The Inn at Longwood Medical

The room was very clean, bathroom was small but clean.My only complant is the room had no heat. I tried to raise the temp to 72F but would not work! The room stayed at 68F all night and the wall heater never came on.

The location is so wonderful for our trips to Boston Children’s.

Loved the location and proximity to area hospitals in Boston.
Noah, our concierge, made us feel welcomed and valued as guests. The medical discount was nice too. Definitely recommend!

We have stayed at the Inn at Longwood several times and highly recommend it. Close to the hospitals in the area, very clean and comfortable. The highlight of our several trips is the food at the Grille. If we lived in Boston that would be our “go to” restaurant. The choices are great and the dishes themselves are prepared, clearly, by a staff who knows how to please the palate.everything is delicious and worth a return. And moderately priced!

A hidden gem close to everything we needed, especially DFCI.

I had a really great stay at the Inn at Longwood Medical. The staff was friendly, welcoming, and always willing to help. My room was very clean and comfortable, and I appreciated the variety of amenities available. My favorite in-room feature was the coffee maker — it was perfect for starting the day without having to leave the room. The location is excellent, especially for anyone visiting nearby medical facilities, and there are plenty of dining options within easy walking distance. I would definitely stay here again.

The front desk girl we loved her! I can’t remember her name but she worked while we were there. She was so helpful. Our room was amazing! Room 632 huge room with two queen beds not side by side but at an angle to one another.

Unfortunately are stay at Dana Farber had to be changed. Their policy is cancellation at 3pm the day before or you’re charged. I called at 340pm. There was no gray area with this hotel. For 40 minutes I was charged for the whole night.
I understand policies but I also understand compassion. They tell me well you changed your stay twice (though they used the word multiple times). Was that our fault when Dr had to change?
My feeling is that I would not recommend this hotel. Even if they had said we need to charge you half. Nothing. Nope this is policy. No compassion.
Don’t stay here if you have to change after 3pm. They said we’ll come up and enjoy Boston anyway. Just what a person with a cancer diagnosis wants to be told.
And what bothers me the most is the person I talked to when I had to change the reservation with the first time was so lovely.

This hotel was nice and in a great location. Noah, who was working At the check out counter was very professional and a pleasure to work with.

Noah and our 8th floor house keeper were amazing. Noah greeted us when we first got there with care and compassion. Our son was there to have surgery the next day at BCH and Noah gave him a Hope Bear. Noah was very friendly every time we walked by. Thank you so much! Very clean hotel and great bar and grille

The hotel is cozy, not a large chain hotel. Our 2 bed room was spacious and clean with a sink and refrigerator. Staff were friendly and helpful, especially the wait staff. Restaurant food was good with attentive wait staff. Vending machines were well-stocked for late night snacking.

Noah was extra attentive and friendly!
I would definitely recommend this hotel and will return. My husband had surgery and this was a convenient hotel.

Noah was very kind and helpful in our stay here. His energy is uplifting and welcoming. The service provided is stress free.

I wrote a review previously after our third stay and this time I downgraded my opinion. We will try not to stay here again. We were placed on the 7th floor which is quieter at night BUT undergoing active renovation. Strong chemical smells and loud sounds all day and into the evening. Each time we’ve stayed we’ve used the convenient parking BUT every time we can’t get out of the garage with our key card and need to go into the hotel to request help. Four stays in a row. Staff is either super polite or quite rude. No middle ground it seems. We will try other hotels on our next trip.

Amazing location for hospital visits. Staff is incredibly kind and helpful. Rooms clean and comfortable. Highly recommended.

Our first impression was not a favorable one- I called a week ahead of our visit to Dana Farber to ask about the medical discount. I was greeted on the phone by a woman who put me on hold for quite a while- no issue with that- when she did come back said she was very busy and would have to call me back- I said I had a quick question about the medical discount and she said to just show the appointment information at check in and the discount would be applied. When we arrived, it was about 8 at night we checked in, we were greeted by a woman who was not pleasant and in-fact gave the impression that she was quite bothered by our check in. I asked about the medical discount and showed proof our appointment . She said that that’s not how it is handled. I explained that I called in advance and before I booked and told her what I was given for information- she said it was misinformation. I asked if we were still eligible and she said basically yeah-I’m fixing it..once we checked in she the said the elevator is out of order and we needed to take the stairs. No apology for the inconvenience or help with luggage or just some empathy for the inconvenience - fortunately we are able bodied and could take the stairs- unlike the lady we passed with her while arm in a full cast and sling carrying a suitcase up to her floor ( we did offer to help her!). - I asked where the restaurant was and she told me- but again in a very bothered tone. We were tired and hungry so just proceeded up the 4 flights of stairs to our room. Getting into our room, it was clean. The bathroom is very small and not easy to negotiate if you need any assistance. Our desk was covered in coffee rings/spills so clearly wasn’t clear which made me apprehensive as to what else may not have been cleaned. The entrance to Dana Farber is literally out one door and in the next which is amazing! I mentioned our slight inconveniences when we left to a lovely lady at the front desk who listened and empathized with my concerns. She was kind and understanding which turned our experience around- I made note that it seems a large population of their guests are here for medical appointments so it seems a little extra care and compassion didn’t seem unreasonable. She agreed and said she would address my concerns. I thanked her for being kind and understanding and for taking the time to listen. That said- we would go back for the convenience of Dana Farber being outside the door! You can park in the garage and there are close food options - but more importantly we would return for the pure kindness of the associate at the front desk this morning- a lovely lady in red- thank you! You are primarily the reason we will be back!

Great hotel. Room was comfortable and the beds were nice. Friendly staff. Convenient parking (paid). Close to Boston Children's Hospital.

As a traveler for pleasure this is a convenient and welcoming hotel!
But for a patient of any of the world class health facilites within a few miles of this location, it is a warm, friendly, necessary respite that is like nothing I have ever needed! I say this from first hand experience. I won’t get into health specifics but after several long tiring days of being the loved one of a patient or a patient myself traveling with family this hotel, the staff, the most comfortable beds, and the attached restaurant and near by food court is like an oasis. Each and every time we stay there we remark at what a gem this hotel is for us regardless that we have family that lives within 45 minutes of this location.
The entire hotel is clean, maintained and well laid out. There is even a convenient parking garage attached that the hotel validates the parking rate during your stay.
The staff is courteous, professional and accommodating.
I would like to mention one particular staff person, Angel.
I feel Angel absolutely represents the definition of customer service! Not only is he extremely polite, friendly and helpful, he was immaculate in his appearance and demeanor. This level of caring about the “customers” experience is reminiscent of my father’s approach as a restaurateur and inn keeper. He was meticulous in everything he did, both personally and professionally and was rewarded with a successful, respected career in a very inhospitable business. I hope Angel is recognized for his service in the same manner as my dad, despite the fact that my dad owned his businesses, Angel demonstrates the same level of dedication that an owner would.
The only other caveat I will mention is that due to the location of this fine establishment, I recommend bringing a portable “white noise” device or use your phone. There are several emergency vehicles that approach the neighboring hospitals with short siren alerts that can be disruptive while trying to sleep.
Besides that I highly recommend the Inn at Longwood for a plethora of reasons!