Solymar Hotel - All Inclusive

LA HABITACION CON UNA BUENA VISTA MUY LINDA LIMPIA Y LOS DE LA RECEPCION MUY ATENTOS

The building is very old. Front desk is not friendly. Room didn’t have hot water for 5 days. After 5 days they realized there is no hot water in the building and had to move us to different side of building.
Food was ok although not much of variety . The waitress Jazmin was very kind and polite.
Beach chairs aren’t available till 10am although people want to swim and enjoy beautiful weather. Even if there is no big waves and safe to swim the staff doesn’t let you into the sea till swim guard arrives at 10am!!! Terrible!!! I was traveling with kids and the best time is from 8am till 11 am to make sure it’s not too hot. Not all the beverages are available although we had all-inclusive package; but they had the be stages for purchase!!!
I travel to Cancun annually and never had such a disappointment.

That was the worse experience we have ever had.

Solymar is a good option for those who are looking for something on a tight budget. The general cleanliness of the hotel is excellent, the rooms are comfortable and spacious. Food is good, don’t expect a 5 star restaurant, but it’s cozy and warm. The common areas like the pool, bars and restaurant are clean and well maintained. The best of this hotel for sure is the staff, always trying to make you feel special. We’ve noticed some things that were not as nice on the maintenance side of the hotel, parts of the ceiling falling from high heights and some of the bar top was missing. Other than that, we had a great time at Solymar. Will most likely come back in the future.

Would not recommend. Reserved 2 rooms for the adults and kids. The two rooms were far apart. Both were dirty and one had no air conditioning. No towels and not enough bedding for everyone. Amenities closed before the advertised times. Access to the beach was closed off with a locked gates starting around 10pm. Would not recommend!

Roaches, bad food, worse drinks, no clen sheets, no clean towels, no internet , no ATM, pretty bad and didn't get better.

Drinking water is not always available.

La recepcionista y meseros con pésima actitud de servicio, no hicieron la limpieza de la habitación ningún día se reportó y no nos informaron q se tenía que dejar la llave

Property would have character if it was maintained. The service was not great for the amount you pay for. I would not recommend this to anyone if you are looking for an all inclusive stay.

Nice staff, quick check in and check out, beautiful beach.

Nice beach. Not crowded. The hotel itself is older and need renovation. Stuff are friendly.

Clean

One of the worst hotels I have ever stayed at for the reason:

1. Over priced rooms with old, dirty, broken furniture - food crumbs from past renters
2. Customer service front desk were rude and not helpful
3. Charged me $15 for lost hotel door key which was a cheap white plastic cars with no hotel logo on it. Just a handwritten door number
4. Slow service at the bar - served me warm coconut water
5. Broken tiles throughout the compound- serious safety hazard
6. No coffee pot or basic toiletries

Un lugar agradable, es la segunda vez que me quedo en este lugar (en 6 años) y el personal es muy amable, desde la recepción, hasta los bartenders, felicitaciones y sigan así con el buen servicio.

Considero que falta más mantenimiento en el área de habitaciones y pasillos, sin embargo, lo que ofrecen en línea es la realidad. A pesar de los años de construcción, las instalaciones son aceptables.

Se preocupan por la limpieza de las habitaciones y buen servicio, buena comida y limpieza. Pude observar que siempre estaba el supervisor tratando de mejorar y prestar un buen servicio y orden. Felicitaciones y gracias por hacer unas buenas vacaciones en familia.

No water available for free, fee for room card that was no explained at check in, cannot leave buffet with food, no drinks available after 11pm. Most staff don’t know English. Otherwise property clean and rooms are great size

Some more food options in the buffet would be nice, also the little guy who makes the hot dogs and hamburgers could be a bit more polite to anyone who doesn’t speak Spanish.

This hotel was quite a surprise, it was clean, comfortable, great AC, hot water, great location, on the beach, varied menu. Snacks drinks. You eat and drink from 7am to 11pm great choice for the price

please do not stay here! horrible, old, dirty towels, not worth it!

En general nos agrado y la pasamos bien, el buffet muy recomendable, variedad y buen sabor.
Lo único malo es que nos toco la de malas que el desagüe de la regadera estuvo tapado y al bañarnos se encharcaba el agua, y por otro lado ni un solo dia se cambiaron las sabanas o se tallo el baño.

This place is a Dump. Do not go there. I reserved 2 rooms. There was no internet in the rooms, tv in one of the rooms was damaged and no connection, on the 2nd room tv. There was no hot water in one of the rooms, rotten shwer heads in both rooms. I have videos and pictures to prove it. There was blood stains on both rooms bedding. Visible bed bugs.
(I have prove of it)The mattress was harder than the floor. Everything in that place was eather damaged, rotten or rusted. We end up checking out right away. Called expedia right on there while checking out and front desk staff did not care on giving a refund or giving any alternative. I have contacted Expedia to resolve this matter and the hotel management is evading the phone calls and not responding emails. I have called the Front desk, they are instructed to say there is no management on duty or management office on the property. So no refund 3 weeks after. This place should not be allow to operate at all. This hotel is a Scam. They have kept $1138.22 usd just like that. There is no other way to say it. SCAMMERS!!!