Hotel Maya Palenque

Hotels
8.5 (735 reviews)
Merle Green Y Juarez S/N , Palenque , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and pleasant stay
Helpful staff
Great location
Cons:
Noise issues
Missing amenities
Breakfast pricing issues

Categories

Cleanliness
8.33
The hotel and room were very clean, with high cleanliness standards noted.
Service
9.3
Excellent service described, with helpful and kind staff.
Location
9.34
Hotel is conveniently located near the ADO bus station and main attractions.
Room Quality
8.29
Rooms are good-sized and clean, but some issues with elevator access and noise.
Amenities
7.32
Basic amenities like mini fridge and tea/coffee facilities were missing.
Value for Money
9.28
Good value, especially for the location and amenities provided.
Food and Beverage
7.33
Breakfast was not satisfactory and pricing issues were noted, though some food was described positively.
Overall Experience
8.8
Overall experience matched expectations for a hotel of this category with few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:09

Property Description

Tropical Oasis with Modern Comforts

At Hotel Maya Palenque, immerse yourself in a tropical paradise with an outdoor pool set amidst lush gardens. The spacious rooms feature a balcony, free Wi-Fi, and all the modern amenities you need for a comfortable stay.

Convenient Location and Excursions

Situated just 300 meters from Palenque ADO Bus Station, our hotel in the La Cañada district is a perfect base for exploring the wonders of Palenque. With the Palenque Archeological Zone and breathtaking waterfalls like Misol-Ha and Agua Azul within easy reach, the adventures are endless.

Culinary Delights and Relaxation

Indulge in a culinary journey at Chambalu restaurant, offering delectable international cuisine, or unwind with a refreshing cocktail at the lounge bar. And after a day of exploration, return to our welcoming hotel where the 24-hour reception and tour desk are ready to assist, ensuring a memorable stay.

Book now for an unforgettable experience at Hotel Maya Palenque!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: VSA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 735 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 7.32
Value for Money: 9.28
Food and Beverage: 7.33
Overall Experience: 8.8
M
Mathilde • couple • fr
5
Emplacement pratique mais hôtel bruyant
Pros:

Très bon emplacement. La piscine est agréable.

Cons:

Hôtel très mal insonorisé. Nous entendions tous les bruits extérieurs, la musique et les autres visiteurs dans le couloir et les chambres avoisinantes.

2026-03-07 • via Nuitee
T
Tom • couple • gb
9
Great hotel, excellent location opposite the ado terminal!
Pros:

Great location opposite the ado station

Cons:

The pool music is way too loud! And repetative

2026-03-06 • via Nuitee
L
Leann • extended_group • us
10
Comfortable and quiet.
Pros:

Clean, helpful staff, location, pool.

Cons:

It was great. No complaints. Some people might not like that there isn’t an elevator.

2026-03-02 • via Nuitee
K
Karen • couple • fr
10
Sans faute
Pros:

L’emplacement, le personnel

2026-03-02 • via Nuitee
M
michel • extended_group • ca
9
Would stay here again without a second thought
Pros:

Great location. Minutes away walking to restaurants. Old town Center is 10-15 minute walk. Hotel restaurant is very acceptable-both food & prices.

Cons:

A little noisy from traffic thru the roundabout but not terrible

2026-03-01 • via Nuitee
F
Felipe • family_with_children • ch
9
2026-03-01 • via Nuitee
N
Niko • solo_traveller • si
9
Pros:

The hotel is quite large, considering my experiences with others in Mexico. The pool is a real refreshment, and the cocktail voucher that I received as a guest through booking was a pleasant surprise.
Breakfast was an additional cost but worth the money.
The staff speaks English.

2026-02-28 • via Nuitee
A
audrey • family_with_children • fr
9
Pros:

Belle piscine, personnel souriant et très gentil, le restaurant était excellent. L'hôtel est très bien placé

Cons:

Tout était très bien.

2026-02-27 • via Nuitee
P
Phillip • family_with_children • us
10
2026-02-27 • via Nuitee
M
maria del Rosario • family_with_children • mx
10
2026-02-14 • via Nuitee
S
Sebastian • couple • de
7
Gut, aber recht laut und relativ teuer
Pros:

Pool. Gartenanlage. Distanz zum Ado und der Innenstadt. Willkommensdrink.

Cons:

Recht laut, da es unmittelbar an einem großen Kreisverkehr liegt (Ohropax sind Pflicht).
Recht teuer, insbesondere da es kein kostenloses Frühstück gibt.

2026-02-12 • via Nuitee
V
Valentina • couple • it
7
Posizione céntrale ma non nel caos. Perfetta Per gli spostamenti
2026-02-11 • via Nuitee
S
Simon • family_with_children • be
10
Pros:

Beautiful hotel in Palenque! We loved the garden and the pool area—it’s a real oasis of calm. The staff was friendly and very helpful. We really enjoyed our stay.
Also the city centre of Palenque is on a close walking distance.

2026-02-10 • via Nuitee
F
Fernando • couple • fr
10
Séjour super agréable
Pros:

Hôtel très bien situé en face de la Gare routière
Coin piscine très agréable
A 10 mn à pied du centre ville
Personnel très accueillant et compétent
Hôtel à ne pas manquer à Palenque

Cons:

Pas de coffre dans le chambre mais coffre disponible à la Réception

2026-02-10 • via Nuitee
N
Niccolò • couple • it
7
Terza volta a Palenque: hotel nella media, un po' casermone, ma buon rapporto qualità/prezzo
Pros:

Posizione comoda e sicura nella zona hotelera e più verde di Palenque centro, la Cañada, ricca di ristorantini, bar, negozietti e agenzie turistiche, ma comunque a due passi dal centro del paese e attaccata al terminal ADO e fermata dei taxi. Dimensioni della camera e del bagno ampie, ben equipaggiata, letti comodi, balconcino con vista piscina. Staff molto cortese e disponibile. Piscina pulita, fornita di sdraio e teli mare, con servizio bar.

Cons:

Struttura un po' datata, stile casermone di una volta. La camera aveva odore di chiuso e di umidità. Manca un'insonorizzazione efficace delle stanze e manca l'ascensore. Sorge accanto a uno degli snodi principali della viabilità cittadina, la rotonda con la cabeza maya, sempre molto trafficata, ma se chiedete una stanza interna, il rumore non dovrebbe molestarvi; decisamente peggio quello degli altri ospiti vicino.

2026-02-08 • via Nuitee
C
Carlo • family_with_children • uy
8
Pros:

La habitación, el personal siempre muy amable, el desayuno

Cons:

Tuvimos problemas con el agua caliente para bañarnos

2026-01-31 • via Nuitee
A
Annemarie • solo_traveller • gb
6
2026-01-31 • via Nuitee
A
Andrea • extended_group • cz
10
2026-01-28 • via Nuitee
S
Sara • family_with_children • it
6
Pros:

It was in the zone where all the other hotels and restaurants were. Very close to the station.

Cons:

The hotel's structure itself.

2026-01-28 • via Nuitee
N
Norbert • couple • us
7
Perfect
Pros:

Overhaul the hotel was fine and enjoy our stay

Cons:

There is nothing we didn’t like .

2026-01-27 • via Nuitee