Spark by Hilton Chattanooga Downtown

Hotels
•
Spark by Hilton
7.1 (891 reviews)
100 West 21st Street , Chattanooga , US
+1 423-265-3151

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean rooms reported by several guests
Convenient location near interstate/attractions
Good rates and perceived value
Complimentary breakfast available
Remodeled bathrooms and walk-in showers mentioned
Welcoming touches (digital welcome on TV)
Cons:
Reports of dirt, stains and heavy air-freshener smells
Suspected black mold and musty odors from A/C
Hard or noisy beds and uncomfortable pillows
Loud air conditioner and noisy room fixtures
Neighborhood safety concerns and late-night sirens
Limited/poor breakfast options (no hot items)
No in-room microwave or coffee maker for some rooms
One report of extremely rude staff member and canceled reservation

Categories

Cleanliness
5.3
Mixed signals: several guests reported dirty floors, stained carpet, strong air freshener odors and suspected black mold on/around A/C units, while multiple other guests described rooms as clean.
Service
9.6
Predominantly very positive: numerous comments praise extremely friendly, helpful staff and exceptional accommodation of unexpected situations; one severe negative incident (rude cancellation and abusive language) was reported but is an outlier.
Location
6.5
Mixed: many reviewers appreciated proximity to I-24 and surrounding sights, but several noted the neighborhood felt unsafe with late-night sirens and not the best part of town.
Room Quality
5
Below average: repeated complaints about hard or noisy beds, squeaky frames, loud A/C units, poor pillows and issues with odors/mold; some positive notes on remodeled bathrooms and walk-in showers.
Amenities
6.8
Moderate: basic complimentary breakfast and digital welcome noted positively; lacks in-room conveniences for some guests (no microwave/coffee maker) and noisy A/C reduced amenity satisfaction.
Value for Money
8.4
Generally positive: several guests mention great rates and good value for the price despite some quality shortcomings.
Food and Beverage
6.6
Mixed: multiple complaints that breakfast was limited, carb-heavy and lacked hot items, while others found the selection satisfying and well-presented.
Overall Experience
8.6
Overall positive leaning: many guests would return or recommend due largely to excellent staff and location/value, though cleanliness and room-quality issues temper the experience for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Modern Amenities

District 3 Hotel, Ascend Hotel Collection in Chattanooga offers a range of modern amenities including a fitness centre, a seasonal outdoor swimming pool, and free WiFi throughout the property.

Convenient Location

Located just 3.6 km from Tennessee Aquarium, this 3-star hotel is also close to popular attractions like Hunter Museum of American Art and Ruby Falls, making it an ideal choice for travelers interested in exploring the city.

Relaxing Atmosphere

Guests can unwind in the sun terrace or enjoy a continental or American breakfast during their stay at District 3 Hotel, Ascend Hotel Collection. The hotel's welcoming ambiance and proximity to Chattanooga Zoo and Lookout Mountain ensure a relaxing and enjoyable experience for all guests.

Book your stay now at District 3 Hotel, Ascend Hotel Collection for a memorable Chattanooga getaway!

Important information:

As part of our commitment to enhancing your experience, we are undergoing renovations from 9/16/24 to 4/15/2025 during this time, you may notice some construction noise between 8:30 AM and 6:30 PM daily. We apologize for any inconvenience this may cause and greatly appreciate your understanding and support as we work to improve our property and services.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Guest Reviews

7.1
Based on 891 reviews
Cleanliness: 5.3
Service: 9.6
Location: 6.5
Room Quality: 5
Amenities: 6.8
Value for Money: 8.4
Food and Beverage: 6.6
Overall Experience: 8.6
L
Louise • couple • gb
10
2026-10-29 • via Nuitee
W
Wendi • couple • us
8
Pros:

Clean, very friendly staff!

Cons:

Location did not feel safe to many sirens late at night waking us up.

2026-10-27 • via Nuitee
K
Karin • couple • us
1
We didn’t stay. Too dirty. Disappointed due to being a Hilton brand hotel.
Pros:

The desk clerk was very nice and helpful. He allowed us to cancel without a fuss or penalty.

Cons:

It was dirty. Dirty floors and door surfaces in room. Extremely dirty and multiple stains on carpet 5th floor hallway. Heavy , overwhelming fabreeze type smell upon entry to hotel

2026-10-17 • via Nuitee
A
Alan Russell • solo_traveller • gb
9
Nice hotel
Pros:

Nice room, comfortable bed,walk in shower and close to interstate

Cons:

Very hard metal desk chair instead of an armchair

2026-10-13 • via Nuitee
J
Jean • family_with_children • us
10
2026-10-11 • via Nuitee
J
Jean • family_with_children • us
10
I enjoyed and it was close to everything
Pros:

Clean

Cons:

Clean and friendly staff

2026-10-11 • via Nuitee
A
Alice • couple • us
9
Great Stay!
Pros:

The location was the best & staff was extremely friendly. Our room was very clean. Breakfast was a standard continental. I would definitely stay here again. Great value!

2026-10-09 • via Nuitee
C
Christy • couple • us
9
Pros:

The hotel was clean and the staff were helpful.

Cons:

The location wasn’t in the best part of town.

2026-09-14 • via Nuitee
T
Thomas • couple • us
3
It was disappointing
Pros:

The breakfast was a joke. All carbs - cereal, bread/muffins/bagels, milk and juice.
The only good thing about this hotel was the access to I-24.

Cons:

The beds were too hard, only 2 pillows per bed and one was feathers and no hot food at breakfast.

2026-09-14 • via Nuitee
J
Jonesy • solo_traveller • us
6
Pros:

Location

Cons:

Pillows...the smell & too flat, air conditioner in room was loud, no microwave or coffee maker

2026-09-10 • via Nuitee
R
Rosemarie • solo_traveller • us
4
Pros:

Staff was friendly. Facility was clean.

Cons:

The bed was noisy, every time we moved it squeaked and it was uncomfortable. We could clearly hear all conversations in the attached rooms.

2026-09-08 • via Nuitee
G
Glass • family_with_children • us
10
i WILL STAY THERE AGAIN AND RECOMMEND TO FRIENDS. Very pleasant stay.
Pros:

Breakfast was quite satisfying. They provided a variety of baked goods, cereal, fruit, and yogurt with toppings. All were beautifully displayed and convenient.

2026-09-07 • via Nuitee
A
April • solo_traveller • us
1
Pros:

NA

Cons:

My reservation got canceled by a rude staff member when I was only 5 minutes away from the hotel. He decided to charge a card that i was not using before i arrived but took it upon himself to cancel my reservations. Once I received an email stating my reservations were canceled,i called and he rudely hung up on me and called me a bitch! I will not book with them again and do not recommend this hotel.

2026-09-07 • via Nuitee
Y
Yatin • solo_traveller • in
7
Overall Okay
Pros:

It was a okay property

Cons:

Nothing specific

2026-09-06 • via Nuitee
E
Eric • solo_traveller • us
10
Dubbman
Pros:

Great rate and loved being around the mountains! Breakfast was ok not much too choose from but I wasn't hungry at the time. Also appreciateed your welcoming for me with my name digitally on the TV screen.

Cons:

Everything was fine!

2026-09-06 • via Nuitee
J
Jennifer • solo_traveller • us
4
Some things just can’t be overlooked.
Pros:

Friendly check in and check out. Comfy pillows and good shower. Location was convenient.

Cons:

I reported these things during checkout…the shampoo was completely empty which is minor compared to the loud noise made by the a/c unit when it kicked on, but even worse was what I believe to be black mold and thick dust on the a/c unit. The mold was also on the ceiling above the unit. My pajamas smelled so musty the next day after sleeping with the air blowing on me all night. Hoping I do not get sick from this. The clerk at checkout was very polite and said he would report this to the owners/managers. This definitely needs to be corrected. Although the carpet was new and bathroom was remodeled, I do not feel I will choose this hotel in the future for this reason.

2026-09-03 • via Nuitee
R
Richard • family_with_children • us
10
The staff helped make a bad situation and an unexpected stay much better
Pros:

The staff at this hotel would be worth the trip in itself. I have never stayed in a place with a better more friendly staff willing to help go way beyond the call to help and accommodate. From the maintenance to the front desk we were absolutely impressed. Thanks for making our unexpected stay such a blessing!!

Cons:

Nothing, it was all good.

2026-09-01 • via Nuitee
K
Kirby • extended_group • us
10
2026-08-19 • via Nuitee
T
Tayro • couple • us
6
No me gustó el hotel
Pros:

La ubicación

Cons:

El aire acondicionado es muy antiguo suena mucho y huele feo

2026-08-17 • via Nuitee
M
Maria • family_with_children • nl
7
Was ok.
Pros:

Goede ligging, groot zwembad

Cons:

Ontbijt was minimaal, veel zwervers in de omgeving

2026-08-14 • via Nuitee