Hotel Maya Palenque

Hotels
8.5 (840 reviews)
Merle Green Y Juarez S/N , Palenque , MX
+52 916 345 0780

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and pleasant stay
Helpful staff
Great location
Cons:
Noise issues
Missing amenities
Breakfast pricing issues

Categories

Cleanliness
8.33
The hotel and room were very clean, with high cleanliness standards noted.
Service
9.3
Excellent service described, with helpful and kind staff.
Location
9.34
Hotel is conveniently located near the ADO bus station and main attractions.
Room Quality
8.29
Rooms are good-sized and clean, but some issues with elevator access and noise.
Amenities
7.32
Basic amenities like mini fridge and tea/coffee facilities were missing.
Value for Money
9.28
Good value, especially for the location and amenities provided.
Food and Beverage
7.33
Breakfast was not satisfactory and pricing issues were noted, though some food was described positively.
Overall Experience
8.8
Overall experience matched expectations for a hotel of this category with few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:09

Property Description

Tropical Oasis with Modern Comforts

At Hotel Maya Palenque, immerse yourself in a tropical paradise with an outdoor pool set amidst lush gardens. The spacious rooms feature a balcony, free Wi-Fi, and all the modern amenities you need for a comfortable stay.

Convenient Location and Excursions

Situated just 300 meters from Palenque ADO Bus Station, our hotel in the La Cañada district is a perfect base for exploring the wonders of Palenque. With the Palenque Archeological Zone and breathtaking waterfalls like Misol-Ha and Agua Azul within easy reach, the adventures are endless.

Culinary Delights and Relaxation

Indulge in a culinary journey at Chambalu restaurant, offering delectable international cuisine, or unwind with a refreshing cocktail at the lounge bar. And after a day of exploration, return to our welcoming hotel where the 24-hour reception and tour desk are ready to assist, ensuring a memorable stay.

Book now for an unforgettable experience at Hotel Maya Palenque!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: VSA

Location

Guest Reviews

8.5
Based on 840 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 7.32
Value for Money: 9.28
Food and Beverage: 7.33
Overall Experience: 8.8
S
Simon • solo_traveller • ch
10
2026-10-16 • via Nuitee
M
Martinez • family_with_children • mx
8
Comodidad
Pros:

Es cómodo y limpio.

2026-10-15 • via Nuitee
I
Israel • couple • mx
10
Pros:

La habitación estaba perfecta. La alberca es bastante grande. EL personal es sumamente amable.

2026-10-12 • via Nuitee
P
Pérez Domínguez • solo_traveller • mx
10
2026-10-07 • via Nuitee
K
Kate • couple • gb
10
Pros:

Great location near restaurants and bus to get to waterfalls and ruins. Really clean and helpful staff.

2026-10-07 • via Nuitee
A
Andrea PANZIERI • solo_traveller • it
9
2026-09-19 • via Nuitee
N
Natacha • couple • gb
8
Good location, spacious rooms, a decent hotel
Pros:

Big rooms, smiley staff good location despite it being on a very main road. Somewhat this didn’t seem to be a problem with noise. Nice views of the garden and pool. Clean. It was good value for money which may have been due to visiting in low season.

Cons:

Pool was not clean and it all felt a little dated and substandard. No fridge in the room

2026-09-19 • via Nuitee
P
pablo • couple • cl
9
Un buen lugar para visitar Palenque
Pros:

Las instalaciones y la ubicación

2026-09-15 • via Nuitee
M
manuel • solo_traveller • mx
9
relajante y adecuada para explorar
Pros:

ubicacion, precio, servicio e instalaciones

Cons:

todo estuvo muy bien

2026-09-14 • via Nuitee
L
López • solo_traveller • mx
10
A gusto
Pros:

Está muy bonito, tranquilo, limpio. El personal es amable.

2026-09-14 • via Nuitee
T
tatijan • solo_traveller • sk
10
2026-09-13 • via Nuitee
A
Angelo Antonello • solo_traveller • it
9
Hotel Maya Palenque ottimo.
Pros:

La struttura è molto bella e con i servizi comodi per gli ospiti. Ristorante, piscina e di fronte alla stazione degli autobus ADO. La zona è interessante perché a 10 minuti dal centro. Il personale alla reception molto professionale e gentile così come lo staff ai piani disponibile e cortese. Esperienza molto positiva. Consigliato.

2026-09-12 • via Nuitee
M
mirko • solo_traveller • it
9
Ottima soluzione
Pros:

Posizione e pulizia i punti forti! Anche lo staff è super disponibile

Cons:

Nulla

2026-09-02 • via Nuitee
J
Juan José • solo_traveller • mx
9
Pros:

La alberca, el restaurante tiene buena comida y que tiene estacionamiento

2026-08-31 • via Nuitee
M
Marco • couple • nl
8
Gemakkelijk hotel
Pros:

Heel gunstig gelegen hotel (zeker tov centrum en busstation), vrij onpersoonlijk, maar wel van alle gemakken voorzien en grote kamer. Gemakkelijk parkeren. Grappig zwembad met muziek.

Cons:

Niet zo veel op aan te merken.

2026-08-30 • via Nuitee
D
donna • solo_traveller • us
10
Above and beyond service
Pros:

The hotel is perfect for solo travelers who are arriving to the ADO bus station which is directly across the street. Many of the buses arrive very late at night and the area is lit up and the reception is open 24/7. The staff goes above and beyond in every way to make your stay pleasant and welcoming. Adrian was extremely kind and checked in on me when a major power outage happened across the city. I wish I had written down the names of each of the front desk staff to give them each appreciation as they were all so wonderful! I would definitely return.

Cons:

If you are sensitive to noise, I am not, make sure to bring ear plugs, you are right in the heart of the city, which is convenient, but noisy.

2026-08-30 • via Nuitee
A
Angelo Antonello • solo_traveller • it
9
A Palenque
Pros:

La struttura era pulita e confortevole. Dotata di piscina e ben gestita. Buon ristorante annesso e aperto sempre. Staff cortese e professionale. L'hotel è di fronte alla stazione dei bus ADO. Forse la strada è un pò trafficata. In dieci minuti a piedi si raggiunge il centro. Ma anche intorno alla struttura ci sono bei ristoranti e caffè bar.

2026-08-28 • via Nuitee
M
Mary • solo_traveller • gb
10
2026-08-26 • via Nuitee
L
Laura • couple • es
4
Decepcionante estancia de 4 estrellas.
Pros:

La ubicación.

Cons:

Me pareció una experiencia bastante decepcionante para ser un hotel de 4 estrellas.
Las instalaciones son antiguas y se nota que el establecimiento no se ha recibido una sola reforma desde el día de su apertura. Además, los detalles de cortesía resultaron escasos: que solo nos dieran una pastilla de jabón para el cuerpo y un botecito diminuto de champú para el cabello me pareció insuficiente para la estancia.
Por otro lado, la situación en la zona de la piscina fue especialmente molesta debido a la falta de control y normativa:
Ruido e higiene: Había un descontrol total con el uso de juguetes y el ruido constante generado por los niños, lo que impedía que el resto de los huéspedes pudiéramos disfrutar de un momento de calma y descanso.
Normas de baño: No se respetaron unas mínimas normas de higiene, ya que permitían a la gente bañarse directamente con la ropa y la camiseta que traían de la calle, sin pasar previamente por la ducha de la piscina.
En definitiva, esperaba un estándar de calidad y unas comodidades muy superiores acordes a la categoría oficial del hotel.

2026-08-26 • via Nuitee
I
Irene • couple • es
8
2026-08-26 • via Nuitee