Hilton Garden Inn Chattanooga Downtown

Hotels
•
Hilton Garden Inn
8.9 (512 reviews)
311 Chestnut Street , Chattanooga , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Quality of food
Cons:
Cleanliness issues
High parking fees
Value for money concerns

Categories

Cleanliness
8.24
Several reviews mentioned unclean rooms and issues related to cleanliness.
Service
9.71
Most guests appreciated the staff and their friendliness.
Location
9.75
Commonly highlighted as a strong point in many reviews.
Room Quality
8.2
Mixed sentiments; some rooms had issues like uncomfortable beds.
Amenities
8.73
Amenities were noted but some guests were disappointed with specific offerings.
Value for Money
8.19
Several comments suggested the overall experience did not justify the price.
Food and Beverage
8.74
Guests enjoyed the quality of food but were unhappy about breakfast costs.
Overall Experience
9.61
Overall positive sentiments but with enough issues to consider for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 08:06

Property Description

Convenient Location and Nearby Attractions
Situated in Chattanooga's vibrant riverfront area, the Hilton Garden Inn offers easy access to popular attractions such as the Tennessee Aquarium and AMC Classic Majestic 12 Theater. Explore the city effortlessly with the complimentary electric shuttle route.

Dining and Leisure Amenities
Indulge in delicious meals at the on-site Seasons Local Fare restaurant and unwind in the indoor pool or well-equipped fitness center. Cap off your day with an in-room movie and snacks from the convenience store.

Comfortable Rooms with Modern Amenities
Each room is equipped with convenient microwaves and refrigerators, ensuring a comfortable stay. Experience exceptional service and a memorable stay at the Hilton Garden Inn Chattanooga Downtown. Book now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.9
Based on 512 reviews
Cleanliness: 8.24
Service: 9.71
Location: 9.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.74
Overall Experience: 9.61
M
Miernik • couple • us
9
Really convenient location near many attractions. I appreciate the Bike Share station at the front.
Pros:

Breakfast and location were great.

Cons:

Wish it had a hot tub by the pool like some other Hilton Garden Inns do.

2026-04-23 • via Nuitee
B
Barbara • extended_group • us
8
Conveniently located and pet friendly
Pros:

The main reason I selected this hotel was the location and pet friendly policy.

Cons:

The parking situation was not ideal. You have to pay a daily fee to park across the street. The lot was crowded and some people were parking in the street. This made it very hard to get in and out of the property as there was barely any room to drive down the street.

2026-04-18 • via Nuitee
S
SJMickle • family_with_children • us
8
All staff was phenomenal, Upgraded room was comfy and divine, will stay again in the future!!
Pros:

Breakfast was edible. The orange juice was a favorite, along with the processed foods. We liked that breakfast was served until 11am. We liked the indoor pool option and the fact that the pool was heated. We were given a room upgrade and it was amazing. We wound up staying in a corner room with two windows

Cons:

Breakfast was bland, it didn't seem to taste right, I ordered french toast and a western omelette from the chef and neither one got eaten. Food satisfaction is a personal thing so, I don't really hold that against the hotel. The pool area was extremely dim and stuffy, the chemical smell from the pool was strong, but most importantly, there was water pooled up all around the pool. It was really slippery in some spots. That's not to say we weren't in there for hours so, it wasn't all bad! We got a ticket for parking on the road right outside the hotel, we are from out of town so we weren't aware that specific roads were pay to park. We saw the machine and the signs AFTER we got the ticket. We had our hotel parking pass hanging up and thought that would cover us since the shared parking with the museum was full. Seems a bit intentional.

2026-04-16 • via Nuitee
R
Ronald • couple • us
10
Location was great but price was not reasonable
Pros:

Location

Cons:

After paying more than $350 for one night for the room, I was charged another $18 to park at the science museum parking lot

2026-04-16 • via Nuitee
R
Rudell • solo_traveller • us
9
Pros:

Staff and area were fantastic!

Cons:

Your local hospital

2026-04-15 • via Nuitee
R
Robert • family_with_children • us
8
2026-04-12 • via Nuitee
P
Paul • solo_traveller • us
9
2026-04-12 • via Nuitee
D
Daniel • family_with_children • us
10
It was very comfortable and amazing!
Pros:

Our stay was nothing short of amazing!!! The room was spacious, the beds were very comfortable and the walk in shower was awesome. The pool was very warm which made my toddler son absolutely love it. On Easter morning the lobby had an egg hunt for the children and I felt that was very thoughtful. The breakfast was phenomenal and the host were very nice, outgoing and polite. We will definitely be coming back

Cons:

We loved it all

2026-04-09 • via Nuitee
R
Rita • family_with_children • us
9
This was a great place to stay and the breakfast was one of the best hotel breakfasts we have had.
2026-04-08 • via Nuitee
S
Shelly • family_with_children • us
10
Enjoyed our stay
2026-04-06 • via Nuitee
T
Tena • couple • us
10
2026-04-05 • via Nuitee
A
Aaron • extended_group • us
10
Pros:

Very nice rooms and staff

2026-04-05 • via Nuitee
D
Deanna • couple • xa
10
2026-04-04 • via Nuitee
R
Roderic • couple • us
8
Other than parking we had an amazing time and we will return in the future.
Pros:

The staff was amazing and the hotel is in close proximity of everything.

Cons:

The parking was a downfall when we checked in at 4pm we couldn't park in the lot behind the hotel because it was full. We ended up having to park at one of the parking garages and walk back to the hotel with our bags. Great hotel great value but it's bad when you have to pay for parking that you have to walk down the street to get to your hotel.

2026-03-26 • via Nuitee
D
De’bor’ah • family_with_children • us
5
The stay was good.
Pros:

Good Location

Cons:

Charge for parking. Also if you get there before 6 you will not find a parking spot at the hotel you will have to park in a parking garage across the street. Room doors are super heavy and slams very hard on you if you’re not holding it the whole time. One of my rooms was clean and the other room still had hair all around the shower.

2026-03-23 • via Nuitee
K
Kenneth • family_with_children • us
9
2026-03-22 • via Nuitee
A
Angela • family_with_children • us
7
Great location with being in walking distance of the aquarium and other attractions. The staff was very friendly but I d
Pros:

Perfect location

Cons:

Not much parking

2026-03-21 • via Nuitee
M
Moore • family_with_children • us
10
2026-03-19 • via Nuitee
B
Betsy • couple • us
9
2026-03-09 • via Nuitee
C
carter • extended_group • us
8
Pros:

The fact that it is close by the aquarium and the river boat the southern bell was very cool and convenient.

Cons:

The fact that I paid for the hotel and it didn't have a hot tub and it was just so expensive just
To get 12hr and the sofa bed was so uncomfortable and needs updated with a new mattress

2026-03-08 • via Nuitee