026-04-11 • via Nuitee
P
Patriksson • couple • se
7
Pros:

Lokal va väldigt fin, men själva frukosten va ju inte så jätte bra, visst de v nyttigt men dåligt med alternativ på fil/yoghurt påläggen va väldigt torkade behöver lägga fram mycket mindre och kanske ha något som täcker de?

2026-04-11 • via Nuitee
M
malinn64 • solo_traveller • it
9
2026-04-09 • via Nuitee
A
Ah • family_with_children • se
7
2026-04-09 • via Nuitee
P
Paulius • solo_traveller • se
5
2026-04-08 • via Nuitee
K
Kamila • family_with_children • pl
9
2026-04-07 • via Nuitee
L
Leif • solo_traveller • se
8
2026-04-07 • via Nuitee
P
Péter • solo_traveller • hu
6
.
Pros:

Hotel is very close to the center, next to the ferry terminal. Ladies at the reception are very kind and helpful. The price level is good, however it has its downsides.

Cons:

The bed mattress was very soft, after 2 nights my back hurt already. The bin was not empty when I checked in, there was the trash from the previous guest in it. The walls are very thin, you can even hear when the neighbor gets a message on his phone. It's OK for 1 night, but I recommend other accommodation for more.

2026-04-07 • via Nuitee
J
Julie • couple • dk
6
Pros:

Beliggenheden var rigtig god, og personalet var venligt og imødekommende.

Cons:

Desværre var morgenmaden meget utilstrækkelig. Der blev ikke løbende fyldt op med mad, tallerkener og service, hvilket betød, at vi en dag slet ikke fik morgenmad. Det trak oplevelsen væsentligt ned.

2026-04-07 • via Nuitee
J
Jim • solo_traveller • se
6
2026-04-06 • via Nuitee
A
Alba • couple • se
6
Buena localización, instalaciones básicas. Necesita renovación.
Pros:

La localización

Cons:

No había limpieza de habitación ni posibilidad de cambio de toallas diario. No estaba perfectamente limpio. La ducha no tenía borde y la cortina no cubría el total de la ducha, por lo que se mojaba todo el baño. Se podía apagar la calefacción pero no aumentar, por las noches hacía un poco de frío.

2026-04-06 • via Nuitee
A
Anne-lene • couple • no
7
Veldig koselig betjening og god frokost!
Pros:

Rent og ordentlig.

Cons:

Litt slitent.

2026-04-06 • via Nuitee
T
Tetiana • family_with_children • dk
7
Pros:

В цілому гарне, комфортне місце. Смачні сніданки. Поїздкою задоволені☺️

Cons:

Номер вимагає ремонту/ догляду. Маленькі деталі, але псують загальну картину.
Ванна протікала- вся підлога була мокрою.

2026-04-05 • via Nuitee
A
Angèle • couple • fr
8
Pros:

Proximité du centre ville

2026-04-05 • via Nuitee
S
Sales • extended_group • se
10
2026-04-04 • via Nuitee
H
Hanna • solo_traveller • se
7
Gott utbud för billig peng
Cons:

Såg ut som det var massor av kött/bacon i äggröran.
”Färska frallor” när de var fabriksgjorda/paketerade
Såg ingen handsprit i köket

2026-04-04 • via Nuitee
T
Taira Holmstedt • couple • se
5
2026-04-04 • via Nuitee
L
Louise • family_with_children • dk
8
Pros:

God morgenmad. God beliggenhed ift at komme rundt i byen. Man får meget for pengene.

Cons:

Fin dobbeltseng på familieværelset, men sovesofaen var lidt slidt og nok bedst til mindre børn.

2026-04-04 • via Nuitee
P
Paneri • family_with_children • se
10
Excellent Service
Pros:

Breakfast, Facilities, Friendly Staff, Very welcoming even after we checked out and returned to get our luggage. They offered us complimentary coffee.

Cons:

Bed was not extremely comfortable.

2026-04-04 • via Nuitee
M
MIRELA • family_with_children • se
6
2026-04-03 • via Nuitee