Holiday Inn Express Hotel & Suites Grove City by IHG

Hotels
•
Holiday Inn Express
8.7 (231 reviews)
3951 Jackpot Road , Grove City , US
+1 614-801-9000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Good/better-than-average breakfast (for many guests)
Friendly and helpful front desk staff
Convenient location for destinations/road access
Good value for money
Amenities: gym and free bottled water
Cons:
Occasional room odors/musty or wet smell
Parking lot closed for asphalt reseal caused inconvenience for some guests
Inconsistent breakfast quality (missing items, undercooked sausage) reported
Some breakfast staff poorly trained / limited English
Location in a very high-traffic area for some guests
Past flooding incident on 1st floor not disclosed to a guest

Categories

Cleanliness
8.2
Mixed signals: several guests reported rooms that were very clean and freshly smelled, while a few reported musty/stale or wet-cat-like odors and an isolated flooding incident affecting the 1st floor. Overall slightly above average but affected by these negatives.
Service
8.9
Generally praised — front desk staff described as friendly, helpful and kind; several notes of attentive service. A minority reported poorly trained breakfast staff with limited English, but overall service impressions are positive.
Location
8
Convenient to local destinations and road access as noted by multiple reviewers, but some guests cited a very high-traffic area and one accessibility/parking inconvenience, reducing the location score.
Room Quality
8.8
Rooms frequently described as comfortable, quiet, well-lit with functioning TVs and clocks and extra seating (chaise). A few reports of odors lower the score slightly, but most comments are positive about comfort and cleanliness.
Amenities
9.6
Strong amenity satisfaction: consistent praise for breakfast (for many guests), free bottled water, easy parking (with an isolated exception), and a great gym. Overall amenities are a standout feature for most reviewers.
Value for Money
9.2
Multiple reviewers called it good value, a pleasant surprise, and said they would stay again; perceived as high value relative to expectations.
Food and Beverage
8.3
Generally positive breakfast comments (some called it 'very good' or 'a cut above'), but there are notable negative reports: missing items (no pancakes, no juices), undercooked sausages and inconsistent quality from some shifts.
Overall Experience
8.6
Predominantly positive overall impressions with recurring strengths in cleanliness, comfort, service and amenities, tempered by isolated but impactful negatives (room odors, parking closure, and inconsistent breakfast service) for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Indulge in Comfort and Convenience

Relax and Rejuvenate: Enjoy a refreshing dip in our indoor pool or stay active in the fitness room. Our bright and cozy guest rooms with free Wi-Fi provide the perfect retreat after a long day of travel.

Stay Connected and Productive: Take advantage of the cable TV, coffee-making facilities, and business center services during your stay. Our warm and inviting rooms with wood furniture offer a relaxing atmosphere for work or leisure.

Explore and Experience: Conveniently located near Port Columbus International Airport, our hotel is a short drive from popular attractions like the Columbus Zoo and Aquarium and the Cosi Science Center. Book your stay at Holiday Inn Express Hotel & Suites Grove City for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Guest Reviews

8.7
Based on 231 reviews
Cleanliness: 8.2
Service: 8.9
Location: 8
Room Quality: 8.8
Amenities: 9.6
Value for Money: 9.2
Food and Beverage: 8.3
Overall Experience: 8.6
M
Marshall • couple • us
5
2026-10-18 • via Nuitee
J
Jim • couple • us
7
Pros:

Breakfast selections.

Cons:

Room had stale musty smell.

2026-09-19 • via Nuitee
C
Chris • extended_group • us
9
2026-09-18 • via Nuitee
K
karen • solo_traveller • us
10
2026-09-11 • via Nuitee
S
Stover • solo_traveller • us
1
Pros:

They didn't disclose the fact about the flooding on the 1st floor last month and the rooms smelled terrible, similar to a wet cat smell. I'm a disabled retired veteran and my wife is in need of a new hip. So after one night we returned to the property to find the parking lot being closed for asphalt re-sealed. Requiring us to park next door at another hotel that was 500 feet away with no crosswalk, in addition I couldn't see my vehicle leaving me concerned about it so we checked out that evening bringing our labor day weekend to a close early. I will never stay again with Holiday Inn express and suites.

Cons:

Everything thing

2026-09-10 • via Nuitee
M
Mindy • family_with_children • us
9
2026-09-06 • via Nuitee
R
Rob • family_with_children • us
8
2026-08-29 • via Nuitee
P
Patrick • couple • us
5
Not happy with breakfast services.
Cons:

No pancakes, no juices, sausages undercooked, grey color. Staff very poorly trained limited English.

2026-08-16 • via Nuitee
P
Philip • solo_traveller • us
10
2026-08-02 • via Nuitee
P
Philip • solo_traveller • us
10
2026-08-02 • via Nuitee
T
TheEagle2013 • Business
10
They appreciate the customer
Pros:

My room was ready upon arrival and was clean and smelled fresh. The floors were recently cleaned the TV’s and clock worked great.

2026-07-31 • via Tripadvisor
G
greg • solo_traveller • us
10
Pros:

Very clean and comfy rooms..

Cons:

Location, very high traffic area

2026-07-17 • via Nuitee
P
Pradip • family_with_children • us
8
Pros:

It was good near to every places we wanted to go . Breakfast was very good

2026-07-12 • via Nuitee
K
Kathryn • family_with_children • us
9
Pit Stop on Road Trip
Pros:

Easy access, clean and breakfast

2026-06-28 • via Nuitee
J
John • couple • us
7
Good value. I’d stay here again.
Pros:

Convenient, comfortable, good breakfast

2026-06-03 • via Nuitee
E
EileenE_11 • Couples • Bucks County, Pennsylvania
8
Nice!
Pros:

I have lost track of the many places we have spent one night in while midway between our starting point and destination.
Our criteria is that the place is reasonable, fairly close to whatever road we are on and has decent TripAdvisor reviews.
This pick turned out to be a pleasant surprise.
First impressions count. The lobby was bright, spacious and cheerful. The woman at the front desk was super friendly and helpful. She made us aware of the many nearby restaurant choices.
Our room was clean, quiet and comfy. The lighting was good in our room as well as the bathroom. Although we did not have a need for it, there was a chaise/sofa in our room which would have been nice for someone traveling with a child. There was also a small table at the end of the chaise. So many rooms we have stayed in only have a desk and one chair meaning that it is difficult for two people to spread out and eat together.
The breakfast was a cut above much of what we gave experienced on the road. I wouldn’t hesitate to stay there again.

2026-05-25 • via Tripadvisor
W
W5630GErafaels • Family
10
Home away from home
Pros:

My wife and I were pleasantly surprised . The staff is kind, the room and amenities are clean and organized, the breakfast buffet is delicious, free bottled water, easy parking, great gym, the list goes on. We will be looking for Holiday Inn Express everywhere we go from here on.
Very well done!

2026-05-16 • via Tripadvisor
S
Sally • couple • us
10
Relaxing
Pros:

Everything

Cons:

Nothing

2026-05-02 • via Nuitee
G
Gabriella • couple • us
9
2026-04-30 • via Nuitee
A
Abby • couple • us
6
2026-04-25 • via Nuitee