Inverness Palace Hotel & Spa, WorldHotels Distinctive

Hotels
•
WorldHotels Distinctive
8.2 (3063 reviews)
8 Ness Walk , Inverness , GB
+44 1463 223243

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central/riverside location
Friendly, helpful staff
Clean spa and facilities
Good breakfast and food
Comfortable rooms for many guests
Cons:
Noisy annex rooms / thin walls / rooms next to stairwell
Small parking and occasional full spaces
Some rooms lack minibar and safe
Single small lift / accessibility issues
Occasional operational issues (room key resets, missing toiletries stock)

Categories

Cleanliness
8.6
Multiple reviewers mention the hotel and spa are very clean; general comments describe clean rooms and facilities.
Service
8.8
Staff repeatedly praised as friendly, efficient and accommodating (concierge, front desk); a few operational issues (daily key reset) noted but overall strong service sentiment.
Location
9.2
Consistently highlighted as excellent — central, riverside/castle views and within walking distance of restaurants and shops.
Room Quality
7
Mixed feedback: some spacious/comfortable rooms but several reports of noisy annex rooms, thin walls, rooms next to stairwell, missing safes/minibars and accessibility issues.
Amenities
7.8
Spa and leisure club praised and breakfast generally good, but guests reported missing minibar/safe in some rooms, small parking and a single small lift affecting convenience.
Value for Money
7.6
Some find breakfast and food good value, others felt the hotel did not meet expectations for a high-tier property (missing expected toiletries/amenities, parking issues).
Food and Beverage
8.6
Breakfast frequently praised (some remarks about stock/variety issues) and bar/restaurant food received positive comments.
Overall Experience
8
Most guests report a positive stay, feeling welcomed and likely to return, though some specific negatives (noise, annex building, parking) tempered perfect scores.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Luxurious Amenities and Services

Located opposite Inverness Castle, the Best Western Palace Hotel & Spa offers a premium experience on the banks of the River Ness. Guests can indulge in the indoor pool, sauna, hot tub, and spa treatments at the Palace Leisure Club & Spa.

Dining Options

With options ranging from informal lunches at The Brasserie to elegant evening dining at Eight on the River, guests can savor a variety of culinary delights. The River View Lounge also provides a relaxing spot for afternoon tea or enjoying Starbucks Coffee.

Convenient Location

Just a short walk from Inverness city center and close to riverside restaurants and bars, The Palace Hotel is ideally situated for exploring the area. Additionally, the proximity to the train station and a short drive to Loch Ness make it a perfect choice for travelers.

Book now for a luxurious stay at the Best Western Palace Hotel & Spa!

Important information:

Please inform the property of your room location preference of either the victorian property or garden cottage.

Please note that pets will incur an additional charge of GBP 15 per night, per pet.

When booking for 6 bedrooms or more or stays of 5 nights, different policies and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Location

Guest Reviews

8.2
Based on 3063 reviews
Cleanliness: 8.6
Service: 8.8
Location: 9.2
Room Quality: 7
Amenities: 7.8
Value for Money: 7.6
Food and Beverage: 8.6
Overall Experience: 8
L
Linda • couple • us
10
2026-10-31 • via Nuitee
L
Leticia • couple • br
5
Bom Spa
Pros:

A academia era muito boa, assim como a parte do spa

Cons:

Fiquei em um quarto no prédio anexo e foi horrível, extremamente barulhento, no quarto acima do meu tinha um cachorro e dava pra ouvir ele correndo pois o assoalho é de madeira.

2026-10-30 • via Nuitee
A
Antonio • couple • br
10
2026-10-30 • via Nuitee
S
Sergio • extended_group • es
10
Pros:

Está muy bien ubicado, limpio y habitaciones muy espaciosas

Cons:

El parking es pequeño para el tamaño del hotel

2026-10-30 • via Nuitee
M
Margaret • solo_traveller • gb
7
Pros:

Leisure club and breakfast

Cons:

The room

2026-10-28 • via Nuitee
C
Catherine • family_with_children • gb
8
Nice, friendly and comfortable night's stay.
Pros:

I found the staff to be co-operative, efficient and friendly. I would certainly stay at this hotel again.

Cons:

I can't say I disliked anything.

2026-10-27 • via Nuitee
H
Helen • couple • gb
9
2026-10-27 • via Nuitee
S
Samantha • couple • gb
8
Great location, nice staff and clean facilities
Pros:

Spa is great and very clean

Cons:

Room next to stair well

2026-10-27 • via Nuitee
C
Carina • couple • ar
6
2026-10-26 • via Nuitee
I
Ian • solo_traveller • gb
10
2026-10-26 • via Nuitee
T
Thierry • couple • fr
10
Pros:

Tout

Cons:

Rien

2026-10-26 • via Nuitee
A
Anna • couple • gb
8
Great location
Pros:

Location is excellent.

2026-10-24 • via Nuitee
P
Philipp • couple • at
6
Cons:

Wir waren in einem separaten Gebäude ohne Lift untergebracht, was die Nutzung des Spas sehr verkompliziert hat.

Beim Housekeeping wurde das Bett nicht gemacht.

Es gab weder einen Safe noch eine Mini-Bar.

2026-10-24 • via Nuitee
D
Diane • couple • us
8
We loved our stay. We felt welcomed, comfortable and perfectly located to enjoy Inverness. The view from our room on the
Pros:

Very comfortable and not curly appointed. Excellent location.

Cons:

Nothing

2026-10-23 • via Nuitee
G
Gilman • couple • us
10
Fantastic stay
Pros:

We got back late in the evenings, we ate in the bar. Food very good. Breakfast was spectular for the price. Walking distance to lots of restaurants.

Cons:

We had one issue with our room key, it had to be reset at the front desk daily.

2026-10-22 • via Nuitee
B
Betty • family_with_children • re
5
Décevant , Hôtel de passage juste pour rentrer dormir
Pros:

Juste l accueil reception

Cons:

Équipement salle de bain pas d effet de toilette (coton lime à ongles coton tige..)
Pas de portes aux étagères
Pas de coffre pour les valeurs
Pas de minibar
Aucun équipement minimum attendu pour un « palace »
Déjeuner : pas de renouvellement du stock de yaourt . Quand il n y en a plus. On prend ce qui reste ou rien .
Hotel tape à l œil par rapport à la belle façade mais rien d extraordinaire
On croit avoir la vue sur la rivière de la façon dont c est commercialisé mais en fait non . Parking trop petit . Souvent plein quand on arrivait donc obligé de se garer en extérieur.
Un seul ascenseur très et trop petit !

2026-10-21 • via Nuitee
J
Joshua • solo_traveller • us
10
2026-10-21 • via Nuitee
H
Hayley • couple • gb
9
Pros:

Spa facilities, breakfast and location

Cons:

Thin pillows, price

2026-10-19 • via Nuitee
G
Germán Andrés • couple • es
9
2026-10-19 • via Nuitee
S
Smith • couple • gb
10
Pros:

Staff and hotel were fab as always. We have stayed here many times.

Cons:

.

2026-10-18 • via Nuitee