Quality Inn & Suites Columbus West - Hilliard

Hotels
•
Quality Inn
7.8 (294 reviews)
2340 Westbelt Drive , Columbus , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Front desk (limited hours)
Free wired internet
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for the price
Cons:
Cleanliness issues
Maintenance problems
Poor breakfast quality

Categories

Cleanliness
6.55
Multiple reviews expressed concerns about cleanliness, including dirty rooms and public areas.
Service
9.05
Friendly and accommodating staff received positive feedback.
Location
9.05
Conveniently located near essential amenities and events, with a positive sentiment about safety.
Room Quality
6.55
Rooms reported to be old and in poor repair, several maintenance issues noted.
Amenities
8.05
Breakfast and amenities received mixed reviews but still appreciated.
Value for Money
8.55
Generally considered good value for the price, despite some complaints.
Food and Beverage
6.55
Negative feedback about breakfast quality and options.
Overall Experience
8.05
Overall experience was acceptable with notable issues that deterred return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 19:51

Property Description

Convenient Location
Located just 15 km from popular attractions such as Ohio Theater and Capitol Square, our hotel offers easy access to the best of Columbus.

Complimentary Amenities
Enjoy a complimentary American breakfast during your stay and take advantage of our free WiFi to stay connected throughout your visit.

Nearby Attractions
Explore Columbus with ease as our hotel is located within a short distance from Columbus Museum of Art, BalletMet, and John Glenn Columbus International Airport.

Book your stay at Quality Inn & Suites Columbus West - Hilliard for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 294 reviews
Cleanliness: 6.55
Service: 9.05
Location: 9.05
Room Quality: 6.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 6.55
Overall Experience: 8.05
J
Joe • family_with_children • us
4
Pros:

All

Cons:

None

2025-12-18 • via Nuitee
H
Hedman • family_with_children • us
10
2025-11-23 • via Nuitee
J
Jan • couple • us
8
2025-11-07 • via Nuitee
E
Eliana • solo_traveller • co
6
Didn't meet my expectations
Pros:

The price and the comfortable beds

Cons:

The facilities are very old and run-down, the parking lot is full of debris, and there was a room with completely disorganized furniture that gave a bad impression. But the worst part was that the elevator was dirty and wasn't cleaned at all during my stay. The breakfast was also bad. I don't mind if the hotel is old, but I do care that it's clean.

2025-11-06 • via Nuitee
S
Sandra • family_with_children • us
9
Better bang for the buck and still good. Would go back!
Pros:

It was clear that it was old, but everything else about it was great! Good value.

Cons:

Some things were old.

2025-11-03 • via Nuitee
M
Mark • family_with_children • us
5
Beds were okay but the cover was dirty.
Pros:

It was old

Cons:

The bed had a over had crumbs and a stain on it.

2025-11-03 • via Nuitee
• couple • us
5
Probably wont be back
Cons:

Breakfast was minimal, dried blood on one of the towels, and the motel next door had prostitution and drug deals occuring.

2025-10-31 • via Nuitee
J
Joy • extended_group • gb
3
2025-10-20 • via Nuitee
C
Clarissa • extended_group • us
5
Pros:

It fit the whole group

Cons:

The bathroom had mold

2025-10-12 • via Nuitee
M
Michelle
10
Pros:

We loved it!!

2025-10-11 • via Nuitee
T
Tina • solo_traveller • us
10
2025-10-06 • via Nuitee
D
Duane • family
6
Pros:

For the Pros. The location was close to the highway, gas stations and needed amenities. The front end staff was pleasant and accommodating and there is a small breakfast offered in the morning.
The Cons,our room had a very large yellow stain and patching from what is apparently a water leak. There was no cosmetic fixes and it was bubbled and chipping. The bathrub leaked when you showered. The TV guide does not work and the bed pillows were child sized.
We were here for 3 days, no one changed the towels or trash during this time.
Not sure what happened here, but we will probably not return here again

2025-10-06 • via Nuitee
• couple • us
5
2025-10-06 • via Nuitee
E
Ed • partner
10
Pros:

Affordable, clean room. Thank you!

2025-10-04 • via Nuitee
D
Direzze • solo_traveller • us
8
My stay was comfortable .
Pros:

The staff very friendly

Cons:

Entrance didn't look very clean, glass on doors was dirty, elevators were not updated . Remote to tv in room was faded and couldn't get YouTube. I had mt ipad and couldn't get it either cause i needed a password and thst wasn't available in the room.

2025-10-01 • via Nuitee
A
AnnaCatherine • couple • us
9
Pros:

Friendly staff

Cons:

Nothing

2025-09-28 • via Nuitee
C
Christine
2
Pros:

I reserved two king size rooms, and they both smelled like cigarette smoke, one room was missing the handle on the bathroom door and the toilet wouldn’t flush and the other room was missing the office chair and the staff just replaced it with a dining chair… Horrible service. The breakfast was awful, scrambled eggs, undercooked, and sausage, links overcooked, no cereal for younger kids. The front desk staff had told me that because of all the problems in the one room with the bathroom, not functioning that they would refund me the cost for that room, but when I left the front desk person who was there said that they couldn’t refund anything because I had reserved the rooms through a third-party… So I have learned to never reserve rooms through a third-party again and only booked directly with the hotel and don’t believe the front desk staff when they tell you that they’ll actually accommodate you for the many inconveniences in the hotel!

2025-09-26 • via Nuitee
J
Julie
10
Pros:

Good breakfast. Quite room.

2025-09-23 • via Nuitee
H
Hailie
10
Pros:

It’s was a very nice experience.

2025-09-21 • via Nuitee
D
Dennis
6
Unfortunately, not a place we would stay again.
Pros:

Room was in poor repair. There was a hole in the bathroom door, the toilet paper holder was broken off. There was a drawer missing from the dresser and there was no chair at the desk. Staff brought a chair but seemed indifferent about the other problems.

2025-09-18 • via Nuitee