Quality Inn & Suites Columbus West - Hilliard

Hotels
•
Quality Inn
7.8 (300 reviews)
2340 Westbelt Drive , Columbus , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for the price
Cons:
Cleanliness issues
Maintenance problems
Poor breakfast quality

Categories

Cleanliness
6.55
Multiple reviews expressed concerns about cleanliness, including dirty rooms and public areas.
Service
9.05
Friendly and accommodating staff received positive feedback.
Location
9.05
Conveniently located near essential amenities and events, with a positive sentiment about safety.
Room Quality
6.55
Rooms reported to be old and in poor repair, several maintenance issues noted.
Amenities
8.05
Breakfast and amenities received mixed reviews but still appreciated.
Value for Money
8.55
Generally considered good value for the price, despite some complaints.
Food and Beverage
6.55
Negative feedback about breakfast quality and options.
Overall Experience
8.05
Overall experience was acceptable with notable issues that deterred return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 19:51

Property Description

Convenient Location
Located just 15 km from popular attractions such as Ohio Theater and Capitol Square, our hotel offers easy access to the best of Columbus.

Complimentary Amenities
Enjoy a complimentary American breakfast during your stay and take advantage of our free WiFi to stay connected throughout your visit.

Nearby Attractions
Explore Columbus with ease as our hotel is located within a short distance from Columbus Museum of Art, BalletMet, and John Glenn Columbus International Airport.

Book your stay at Quality Inn & Suites Columbus West - Hilliard for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 300 reviews
Cleanliness: 6.55
Service: 9.05
Location: 9.05
Room Quality: 6.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 6.55
Overall Experience: 8.05
A
Alex • couple • us
4
Breakfast not good. Rooms need help
Pros:

Bed was ok

Cons:

Blanket was stained. Pillows were stained.
Exhaust fan was very dirty.
Mold in the showered.
A lot of TLC needed.

2026-07-23 • via Nuitee
D
Dotts. • couple • us
1
Very horrible and terrifying with all this sex traffickng going on
Pros:

Nothing at all very uncomfortable

Cons:

I was walked in on twice once while I was sleeping and I thought I was tripping but I heard the door close the 2nd time it was confirmed when the man walked back in while I was awake getting dressed but was actually naked at the time and because I booked 3rd party I was not able to be accommodated

2026-07-23 • via Nuitee
B
Baily • couple • us
1
I didn’t stay. I drove to the parking lot and left.
Pros:

Horrible rundown property and poorly managed. I booked within an hour on Booking.com went there immediately tried to cancel. They said that I could cancel my stay and get a refund. I canceled through Booking.com and they did not answer. My next three phone calls ignored the request from Booking.com and claimed that I had stayed there checked in and checked out the next day.

Cons:

Everything dirty, rundown poorly managed, and I didn’t even go inside.

2026-07-20 • via Nuitee
G
girum • family_with_children • us
2
2026-07-20 • via Nuitee
C
Christie • solo_traveller • us
1
Nasty Place!!!
Pros:

Nothing

Cons:

It was filthy, the tub wasn't clean. There was dirt in every corner. I was worried about getting bed bugs!!! The light switches looked like no one cleaned them in years. We skipped breakfast because they were so nasty that we didn't trust eating there!!!

2026-07-19 • via Nuitee
P
pluh • solo_traveller • us
7
2026-07-19 • via Nuitee
K
ken • couple • us
2
Totally disappointing; I would expect to see a hotel like this in rural West Virginia or New Delhi India, but not Columb
Pros:

Nothing. It was rundown, dirty, unkempt, uncontrolled weeds, the welcome mat at the entrance was extensively worn and should have been replaced years ago, the door to the laundry room was located just off the lobby and was left wide open to show its clutter.

Cons:

The carpet in the room was ancient and dirty, especially along the edges of furniture and the perimeter of the room, revealing it hadn’t been vacuumed well in months, the knob holding the lampshade on was missing and the shade hung lopsided, the mirror in the bathroom was was damaged with the reflective material missing, there were no wash cloths available, the A/C functioned terribly bad, causing the carpet and bed linens to feel wet to the touch, furniture was chipped with pieces of edges missing, trim throughout the room was also chipped and unsightly. BOOKING.COM should be embarrassed to list this hotel on their site.

2026-07-19 • via Nuitee
C
Christina • couple • us
10
2026-07-13 • via Nuitee
W
Welker • extended_group • us
6
2026-05-14 • via Nuitee
E
Edward • solo_traveller • us
8
2026-05-05 • via Nuitee
G
Gorenflo • couple • us
2
2026-04-30 • via Nuitee
M
MARK • extended_group • us
7
2026-04-27 • via Nuitee
A
April • couple • us
1
Didn’t stay after first few minutes of walking in, went and got a different hotel.
Pros:

Very shady characters in parking lot.

Cons:

The front desk was rude.

2026-04-27 • via Nuitee
K
Kattrea • family_with_children • us
5
Pros:

Room was clean and facilities were clean

Cons:

Felt unsafe when a drunk disgruntled customer became irrational in the lobby with my 6year old son present and making threats and yelling with staff.

Breakfast could be better.

2026-03-29 • via Nuitee
J
Joe • family_with_children • us
4
Pros:

All

Cons:

None

2025-12-18 • via Nuitee
H
Hedman • family_with_children • us
10
2025-11-23 • via Nuitee
J
Jan • couple • us
8
2025-11-07 • via Nuitee
E
Eliana • solo_traveller • co
6
Didn't meet my expectations
Pros:

The price and the comfortable beds

Cons:

The facilities are very old and run-down, the parking lot is full of debris, and there was a room with completely disorganized furniture that gave a bad impression. But the worst part was that the elevator was dirty and wasn't cleaned at all during my stay. The breakfast was also bad. I don't mind if the hotel is old, but I do care that it's clean.

2025-11-06 • via Nuitee
S
Sandra • family_with_children • us
9
Better bang for the buck and still good. Would go back!
Pros:

It was clear that it was old, but everything else about it was great! Good value.

Cons:

Some things were old.

2025-11-03 • via Nuitee
M
Mark • family_with_children • us
5
Beds were okay but the cover was dirty.
Pros:

It was old

Cons:

The bed had a over had crumbs and a stain on it.

2025-11-03 • via Nuitee