Sandman Hotel Cranbrook

Hotels
•
Sandman Hotel Group
7.2 (422 reviews)
405 Cranbrook Street , Cranbrook , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Fax/photocopying
Facilities for disabled guests
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Cons:
Old property needing upgrades
Some maintenance issues

Categories

Cleanliness
7.2
Several mentions of cleanliness, but some rooms reported issues like strange smells and worn fixtures.
Service
8.2
Friendly staff were consistently praised, with quick responses to issues.
Location
7.7
Good location, close to amenities and central points, although some concerns regarding noise from nearby railroad.
Room Quality
6.7
Rooms were clean but showed wear and had issues like malfunctioning air conditioning.
Amenities
6.2
Amenities like the pool were out of order and overall decor was described as dated.
Value for Money
6.7
Described as somewhat pricey for the experience, especially compared to other locations.
Food and Beverage
7.7
Denny's nearby with decent food options, but breakfast not included.
Overall Experience
7.2
Mixed feelings with usability but overall satisfactory for short stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:36

Property Description

Welcome to Sandman Cranbrook, your perfect getaway in Cranbrook!

Luxurious Rooms and Amenities: Experience comfort and convenience in our well-equipped rooms featuring a TV, air conditioning, and a cozy seating area. Enjoy the added perks of a coffee machine, desk, and ironing facilities for a relaxing stay. The private bathrooms are stocked with free toiletries for your comfort.

Indoor Pool and Restaurant: Take a dip in our inviting indoor pool or indulge in delectable dishes at our à la carte restaurant. Whether you're looking to unwind or satisfy your taste buds, we have you covered.

Convenient Location: Situated just 11 km from Canadian Rockies International Airport, with Kimberley Alpine Resort a short 30 km drive away, our hotel provides easy access to key attractions.

Book now for an unforgettable stay at Sandman Cranbrook!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.2
Based on 422 reviews
Cleanliness: 7.2
Service: 8.2
Location: 7.7
Room Quality: 6.7
Amenities: 6.2
Value for Money: 6.7
Food and Beverage: 7.7
Overall Experience: 7.2
D
Darlene • family_with_children • ca
10
Pros:

An idea for future, maybe a continental breakfast would be awesome.

2026-01-28 • via Nuitee
N
Nicole • couple • ca
10
2026-01-26 • via Nuitee
R
Rochelle • extended_group • ca
8
2026-01-19 • via Nuitee
M
Michael • solo_traveller • ca
9
Always good.
2026-01-12 • via Nuitee
G
GURPREET • family_with_children • ca
10
2025-12-26 • via Nuitee
A
Antony • couple • ca
8
2025-12-06 • via Nuitee
J
John • couple • ca
8
Check out woman was very friendly
Pros:

Did not eat any meals

Cons:

Hotel looks a little dated
On check in had to wait over 5 minutes for someone to show up at desk

2025-11-28 • via Nuitee
W
wilder • couple • ca
10
Pros:

Cleanliness, location

Cons:

Pool was closed

2025-11-01 • via Nuitee
R
R • solo_traveller • ca
8
Decent room to stay at after late night flight.
Pros:

I was only there for a quick overnight. It was easy to find and there was enough parking when I arrived. Seemed somewhat renovated. The staff were friendly and helpful for my late check in. Room was clean enough, bed was the same as any sandman (needs to be flipped more) but comfortable and clean.

Cons:

The hall ways had a very strange smell, almost like a garbage bag with food left somewhere. But my room didn’t have the smell so it wasn’t a huge deal.

The train doesn’t bother me but it may bother some people.

2025-10-31 • via Nuitee
R
Ritchie • family_with_children • ca
2
2025-10-27 • via Nuitee
J
Jill • couple • ca
9
2025-10-17 • via Nuitee
R
Renato • family_with_children • ca
1
2025-10-11 • via Nuitee
B
Bob • extended_group • ca
9
Overnighter while visiting friends in the area.
Pros:

We ate at Denny's and had a great breakfast. Prices are much higher this year, but we were happy with our meal.

Cons:

The room was a bit pricey, but very comfortable and clean. Breakfast not included, but close by.

2025-10-11 • via Nuitee
J
Julia • family
4
Pros:

We booked at the
Sandman in Cranbrook in order to have a swim after a long days driving. We were advised, after saying we were looking forward to a relaxing swim, that the pool was closed. We were not advised of this before we arrived. A couple of hours later, after a rest, I had to go to the front desk to find out how to work the tv remote. While there I said I was not happy about the pool situation and asked if we could have a reduction in our room rate. The very nice lady said as we had booked through Expedia, she could not refund, but would give us a voucher for $40 for the Denny’s restaurant adjoining the hotel.
A word on the restaurant, filthy. Honestly, so dirty.

2025-10-10 • via Nuitee
I
Irena • family
4
Pros:

Horrible set up for bathroom. Door oppened inward making it difficult to use toilet. Nousy dog next door yipping all evening and again in morning. Our room faced railway track, train noises all through the night. Upon arrival, was told pool not operational, this was NOT noted on their website. Too expensive for the poor quality of the rooms.

2025-10-08 • via Nuitee
T
Tyler
2
Worst sandman I’ve stayed in, bottom 10 hotels.
Pros:

Our room had a decent sized stain on the ceiling from the bathroom above leaking down. Our bathroom looked to have mold. Cigarette smoke smell bothered my kids and wife from trying to sleep, couldn’t leave the window open as it was large enough for the homeless to climb through. It was most evident from the bathroom, seemed to be coming in through the fan that was unable to turn off.

2025-10-08 • via Nuitee
J
John Sebastian • couple • ca
7
Necessary as unable to drive that day.
Pros:

Having Denny’s close by

Cons:

Being right by railroad, our room looked at the track. Also long corridor to Denny’s at front as I use a walker. I was in town for day surgery and was a.lowed an early check in. We will be back on October 15for further surgery. We will book in again but ask to be nearer the front.

2025-10-06 • via Nuitee
K
Kirsten • family
6
Pros:

Overall it was a ok stay for one night. Smells like cigarette smoke inside the building but overall it was clean.

2025-10-06 • via Nuitee
G
Gary • extended_group • au
9
Perfect for our one night stay
Pros:

Location and restaurant is right there

Cons:

Nothing negative

2025-10-06 • via Nuitee
G
Gregory • family
10
Pros:

Nice room. Fun staff in Denny’s.

2025-10-03 • via Nuitee