Holiday Inn Express & Suites Chattanooga (East Ridge) by IHG

Hotels
•
Holiday Inn Express
8.2 (445 reviews)
1441 N. Smith Rd, Chattanooga, Tennessee, 37412 , Chattanooga , US
1-423-308-0111

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Electric car charging station
No single-use plastic stirrers
Free WiFi
24-hour front desk
Wheelchair accessible
Elevator
Fitness facilities
Conference space
See all facilities

Review Highlights

Pros:
Clean rooms
Good food options
Friendly staff
Cons:
Lack of customer service
Maintenance issues

Categories

Cleanliness
7.69
Several reviews mention cleanliness positively, but concerns about dirty carpets and mopped areas were raised.
Service
7.16
Multiple reviews highlighted a lack of staff and poor customer service experiences during check-in.
Location
8.7
Conveniently located off the highway with easy access to amenities.
Room Quality
8.15
Rooms mentioned as spacious and clean but noted issues with HVAC and appliances.
Amenities
8.68
Amenities such as a gym and pool received positive feedback despite the pool temperature complaint.
Value for Money
8.64
Overall, guests found the experience satisfactory for the price.
Food and Beverage
8.19
Breakfast options received favorable mentions with plenty of choices.
Overall Experience
8.36
Overall experience reflected a mix of satisfaction and specific grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:46

Property Description

Discover a haven of comfort and convenience at Holiday Inn Express & Suites Chattanooga (East Ridge), where your perfect getaway awaits.

Recreational Oasis: Dive into our refreshing indoor pool or break a sweat in our fully-equipped fitness center, providing everything you need to unwind after a long day.

Complimentary Indulgence: Start each day with a delicious complimentary buffet breakfast during the week and on weekends, ensuring you kick off your adventures on the right note.

Modern Amenities: Enjoy free wireless internet throughout the hotel, spacious, well-appointed guest rooms with refrigerators and flat-screen TVs, and ample event space tailored for both business and leisure gatherings.

Don’t miss out on a remarkable stay in Chattanooga—book your experience today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.2
Based on 445 reviews
Cleanliness: 7.69
Service: 7.16
Location: 8.7
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.19
Overall Experience: 8.36
S
Schenk • family_with_children • us
8
2026-02-11 • via Nuitee
S
SNL1984 • family_with_children • us
9
Pros:

Breakfast was beyond good! Lots of options!

Cons:

Feeling like the cleaning staff wanted you out as soon as you walked out of your room to do anything

2026-01-27 • via Nuitee
A
Alloway • extended_group • us
9
Great location for our needs, clean , pleasant staff and nice breakfast makes it a good place to sta
Pros:

Stayed 4 nights, only issue was towels were not changed after Day 1 into 2, had to ask for them. Other days they were.
Great walk I ng distance to restaurants.

Cons:

Change/replace used towels each morning.

2026-01-26 • via Nuitee
S
Sydney • family_with_children • us
10
2026-01-23 • via Nuitee
P
Patricia • couple • us
9
Excellent staff, clean, very close to my visit with family and great price.
2026-01-19 • via Nuitee
D
Delaney • couple • us
7
2026-01-19 • via Nuitee
G
Guy • family_with_children • us
10
2026-01-19 • via Nuitee
V
Vickie • couple • us
3
More discomfort on us, to have to use the chairs for a luggage rack, and hauling ice for our cooler.
Pros:

Location '
I would like a discount please booking.com . The hotel told me I had to talk to you about that since I paid for this through you.

Cons:

No luggage rack & refrigerator not working!!

2026-01-19 • via Nuitee
A
Andrews • extended_group • us
10
Pros:

Destiny’s smile and service was the best!!!

Cons:

N/A

2026-01-10 • via Nuitee
R
Russell • family_with_children • us
5
Just ok
Pros:

Location

Cons:

They need to remodel and clean the place up. Smells like dog from the heater.

2026-01-06 • via Nuitee
J
John • couple • us
10
Definitely the best stay we have had in years.
Pros:

Very nice offering of quality food. Clean and checked by staff regularly.

Cons:

Everything was great! Really enjoyed this stay.

2025-12-30 • via Nuitee
J
Juan • family_with_children • ar
8
Muy lindo lugar
Pros:

El desayuno

Cons:

En general todo me gustó solo un poquito la alfombra estaba manchada

2025-12-20 • via Nuitee
H
Heather • family_with_children • us
5
It was adequate for a one night stay
Pros:

The location was right off the highway and most of the staff was friendly

Cons:

The elevator seemed like it was going to breakdown on every use we were on, chairs were ripped, hvac units sounded like the had transmissions in it and revved up and down throughout the night, there was a chirping in the outlet and the phone didn’t work. When asked the front desk about the noise he said are you sure there isn’t a cricket in your room? Pillowcases on beds said soft or firm but they were all soft in fact one of my pillows labeled firm when you picked it up in the middle it folded in half. The refrigerator wasn’t cold and hallway carpets were dirty.

2025-12-14 • via Nuitee
J
Johnson • family_with_children • us
6
Stay was nice! Nice staff just not enough of them
Pros:

Clean and easy to find

Cons:

Extremely short staffed

2025-11-03 • via Nuitee
S
Shelley • couple • us
10
2025-10-25 • via Nuitee
P
Prashant • family_with_children • us
10
2025-10-22 • via Nuitee
J
Jennifer • family_with_children
10
Pros:

Clean rooms and property

2025-10-09 • via Nuitee
H
Hutton • family_with_children • us
10
2025-10-05 • via Nuitee
B
Brenda
10
Pros:

Checked in just for the night. Room was nice, beds comfortable and breakfast buffet very good. However, our room had a leaking ac unit and floor was very wet. Had to change rooms. Next room had the same issue only not as bad so we were able to stay. Mgmt was very accommodating when contacted about wet carpet.

2025-09-29 • via Nuitee
F
Faraan
10
Pros:

Good

2025-09-26 • via Nuitee