The Inn at Longwood Medical

The Inn at Longwood was amazing and Sean at the front desk was very helpful.

Close to everything and spotless.

My husband was having treatments at Brigham anf Women’s This hotel was convent The staff were very helpful, especially Sara, who assisted us in getting a taxi in a timely manner Would recommend this hotel

No complaints about hotel in terms of amenity and location nor in my interactions with staff while there.
The rating comes down to a charge of $58.22 made a day after my departure. There is no justification for this charge, which one can presume was made on the basis of being a unsuspecting foreigner who the Inn are looking to fleece. Disappointing to say the least and has completely destroyed my positive impression!
Well done!

Excellent customer service from Sara at the front desk who helped us with an early check in! Great location & very comfortable stay, excellent to have the food court conveniently attached also.

The experience was amazing. The staff is very professional and friendly. The location is excellent if you have a loved one in the hospital. It's not even a minute walk to the Beth Isreal Deaconess Hospital. You get a continental breakfast included and if you do have a loved one in the hospital just show proof and you get their discount. I would recommend the Inn at Longwood!

Nothing

My husband was a patient at a medical facility in Boston and I wanted to stay nearby while he was there. The Inn at Longwood Medical was a pleasant 5 minute walk away from his facility. My first visit was to check out the location and get information regarding a possible stay at Longwood. I met DIRIE MONIN at reception and he was extremely helpful, kind, and was able to supply all the information I needed. Even some I didn't ask about. It was extremely comforting to talk with Dirie, as I told him about my husband's hospital stay. I was told that the Inn gives a discounted rate and a free continental breakfast for family members of hospital patients. This was a wonderful perk. All the staff I came in contact with were friendly and professional, but my primary reason for this review is one employee in particular - Dirie. He was the best ambassador the Inn at Longwood Medical could ever have! He helped to make a stressful situation a little easier to bear. I highly recommend the Inn at Longwood Medical.

Small cramped room, although seemingly clean.

God-awful breakfast service. At first I was disbelieving of the employees incompetence, then realized the restaurant is severely understaffed.

Skip breakfast if you are a hotel guest.The continental breakfast is a big joke. Your choice of one:
-piece of toast
-English muffin
-bagel
-muffin

No substituting and a small fruit cup with
-coffee.

They look at you if you are a beggar if you don’t order more from the menu.

Just unbelievable.

I went to college near this hotel and I have stayed here because it is very convenient to my school when I come to my reunions (I have attended many). It is also a simple walk up to Fenway Park (go Red Sox). The hotel is situated in a perfect part of Boston with fantastic restaurants, museums, and wonderful places to walk. Transportation options are abundant (Boston is a manageable city and it is easy to get around). Like most Boston accommodations, this hotel is not inexpensive, but I always feel safe during my stays. This area of Boston is surrounded by many hospitals and medical institutions, so, until the wee hours of the night, the ambulance noise can be annoying. Fortunately, the hotel buffers some of that noise with some sound proofing. The rooms are relatively small, but comfortable and clean. So, it is a good choice. You will not be in your room much because Boston is a vibrant city with tons of things to do and see.

La ubicación. Estaba cerca de la universidad donde íbamos a hacer el curso.

Located next to Boston children’s hospital, very convenient.2 inches of hair in tub drain, about 6 Kleenex in box , no extras, no bottled water,no water pressure in shower, restaurant closed on weekend nights. Breakfast took forever and waitstaff was awful

While in a good location, the property charge an additional $30 fee not shown on booking.com.

Parking overnight was $50.

Late checkout started at $50 for an additional hour after regular checkout.

Price gouging at its finest.

I have been using this hotel for for several years to support us during medical visits and InPatient stays at Brigham. And Women’s Hospital. The location, cleanliness and access to amenities makes this a great choice. Recently the customer service has been great. Sara at the front desk will go above and beyond to assist with your needs. She was able to help with booking during a very difficult time and when rooms were scarce. While I will have to change rooms during my upcoming stay, she worked diligently to coordinate the two rooms to meet my urgent need.

This hotel was originally opened to support family’s of patients at Boston Children’s Hospital. In that capacity it is a good choice. Otherwise I can see no compelling reason to stay at this property. Our room was tiny, in need of updating. The bathroom was the smallest I’ve ever seen in my life, and I traveled for a living. The most glaring fault though was the HVAC system was a portable room air conditioner sounded like a jet engine when it cycled on and off.

The inn is very convenient especially if you need to use or visit Boston’s top medical facilities. Rooms are quiet and clean and the galleria provides fast food needs. Parking on site but slow elevator. Angel at the front desk is professional, kind and helpful. Wait for him to check you in as there is one specific desk person who does not seem to grasp hotel etiquette.

Front desk staff was incredibly knowledgeable about all resources available to guests during their stay.