Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean room
Excellent breakfast
Helpfulness of staff
Great location
Cons:
Rooms need better cleanliness
Pricing concerns related to value

Categories

Cleanliness
8.49
Mixed reviews; some improvements needed in room cleanliness.
Service
9.96
Consistently praised for kindness and helpfulness of staff.
Location
10
Excellent location, close to major attractions.
Room Quality
9.45
Spacious and comfortable rooms.
Amenities
9.48
Strong amenities, though some minor limitations with plugs.
Value for Money
8.44
Some guests felt pricing was not justified based on room quality.
Food and Beverage
9.49
Breakfast and dinner are described as excellent.
Overall Experience
9.87
Highly recommended, with a strong desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:16

Property Description

Luxurious Accommodation Near Main Attractions

The 5-star Holiday Inn Kraków City Center is a gem located just minutes away from the Main Market Square and the Kazimierz Jewish District. The hotel offers spacious rooms with modern amenities like tea/coffee facilities and free internet access.

Dining Options and Wellness Facilities

Guests can indulge in a delicious buffet breakfast at the hotel's two restaurants, The City and Impresja. For those seeking a workout, the complimentary gym is available. Additionally, the Holiday Inn provides Kosher meal options for a diverse dining experience.

Convenience and Exceptional Service

With air-conditioned rooms, satellite TV, and a minibar, comfort is guaranteed. The 24-hour front desk staff is always ready to assist with any requests, from room service to arranging city tours. Plus, the proximity to Kraków Główny Railway Station adds to the convenience of staying at this upscale hotel.

Ready to experience luxury and convenience in Kraków? Book your stay at Holiday Inn Kraków City Center now!

Important information:

Breakfast is free of charge for children aged 0–11 years when accompanied by at least one adult.

Lunch and dinner are also free when chosen from the Kids’ menu and the child is accompanied by at least one adult who is eating at least one starter or main/large plate from the menu.

This offer only applies to the hotel in which the child’s family is staying and is limited to 4 children per dining family.

Parking is available for PLN 120 per day per car, and PLN 160 per day per van or bus.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 120 per day.

Location

Guest Reviews

9.4
Based on 2152 reviews
Cleanliness: 8.49
Service: 9.96
Location: 10
Room Quality: 9.45
Amenities: 9.48
Value for Money: 8.44
Food and Beverage: 9.49
Overall Experience: 9.87
6
65stuarto Couples
10
Gem of a restaurant
Pros:

Hotel absolutely amazing ideally located in the old town of Krakow, if you enjoy walking roughly 20-25 minutes there's the Jewish quarter and oskar schindler factory/museum across the river Vistula via any bridge definitely recommend.

2026-06-19 via Tripadvisor
S
stewW4 Business London, England
8
Great location
Pros:

The location is very good. Comfortable and quiet room if a little dated. Very helpful reception who allowed an early check in. Would stay again.

2026-06-18 via Tripadvisor
L
LEA solo_traveller il
10
2026-06-18 via Nuitee
R
Roman solo_traveller ua
10
2026-06-17 via Nuitee
L
L7532MRjanp Couples
10
A Great Stay at the Holiday Inn Krakow City Centre
Pros:

The hotel was in a great location, just a few minutes' walk to the main square, and around 15 mins or so from the Jewish Quarter. The staff were extremely pleasant and helpful. The room was perfect: it was quiet, comfy and very clean; housekeeping came each day. We ate one evening in the bar/lounge, and both the food and service were excellent, and it was reasonably priced, too. Breakfast was excellent with a very good selection of hot and cold food. I couldn't fault anything about the hotel and would definitely stay there again should we visit Krakow.

2026-06-16 via Tripadvisor
P
Pedro solo_traveller pt
7
2026-06-16 via Nuitee
C
conorh358 Business Dublin, County Dublin
10
Highly reccomend
Pros:

Really nice stay in a good location. My room was a good size and the cleaners were very good. The breakfast options were extensive, would definitely stay again.

2026-06-15 via Tripadvisor
A
Annþór couple is
7
Unpleasant room odor and missed housekeeping.
Pros:

The hotel was clean, well-maintained, and in a good location. The room was comfortable, and the staff were friendly and professional. We also appreciated the apology and fruit basket after the housekeeping misunderstanding.

However, there was an unpleasant smell in the room throughout our stay, which negatively affected the overall experience. In addition, our room was not cleaned on one day because a "Do Not Disturb" sign had apparently been left outside our door even though we had not placed it there. While the issue was addressed professionally, these factors unfortunately detracted from an otherwise enjoyable stay.

Cons:

The main issue was an unpleasant smell in the room, which was present throughout our stay and significantly affected our overall experience.

We also had a housekeeping issue when our room was not cleaned for one day because a "Do Not Disturb" sign had apparently been placed outside our door, even though we had not put it there. While the hotel apologized and provided a fruit basket the following day, the situation was still disappointing.

These issues unfortunately detracted from what would otherwise have been a very pleasant stay.

2026-06-15 via Nuitee
A
ANDREEA couple ro
10
2026-06-14 via Nuitee
A
AMAL extended_group sa
9
2026-06-14 via Nuitee
محمد solo_traveller ae
8
2026-06-14 via Nuitee
C
Chandos couple de
8
Was fine no Problems
Pros:

Was central

Cons:

The room we got the carpet was quite worn needs to be replaced not the standard expected

2026-06-14 via Nuitee
S
Szyszyński solo_traveller pl
8
2026-06-12 via Nuitee
D
Diego couple ec
9
Pros:

Todo

Cons:

Nada

2026-06-11 via Nuitee
Y
Yakovenko family_with_children pl
10
2026-06-11 via Nuitee
K
Katarzyna family_with_children pl
9
2026-06-10 via Nuitee
B
Bella solo_traveller il
10
Pros:

צוות היה ממש טוב , נקי ,חדר מרווח ,מיטות נוחות וכריות גדולות ,ארוחת בוקר מושקעת ,מיקום מעולה

Cons:

הייתי ממליצה שיחליפו שטיחים בפרוזדורים ישן עם כתמים

2026-06-09 via Nuitee
G
gianfranco extended_group it
9
Pros:

L’hotel è nuovo e la posizione e’ l’ideale per visitare la città’: si trova a 5 minuti a piedi dal centro e è 15 minuti dal quartiere di Kasimierz.

2026-06-08 via Nuitee
A
Andrzej family_with_children pl
8
2026-06-08 via Nuitee
A
Aleksandra extended_group pl
8
Udany pobyt. Hotel spełnił nasze oczekiwania
2026-06-08 via Nuitee