Charlesmark Hotel

Hotels
8.2 (1618 reviews)
655 Boylston Street , Boston , us
+1 617-247-1212

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator
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Review Highlights

Pros:
Great location
Friendly staff
Complimentary breakfast
Cons:
Rooms are small
Weak water pressure
Stained carpets

Categories

Cleanliness
7.7
Some negative comments regarding the cleanliness and upkeep, such as stained carpets.
Service
8.7
Most reviews noted friendly and helpful staff.
Location
9.2
Highly praised central location near transportation and attractions.
Room Quality
7.2
Frequent mentions of rooms being small and not very aesthetically pleasing.
Amenities
8.2
Basic amenities available, though some expectations were unmet.
Value for Money
7.7
Some reviewers felt the value was lacking given the room quality.
Food and Beverage
8.7
Appreciated complimentary breakfast options.
Overall Experience
8.2
Mixed experiences, but location and service helped balance the shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 03:58

Property Description

Central Location at Copley Square
Located in Boston's Back Bay neighborhood, Charlesmark Hotel offers a prime spot at Copley Square, directly across from the Boston Public Library and Copley subway station. The Hynes Convention Center is just a short walk away, making it a convenient choice for both leisure and business travelers.

Complimentary Gourmet Coffee and Pastries
Start your day right with a complimentary cup of gourmet regular coffee paired with a freshly baked pastry or bagel from the onsite café. A perfect way to fuel up before exploring the vibrant city of Boston.

Cozy Guest Rooms with Modern Amenities
Relax in comfort in the well-equipped guest rooms featuring cable TV, DVD players, free Wi-Fi, and private bathrooms with walk-in showers. Enjoy a cozy stay with all the modern conveniences at Charlesmark Hotel.

Book your stay at Charlesmark Hotel today for a memorable experience in the heart of Boston's historic Back Bay neighborhood.

Important information:

Upon check-in photo identification and credit card are required for incidental charges. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Location

Guest Reviews

8.2
Based on 1618 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.7
Overall Experience: 8.2
M
Miranda • solo_traveller • us
5
2026-08-22 • via Nuitee
M
Mark • couple • us
8
Pros:

Hotel is clean, quiet, with attentive friendly staff. A good value overall.

2026-08-22 • via Nuitee
S
Steven • solo_traveller • us
8
2026-08-19 • via Nuitee
J
Joanne • solo_traveller • ph
8
Overall, despite the small room and the carpet needing some attention, we still had a pleasant stay. The hotel was comfo
Pros:

location!

Cons:

room was too small. The carpet in the room appears quite worn and could benefit from a more thorough cleaning. If possible, replacing the carpet would greatly improve the overall appearance

2026-08-18 • via Nuitee
H
HELEN • solo_traveller • us
7
Ok, could be much better
Pros:

Location

Cons:

asked to turn air conditioner off when I was booking the room. Got a response - no problem, we'll make a note. When I checked in and got to my room the conditioner was ON and it was really cold..I went back to the front desk and she said that the cleaning lady who was preparing the room didn't see a note. She opened the window and by the time I got to my room at around 9 p.m. it was not cold. One more thing - refrigerator was placed REALLY high. It is not OK. Guests should be able to use refrigerator. Only really tall people can place food into fridge. I asked a front desk why they did this when was checking out and said : "I am just employee. Ask management".

2026-08-16 • via Nuitee
R
R G • solo_traveller • us
9
2026-08-16 • via Nuitee
V
Valentine • couple • us
10
2026-08-11 • via Nuitee
O
Olga • solo_traveller • us
5
I would be hesitant to stay at this hotel again.
Pros:

The hotel’s greatest strength is its convenient location.

Cons:

The room included a DVD player, which felt somewhat outdated given the availability of modern streaming options. The DVDs were stored on the lower floor near the ice machine, which was not expected or clearly communicated. The closet was quite small and not very practical for regular use, and the refrigerator was positioned rather high, making it difficult to access comfortably without using a chair. The furniture looked old. In addition, the reception staff did not mention the complimentary morning coffee or indicate where it was served. It would also have been helpful to receive information about the free in-room Wi-Fi and the password at check-in, as is common in many hotels. Overall, while the location is a clear advantage, I felt that the experience did not fully match the price point ($935 for three nights).

2026-08-11 • via Nuitee
T
Teresa • extended_group • us
8
2026-08-10 • via Nuitee
Y
yakov • couple • il
10
Pros:

Central place. Comfort. Clean.
We had A small problem with our room and the management immediately acted to find a solution and the next day Joey from the reception offered alternative rooms with outstanding kindness and all was okay.

2026-08-10 • via Nuitee
J
Jeanette • solo_traveller • us
8
Good location and friendly staff
Pros:

Right across from the Boston Public Library and close to the Copley Square T stop.

The staff was really friendly and helpful.

Cons:

They still use physical keys and I’m clumsy so I had to constantly check they were still there.

The room was small but being I was in town for a couple big concerts, this place was enough, space wise.

2026-08-08 • via Nuitee
G
Giuseppe Antonio • couple • it
10
Perfetta per 3 giorni a Boston
Pros:

Posizione perfetta, ottimo lo sconto nel café al pian terreno per la colazione.
Bello il bagno, pulito, ottimi prodotti.

Cons:

Nulla

2026-08-06 • via Nuitee
V
VERONIQUE • couple • fr
8
Quoi de mieux qu’un bon hôtel après avoir visité Boston à pied !
Pros:

Hôtel très bien placé pour visiter Boston, calme, propre.
Nous avons pu tout faire à pied
Le quartier est très dynamique.

Cons:

Peut-être un siège confortable dans la chambre sinon tout est parfait

2026-08-04 • via Nuitee
L
Laurie • couple • us
8
Great hotel, in a great location at a good price.
Pros:

Great location, great price for Boston, clean, free coffee (robust and good quality), rooms stocked with all amenities including water bottles in the room fridge, great shower pressure with hot water.

Cons:

Rooms a little small, but in no way a deal breaker.

2026-08-04 • via Nuitee
M
Mario jorge • couple • ar
7
Hermosa ciudad
Pros:

Ubicación

Cons:

Habitación muy pequeña y cama muy pequeña

2026-08-03 • via Nuitee
D
Darren • couple • au
9
Great staff and would stay here again
Pros:

Great location and the front desk staff were amazing.

Cons:

Not much 😀

2026-07-24 • via Nuitee
G
Golda • solo_traveller • gb
7
Pros:

The location and the cafe next door. The man that checked us in was friendly and helpful.

Cons:

The bath tub was stained.

2026-07-23 • via Nuitee
A
Abbass • solo_traveller • fr
9
2026-07-23 • via Nuitee
A
ANDRZEJ • extended_group • pl
7
I’d recommend it because of its good location and the good bus links to the airport.
Pros:

The location, the room décor, the restaurant serving breakfast downstairs and the reception staff.

Cons:

Pokój był bardzo mały, z widokiem na ścianę. The room was very small, with a view of a wall ;)

2026-07-19 • via Nuitee
I
isabelle • couple • fr
8
2026-07-18 • via Nuitee