Inverness Palace Hotel & Spa, WorldHotels Distinctive

Hotels
•
WorldHotels Distinctive
8.3 (3088 reviews)
8 Ness Walk , Inverness , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great river view
Helpful staff
Cons:
Poor breakfast service
Cleanliness concerns in dining area

Categories

Cleanliness
7.7
Some cleanliness issues noted, particularly in the dining area.
Service
8.7
Staff were described as helpful and hard-working, especially under pressure.
Location
8.7
Great location near the river and shopping.
Room Quality
9.2
Room was excellent with a beautiful view.
Amenities
8.7
Amenities were satisfactory, with good quality spa and pool.
Value for Money
8.2
Price reasonable for location and quality but had issues with breakfast.
Food and Beverage
6.7
Breakfast service and quality were poor.
Overall Experience
8.5
Overall a good experience with some notable concerns that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:10

Property Description

Luxurious Amenities and Services

Located opposite Inverness Castle, the Best Western Palace Hotel & Spa offers a premium experience on the banks of the River Ness. Guests can indulge in the indoor pool, sauna, hot tub, and spa treatments at the Palace Leisure Club & Spa.

Dining Options

With options ranging from informal lunches at The Brasserie to elegant evening dining at Eight on the River, guests can savor a variety of culinary delights. The River View Lounge also provides a relaxing spot for afternoon tea or enjoying Starbucks Coffee.

Convenient Location

Just a short walk from Inverness city center and close to riverside restaurants and bars, The Palace Hotel is ideally situated for exploring the area. Additionally, the proximity to the train station and a short drive to Loch Ness make it a perfect choice for travelers.

Book now for a luxurious stay at the Best Western Palace Hotel & Spa!

Important information:

Please inform the property of your room location preference of either the victorian property or garden cottage.

Please note that pets will incur an additional charge of GBP 15 per night, per pet.

When booking for 6 bedrooms or more or stays of 5 nights, different policies and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3088 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8.7
Room Quality: 9.2
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 6.7
Overall Experience: 8.5
L
Lynsey • solo_traveller • gb
9
2026-07-04 • via Nuitee
M
Mervyn • solo_traveller • ie
9
Pros:

Helpful staff, central location

Cons:

All good

2026-06-29 • via Nuitee
G
Gremignai • solo_traveller • it
6
Pros:

La posizione

Cons:

La camera

2026-06-29 • via Nuitee
D
DONALDA • extended_group • gb
10
2026-06-28 • via Nuitee
L
Lisa • solo_traveller • us
10
Pros:

Views, and location were great

2026-06-28 • via Nuitee
I
Ivan • family_with_children • ad
10
2026-06-25 • via Nuitee
A
Adrian • couple • gb
9
Pros:

Very well located. Excellent friendly and helpful staff.

2026-06-23 • via Nuitee
C
Caroline • couple • gb
9
Pros:

Good location on the river

2026-06-22 • via Nuitee
A
andrew • couple • gb
10
We were on a road trip around Scotland for a week and this was the best place we stopped at
Pros:

Absolutely stunning place to stay ,

Cons:

Very clean , professional people

2026-06-22 • via Nuitee
K
Kathleen • solo_traveller • de
9
Pros:

Wir hatten ein wunderschönes Zimmer mit Ausblick auf das Schloss. Es war eine besondere Übernachtung, wie in einem Schloss.

2026-06-21 • via Nuitee
S
Sanna • couple • fi
8
Hyvä tukikohta Invernessissä
Pros:

Sijainti oli loistava
Näkymä aamupalalla suoraan Invernesin linnaa kohti
Höyrysauna pitkien vaelluspäivien jälkeen oli ihanan rentouttava
Ruoka alacarte listalta yllätti myös positiivisesti

Cons:

Ikä alkaa näkyä hotellissa
Lattia narisee kävellessä
Vessan koko kookkaammalle ihmiselle aika napakka
Suihku oli ehkä reissuni vinkein
Kesti tovi tajuta miten sitä käytetään
Minua nämä eivät häirinneet, mutta huomio muille tulijoille

2026-06-18 • via Nuitee
A
Andre Luiz • couple • br
7
Pros:

Localização

Cons:

Quarto pequeno, não tem frigobar e ar condicionado

2026-06-18 • via Nuitee
A
Allyson • couple • au
5
Disappointing
Pros:

The location was great, the staff were lovely.

Cons:

The room itself felt more like an average roadside motel than a hotel stay. Both the room and the wider facilities were noticeably dated, giving the whole property a tired, slightly claustrophobic atmosphere. The furnishings, carpets, and general décor all seemed well past their prime, and it was hard to ignore how worn everything felt.The bed and pillows were particularly uncomfortable, firm to the point of feeling hard, and clearly due for replacement. While the space was clean, the overall experience didn’t match the standard or comfort level I expected or paid for.

2026-06-17 • via Nuitee
J
Julian • solo_traveller • gb
10
2026-06-16 • via Nuitee
D
Denise • solo_traveller • us
10
Very nice hotel in a great location
Pros:

Very nice, great location, beautiful view of the river and castle.

2026-06-15 • via Nuitee
B
Burns • solo_traveller • gb
8
Very comfortable stay in nice surroundings.
Pros:

Very well kept and newly decorated

Cons:

Price of food on menu

2026-06-11 • via Nuitee
R
Ryo • couple • gb
10
2026-06-10 • via Nuitee
H
Hiram • couple • gb
9
On the whole, very good.
Pros:

Proximity to main areas of interest and good restaurants

Cons:

Breakfast not served early enough for start of Etape bike event.

2026-06-10 • via Nuitee
M
Murray • couple • gb
9
2026-06-09 • via Nuitee
J
Jackson • couple • us
9
“Checked” all the boxes. Excellent.
Pros:

Location. On site parking and sparkling clean indoor pool.

Cons:

Nothing

2026-06-08 • via Nuitee