Hotel Maya Palenque

Hotels
8.5 (762 reviews)
Merle Green Y Juarez S/N , Palenque , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and pleasant stay
Helpful staff
Great location
Cons:
Noise issues
Missing amenities
Breakfast pricing issues

Categories

Cleanliness
8.33
The hotel and room were very clean, with high cleanliness standards noted.
Service
9.3
Excellent service described, with helpful and kind staff.
Location
9.34
Hotel is conveniently located near the ADO bus station and main attractions.
Room Quality
8.29
Rooms are good-sized and clean, but some issues with elevator access and noise.
Amenities
7.32
Basic amenities like mini fridge and tea/coffee facilities were missing.
Value for Money
9.28
Good value, especially for the location and amenities provided.
Food and Beverage
7.33
Breakfast was not satisfactory and pricing issues were noted, though some food was described positively.
Overall Experience
8.8
Overall experience matched expectations for a hotel of this category with few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:09

Property Description

Tropical Oasis with Modern Comforts

At Hotel Maya Palenque, immerse yourself in a tropical paradise with an outdoor pool set amidst lush gardens. The spacious rooms feature a balcony, free Wi-Fi, and all the modern amenities you need for a comfortable stay.

Convenient Location and Excursions

Situated just 300 meters from Palenque ADO Bus Station, our hotel in the La Cañada district is a perfect base for exploring the wonders of Palenque. With the Palenque Archeological Zone and breathtaking waterfalls like Misol-Ha and Agua Azul within easy reach, the adventures are endless.

Culinary Delights and Relaxation

Indulge in a culinary journey at Chambalu restaurant, offering delectable international cuisine, or unwind with a refreshing cocktail at the lounge bar. And after a day of exploration, return to our welcoming hotel where the 24-hour reception and tour desk are ready to assist, ensuring a memorable stay.

Book now for an unforgettable experience at Hotel Maya Palenque!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: VSA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 762 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 7.32
Value for Money: 9.28
Food and Beverage: 7.33
Overall Experience: 8.8
J
Javier • solo_traveller • mx
10
Pros:

Es esepcional, muy bien las instalaciones,y el personal muy atento, con mucho gusto lo recomiendo

2026-04-17 • via Nuitee
A
Adriana • solo_traveller • mx
10
Atención personalizada 100%
Pros:

La reserva fue para mis padres, desde antes de su llegada tuve una excelente comunicación con el hotel. Les hicieron una decoración super linda por el cumpleaños 🎂.les brindaron información acertada para tours. Excelente servicio

Cons:

La piscina no estaba tan limpia, está turbia.

2026-04-17 • via Nuitee
M
Micaela • extended_group • it
8
2026-04-17 • via Nuitee
T
Thorsten • couple • de
7
2026-04-12 • via Nuitee
M
Mark • solo_traveller • us
6
Pros:

Good location.

Cons:

Restaurant waiter was rude and gave me wrong order.
Pool cold.

2026-04-10 • via Nuitee
L
Luigi • family_with_children • it
9
Pros:

Camera ampia, personale gentile, piscina molto bella incorniciata dalla vegetazione tropicale. Buon ristorante

Cons:

Colazione limitata, no buffet

2026-04-07 • via Nuitee
A
Alenka • family_with_children • si
8
Good location for a stop in Palenque
Pros:

The hotel was lifely enough and calm at night, they had happy hour at the bar, the personel was nice.

Cons:

/

2026-04-07 • via Nuitee
M
Mariella • family_with_children • it
9
2026-04-07 • via Nuitee
E
Eduardo • family_with_children • es
7
Hotel funcional junto a la estación de autobús de ADO
Pros:

Junto a la estación de bus ADO. A pesar de estar al lado, la habitación era tranquila. También era amplia. Tiene estaciones de recarga de agua en cada planta.

Cons:

Hotel que ha conocido mejores tiempos. Baño a reformar.

2026-04-06 • via Nuitee
R
REYES ZARCO • family_with_children • mx
9
Pros:

La ubicación y el trato

Cons:

Que no hay ascensor..

2026-04-06 • via Nuitee
S
Simon • family_with_children • il
8
Pros:

מיקום טוב, מלון טוב, מיושן, אין מעלית, הצוות עוזר עם המזוודות.
המיטות נוחות, יש חנייה.
קרוב מאוד למסעדות, ברים ואטרקציות

Cons:

היה קצת ריח בחדרים, אין מעלית, הכל קצת מיושן, לא הייתה כספת.

2026-04-04 • via Nuitee
P
Peter • couple • be
6
Noisy hotel
Pros:

Friendly staff
Clean rooms
Comfortable beds

Cons:

Shower didn’t work correctly
Too much light in the room : curtains don’t cover enough
Too noisy: next to the road & high volume of garden music

2026-04-03 • via Nuitee
P
Posadas Gonzalez • family_with_children • mx
6
Pros:

La resepcion al hotel es muy buena todo el personal es muy atento

Cons:

Me toco una abitacion en un segundo piso y yo llevo una bb de 2 años es inseguro el balcón con una reja como de un metro de altura más omenos es peligroso si se llega a asomar un niño pequeño puede caer

2026-04-01 • via Nuitee
M
Melanie • solo_traveller • ca
8
It was great everyone was as friendly and we loved it here
Pros:

The location , it’s across from the bus terminal and the pool.

2026-03-31 • via Nuitee
S
Stefani Jocelyn • family_with_children • mx
9
Pros:

Hotel céntrico, relación calidad precio buena

Cons:

Un poco el ruido de las personas de la alberca

2026-03-30 • via Nuitee
B
Birgit • couple • de
7
Guter Ausgangspunkt für Wasserfälle und Maya-Stätte Palenque
Pros:

Großzügiges sauberes Zimmer, zuvorkommende Mitarbeiter an der Rezeption. Parkplatz vorhanden. Schöner Garten mit tropischen Pflanzen.

Cons:

Hotel liegt direkt an lautem Kreisverkehr - morgens um halb sieben ist die Nacht wegen des Verkehrslärms (viele LKWs) zu Ende … Mittags ist der Pool durch herabfallende Pflanzenteile stark verschmutzt - könnte leicht durch etwas mehr Poolservice behoben werden.

2026-03-25 • via Nuitee
H
Herb • couple • us
7
Pros:

Location was excellent

Cons:

Music by the pool was loud. Poor job getting me a car and driver to the airport

2026-03-20 • via Nuitee
L
Lina V. • family_with_children • de
9
2026-03-20 • via Nuitee
M
Marcos • family_with_children • il
10
2026-03-19 • via Nuitee
J
Javier • family_with_children • es
10
Pros:

En general todo el hotel y en particular todos sus empleados. Nos permitieron el uso de las instalaciónes hasta las 21 horas pese a haber hecho el checkout a las 11 a m.nada en absoluto

Cons:

Nada destacable

2026-03-16 • via Nuitee