Extended Stay America Suites - Orange County - Katella Ave

Hotels
•
Extended Stay America Suites
6 (711 reviews)
1635 West Katella Avenue , Orange , US
+1 714-639-8608

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location (close to destinations, Angel Stadium)
Friendly and helpful on-site staff/front desk
Quiet / peaceful for some stays
Easy parking; some rooms with kitchen/patio liked
Cons:
Repeated reports of filthy rooms, stained carpets, mold and pet hair
Run-down, dated rooms and uncomfortable beds
Missing or inadequate amenities (no coffee maker, no toiletries, lack of pillows)
Perceived poor value for price; some long check-in waits and phone/corporate service issues

Categories

Cleanliness
2.5
Consistently reported as filthy: guests mention dirty carpets, stains, dog hair, mold above shower, rusted fixtures and overall gross/unsanitary conditions.
Service
9
Mixed but generally positive on-site interactions: multiple guests praised friendly, helpful front desk staff who resolved late-checkin issues; some complaints about slow check-in and impersonal phone/corporate support are noted.
Location
9
Frequently cited as a strong point: convenient location near destinations (including Angel Stadium), easy parking and quiet surroundings for many guests.
Room Quality
4.5
Many reports of run-down, dated rooms and poor room fixtures: hard beds, uncomfortable bedding, stained furniture, damp linens, zero hot water and plumbing/rust issues.
Amenities
4.5
Multiple missing or inadequate amenities reported: advertised coffee maker absent, lack of toiletries (soap/shampoo), insufficient pillows, cookware/dishware not provided; a few guests liked kitchen/patio offerings.
Value for Money
4.5
Several guests felt the condition did not justify the price (one explicitly noted not worth $200/night); sentiment leans negative given cleanliness and room condition issues.
Food and Beverage
6
Standard quality for this hotel tier
Overall Experience
8
Mixed overall: while cleanliness and room condition complaints are severe for many guests, the helpful staff, convenient location and some positive stays lead to a broadly acceptable experience for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Amenities
Rooms at Extended Stay America Orange County feature a kitchenette, seating area, flat-screen cable TV, and free Wi-Fi. Guests can enjoy free grab-and-go breakfast and access to an on-site launderette for convenience.

Housekeeping Services
The hotel offers weekly complimentary housekeeping services and the option for daily services for a fee. Guests can also easily exchange towels and linens at the front desk.

Nearby Attractions
Located within a short drive of Disney’s California Adventure, Disneyland, Knott’s Berry Farm, and John Wayne Airport, our hotel is the perfect choice for travelers seeking comfort and convenience.

Book your stay at Extended Stay America Orange County now to enjoy these fantastic amenities and attractions!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6
Based on 711 reviews
Cleanliness: 2.5
Service: 9
Location: 9
Room Quality: 4.5
Amenities: 4.5
Value for Money: 4.5
Food and Beverage: 6
Overall Experience: 8
J
Jan • couple • de
7
2026-11-03 • via Nuitee
M
Monique • family_with_children • us
10
Pros:

The staff is very accommodating and just wonderful with a smile on their face ready to assist you I'm going through a very hard time and I thank you for helping me feel a little more at ease.

2026-11-02 • via Nuitee
D
Darrin • solo_traveller • us
8
2026-11-02 • via Nuitee
C
Chris • couple • us
10
2026-10-29 • via Nuitee
K
Karen • couple • us
1
Filthy uncomfortable, falling apart disgusting would never recommend this hotel to anyone.
Pros:

Absolutely nothing, the hotel was filthy. Everything was apart. I will never stay there again. We stayed in a room with a king size bed. There were only two standard size pillows on the bed. The beds were hard as a rock. It was a horrible hotel.

Cons:

I disliked everything about the hotel if it wasn’t so late, I would never have stayed there, but I had no choice.

2026-10-25 • via Nuitee
C
Carlo • couple • us
8
2026-10-24 • via Nuitee
J
Joel • couple • us
6
I have no more option
Pros:

It's just grab and go other hotels has a special room and we can enjoy it

Cons:

When I chose the room it said coffee maker in you room and there was no coffee maker. Un piece of soap for a couple and no shampoo at all. Carpet looks duty. And the worst thing was I stayed two days and I have to pay for the service room? Really?

2026-10-23 • via Nuitee
A
Alex • couple • us
5
5.0/10 would not come back do to conditions not being worth $200 a night. Left feeling gross.
Pros:

Location and it was quiet.

Cons:

This room was so run down. Dated, furniture was gross. Fridge was gross. Dog hair on one of the beds. Desk chair had stains. Zero hot water. Plumbing fixtures were rusted and disgusting. Paint and ceiling looked awful and moldy above the shower. Not coming back.

2026-10-21 • via Nuitee
S
Sherry • couple • us
8
Cons:

Very dirty ryyyycg

2026-10-12 • via Nuitee
N
Nicole • couple • us
8
Peaceful, relaxing and comfortable.
Pros:

I love the kitchen and patio .

Cons:

There was nothing I didn’t like.

2026-10-11 • via Nuitee
M
Michael • couple • us
10
It was nice.
Pros:

It’s conveniently located for me

Cons:

Nothing really.

2026-10-10 • via Nuitee
L
Leticia • couple • us
10
I will be back, love it there.
Pros:

Everything, and everyone so friendly & sweet .

2026-10-10 • via Nuitee
H
Herrera • extended_group • us
5
2026-10-08 • via Nuitee
A
Adriana • couple • us
1
Bed was very uncomfortable, run was dirty, no supplies long wait to be checked in
Pros:

Nothing

Cons:

The room was dirty, there was no shampoo conditioner nor lotion. I asked for two extra pillows they had none. Short staffed took an hour to check in.

2026-09-14 • via Nuitee
J
John • solo_traveller • us
3
Cons:

Dirty and gross

2026-09-12 • via Nuitee
B
Bruce • couple • us
10
I will stay here again,
Pros:

The young man at the front desk when I arrived so late was very kind, at a time when I needed it badly (rough day)

Cons:

My inability to talk by phone to someone before arrival ( i reached either a phone service or corporate customer service ). That person i spoke on phone with was insisting that because my train delay caused me to be very late for checkin, I was going to be charged and considered a no show by policy. Thankfully, the on site staff was understanding and made my stay pleasant.

2026-09-10 • via Nuitee
L
Lisette • solo_traveller • us
10
2026-09-08 • via Nuitee
S
Samwel • solo_traveller • us
6
Fair
Pros:

Staff

Cons:

Rooms require cleaning...thorough cleaning.. The carpet is so dirty and needs to be removed.

2026-09-06 • via Nuitee
M
Michael • family_with_children • us
7
2026-09-05 • via Nuitee
G
Gary • family_with_children • us
1
Will never stay there again. Not worth it
Pros:

Location to Angel stadium

Cons:

Gross looking, smelled bad and uncomfortable

2026-09-03 • via Nuitee