The Inn at Longwood Medical

Front desk staff was incredibly knowledgeable about all resources available to guests during their stay.

Proximity to hospital can’t be beat

I'm not even a guest here, but this hotel completely won me over. I was in a bind and needed a quiet space for an important call and the staff didn't hesitate to help. Karen, the catering director, generously offered me the use of their conference room at no charge. That kind of gesture says everything about a place. It's not just about business, they actually care about people.

Noah at the front desk was equally wonderful, helpful, patient, and genuinely warm throughout the whole experience.

I'll absolutely be back, and next time as a guest. Places like this are rare. Thank you, Karen and Noah, you made a stressful day so much easier.

We have stayed at the Inn many times over the years due to serious family medical issues. The staff has always been both highly professional and accommodating. We would in particular like to recognize and thank Malinda at the front desk who provided tremendous and highly personal service.

The rooms are fine the customer service is lacking and I have stayed there 4 times in the last several months. Each time surrounded by stress and inadequate staff to attend to our needs. I am NOT an unreasonable person but I would say that you are better off finding another hotel, even if it is more expensive. I will not return to this venue.

If I could give a minus 10 I would. This Hotel was unprofessional. 4 people checked in, it was clear that we would pay a night each or accommodation. At the time that was no issue, they took our passports and bank cards and received all the information that was required.
I got back to Australia, they decided on their on accord that they would charge my credit card for the entire stay, this was not agreed on. They were contacted and did refund quickly. I happened to look at my statement and they had taken out another $530, these transactions were not approved by me nor did they reach out to us to explain the situation. Several messages were left on the hotel voicemail with no response. All these charges on my card incur a international transaction fee that I have now cover. They way they have handled this is completely inappropriate and creates unnecessary financial stress on myself. You have no right to use my card however you like!!

Great experience. Loved the room and especially appreciated the warmth and helpfulness of Angel at the front desk. I will definitely be back.

We stayed here when I was running the Boston Marathon. Everyone was so welcoming, kind and generous, especially Noah the manager and the restaurant staff. The rooms were a good size, spotlessly clean, and had all the facilities we needed. Location was OK - about 2miles to the city centre or public transport a 10min walk away (Longwood Medical or Longwood stations). The hotel was perfect for the marathon with free breakfast snacks in the morning of the race and a celebratory buffet with drinks afterwards. I would definitely stay here again.

My wife and I were attending a conference nearby and the organizers recommended the Inn at Longwood Medical. It was just right for us. Rooms were clean and comfortable. The Inn was very quiet. Price was fair, for Boston. Elevators worked well (don't laugh, they don't always at places we have stayed). Staff was professional but unobtrusive. The Inn was also collocated with restaurant and food court that could be accessed without going outside. We'll stay there again on our next trip!

Fabulous Hotel. The people at the front desk were very responsive. They gave us tea when we asked, extra towels. They had a place we could refreeze our ice packs for the trip home. Very clean. Location was perfect - just a 7 minute walk from our conference.

Exactly what I needed. Bright, clean, comfy, and a really good restaurant with a food court! Clear communication and super friendly helpful staff, Sara was especially helpful. Would definitely stay here again!

Location is perfect with convenient proximity to Mass eye and Ear and MGB. Once we got the car in the garage which is right there, we were free to go eat, walk around and see some sights. The room was great and very comfy.

I wanted to note how thoughtful Yolcie was during my stay. It is clear to me that she must deal frequently with stressed, sad, anxious folks who are going back and forth to the hospital with loved ones; and Yolcie in particular, does that with grace and deep kindness! She is very thoughtful!

The staff desire to serve in a professional manner is superb… consistent throughout the whole staff

In particular, Noah at the front desk, went beyond to support us and getting a cab

The restaurant is also a delight and a good value

Convient location, big clean room, nice restaurant and friendly staff. Angel was especially welcoming and helpful.