Legacy Airedale Hotel Auckland

Hotels
Scenic Hotel Group - Heartland Hotels
9.4 (155 reviews)
380 Queen Street, Auckland, 1010 , Auckland , NZ

Facilities

Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Luggage storage
Elevator
Fitness facilities
Golfing nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noise from the street
Parking distance issues

Categories

Cleanliness
9.29
Rooms were consistently clean and well presented with exceptional attention to hygiene.
Service
9.76
Staff were warm, welcoming, and provided excellent assistance throughout the stay.
Location
9.8
The hotel is situated in a great area, close to shopping, dining, and attractions.
Room Quality
9.25
Rooms were modern and well-equipped, with excellent amenities and comfort.
Amenities
8.78
Amenities were available, including laundry facilities, although some issues were noted.
Value for Money
9.24
Hotel offered good value considering its location, service, and overall experience.
Food and Beverage
9.29
Breakfast was rated very highly and contributed positively to the overall experience.
Overall Experience
9.76
Overall experience was excellent with many guests expressing their satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:58

Property Description

Discover the vibrant heart of Auckland at the Legacy Airedale Hotel, where comfort meets convenience in an unforgettable stay.

Recreational Facilities
Unleash your energy any time of the day at our fully-equipped 24-hour fitness center, designed for both casual and dedicated fitness enthusiasts.

Dining Excellence
Indulge in delectable cuisine at our on-site restaurant, Trocadero, or enjoy a cozy night in with convenient room service. Don’t miss our delightful continental breakfasts, available daily to fuel your adventures.

Comfort and Connectivity
Relax in one of our 97 spacious guestrooms, featuring modern amenities such as free Wi-Fi, refrigerators, and minibars, ensuring you stay connected and comfortable throughout your visit.

Book your stay today and immerse yourself in the charm and luxury of the Legacy Airedale Hotel!

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

9.4
Based on 155 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.8
Room Quality: 9.25
Amenities: 8.78
Value for Money: 9.24
Food and Beverage: 9.29
Overall Experience: 9.76
S
Sage partner
10
Pros:

Fantastic hotel. Clean, reasonable cost, well located. Will be back.

2025-10-11 via Nuitee
W
Wuryan
4
Pros:

I stayed at the Legacy Airedale Hotel Auckland and was disappointed by the inconsistency and noise issues. The room was generally clean, but complimentary items weren’t restocked — the cocoa sachet and face wipes were only provided for the first two nights, even though I paid the same rate every night. The counter wasn’t wiped properly after cleaning, and the carpet didn’t seem thoroughly vacuumed. No slippers were provided either.

The biggest issue was noise. My room (Classic Room, Level 4) was next to what sounded like an engine or generator, creating a constant loud buzzing all night. When I asked to move, reception said it required an upgrade fee — it felt like guests were being nudged to pay extra for quieter rooms.

Sadly, I left sleep-deprived and disappointed. The hotel looks nice online, but the service inconsistency and poor soundproofing make it hard to recommend unless you’re willing to pay more for an upgraded room.

2025-10-08 via Nuitee
M
Mark partner
8
Pros:

Ideal position for exploring the CBD. Nice room, friendly staff, good bar & breakfast.

2025-10-05 via Nuitee
L
Lyn and John
10
Pros:

Nice large room with a surprise upgrade. We have stayed before on a number of occasions and our stay is always quiet and comfortable. The beds is comfortable. This was our first time in a room with a sink/fridge and small sitting area. Very nice if you are staying more than one night. We did note an odd smell in the bathroom from the shower drain but this dissipated after we ran some water.

2025-10-03 via Nuitee
T
Toni partner
10
Pros:

We always have a great time at the Airedale, the room was upgraded, the free drinks on arrival, the warm welcome back from the staff, it’s just the best!! The breakfast is 5 star!!

2025-09-26 via Nuitee
R
Roger
10
Pros:

Great

2025-09-24 via Nuitee
A
Abbey
10
So nice!
Pros:

Excellent stay - very clean and staff were exceptional. Great location. Will definitely stay again.

2025-09-22 via Nuitee
S
Simon partner
10
Pros:

Location was amazing and the staff outstanding. Some of the best service I have had anywhere!

2025-09-22 via Nuitee
C
Caitlin partner
10
Pros:

We started off with a slight hygiene issue in our room and when we spoke to reception they upgraded us and moved us to a new room which was amazing. Hotel was beautiful and in a good location, walkable to lots of things. We stayed on a Fri & Sat night and it did get quite loud on the street overnight (we were street facing and 7 floors up) so would be mindful that you may not have the best sleep but not because of the hotel itself.

2025-09-15 via Nuitee
K
Kaitlin partner
10
Pros:

The hotel was located in a great area in Auckland CBD with very walkable shopping and food. Staff was very nice and knowledgeable. The room was extremely nice! The bed was in a separate section with sliding doors for privacy. The area next to the bedroom had nice seating, coffee bar, and closet. The bathroom had lots of amenities. There's washing machines and dryers on site which we took advantage of. The decor in the hallways was a very cool kind of 1950s noir look. Overall, really nice stay here and I would encourage others to stay here too!

2025-09-11 via Nuitee
N
Nicola
10
Great place
Pros:

Lovely place to stay. Modern finish and all the amenities you need in the room. Highly recommend staying here.

2025-09-10 via Nuitee
D
Darryl family
10
Pros:

Great Valuable for money. Good location

2025-09-07 via Nuitee
L
Li family
10
Pros:

Excellent experience with Airedle.

2025-09-06 via Nuitee
J
Jeffrey
10
Pros:

Great place!

2025-08-31 via Nuitee
K
Karen partner
10
Pros:

Every time we stay at the Airedale, we have a clean and well presented room. The breakfast is always excellent. And the bonus is we get offered an Expedia upgrade without having to ask which is always lovely.

2025-08-24 via Nuitee
M
Marissa
8
Pros:

Good but parking wasn’t nearby. Would have chosen another place if I knew it was a quarter mile walk to the nearest garage and you had to pay for your own parking

2025-08-22 via Nuitee
R
Reighnan
10
Pros:

Shoutout to Erelyn, Savita, & Kayla for making my stay pleasant. Lovely staff and lovely rooms. The condition of the hotel is excellent and the interior design is wonderful. I love the cleanliness of the entire property- from the room, the gym, and the lobby. The bed was very comfortable and the shower had great heat and pressure. I can definitely see myself staying here again.

2025-08-20 via Nuitee
D
Darryl family
10
Pros:

Great location, Good Price and Excellent Breakfast

2025-08-19 via Nuitee
A
Ashley partner
10
Pros:

Great hotel and the staff were super helpful. The only thing I would point out was that the room received a call at 7:20am which woke us up. I did not managed to answer it and nobody was able to tell me who called.

2025-08-17 via Nuitee
I
Imogen partner
8
Pros:

Would certainly stay here again. Perfect location

2025-08-13 via Nuitee