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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Street parking
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Shared lounge/TV area
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Board games/puzzles
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Kid-friendly buffet
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Lower bathroom sink
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Higher level toilet
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Swimming pool toys
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Wine/champagne
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Coffee Shop on site
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Fruits
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Pool cover
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Amenities and Services
Located opposite Inverness Castle, the Best Western Palace Hotel & Spa offers a premium experience on the banks of the River Ness. Guests can indulge in the indoor pool, sauna, hot tub, and spa treatments at the Palace Leisure Club & Spa.
Dining Options
With options ranging from informal lunches at The Brasserie to elegant evening dining at Eight on the River, guests can savor a variety of culinary delights. The River View Lounge also provides a relaxing spot for afternoon tea or enjoying Starbucks Coffee.
Convenient Location
Just a short walk from Inverness city center and close to riverside restaurants and bars, The Palace Hotel is ideally situated for exploring the area. Additionally, the proximity to the train station and a short drive to Loch Ness make it a perfect choice for travelers.
Book now for a luxurious stay at the Best Western Palace Hotel & Spa!
Please inform the property of your room location preference of either the victorian property or garden cottage.
Please note that pets will incur an additional charge of GBP 15 per night, per pet.
When booking for 6 bedrooms or more or stays of 5 nights, different policies and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Public parking is possible on site (reservation is not needed) and costs GBP 6 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for £30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Localização
Quarto pequeno, não tem frigobar e ar condicionado
Sijainti oli loistava
Näkymä aamupalalla suoraan Invernesin linnaa kohti
Höyrysauna pitkien vaelluspäivien jälkeen oli ihanan rentouttava
Ruoka alacarte listalta yllätti myös positiivisesti
Ikä alkaa näkyä hotellissa
Lattia narisee kävellessä
Vessan koko kookkaammalle ihmiselle aika napakka
Suihku oli ehkä reissuni vinkein
Kesti tovi tajuta miten sitä käytetään
Minua nämä eivät häirinneet, mutta huomio muille tulijoille
The location was great, the staff were lovely.
The room itself felt more like an average roadside motel than a hotel stay. Both the room and the wider facilities were noticeably dated, giving the whole property a tired, slightly claustrophobic atmosphere. The furnishings, carpets, and general décor all seemed well past their prime, and it was hard to ignore how worn everything felt.The bed and pillows were particularly uncomfortable, firm to the point of feeling hard, and clearly due for replacement. While the space was clean, the overall experience didn’t match the standard or comfort level I expected or paid for.
Very nice, great location, beautiful view of the river and castle.
Very well kept and newly decorated
Price of food on menu
Proximity to main areas of interest and good restaurants
Breakfast not served early enough for start of Etape bike event.
Location. On site parking and sparkling clean indoor pool.
Nothing
Charming full service hotel right on the River Ness. Great place to stay. Staff were friendly and helpful. Room and common areas were clean and well appointed. The breakfast room was lovely and the service and offerings were outstanding. One thing I would recommend is notifying staff when you book if you have mobility issues. We stayed on the top floor of a wing of the hotel that did not have an elevator. We had no problems but it might be a challenge for some. Otherwise I would definitely recommend this location if you are staying in Inverness.
The hotel staff are excellent and the rooms are typical for Scottish hotels. Do not expect air conditioning! Breakfast was robust and healthy. Receptionist Fiona was a delight. Located centrally and with a few minutes walk to Inverness Castle.
Handy, clean, pool/spa/sauna (rare) lovely, as was bar/restaurant area and the room.
The view is only good if you pay more to be on the frontage. Otherwise, get ready for bricks, bins, neighbouring properties and car park.
Location was fantastic. The view of the castles is wonderful.
Could’ve been a little bit more friendly.
Nice view from the room, lounge/ bar area had friendly staff
Breakfast was poor, toast arrives before you have a chance to get your food. Staff were poorly trained, ie coffee machine broke and instead of putting a note on the machine they kept letting people try the machine and then did not offer to get them a coffee. Food item signs out and when you asked they then say `oh no we don`t have that, sorry` and leave the sign out.
Spa staff need a complete overhaul, need training on customer service. More treatment availability for guests would be beneficial.
The view from the bar and location were great.
The rooms were extremely small , and for almost 400 pound it gave basic ammenities, only soap and shampoo, no body lotion, no shower cap no extea treats that you'd expect for 5 star.The lift was barely working, with a warning to avoid if possible, no offer of help with bags, very poor service.
Breakfast was horrid, like a cafeteria everyone squashed in, no room between tables , with barely editable food and super noisey. Eggs were like rubber, hash browns hard as wood, coffee undrinkable and dont ask about the bacon , I paid for a buffet and had half a slice if toast, a small yogurt pot and a glass of water.
Location
Location was great. There was a giant breakfast buffet’s. Yes several tables full of food selections.
The room was hot! And humid. But I think we were just over the pool. We didn’t know how to open the window. And do our first night was so uncomfortable and stuffy. Luckily another guest told us about opening the window.
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