Residence Inn Orlando Lake Buena Vista

Hotels
•
Residence Inn
8.5 (433 reviews)
11450 Marbella Palm Court , Orlando , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good amenities
Excellent family experience
Cons:
Poor cleaning quality
Small room size
Disappointing breakfast options

Categories

Cleanliness
6.83
Several mentions of disappointing cleaning quality and dirty carpets.
Service
9.8
Consistently positive mentions of staff friendliness and helpfulness.
Location
9.34
Repeated praise for the hotel location, especially near attractions.
Room Quality
8.29
Generally comfortable and well-maintained rooms, but some noted small size.
Amenities
8.82
Positive mentions of great amenities, though some lacked positive feedback.
Value for Money
8.28
Fair value for the quality of the stay, specific mentions of paid parking.
Food and Beverage
7.83
Mixed feelings about breakfast; some enjoyed the options while others were disappointed.
Overall Experience
8.8
General satisfaction noted across reviews despite some issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:29

Property Description

Convenient Shuttle Service to Epcot

Located in Orlando, the Residence Inn by Marriott offers guests a convenient shuttle service to Epcot, making your stay stress-free and enjoyable.

Home-Like Suites with Kitchen Amenities

Each suite at the hotel is equipped with a kitchen or kitchenette, allowing guests to prepare their meals just like at home. From microwaves to stovetops, everything you need is at your fingertips.

Entertainment and Recreation Options

Guests can unwind and have fun at the on-site game room, outdoor sports court, and pool. Whether you're looking to relax or stay active, the hotel has something for everyone.

Experience the perfect blend of comfort and convenience at the Residence Inn by Marriott. Book now to make the most of your Orlando getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 26 per day.

Location

Guest Reviews

8.5
Based on 433 reviews
Cleanliness: 6.83
Service: 9.8
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 7.83
Overall Experience: 8.8
R
rebeca • solo_traveller • bo
9
Pros:

Location, the staff were very kind aand responsive

Cons:

Teh shuttle service

2026-04-19 • via Nuitee
H
HUMBERTO • family_with_children • co
8
2026-04-18 • via Nuitee
M
Mario • family_with_children • us
8
Pros:

Las habitaciones super cómodas junto con las camas, y el personal muy amable.

Cons:

El desayuno no tiene variedad

2026-04-13 • via Nuitee
G
Glenn • couple • us
8
It was decent
Pros:

Great location

Cons:

I didn’t like the setup of the hotel you have to go out of the lobby and find your room usual you go on the elevator from the lobby

2026-04-13 • via Nuitee
D
Diego Martín • family_with_children • ar
7
It is a good place to take advantage of the proximity to the parks. Good breakfast
Pros:

The breakfast

Cons:

Some of the staff were unwilling to speak Spanish, and when we placed an order over the phone, they hung up on us after refusing our request.

2026-04-12 • via Nuitee
N
Noura • family_with_children • us
2
Not worth the money spent
Pros:

Very disappointed

Cons:

The floor is very dirty even the pillows smelled bad

2026-04-11 • via Nuitee
C
Cassiana • extended_group • br
7
Pros:

Da localização

Cons:

Da limpeza, ambiente velho, sofa cama extremamente ruim!

2026-04-09 • via Nuitee
J
JB • family_with_children • um
3
2026-04-07 • via Nuitee
V
Veondee • couple • us
4
Pros:

Was not impressed

Cons:

The lay out was okay

2026-04-04 • via Nuitee
A
Ana • family_with_children • us
10
Great
Pros:

Breakfast and the cleanliness and great customer service

2026-03-31 • via Nuitee
F
Faatimah • couple • us
10
2026-03-30 • via Nuitee
S
stacydC294WI • Solo travel
2
Unstoppable shower
Pros:

Unstoppable Shower

Just horrible !! My room was fine but the shower wouldn’t shut off. I got there around 10-11 pm. Took a shower and couldn’t get it to turn off. I told the night manager, a little Latin woman. Think her name was quarantine or something like that. She said she would have the maintenance person come up. Waited a hour and still no one came. I called back down and no one answered. About 12 pm I finally went back downstairs to the front desk. No-one was there. I saw a maintenance man and he was just about to leave. I told him the issue and he came up to the room and tried to fix it. He then had to get more parts to fix it. He went downstairs and got what he needed. As we talked he told me the manager never called him. He also said many of the showers needed to be fixed. The manager called the room and told me she would credit my room. The way the receipt looked I thought it was. She said the hotel manager approved the room credit.

They didn’t credit the room and when I disputed the charges they said no complaints were filed.

Do not stay here!

2026-03-28 • via Tripadvisor
A
aayushrivastava • Family • Vaughan, Ontario
6
Some Bright Spots, Some Missed Expectations
Pros:

This was a mixed experience over our 6-night stay. We chose this hotel after considerable research and used Bonvoy points, so our expectations were fairly high.

There were definitely some positives—the staff were excellent (a special mention to Aymane), the room was spacious, some of the shuttle services were convenient, and the location worked well for both Disney and Universal. The complimentary breakfast was also a nice added benefit.

However, we did run into several issues that impacted our overall experience:

1. The room was quite noisy, largely due to the AC unit inside and a vent outside. (Would recommend avoiding room 406.)
2. On one occasion, we returned to the room to find a strong unpleasant odor. Despite calling multiple times for assistance, no one came, and we eventually had to just manage as we were too tired to follow up further.
3. The shuttle timings were inconsistent—some were helpful, but others felt poorly planned. For example, a 7:00 AM drop for a park opening at 10:00 AM, and a 10:30 PM pickup from Epcot when it closes at 9:00 PM. The 4:30 PM return from Universal was also inconvenient.
4. There are no dining options within walking distance, which makes things difficult if you don’t have a car or want a quick, last-minute meal.
5. Water pressure and temperature in the bathroom were inconsistent throughout the stay.
6. The Mariott Vacation guys near the breakfast area can be a little too pushy at time.

Overall, while the hotel has some strong points, the operational gaps made the experience less comfortable than expected.

2026-03-27 • via Tripadvisor
O
Offtoseetheworld_59 • Family • Florida, Massachusetts
6
A little under the weather
Pros:

Asked for extra towels but none provided. Tried to call the front desk but the phone cord had been cut! Missing silver ware. Suite was to have two bathrooms per the website but only one. Glad it’s only one night with a family of six.

2026-03-27 • via Tripadvisor
M
Maria • family_with_children • us
4
2026-03-27 • via Nuitee
C
Cindy • family_with_children • us
10
The hotel has always been a very clean property and the renovations makes the property and stay exceptional, Aymen and h
Pros:

The renovations

Cons:

N/A

2026-03-23 • via Nuitee
F
Florencia • family_with_children • ar
10
2026-03-08 • via Nuitee
A
Anna Carolina • extended_group • br
8
2026-02-28 • via Nuitee
L
Luis • family_with_children • br
9
Uma estadia acolhedora, com equipe atenciosa e excelente estrutura, que pode ficar ainda melhor com pequenos ajustes no
Pros:

Gostamos muito da reforma recente e da excelente localização. O quarto tem um ótimo tamanho e a estrutura da lavanderia foi muito útil. O café da manhã é muito bom e o atendimento dos funcionários é excepcional — inclusive, foram muito gentis ao trazer um bolo e cantar parabéns para o meu filho, um gesto que nos marcou muito.

Cons:

Acreditamos que o café da manhã poderia ter uma maior variedade de frutas. No banheiro, sentimos falta de um box (em vez de cortina). Além disso, os travesseiros poderiam ser mais confortáveis. Como já nos hospedamos aqui 5 vezes, sentimos que o hotel poderia oferecer uma política de preços mais atrativa ou benefícios para hóspedes fiéis/frequentes.

2026-02-26 • via Nuitee
R
Raoni • family_with_children • br
8
2026-02-23 • via Nuitee