Center Hotel - Sure Hotel by Best Western

Hotels
•
SureStay Hotel by Best Western
7.5 (4584 reviews)
Stora Badhusgatan 28 , Gothenburg , SE
+46 31 17 40 50

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Central, convenient location (close to attractions, ferry and station)
Friendly, helpful and accommodating staff
Good breakfast with variety (including lactose-free options)
Many guests report clean and comfortable rooms
Convenient for short stays and sea/ferry access
Flexible service (e.g., room changes, extended check-out)
Cons:
Some rooms are very small or unexpectedly tiny
Uncomfortable beds and low-quality sofa beds reported
Plumbing problems and blocked drains in some rooms
Thin walls / noisy from neighboring rooms/floors
Breakfast area can be small and sometimes understocked
Parking is not included and is expensive (public parking)
Occasional serious cleanliness failures reported

Categories

Cleanliness
6
Mixed reports: many guests describe rooms as clean, but there are several strong negative mentions (unclean room, stains/blood on bedding, reports of poor bathroom maintenance and blocked drains) so overall cleanliness is below average.
Service
9
Consistently praised: staff described as very friendly, helpful and accommodating (including room changes and extended check-out). Service is a clear strength.
Location
9
Very positive across reviews: central, close to main attractions, ferry and central station; repeatedly noted as a major advantage.
Room Quality
6
Mixed to negative: several guests report very small or unexpectedly tiny rooms, uncomfortable beds or poor quality extra beds, noisy/very thin walls and plumbing issues — room quality is below average.
Amenities
7
Limited mentions: breakfast facility available and generally good, but the breakfast room can be small and there is no free hotel parking (public parking is available but expensive). Other amenities not widely noted.
Value for Money
7
Mixed perceptions: several guests say good value and reasonable price, while others felt the hotel was overpriced for what was offered — overall a slightly above-average value with some dissent.
Food and Beverage
8
Generally positive: breakfast is frequently praised (good variety, lactose-free options noted), though there are occasional complaints about slow refills, limited variety and running out of utensils/plates.
Overall Experience
8
Generally favorable: many guests enjoyed the stay due to location, friendly staff and decent breakfast, though recurring issues with room size, occasional cleanliness and plumbing/noise detract for some visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Prime Location near River and Ferry Stop
Located just minutes away from the Göta Älv River and Rosenlund Ferry Stop, Comfort Hotel City Center offers a prime location for both leisure and business travelers.

Cozy Rooms with Modern Amenities
Each room at the hotel is equipped with a TV, work desk, ironing facilities, and free Wi-Fi. Guests can unwind and relax in comfort after a day of exploring the city.

Complimentary Refreshments and Snacks
Guests can enjoy complimentary refreshments all day and indulge in delicious waffles in the afternoon. The common terrace is the perfect place to savor a cup of tea or coffee with complimentary snacks.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Comfort Hotel City Center now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOT

Location

Guest Reviews

7.5
Based on 4584 reviews
Cleanliness: 6
Service: 9
Location: 9
Room Quality: 6
Amenities: 7
Value for Money: 7
Food and Beverage: 8
Overall Experience: 8
C
Charlotte • solo_traveller • no
8
2026-10-31 • via Nuitee
T
Tetiana • family_with_children • es
9
Genial
Pros:

Muy buena estancia.

2026-10-31 • via Nuitee
G
Geruza • family_with_children • gb
8
Good for a short stay
Pros:

Close to main attractions

Cons:

The rooms need a bit of update

2026-10-31 • via Nuitee
M
Monica • extended_group • se
7
Pros:

Bra frukost med många laktosfria alternativ.

Cons:

Bättre underhåll av badrummet. Nästan stopp i handfatet.

2026-10-28 • via Nuitee
R
Ruth • family_with_children • de
7
Pros:

Das Frühstück war top. Auf unseren Wunsch nach einem Zimmerwechsel wurde eingegangen, vielen Dank. Das erste Zimmer (402?) war winzig. Alle sehr nett und freundlich.

Cons:

Die Parkmöglichkeit gehörte nicht zum Hotel, war öffentlich und sehr teuer.

2026-10-27 • via Nuitee
E
Elisabeth • solo_traveller • dk
9
Dejligt sted, som man gerne vender tilbage til..
Pros:

der er et venligt og omsorgsfuldt personale. Da jeg er der ret ofte,er det godt at kunne få det samme værelse. Beliggenheden er i top

Cons:

Vejret ,,,, men det kan de jo ikke gøre for.

2026-10-26 • via Nuitee
R
Ricardo • extended_group • co
10
Reconfortante espacio
Pros:

El espacio y ubicación

2026-10-26 • via Nuitee
M
Marie • couple • se
7
2026-10-26 • via Nuitee
J
Johansson • extended_group • se
5
Pros:

Läget för skaldjurskryssning

Cons:

Liten frukostmatsal och dåligt påfyllt som tog lång tid innan det fylldes på

2026-10-26 • via Nuitee
S
Simone • family_with_children • de
7
Pros:

Lage war super, Frühstück für alle was dabei, Bad groß und sauber, Personal freundlich

Cons:

Abflüsse Waschbecken, u. Toilette verstopft, sehr hellhörig - oben drüber sehr laut, 3. Bett sehr unbequem und Qualität schlecht

2026-10-26 • via Nuitee
M
Margareta • couple • se
8
2026-10-25 • via Nuitee
P
Paul • family_with_children • gb
10
2026-10-24 • via Nuitee
D
DIMITRIOS • extended_group • gr
8
Εξαιρετική επιλογή διαμονής και τοποθεσίας!
Pros:

Αρκετά καλό και ικανοποιητικό το πρωϊνό.
Το δωμάτιο άνετο και φροντισμένο.
Πολύ καλή τοποθεσία και πρόσβαση στα κεντρικά σημεία της πόλης ακόμη και με τα πόδια.
Ικανοποίησαν και μας διευκόλυναν με μια μικρή παράταση στο check out που ζητήσαμε.
Το προσωπικό ήταν εξαιρετικά ευγενικό και εξυπηρετικό.

Cons:

Δεν έχω κάτι ιδιαίτερο να πω. Ίσως λίγη μεγαλύτερη ποικιλία στο πρωϊνό

2026-10-23 • via Nuitee
A
Anita • solo_traveller • se
8
2026-10-23 • via Nuitee
S
shujat • solo_traveller • gb
10
Just great
Pros:

Location , not far from central station , great breakfast , staff was lovely

Cons:

All ok really , stayed for two night , all was good

2026-10-22 • via Nuitee
P
Patrick • extended_group • se
8
2026-10-22 • via Nuitee
A
Anneli • couple • se
4
2026-10-22 • via Nuitee
C
Collette • couple • gb
9
2026-10-21 • via Nuitee
H
Helle • extended_group • dk
7
Pros:

Meget centralt og venligt personale

2026-10-21 • via Nuitee
M
Marie • solo_traveller • ch
7
Une nuit avant de prendre le ferry
Pros:

La proximité du ferry et de la mer

Cons:

J’ai été placée dans une très petite chambre. Même si le prix était bas, pas une bonne surprise pour moi et ma chienne

2026-10-20 • via Nuitee