Extended Stay America Suites - Orange County - Katella Ave

Hotels
Extended Stay America Suites
6.2 (840 reviews)
1635 West Katella Avenue , Orange , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness
Room Quality
Poor Amenities
Unhygienic conditions

Categories

Cleanliness
3.91
Cleanliness was a significant issue; numerous complaints about dirty carpets, rooms, and bathrooms.
Service
9.38
The front desk staff were noted to be very nice and helpful.
Location
9.42
Location was generally appreciated, being close to attractions like the Honda Center.
Room Quality
4.87
Many stated that rooms were outdated, with issues described such as bad smells and stains.
Amenities
5.9
Amenities were lacking; complaints about the absence of kitchen utensils and coffee supplies.
Value for Money
4.86
Overall value was questioned due to the unhygienic conditions and poor maintenance.
Food and Beverage
4.41
Food options were criticized, especially cleanliness issues related to breakfast items.
Overall Experience
6.88
The overall experience was mixed, with dissatisfaction primarily regarding cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:12

Property Description

Convenient Amenities
Rooms at Extended Stay America Orange County feature a kitchenette, seating area, flat-screen cable TV, and free Wi-Fi. Guests can enjoy free grab-and-go breakfast and access to an on-site launderette for convenience.

Housekeeping Services
The hotel offers weekly complimentary housekeeping services and the option for daily services for a fee. Guests can also easily exchange towels and linens at the front desk.

Nearby Attractions
Located within a short drive of Disney’s California Adventure, Disneyland, Knott’s Berry Farm, and John Wayne Airport, our hotel is the perfect choice for travelers seeking comfort and convenience.

Book your stay at Extended Stay America Orange County now to enjoy these fantastic amenities and attractions!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.2
Based on 840 reviews
Cleanliness: 3.91
Service: 9.38
Location: 9.42
Room Quality: 4.87
Amenities: 5.9
Value for Money: 4.86
Food and Beverage: 4.41
Overall Experience: 6.88
A
Adriana couple us
1
Bed was very uncomfortable, run was dirty, no supplies long wait to be checked in
Pros:

Nothing

Cons:

The room was dirty, there was no shampoo conditioner nor lotion. I asked for two extra pillows they had none. Short staffed took an hour to check in.

2026-09-14 via Nuitee
J
John solo_traveller us
3
Cons:

Dirty and gross

2026-09-12 via Nuitee
B
Bruce couple us
10
I will stay here again,
Pros:

The young man at the front desk when I arrived so late was very kind, at a time when I needed it badly (rough day)

Cons:

My inability to talk by phone to someone before arrival ( i reached either a phone service or corporate customer service ). That person i spoke on phone with was insisting that because my train delay caused me to be very late for checkin, I was going to be charged and considered a no show by policy. Thankfully, the on site staff was understanding and made my stay pleasant.

2026-09-10 via Nuitee
L
Lisette solo_traveller us
10
2026-09-08 via Nuitee
S
Samwel solo_traveller us
6
Fair
Pros:

Staff

Cons:

Rooms require cleaning...thorough cleaning.. The carpet is so dirty and needs to be removed.

2026-09-06 via Nuitee
M
Michael family_with_children us
7
2026-09-05 via Nuitee
G
Gary family_with_children us
1
Will never stay there again. Not worth it
Pros:

Location to Angel stadium

Cons:

Gross looking, smelled bad and uncomfortable

2026-09-03 via Nuitee
P
Patricia couple us
6
It was not a bad stay and actually I will go again because I know what to expect.
Pros:

easy access

Cons:

I had to request my dishes and cookware, also had to go to the store to purchase my dish soap and paper towels

2026-09-01 via Nuitee
A
Azra couple us
5
I was happy to find a place so close to my destination, but if certain upgrades don't happen at this location I will
Pros:

It was very close to the location I needed to be at. Parking was easy. Everyone who worked there was very nice.

Cons:

The room didn't appear to be very clean. Definitely needed updating. Old stains. The room felt moist so the linens seems kind of damp. Screaming children in the adjacent room till past midnight.

2026-08-31 via Nuitee
S
shakailah solo_traveller us
7
2026-08-29 via Nuitee
M
Maria solo_traveller us
8
2026-08-29 via Nuitee
S
Sandee couple us
5
2026-08-26 via Nuitee
R
Ronald solo_traveller us
1
Pros:

Nothing.

Cons:

It was so filthy I felt like I needed to shower just looking over the room. It was so bad I took pictures, went to front desk and canceled my stay. I to find another hotel at 10pm and they were all booked up near this hotel. I found one 25 minutes away and checked in at 11:30 pm. Still waiting for refund.

2026-08-25 via Nuitee
I
Ivan couple us
3
Was very disappointed with my stay here
Pros:

I like that there good places to eat near here and there’s security on the premises

Cons:

You can tell that this places needs a remodel asap. The carpets were so dirty, the elevators are dirty and have a bunch of graffiti. Once I saw all that I was very disappointed with my stay there but I made the best of it. In my room everything looked clean until you walk out the restroom and you see blood on the door! Also the room paint was coming down.

2026-08-24 via Nuitee
M
Michael couple us
2
2026-08-13 via Nuitee
R
Ronnie couple us
10
2026-08-10 via Nuitee
S
Sean solo_traveller ph
7
Pros:

The staff were very friendly and helpful. Breakfast was ok, sufficient for our needs, the coffee was excellent. We really appreciated being able to cook in the room. The air conditioner worked great, important as there was a heat wave during our stay in the summer.

Cons:

The common areas could have been cleaner.

2026-08-06 via Nuitee
K
Koralee couple us
6
The location was what was most important to us so it worked out.
Pros:

The location was close to Angel Stadium.

Cons:

The bed was worn and uncomfortable.

2026-08-06 via Nuitee
D
Diana couple us
6
Overall I would say decent not the best but okay
Pros:

decent space for two adults and especially two small dogs I brought

Cons:

well we practically stayed up very late, I ended up going to the restroom and there was a cockroach in the bathtub drainage just crawling around. The photo I submitted it’s very hard to see but when u zoom in the roach is there inside the drainage

2026-08-06 via Nuitee
K
Koralee couple us
8
This property was fine for what we needed. It was close to Angel Stadium.
Pros:

Location

Cons:

The bed was very worn and uncomfortable.

2026-08-06 via Nuitee