Hotel H12

Hotels
Independent
9.6 (65 reviews)
32 Swietego Tomasza, Kraków, Malopolskie, 31-014 , Kraków , PL

Pets allowed

Facilities

Boat tours nearby
Accessible bus station shuttle
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Street parking
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Central Location
Friendly Staff
Good Breakfast Variety
Cons:
Noise Disturbances
Hard Beds
Dampness in Rooms

Categories

Cleanliness
8.9
General sentiment was positive, but some rooms reported noise and dampness issues.
Service
9.87
Staff were accommodating and helpful, making for a pleasant experience.
Location
10
Excellent location, very central and accessible to main attractions.
Room Quality
8.91
Rooms were described as average quality with some reports of hardness in beds.
Amenities
9.36
Standard amenities provided, but some improvements needed for soundproofing.
Value for Money
9.89
Good value considering the location and breakfast offerings.
Food and Beverage
9.85
Breakfast had a good variety and quality as noted by multiple reviews.
Overall Experience
10
Overall a very positive experience, with multiple guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:00

Property Description

Luxurious Amenities
Indulge in onsite massages and stay active in the fitness center. Enjoy free Wi-Fi, concierge services, and a TV in the common area.

Convenient Services
Benefit from buffet breakfasts, dry cleaning, a 24-hour front desk, and luggage storage. Airport shuttle and train station pick-up available for a fee.

Prime Location
Centrally located in Kraków near popular attractions like Royal Road and Main Market Square. Explore the city easily with convenient access to key landmarks.

Book Hotel H12 for a premium stay in the heart of Kraków.

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Pets

    Pets allowed

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

9.6
Based on 65 reviews
Cleanliness: 8.9
Service: 9.87
Location: 10
Room Quality: 8.91
Amenities: 9.36
Value for Money: 9.89
Food and Beverage: 9.85
Overall Experience: 10
A
Anna
8
Veldig fornøyd
Pros:

Frokosten var kjempe bra! Og veldig fornøyd med at det var tilgjengelig god kaffe hele tiden. Fikk og med 2 epler ved utsjekk. Renhold var veldig bra, men litt støy fra utsiden, men det var jo veldig sentralt.

2025-10-11 via Nuitee
T
Torleiv
10
Pros:

Pent rom. Rent. God frokost. Hyggelig og serviceminded personale

2025-10-10 via Nuitee
S
Susanne
10
Pros:

Venligt personale

2025-10-07 via Nuitee
T
Tore
4
Pros:

Yes

2025-10-06 via Nuitee
G
George
10
Pros:

Excellent hotel with very friendly and helpful staff !! We would definitely stay there again !!

2025-10-04 via Nuitee
S
Sture Gisle
10
Pros:

Veldig sentralt hotell. Kun et steinkast fra den store plassen. Koslig og hjelpsomme ansatte og god frokost. Litt harde senger var det eneste som ikke fikk full score. Anbefaler dette hotellet!

2025-09-28 via Nuitee
E
Esa
10
Pros:

Siisti ja hiljainen hotelli hyvällä sijainnilla.

2025-09-28 via Nuitee
A
Anita
8
Pros:

Veldig fint og rent hotell. God frokost og vennlig og serviceinnstilt personale. Veldig sentral beliggenhet med gåavstand til torget. Eneste som trakk ned var litt harde senger for min del, og en del støy utenfra på kveldstid, men det må man nesten forvente når man bor så sentralt.

2025-09-28 via Nuitee
V
Visa friends
6
Pros:

Hyvä sijainti, kävellen pääsee nopeasti ihastelemaan vanhaa kaupunkia ja shoppailu kadulle. Huone on siisti. Huoneessa on jääkaappi.

Huone on tasoa keskinkertainen. Aulassa palvelu OK tasoa. Aamiainen on suppea. Huoneisiin kuuluu ääntä käytävästä ja kadulta.

Voisin kuitenkin mennä uudestaan, koska sijainti on niin hyvä.

2025-09-28 via Nuitee
V
Vibeke
10
Pros:

Alt var helt topp og vi kommer gjerne igjen🤗🤗

2025-09-26 via Nuitee
L
liza
10
Pros:

Staff are very accomodating even on our last minute and frequent change of times request for packed breakfast.

2025-09-24 via Nuitee
K
Kirsty family
8
Pros:

Excellent location. Hotel was decorated well and very clean. Breakfast was a good buffet with plenty to choose from. Coffee was good. The only thing that let it down was that the property amenities states that rooms are sound proofed, they are not, you could hear other guests talking in the next room. Overall a good stay.

2025-09-21 via Nuitee
C
Christina partner
6
Pros:

Hairdryer sent sparks out so unsafe. Very noisy due to bar out the back - loud talking at night and the sound of bottle being emptied early in the morning was very annoying!

2025-09-21 via Nuitee
A
Anne
8
Ostoksia ja kulttuuria
Pros:

Sijainniltaan hotelli oli erinomainen. Kadulta kuului pe ja la yönä meteliä, kun ihmiset istuivat baarien edustoilla juomassa ja tupakoimassa. Ikkunaa ei voinut pitää auki illalla tupakansavun takia. Huone oli hieman tunkkainen ja kostea jollei pitänyt ilmastointia päällä. Sänky oli kova ja tyynyjä oli vain yksi. Siivous toimi hyvin ja henkilökunta oli avuliasta.

2025-09-14 via Nuitee
R
Ralf
8
Krakovan ytimessä
Pros:

Keskusaukion vieressä, mukava henkilökunta, hyvä aamiainen

2025-09-14 via Nuitee
S
Sebastian
10
Pros:

Staff is amazing!

2025-09-14 via Nuitee
S
Steven
10
Lived up to hopes and wishes
Pros:

Ideally located and the staff were so pleasant and helpful. Excellent buffet breakfast as well.

2025-09-09 via Nuitee
D
David
10
Great place to stay in a central location
Pros:

Really enjoyed our stat in Krakow. Hotel was very central although finding it by car was difficult. I thought I had booked a car parking spot but it may have been my error. The reserve car parking option was 5 mins walk but navigating to it by car was over 2km and 10 mins.
Breakfast was excellent. Plenty of choice - mainly salads and cold buffet.

2025-09-01 via Nuitee
S
Sahilys family
10
Pros:

Great location, friendly staff.

2025-08-15 via Nuitee
M
María
10
Pros:

Excelente ubicación, muy accesible.
El trato del personal y el detalle al salir del hotel, un pequeño presente que se lleva en el corazón.
Gracias

2025-07-26 via Nuitee