Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean room
Excellent breakfast
Helpfulness of staff
Great location
Cons:
Rooms need better cleanliness
Pricing concerns related to value

Categories

Cleanliness
8.49
Mixed reviews; some improvements needed in room cleanliness.
Service
9.96
Consistently praised for kindness and helpfulness of staff.
Location
10
Excellent location, close to major attractions.
Room Quality
9.45
Spacious and comfortable rooms.
Amenities
9.48
Strong amenities, though some minor limitations with plugs.
Value for Money
8.44
Some guests felt pricing was not justified based on room quality.
Food and Beverage
9.49
Breakfast and dinner are described as excellent.
Overall Experience
9.87
Highly recommended, with a strong desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:16

Property Description

Luxurious Accommodation Near Main Attractions

The 5-star Holiday Inn Kraków City Center is a gem located just minutes away from the Main Market Square and the Kazimierz Jewish District. The hotel offers spacious rooms with modern amenities like tea/coffee facilities and free internet access.

Dining Options and Wellness Facilities

Guests can indulge in a delicious buffet breakfast at the hotel's two restaurants, The City and Impresja. For those seeking a workout, the complimentary gym is available. Additionally, the Holiday Inn provides Kosher meal options for a diverse dining experience.

Convenience and Exceptional Service

With air-conditioned rooms, satellite TV, and a minibar, comfort is guaranteed. The 24-hour front desk staff is always ready to assist with any requests, from room service to arranging city tours. Plus, the proximity to Kraków Główny Railway Station adds to the convenience of staying at this upscale hotel.

Ready to experience luxury and convenience in Kraków? Book your stay at Holiday Inn Kraków City Center now!

Important information:

Breakfast is free of charge for children aged 0–11 years when accompanied by at least one adult.

Lunch and dinner are also free when chosen from the Kids’ menu and the child is accompanied by at least one adult who is eating at least one starter or main/large plate from the menu.

This offer only applies to the hotel in which the child’s family is staying and is limited to 4 children per dining family.

Parking is available for PLN 120 per day per car, and PLN 160 per day per van or bus.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 120 per day.

Location

Guest Reviews

9.4
Based on 2089 reviews
Cleanliness: 8.49
Service: 9.96
Location: 10
Room Quality: 9.45
Amenities: 9.48
Value for Money: 8.44
Food and Beverage: 9.49
Overall Experience: 9.87
N
Naama • couple • il
9
מלון טוב, ממוקם טוב, קצת טיפוח והוא יהיה מצויין
Pros:

מיקום מרכזי נוח, ארוחות בוקר טובה, חדר מרווח

Cons:

השטיחים מזעזעים, לא ניקו ולא החליפו שנים

2026-05-08 • via Nuitee
E
emmanouil • couple • gr
7
everything was fine until we wanted an extra stay and they would charge us 35% extra and I booked another hotel. let it
Pros:

The place

Cons:

Reception

2026-05-08 • via Nuitee
I
Irena • couple • me
8
2026-05-07 • via Nuitee
צילומי ילדים • solo_traveller • il
10
Pros:

הכל, השרות הניקיון הסבלנות

2026-05-07 • via Nuitee
S
Stella • extended_group • ua
10
2026-05-07 • via Nuitee
D
Dominik • family_with_children • cz
9
Excellent experience, matresses bit too hard.
Pros:

Fantastic location in walking distance to the townsquare and all main attractions. Nice friendly staff, allowed us to store our luggage before check-in and after check-out. Nice clean spacious room, big bathroom.

Cons:

Matresses may be too hard for some people

2026-05-07 • via Nuitee
M
Mark • couple • gb
9
Nice hotel for our visit to watch Palace in a great location
Pros:

Good choice of breakfast options. Comfortable rooms, very quiet and in a great location.

Cons:

Nothing to add

2026-05-06 • via Nuitee
D
Doron • extended_group • il
10
2026-05-06 • via Nuitee
P
Peter • solo_traveller • gb
9
Pros:

Excellent location. Fully serviced. Great breakfast. Staff really helpful.

Cons:

Nothing.

2026-05-06 • via Nuitee
G
Ghislain • couple • cd
9
Séjour agréable
Pros:

Bon accueil

Cons:

Pas d’eau à boire dans la chambre pourtant une mini suite

2026-05-06 • via Nuitee
A
Alberto • solo_traveller • it
7
Pros:

Posizione,staff

Cons:

Pulizia,moquette

2026-05-06 • via Nuitee
S
Simon • couple • gb
8
Very good hotel - would recommend
Pros:

Really good location, lovely staff, nice breakfasts.

Cons:

WiFi didn’t reach into my room brilliantly.

2026-05-06 • via Nuitee
A
Alessandro • solo_traveller • it
10
2026-05-05 • via Nuitee
C
claudio • solo_traveller • it
10
2026-05-04 • via Nuitee
D
DOGAN • family_with_children • tr
9
2026-05-04 • via Nuitee
D
David • extended_group • gb
8
Very good hotel
Pros:

Loveley hotel staff and rooms great but breakfast was a little bit lacking quality and good selection of food

2026-05-03 • via Nuitee
T
Thomas • couple • no
6
2026-05-02 • via Nuitee
S
Susan • couple • gb
9
We had an excellent stay, great location and a very nice clean well equipped room for a city break.
Pros:

Very clean, excellent staff who were very helpful.

Cons:

Nothing.

2026-05-01 • via Nuitee
F
Faizan • solo_traveller • pk
7
Not like krakow or Warsaw holiday inn
Pros:

Location

Cons:

Should have option of booking with break fast and dinner.
Gym was very bad.

2026-05-01 • via Nuitee
K
Kurt • couple • no
9
2026-05-01 • via Nuitee