Hyatt House Scottsdale Old Town

Hotels
•
Hyatt House
8.5 (994 reviews)
4245 North Drinkwater Boulevard , Scottsdale , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Family-friendly
Great location
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
6.83
Reports of dirty rooms with stains on carpet and furniture.
Service
9.3
Generally positive staff interactions, although some reviews noted unhelpfulness.
Location
9.34
Conveniently located in the heart of Old Town Scottsdale.
Room Quality
8.29
Spacious rooms with full kitchen; some issues with cleanliness.
Amenities
8.82
Good amenities such as a kitchen, hot tub, and firepit.
Value for Money
8.78
Reasonable prices, especially for family accommodations.
Food and Beverage
7.83
Breakfast options were limited and disappointing for some guests.
Overall Experience
8.8
Overall enjoyable stay with some issues that need addressing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-02 13:10

Property Description

Luxurious Amenities
Experience ultimate relaxation with our outdoor swimming pool and hot tub. Unwind in our spacious rooms equipped with modern amenities and a fully equipped kitchen for your convenience.

Convenient Location
Located just 20 minutes from Phoenix Sky Harbour International Airport, our hotel in the heart of Old Town Scottsdale offers easy access to nearby attractions like Continental Golf Course.

Exceptional Services
Indulge in a hot breakfast buffet, savor American cuisine at H Bar, and take advantage of our 24-hour fitness and business centers. With free Wi-Fi, parking, and laundry facilities, your stay at Hyatt House Scottsdale Old Town will be seamless and enjoyable.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 994 reviews
Cleanliness: 6.83
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
F
Frederick • couple • us
8
2026-06-06 • via Nuitee
G
Giovanni • extended_group • it
9
Due notti a Scottsdale
Pros:

Soggiorno piacevole in questa struttura a Scottsdale. Il personale è stato molto gentile a cambiarci camera e dandoci una sistemazione più confortevole per quattro persone. Un appartamento familiare con due camere e due bagni, molto confortevole e pulito. Ottima sistemazione.

2026-06-06 • via Nuitee
S
Stefan • couple • ro
7
2026-06-05 • via Nuitee
C
Crystal • solo_traveller • us
10
2026-06-04 • via Nuitee
J
Jessica • family_with_children • us
8
Nice, clean property. A little too far to walk downtown, but a very quick carride. No elevators.
Pros:

Clean, spacious

Cons:

No elevator which surprised us.

2026-06-02 • via Nuitee
J
Jacob • couple • us
10
10/10. Probably my favorite hotel in a very long time
Pros:

I love how everything was in walking distance and that the rooms felt like a condo. It made me feel more relaxed as opposed to being in a regular hotel. I would stay at hyatts like this when traveling every time. I also loved the pull out bed and simplistic set up. Was perfect for the last night there.

Cons:

Bacon could have been a breakfast option

2026-06-02 • via Nuitee
J
Joshua • couple • us
8
2026-05-28 • via Nuitee
C
Cynthia or Mark • couple • us
6
Pros:

The room was spacious, and the kitchen was well equipped.

Cons:

The bathroom had an open sink area so wasn’t completely private. The door to the shower was very hard to slide. The decor was a bit dated.

2026-05-26 • via Nuitee
B
Ben • couple • us
10
2026-05-26 • via Nuitee
B
Ben • couple • us
10
2026-05-26 • via Nuitee
M
Maria Celia • couple • br
10
Ótimo atendimento muito bom
Pros:

Quarto e sala amplos

Cons:

Carpete poderia ser mais novo

2026-05-25 • via Nuitee
C
Claudia • couple • us
8
2026-05-24 • via Nuitee
N
Nathaniel • solo_traveller • us
6
2026-05-24 • via Nuitee
2
233hannyb • Friends getaway
2
Mold and horror movie vibes
Pros:

Unfortunately like others it started at check in. The girl looked unwell and gave me my keys and a map. When I told her you’re supposed to direct guests towards their rooms rather than handing a map, she said “ok” with a gen z stare. Her manager just stared as well. Then I find MOLD in the bathroom. The night auditor does not greet guests either, just stares. As a GM in the industry, this places lacks customer service and has serious health violations. It feels like a scary movie when employees just stare at you rather than say hello. The moldy rooms are scary in itself.

2026-05-22 • via Tripadvisor
J
jerreleec • Couples
10
Great place
Pros:

We stayed at the Hyatt House Scottsdale. Diego checked us in along with helping us while we stayed with various requests and was fantastic! We enjoyed our time. What a great place to stay.

2026-05-20 • via Tripadvisor
S
Shannon • solo_traveller • us
8
Overall great stay and good value.
Pros:

It was quiet, had good service, great location, and the included breakfast was a great plus. The room was large and clean.

Cons:

Note: There were no elevators, so taking your luggage up to the 3rd floor could be a struggle for some. The living room area was a little dated/casual, and our towels the first night were a bit rough. These things didn't greatly affect our stay, but may be noteworthy to some.

2026-05-18 • via Nuitee
M
Mahala • family_with_children • us
5
2026-05-13 • via Nuitee
G
gabrielbM3050FU • Family
10
Stay at Hyatt House
Pros:

The check in process was very smooth thanks to Diego. He was very helpful settling us in and giving us recommendations

2026-05-12 • via Tripadvisor
Q
Q618RFcm • NONE
2
Stay somewhere else
Pros:

It started at check-in. The guy at the front desk looked like he'd rather be anywhere else. I asked, as nicely as I could, whether we might be able to get a higher floor. He didn't even glance at the screen before telling me they were completely sold out. Something felt off, so I checked myself — and sure enough, there were rooms available. I'm a Hyatt Globalist member, and I've never felt like that status meant less somewhere than it did here.
But the room is what really got me. The carpet was filthy — visibly, undeniably dirty. And then we noticed bugs. On the floor. In the closet. We didn't want to put our luggage down, let alone unpack. That's not a minor complaint or a one-off bad experience — that's a basic standard of cleanliness that just wasn't met.
I genuinely wanted to like this place. I didn't.

2026-05-12 • via Tripadvisor
B
Brent • couple • ca
7
2026-05-10 • via Nuitee