Holiday Inn Express & Suites Chattanooga (East Ridge) by IHG

Hotels
•
Holiday Inn Express
8.2 (445 reviews)
1441 N. Smith Rd, Chattanooga, Tennessee, 37412 , Chattanooga , US
1-423-308-0111

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Electric car charging station
No single-use plastic stirrers
Free WiFi
24-hour front desk
Wheelchair accessible
Elevator
Fitness facilities
Conference space
See all facilities

Review Highlights

Pros:
Clean rooms
Good food options
Friendly staff
Cons:
Lack of customer service
Maintenance issues

Categories

Cleanliness
7.69
Several reviews mention cleanliness positively, but concerns about dirty carpets and mopped areas were raised.
Service
7.16
Multiple reviews highlighted a lack of staff and poor customer service experiences during check-in.
Location
8.7
Conveniently located off the highway with easy access to amenities.
Room Quality
8.15
Rooms mentioned as spacious and clean but noted issues with HVAC and appliances.
Amenities
8.68
Amenities such as a gym and pool received positive feedback despite the pool temperature complaint.
Value for Money
8.64
Overall, guests found the experience satisfactory for the price.
Food and Beverage
8.19
Breakfast options received favorable mentions with plenty of choices.
Overall Experience
8.36
Overall experience reflected a mix of satisfaction and specific grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:46

Property Description

Discover a haven of comfort and convenience at Holiday Inn Express & Suites Chattanooga (East Ridge), where your perfect getaway awaits.

Recreational Oasis: Dive into our refreshing indoor pool or break a sweat in our fully-equipped fitness center, providing everything you need to unwind after a long day.

Complimentary Indulgence: Start each day with a delicious complimentary buffet breakfast during the week and on weekends, ensuring you kick off your adventures on the right note.

Modern Amenities: Enjoy free wireless internet throughout the hotel, spacious, well-appointed guest rooms with refrigerators and flat-screen TVs, and ample event space tailored for both business and leisure gatherings.

Don’t miss out on a remarkable stay in Chattanooga—book your experience today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.2
Based on 445 reviews
Cleanliness: 7.69
Service: 7.16
Location: 8.7
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.19
Overall Experience: 8.36
M
michelle • couple • us
10
It was perfect
Pros:

Location and cleanliness

Cons:

Nothing

2026-04-13 • via Nuitee
B
Bryan • couple • us
2
2026-04-11 • via Nuitee
P
Patricia • extended_group • us
3
Very loud and run down, so sorry I chose this
Pros:

The location

Cons:

The noise was awful, breakfast ran out
For $300 it was definitely NOT subverting I works ever recommend

2026-03-30 • via Nuitee
M
Michelle • family_with_children • us
9
2026-03-16 • via Nuitee
S
Schenk • family_with_children • us
8
2026-02-11 • via Nuitee
S
SNL1984 • family_with_children • us
9
Pros:

Breakfast was beyond good! Lots of options!

Cons:

Feeling like the cleaning staff wanted you out as soon as you walked out of your room to do anything

2026-01-27 • via Nuitee
A
Alloway • extended_group • us
9
Great location for our needs, clean , pleasant staff and nice breakfast makes it a good place to sta
Pros:

Stayed 4 nights, only issue was towels were not changed after Day 1 into 2, had to ask for them. Other days they were.
Great walk I ng distance to restaurants.

Cons:

Change/replace used towels each morning.

2026-01-26 • via Nuitee
S
Sydney • family_with_children • us
10
2026-01-23 • via Nuitee
V
Vickie • couple • us
3
More discomfort on us, to have to use the chairs for a luggage rack, and hauling ice for our cooler.
Pros:

Location '
I would like a discount please booking.com . The hotel told me I had to talk to you about that since I paid for this through you.

Cons:

No luggage rack & refrigerator not working!!

2026-01-19 • via Nuitee
G
Guy • family_with_children • us
10
2026-01-19 • via Nuitee
D
Delaney • couple • us
7
2026-01-19 • via Nuitee
P
Patricia • couple • us
9
Excellent staff, clean, very close to my visit with family and great price.
2026-01-19 • via Nuitee
2
2fromWi • Couples • New Berlin, Wisconsin
2
Terrible. Never again!
Pros:

100% pet friendly and no non pet rooms. Were assured all rooms are sanitized as we had requested a "no pet room". Ours stunk of pet and smelled of animal. We turned air on and the bathroom fan to pull stale animal smell out & went to bed. Am, we find animal poop behind chair so obviously not "sanitized". Go down to breakfast and no milk for cereal so we just left. Advised front desk of poop in room and got a, "I'll put points on account." Should have been free and don't need or want points. STAY AWAY FROM THIS LOCATION!

2026-01-12 • via Tripadvisor
A
Andrews • extended_group • us
10
Pros:

Destiny’s smile and service was the best!!!

Cons:

N/A

2026-01-10 • via Nuitee
R
Russell • family_with_children • us
5
Just ok
Pros:

Location

Cons:

They need to remodel and clean the place up. Smells like dog from the heater.

2026-01-06 • via Nuitee
4
43mjs • Family
4
Dirty dirty dirty
Pros:

Dirty! Breakfast area dirty! Carpet stained! Stained ceiling , peeling furniture, stained furniture, broken shades.
Overall very dirty. It looks like they threw up some fresh paint and new fixtures but never really cared about the overall cleanliness or appearance.
They do not deserve the holiday in name!

2025-12-30 • via Tripadvisor
J
John • couple • us
10
Definitely the best stay we have had in years.
Pros:

Very nice offering of quality food. Clean and checked by staff regularly.

Cons:

Everything was great! Really enjoyed this stay.

2025-12-30 • via Nuitee
J
Juan • family_with_children • ar
8
Muy lindo lugar
Pros:

El desayuno

Cons:

En general todo me gustó solo un poquito la alfombra estaba manchada

2025-12-20 • via Nuitee
H
Heather • family_with_children • us
5
It was adequate for a one night stay
Pros:

The location was right off the highway and most of the staff was friendly

Cons:

The elevator seemed like it was going to breakdown on every use we were on, chairs were ripped, hvac units sounded like the had transmissions in it and revved up and down throughout the night, there was a chirping in the outlet and the phone didn’t work. When asked the front desk about the noise he said are you sure there isn’t a cricket in your room? Pillowcases on beds said soft or firm but they were all soft in fact one of my pillows labeled firm when you picked it up in the middle it folded in half. The refrigerator wasn’t cold and hallway carpets were dirty.

2025-12-14 • via Nuitee
F
freebirdVT • Couples • Wells, Vermont
8
Good hotel, bad front desk experience
Pros:

We got off to a shaky start with an inattentive and almost rude front desk attendant. She was really too busy on her phone to even look at me while she demanded my license and credit card. That aside, it was a good overnight experience. The linens were good, bed comfortable and shower offered relief from a long day of driving.
The free breakfast was VERY good. The breakfast staff were wonderful (perhaps they should switch them to the front desk!) The pancake machine was interesting and my husband enjoyed them.
We were on first floor....would not be my choice because of the amount of foot traffic from the parking lot. Overall, a good experience.

2025-11-23 • via Tripadvisor