Inverness Palace Hotel & Spa, WorldHotels Distinctive

Hotels
•
WorldHotels Distinctive
8.3 (2834 reviews)
8 Ness Walk , Inverness , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great river view
Helpful staff
Cons:
Poor breakfast service
Cleanliness concerns in dining area

Categories

Cleanliness
7.7
Some cleanliness issues noted, particularly in the dining area.
Service
8.7
Staff were described as helpful and hard-working, especially under pressure.
Location
8.7
Great location near the river and shopping.
Room Quality
9.2
Room was excellent with a beautiful view.
Amenities
8.7
Amenities were satisfactory, with good quality spa and pool.
Value for Money
8.2
Price reasonable for location and quality but had issues with breakfast.
Food and Beverage
6.7
Breakfast service and quality were poor.
Overall Experience
8.5
Overall a good experience with some notable concerns that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:10

Property Description

Luxurious Amenities and Services

Located opposite Inverness Castle, the Best Western Palace Hotel & Spa offers a premium experience on the banks of the River Ness. Guests can indulge in the indoor pool, sauna, hot tub, and spa treatments at the Palace Leisure Club & Spa.

Dining Options

With options ranging from informal lunches at The Brasserie to elegant evening dining at Eight on the River, guests can savor a variety of culinary delights. The River View Lounge also provides a relaxing spot for afternoon tea or enjoying Starbucks Coffee.

Convenient Location

Just a short walk from Inverness city center and close to riverside restaurants and bars, The Palace Hotel is ideally situated for exploring the area. Additionally, the proximity to the train station and a short drive to Loch Ness make it a perfect choice for travelers.

Book now for a luxurious stay at the Best Western Palace Hotel & Spa!

Important information:

Please inform the property of your room location preference of either the Victorian property or garden cottage.

Pets are welcome for an additional GBP 15 per dog per night.

The hotel Swimming Pool, Gym & Spa are now open to hotel guests.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 2834 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8.7
Room Quality: 9.2
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 6.7
Overall Experience: 8.5
J
James • extended_group • mt
6
2026-03-05 • via Nuitee
D
Debbie • couple • us
5
Great location. Beautiful view of the castle. But defintely need to work on pillows (paper thin) fixing fixtures (our ba
Pros:

Great location. Loved the fireplace in the entryway.

Cons:

The sink didn’t drain properly and I had to keep putting my fingers in the dirty water to get it to drain. The pillows were so paper thin we couldn’t sleep. The noise from all the rooms around us was loud and went on until 3:30am (Saturday night) and the smell of chlorine as soon as you open the doors to the walkway to the rooms was sooo overpowering. Parking was an issue. We had to park up the street in a church parking lot. Hostess at breakfast had a bit of an air of annoyance about her when she checked us in.

2026-03-05 • via Nuitee
D
Darren • couple • gb
10
2026-03-05 • via Nuitee
J
John • couple • gb
10
Perfect
Pros:

Very clean and so close to everything and very quiet at night when sleeping.

2026-03-05 • via Nuitee
N
Nicky • family_with_children • gb
8
Wonderful hotel which i would recommend and intend to stay at again
Pros:

Staff were without exception helpful, friendly and courteous. There was a lovely calm and relaxed feel to the place. The cleanliness everywhere was excellent. Breakfast choice was lovely. The views over to the river and castle were wonderful. The spa/pool was a bonus

Cons:

The lack of a working lift and not being able to park in the car park which was usually full.

2026-03-05 • via Nuitee
S
Silvi • couple • fr
8
bon hôtel classique piscine et spa très bien
2026-03-04 • via Nuitee
A
Angus • couple • gb
8
Just grand
2026-03-04 • via Nuitee
S
Sylvia • couple • gb
9
Excellent location and very comfortable stay
Pros:

Wonderful.view of the castle from our room, which was a good size. Buffet breakfast was a good spread with both cooked and continental options. Nice pool and spa area.

Cons:

Our room wasn't in the main hotel building, which was generally fine but we were able to connect to the wifi, but only had internet access when inside the main building, not in our room.

2026-03-04 • via Nuitee
N
Norman • couple • gb
10
Pros:

Excellent accommodation and service

2026-03-03 • via Nuitee
T
teresa • couple • gb
10
2026-03-03 • via Nuitee
N
Nick • solo_traveller • gb
8
Good value for money and I would use again in the future
Pros:

Overall the Hotel was very nice and good value for money.

Only slight issue was the breakfast could have been a bit hotter and the car park was small and could have been an issue if you arrived late in the day for a space.

Cons:

Everything and the SPA facilities were very nice..

2026-03-02 • via Nuitee
A
Alison • solo_traveller • gb
9
2026-03-02 • via Nuitee
M
Moira • couple • gb
9
Pros:

Excellent location, spa facilities, and a very enjoyable afternoon tea.

Cons:

Nothing.

2026-03-01 • via Nuitee
J
Janet • couple • gb
7
2026-03-01 • via Nuitee
C
Claudia • couple • fr
10
2026-02-28 • via Nuitee
C
Christine • couple • gb
10
We'll be back.
Pros:

Large room, large bed, location, pool and leisure facilities.

Cons:

Tiny bathroom

2026-02-28 • via Nuitee
J
Jarmila • couple • sk
10
Pros:

Ranajky skvelé, tradičné anglické, krásna izba, výhľad, kusok od centra . Výborne sme sa vyspali, skvelá posteľ . Príjemná atmosféra, ubytovanie splnilo naše očakávania nadmieru. Určite by som doporučila našim priateľom.

2026-02-28 • via Nuitee
T
TROY • couple • us
10
Great location on River near restaurants , cafes , store and across from the Castle
Pros:

Location and beautiful lobby and bar-restaurant.

Cons:

Nothing, we were lucky enough to get a parking spot just beside the hotel for 3 days

2026-02-28 • via Nuitee
C
Christine • couple • gb
10
First class stay in an excellent hotel
Pros:

Great location. Welcoming friendly staff. Lovely room, great facilities, competitive bar and restaurant prices and being able to leave our bags as we were on an overnight train

Cons:

Can’t think of anything really

2026-02-27 • via Nuitee
C
Campbell • couple • gb
9
Break
Pros:

Great location.
Excellent food choice
Good facilities

2026-02-26 • via Nuitee