Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and modern
Friendly staff
Excellent location
Cons:
Overpriced services
Room space could be better

Categories

Cleanliness
9.51
The hotel is reported to be very clean in multiple reviews.
Service
9.98
The staff is described as very friendly, attentive, and accommodating.
Location
10
The location is praised as amazing and convenient for most activities.
Room Quality
8.47
Some reviews mentioned tight living space or poor bedding quality.
Amenities
9
Amenities like spacious bathrooms were appreciated, but some guests found costs high.
Value for Money
8.46
Some guests felt that certain services were overpriced.
Food and Beverage
8.51
Meals and drinks were described as quite expensive compared to the service offered.
Overall Experience
9.69
Most guests had wonderful experiences, with one noted disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:28

Property Description

Luxurious Accommodations
Experience the epitome of luxury at Sofitel Chicago Magnificent Mile, where each room is adorned with French art de vivre furnishings and features feathertop duvet bedding and a marble bathroom.

Culinary Delights
Indulge in locally-sourced French-inspired cuisine at Café des Architectes, or sip on crafted cocktails at Le Bar while enjoying breathtaking city views from floor-to-ceiling windows.

Meeting Space and Fitness Center
With over 10,000 square feet of meeting space, a ballroom, and a fitness center, this hotel caters to both business and leisure travelers alike.

Book your stay at Sofitel Chicago Magnificent Mile for a truly unforgettable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Video

Guest Reviews

9.2
Based on 2094 reviews
Cleanliness: 9.51
Service: 9.98
Location: 10
Room Quality: 8.47
Amenities: 9
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 9.69
A
ABDOSSALAM • solo_traveller • sa
8
Pros:

Location
Room size and amenities

Cons:

No spa facilities

2026-09-18 • via Nuitee
A
Aleksei • couple • us
10
2026-09-18 • via Nuitee
M
Melinda • solo_traveller • us
7
Pros:

I thought the hotel lacked service expected at a 4.5 star. The room bar included one bottle of water and nothing more. The coffee machine is in a dark cabinet and not accessible. The carpet is dark and hotel overall outdated.

Cons:

The bed was comfortable.

2026-09-18 • via Nuitee
S
Sherri • couple • us
10
10/10
Pros:

Very clean

Cons:

I liked everything

2026-09-17 • via Nuitee
A
Antonis • family_with_children • gr
10
2026-09-14 • via Nuitee
A
Ashley • couple • us
10
Pros:

The location

2026-09-14 • via Nuitee
C
Corcoran • couple • us
6
Pros:

Location was excellent, great place to stay if you want to be close to the Magnificent Mile and all the shops.

Cons:

The air conditioning wasn't working properly on our first day/night, and maybe a little better on the second, and our hotel room was very hot at night. This ruined the experience.

2026-09-06 • via Nuitee
K
Kristin • couple • us
10
2026-09-06 • via Nuitee
A
Angie • couple • us
5
Pros:

The gym had great equipment. The bed and linens were clean and comfortable.

Cons:

The room would not cool lower than 75 degrees our entire stay.

2026-09-04 • via Nuitee
S
Scherler • family_with_children • us
10
2026-09-04 • via Nuitee
G
Go Bernadsius • couple • ca
8
2026-09-04 • via Nuitee
F
Felipe • couple • br
10
Pros:

Localização é excelente. Perto de tudo. Hotel limpo, funcionários educados e muito prestativos.

2026-09-03 • via Nuitee
J
Jose Carlos • couple • gt
8
2026-09-01 • via Nuitee
S
Sirma • couple • tr
9
2026-08-29 • via Nuitee
D
David • couple • us
10
2026-08-28 • via Nuitee
S
Shantel Walker • solo_traveller • us
9
2026-08-28 • via Nuitee
S
se477 • Business
10
exceptional
Pros:

I have always considered the Sofitel brand to be exceptional, known for its high customer service standards and beautifully appointed rooms. However, the Chicago Magnificent Mile location exceeds my expectations each time I
come here.I had a later than expected arrival, but the team ensured my check-in was incredibly smooth and comfortable. I want to express my sincere gratitude and recognition for the staff who went above and beyond to welcome me. Vince and Thomas, in particular, provided outstanding service that turned what could have been a stressful arrival into a wonderful experience.This property truly represents the very best of Sofitel hospitality. I cannot recommend them highly enough!

2026-08-27 • via Tripadvisor
T
Troy • couple • us
10
2026-08-27 • via Nuitee
B
britgne • couple • us
9
2026-08-27 • via Nuitee
S
SAMUELG85 • Friends getaway • Zapopan, Guadalajara Metropolitan Area
4
An average hotel which claims to be on the luxury side.
Pros:

The good : rooms were clean, ok space and beds were comfortable. A bit outdated and closer to a regular hotel rather an upscale one. Breakfast was tasty and varied, with heaps of options. Double checking your bill is highly recommended since some rates are breakfast inclusive and bills come with the service included. Close to all activities and walking to everywhere is easy. Bathroom amenities are good.
The bad:
We were charged twice for gratuity… so pretty much our breakfasts were never included some bills came with gratuity included some didn’t so it was confusing for us. I requested to correct some of those breakfast bills to the front desk guy in that moment and he told me he couldn’t do anything (a big lie). Our AMEX 100 usd credit for each room was not debited to our account because we had to separate things from one room and another room even though the reservation was all in one card… so basically 75 usd were wasted there. We were supposed to get free “upgrades” i requested a room with two beds and they still charge for that. Even though the room was in a lower floor. I don’t even know how amex chooses Sofitel in their selected hotels, costumer service is miserable. Housekeeping came in at 9am, told her to come 1 hour later and they never cleaned the room in one of our days.
Conclusion: it’s an ok hotel if you get a cheap rate, otherwise stay somewhere else. I don’t think I’ll ever choose it again.
And they definitely need to train better their front desk people so they treat the costumer better, at the end of the day it’s our money who has them working behind that desk.

2026-08-25 • via Tripadvisor