Westgate Lakes Resort & Spa Universal Studios Area

This west gate resort has potential. The biggest downfall was the lack of wifi in the room. Complained a few times and I still had to call a 1800 number with no resolution. The waterpark is small, a wave pool, two big water slides, a lazy river with not enough tubes and a section for the littles ones. It’s expensive and not worth the price. The game room was nice. The market place has a little of everything. The studio room was nice and spacious. It comes with a kitchenette, coffee maker, microwaves and supplies such as utensils, cups, plates, dish soap, paper towels etc. The hotel promotes being a loyalty member and having discounts on food and drinks but it never worked. Drinks at the pool averages $14. The location is great. 15-20 mins away from Disney. 10 mins away from Universals, Walmart is 5 mins away

Don’t Ever come here the worst ever nightmare especially if you do or attempt to do a Timeshare here run as fast as you can don’t buy

I had a terrible experience with Westgate Resorts and feel completely misled by their timeshare presentation and sales process. What was presented during the sales pitch was not what we ended up signing. The representatives made promises about flexibility, benefits, and costs that simply did not match the reality once the paperwork was finalized.

During the presentation I was very clear with them that I am a single mother of three and that I do not have extra money to spend. I explained that my finances are tight and that I needed to be careful about anything I agreed to. Instead of respecting that, the sales team continued pushing and reassuring me that the timeshare would be affordable and a great decision for my family.

The presentation was extremely high-pressure, and we were rushed through signing documents without being given the time to properly review or fully understand what we were agreeing to. After everything was finalized, it became clear that important details and costs were not properly disclosed. The reality of what I signed is completely different from what was verbally promised to me.

Now I’m left dealing with financial obligations that I would have never agreed to if everything had been explained honestly from the beginning. As a single parent trying to take care of my kids, this situation has caused a lot of unnecessary stress and frustration.

I strongly encourage anyone considering a timeshare with Westgate Resorts to be extremely cautious. Do not rely on what the sales representatives tell you verbally, and make sure you read every single document before signing anything. My experience left me feeling deceived and taken advantage of.

For the most part the stay was great. Room was nice overlooking a lake. At 9pm you could see Disney's fireworks. They have putt putt, fishing, and many more amenities. A lot of heated pools. We booked here because they have a water park. Only negative was when I booked it said nothing about the water park being closed.

We are owners here. We paid a lot of money to buy a 4-bedroom accommodation for 1 week every year, consisting of both grand bedroom units and traditional bedroom units. We do not need more than 1 bedroom, but ownership allows us to break this up into a 1-bedroom unit for 4 weeks, and the weeks do not have to be consecutive. When we first bought, we were allowed to deposit weeks from one calendar year into the next year, and we had been doing so. Although we can still do this, the rules have changed and there is a fee to use a week from one year in a different year. This per week fee is in addition to the maintenance fee and taxes that we have to pay every year. To avoid the extra fee in the future (assuming that the fee structure does not change again), we booked 5 weeks for this year of 2026, consisting of 4 weeks from 2025 and 1 week from 2026, and we will use our other 3 weeks of 2026 later this year. Making our stay worse, even though our ownership is in Building 60 which runs parallel to the lake, at check-in we were told that we could have only 1 week in that building because renovations would be starting. However, we observed MANY vehicles parked by Building 60 ALL 5 weeks while we were there. On a positive note, after staying in the "grand bedroom" unit the first 3 weeks, we were allowed to stay in it the remaining 2 weeks instead of moving into the smaller "traditional bedroom" unit. Regarding our stay, the grounds and landscaping are still well maintained and the equpment in the fitness center is still very good, except the bike I use for a cardio workout still does not register my heartrate. Basic maintenance indoors has not improved: a loose faucet handle, burned out light bulbs, the stacked dryer does a very poor job of drying (taking hours), a drape and rod not opening or closing smoothly. Staff was prompt about providing fresh bedding, towels and supplies as needed. Unlike the TV in the bedroom, the TV in the living area has an altered audio quality that is annoying, possibly due to being tightly encased in a wooden cabinet. There still is no accommdation for environmentally-conscious guests to participate in recycling. Fruit smoothies were available for purchase at the fitness center, but this was disappointingly recently moved to Sid's Bistro which closes mid-afternoon and the offerings were changed from fruit smoothies to only vanilla, chocolate, and strawberry smoothies. Although indoor smoking is not allowed anywhere, smokers should be placed in separate buildings so we non-smokers can enjoy our balcony/terrace without breathing smoke from tobacco or pot.

Their service is beyond horrible in so many ways. 1) After booking I kept getting daily messages and emails asking to confirm our reservation AFTER I already confirmed it. I emailed them about it and never received any response. 2) When we arrived there was a HUGE line at check-in, the kind I have never seen anywhere and I travel a lot (25-30 people ahead of us). 3) I placed the “Do not disturb” sign on the door, yet the first morning a cleaning lady walked into the room without even bothering to knock and scared us. Three days later another cleaning lady kept knocking repeatedly on the door despite the sign and only stopped after I called the front desk to complain. 4) Our last night there we got back at 1am very tired and discovered that our keys were not working. They promised to send a security person to unlock the door, which took over 30 mins and repeated calls to the front desk. If you want a peaceful vacation avoid this resort at all costs!!!

My family and I went to this hotel last week. We stayed at the lakes. At first arrival we were pretty happy. It’s close to Disney and universal. About 15 mins away from both. There are also shuttles going to universal NOT Disney. The shuttles also take 3 other hotels, so a 15 minute trip to and from universal turned into a 45 min trip each way. Definitely uber my advice to you if u don’t wanna sit on a bus for 45 mins…. Every thing in the hotel is extra theater money … water park extra … the mini golf extra …. the bowling extra… the paddle boats extra…. everything is NOT INCLUDED.
The women at the front desk asked us to do a timeshare presentation and we would get 125 towards the amenities we had time to kill so thought why not Lear about timeshares we absolutely knew nothing… They were so AGGRESSIVE! It was insane and made me and my family VERY UNCOMFORTABLE!!! At the end we thanked them for their presentation and went to leave, she told me we have 15 minutes to decide to buy the timeshare and when we declined we were called selfish for doing the presentation if we weren’t buying something and told we wasted everyone’s time. I apologized and went to leave and we were told we had to be signed out to receive the gift card for the amenities. She told me she REFUSED TO SIGN ME OUT OF WE DONT BUY A TIMESHARE!!!! I would never take 15 minutes to pay 35,000 for an every other year timeshare. The sales women also was insistent I liked flying…. Apparently I just need some Xanax….. NOT PROFESSIONAL!!!
There are not shuttles to places in the resort so you have to walk everywhere. My littles weren’t happy about this. Specially after a pool day and they had to walk back to the room in there bathing suits.
I tried to call for shuttles to the front desk I was told they would send the shuttles and they never came.
Unfortunately not many places to eat in the resort. The food at the one sit down restaurant was decent priced we went there for dinner a few times.
The pizza place wasn’t to good hard pizza that tasted like it was sitting for days.
All in all I’m not to sure how this hotel has 4 stars…
The hot water wasn’t working as well… mostly cold showers… the drain in the bathroom didn’t drain so we had to wash hands and brush teeth in the kitchenette…
The room has a nice tub in the room if u take a bath at night and don’t let the water run to long it will be hot…

The location is great and the resort is big, the gym is actually a decent size for a hotel and lots of equipment.
However the rooms are very dated and dirty. Our 1 room villa had 0 natural light in the sitting area, broken plug sockets and missing equipment. It was also right next to the elevator plant room so very very noisy all of the time due to that.
The pools, mini golf and other amenities were all closed while we were there due to the cold weather but still charged the hefty resort fee.

This was a great trip. We flew in early and got to the resort at about 9 am we were just going to drop our bags off and to the parks but they had a room already ready. That was great. The room had a Great Lake view from the patio and all the rooms. There was a small store on site that had almost all we needed. The location was great and centrally located and not far from anything. I had a great time and stay here. The room was clean and comfortable. The only thing bad I could say was that the TV in the room were not smart TV so I could not stream the Games. But overall I would stay here again.

No time share presentation / old outdated room offered. Our room was not clean…it was tiled throughout but we had to wear our shoes the whole time or our feet / socks were filthy. There was a suitable bathroom; however, there were no other mirrors in the room. The televisions were also outdated. Hallways were not vacuumed and elevators dirty as well. The grounds were well maintained and the pickle ball courts great. When I asked about laundry facilities, I was told there was an option on two of the floors in my building. On floor #4, the washer didn’t spin the clothes! Maintenance!

We stayed at this resort for two nights, attracted by the low price and excellent location, which were definite positives. We booked a one‑bedroom villa based on the photos, expecting a spacious room with a large bath, but unfortunately it was much smaller than anticipated and only had a shower. The bed was also extremely soft and quite uncomfortable.

There were a few issues that affected our stay. At times there was a strong smell of weed around the building, and building 80 had an unpleasant damp or “wet dog” smell when entering. Our room was interconnected, although we weren’t using the adjoining room, and we were woken on both nights between 1–3am by loud shouting from a female voice, either from the corridor or the room next door. When we raised this at checkout, the response was simply an apology, with no further explanation or resolution.

On the plus side, the resort does have security, a bar, and a small marketplace, which is convenient. With some investment and better management of noise and upkeep, it could be a good place to stay, but at the moment it feels a bit run down and on the trashy side.

Great resort. Beautiful lakes with beautiful birds. Helpful staff, nice pools with hottubs and kiddie pools. Mini golf, pedal boats, fishing, water park

We stayed at Westgate Lakes Resort & Spa for New Year’s Eve, and the photos truly did not do it justice. The moment we walked in, jaws literally dropped—our unit was huge! I hadn’t realized that a four-bedroom is actually three separate units, which ended up being absolutely perfect for our family of seven adults. It gave everyone privacy while still offering a spacious common area where we could all gather and relax together.

Our unit was on the 5th floor overlooking the lake, and the view was stunning. Sitting on the balcony in the morning, listening to the birds while sipping coffee, was so peaceful and relaxing. The fireworks on New Year’s Eve were spectacular—and we had a front-row seat to the show right from that same balcony. It was truly magical.

The unit itself was impeccably clean, with very comfortable mattresses. The kitchen was well equipped and perfect for preparing meals, and having a washer and dryer in the unit was incredibly convenient. After long days at the parks, the in-unit hot tub was a much-appreciated luxury. We also noticed that security was consistently present and attentive, which added to our overall comfort and peace of mind.

Although we didn’t have time to take advantage of the many on-site activities, there was always something happening and plenty of options available. This resort struck the perfect balance between relaxation, convenience, and excitement.

We couldn’t have asked for a better place to stay for such a special family gathering—and we would absolutely return.

Loved everything about this Resort, the rooms were great and the living area was also very spacious and nice. The service if we needed anything additional was prompt and even the garbage removal was so efficient (we would leave outside the door and it would be removed within minutes). The bathrooms were really spacious as well and because we got a lake view even the view was perfect a nice morning coffee.

The cart services bell men Brian, ChaZZ, Gabe location was great, could do some updates needed , would like more entertainment, shuttle was go have to reserve, pizza shop e

Great location! Going back in February. Love the pool and hot tub.
Large clean rooms. Friendly staff, great food. All exclusive hotel, very nice.

My husband and I ended up at Westgate resorts in Kissimee after we were offered gifts for a "tour" of the facility durkng our trip to Universal park. The purpose of the tour was to "Encourage us to book their hotel in future", rather than the perfectly amazing Avanti hotel we stayed in during our vacation.

What was meant to be 90 minutes ended up as a 3 hour barrage of pressure, boasting and an attempt to intimidate us into buying what we later discovered was a timeshare.
The salesperson Mark, I found was often rude and when it became apparent we weren't giving them a dime, he walked off without any acknowledgement and sent yet another random saleswoman our way.
At this point we insisted we were leaving.

I cannot believe that such scrupulous behaviour is still tolerated in 2025 from what should be a big hotel chain.
What an absolute shame and faff.

We had planned our family vacation to be a great experience but it was ended the second we checked in. We requested a room called twice prior to our trip to confirm room all was good until check in. We were immediately met with hostility as the room that was booked was wrong even though when we confirmed twice with on the owners line it was correct on our end. We dealt with that issue and then moved on to try to enjoy our vacation. We had requested towels and extra linen during our stay only to be sent with dirty linen and sheet that looked like someone threw up on. Again we dealt with it and went about our day. Then 2 days before we are scheduled to leave we get a text that we are supposed to leave tomorrow (we were in a park and at dinner) so immediately we left the park to run back to the hotel to figure out what was going on, had to pay for dinner we never ate and lost money leaving the park early. We had spoke to the manager Nick at the front desk trying to address the issue when he was nothing short of rude and condescending. He said it was our fault we got the text and responded. Like what?!! He was seriously absolutely useless and did not rectify any situation. I would not recommend this hotel to my pet hamster at this point. The way we were treated was terrible and very unprofessional not a way I expected to end my vacation. Do better Westgate!

⚠️ WESTGATE LAKES RESORT – HORRIBLE EXPERIENCE! DO NOT FALL FOR THEIR TOUR! ⚠️

I want to warn everyone about how terrible this company and their “tour” experience truly are. This was, without question, one of the worst and most unprofessional encounters I’ve ever had with any business.

My family attended their “presentation” today, and it quickly turned into an aggressive, high-pressure sales nightmare. At the end of the tour, my husband politely explained that we were interested in possibly purchasing in the future, but not right now — I’m a high-risk pregnancy, we’re paying medical costs out of pocket, and we’ve had unexpected financial burdens recently. Instead of being understanding, the so-called manager immediately became hostile.

When I told him his behavior was leaving a bad taste in my mouth, he snapped back, “Good, I hope it does, and I hope you don’t come back.” He raised his voice repeatedly, tried to bully us into buying, and even yelled over my husband every time he tried to speak — so much so that our 3-year-old became visibly upset and started crying.

The manager actually called us “idiots for not buying today,” and when we still refused, he told the sales rep, “Get rid of these people. Don’t ever come back here.” Absolutely disgusting behavior. There is no excuse for treating customers this way, especially over a sale.

Other guests who left at the same time said they also had terrible experiences with this same manager and felt “lucky to escape.” Clearly, this isn’t an isolated incident — it’s a pattern. After looking online, I now see that this kind of treatment is a common practice for Westgate, and that says everything you need to know.

It’s shameful and inhumane to bully families — especially one with a pregnant woman and child — just because they aren’t ready to buy on the spot. If this is how Westgate trains their staff to behave, it’s beyond unacceptable.

Additional Important Details:
• ⏰ The “90-minute” tour is a complete lie. Ours lasted over 4 hours.
• 🍽️ The food is awful. Breakfast was powdered eggs and cold, mushy home fries.
• 💰 The pricing is sketchy. We were told the price was $34,000 with $6,800 down and 18% interest. My husband said that was ridiculous, especially given our current situation. Suddenly, the “manager” magically dropped it to $24,000 with $0 down and 0% interest. That kind of dramatic change is extremely suspicious and shady.

🚫 SOCIAL MEDIA UPDATE:

After I posted about this awful experience on their official Facebook page, instead of reaching out to make things right, Westgate deleted my comments and blocked me from their page. That says everything about how this company handles criticism. They silence unhappy customers instead of fixing their unethical practices.

This entire experience was unprofessional, manipulative, and emotionally upsetting for my family. Please save yourself the stress and avoid Westgate Lakes Resort at all costs.

We stayed in a mobility accessible room 716 A. The bed was the right height, the counters were accessible, the shower, the toilet, the screened porch, everything was accessible.

We had only a few issues.
This unit has a fixed shower head and it was difficult to use because the water did not reach the seat. Thankfully my husband was able to stand to shower.
It would have also helped to have a rubber gutter to keep the water inside the shower.

The kitchen sink was leaking all over the floor from the drain and we kept mopping it up with towels but it needs to be fixed.

It also would have been really nice to have a clock in the bedroom. Our phone died and we did not have a way to tell time other than the sun!

The unit was clean. The property was well maintained and the location was really great for everything we wanted to do.