Quality Inn & Suites Columbus West - Hilliard

Hotels
•
Quality Inn
7.8 (298 reviews)
2340 Westbelt Drive , Columbus , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for the price
Cons:
Cleanliness issues
Maintenance problems
Poor breakfast quality

Categories

Cleanliness
6.55
Multiple reviews expressed concerns about cleanliness, including dirty rooms and public areas.
Service
9.05
Friendly and accommodating staff received positive feedback.
Location
9.05
Conveniently located near essential amenities and events, with a positive sentiment about safety.
Room Quality
6.55
Rooms reported to be old and in poor repair, several maintenance issues noted.
Amenities
8.05
Breakfast and amenities received mixed reviews but still appreciated.
Value for Money
8.55
Generally considered good value for the price, despite some complaints.
Food and Beverage
6.55
Negative feedback about breakfast quality and options.
Overall Experience
8.05
Overall experience was acceptable with notable issues that deterred return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 19:51

Property Description

Convenient Location
Located just 15 km from popular attractions such as Ohio Theater and Capitol Square, our hotel offers easy access to the best of Columbus.

Complimentary Amenities
Enjoy a complimentary American breakfast during your stay and take advantage of our free WiFi to stay connected throughout your visit.

Nearby Attractions
Explore Columbus with ease as our hotel is located within a short distance from Columbus Museum of Art, BalletMet, and John Glenn Columbus International Airport.

Book your stay at Quality Inn & Suites Columbus West - Hilliard for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 298 reviews
Cleanliness: 6.55
Service: 9.05
Location: 9.05
Room Quality: 6.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 6.55
Overall Experience: 8.05
W
Welker • extended_group • us
6
2026-05-14 • via Nuitee
E
Edward • solo_traveller • us
8
2026-05-05 • via Nuitee
G
Gorenflo • couple • us
2
2026-04-30 • via Nuitee
M
MARK • extended_group • us
7
2026-04-27 • via Nuitee
A
April • couple • us
1
Didn’t stay after first few minutes of walking in, went and got a different hotel.
Pros:

Very shady characters in parking lot.

Cons:

The front desk was rude.

2026-04-27 • via Nuitee
K
Kattrea • family_with_children • us
5
Pros:

Room was clean and facilities were clean

Cons:

Felt unsafe when a drunk disgruntled customer became irrational in the lobby with my 6year old son present and making threats and yelling with staff.

Breakfast could be better.

2026-03-29 • via Nuitee
J
Joe • family_with_children • us
4
Pros:

All

Cons:

None

2025-12-18 • via Nuitee
H
Hedman • family_with_children • us
10
2025-11-23 • via Nuitee
J
Jan • couple • us
8
2025-11-07 • via Nuitee
E
Eliana • solo_traveller • co
6
Didn't meet my expectations
Pros:

The price and the comfortable beds

Cons:

The facilities are very old and run-down, the parking lot is full of debris, and there was a room with completely disorganized furniture that gave a bad impression. But the worst part was that the elevator was dirty and wasn't cleaned at all during my stay. The breakfast was also bad. I don't mind if the hotel is old, but I do care that it's clean.

2025-11-06 • via Nuitee
S
Sandra • family_with_children • us
9
Better bang for the buck and still good. Would go back!
Pros:

It was clear that it was old, but everything else about it was great! Good value.

Cons:

Some things were old.

2025-11-03 • via Nuitee
M
Mark • family_with_children • us
5
Beds were okay but the cover was dirty.
Pros:

It was old

Cons:

The bed had a over had crumbs and a stain on it.

2025-11-03 • via Nuitee
• couple • us
5
Probably wont be back
Cons:

Breakfast was minimal, dried blood on one of the towels, and the motel next door had prostitution and drug deals occuring.

2025-10-31 • via Nuitee
J
Joy • extended_group • gb
3
2025-10-20 • via Nuitee
C
Clarissa • extended_group • us
5
Pros:

It fit the whole group

Cons:

The bathroom had mold

2025-10-12 • via Nuitee
M
Michelle
10
Pros:

We loved it!!

2025-10-11 • via Nuitee
D
Duane • family
6
Pros:

For the Pros. The location was close to the highway, gas stations and needed amenities. The front end staff was pleasant and accommodating and there is a small breakfast offered in the morning.
The Cons,our room had a very large yellow stain and patching from what is apparently a water leak. There was no cosmetic fixes and it was bubbled and chipping. The bathrub leaked when you showered. The TV guide does not work and the bed pillows were child sized.
We were here for 3 days, no one changed the towels or trash during this time.
Not sure what happened here, but we will probably not return here again

2025-10-06 • via Nuitee
• couple • us
5
2025-10-06 • via Nuitee
T
Tina • solo_traveller • us
10
2025-10-06 • via Nuitee
E
Ed • partner
10
Pros:

Affordable, clean room. Thank you!

2025-10-04 • via Nuitee