Best Western Plus Executive Inn Rowland Height City of Industry

Hotels
Best Western Plus
8.3 (416 reviews)
18880 East Gale Avenue , Rowland Heights , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Cons:
Loud due to freeway
Breakfast options limited

Categories

Cleanliness
7.8
Clean and well kept, but some odors present.
Service
9.3
Staff was friendly and ready to assist.
Location
7.3
Location next to the freeway, loud at night.
Room Quality
8.3
Comfortable rooms but facing the freeway can be noisy.
Amenities
8.8
Facilities were inviting and offered a decent breakfast.
Value for Money
8.3
Standard quality for this hotel tier.
Food and Beverage
7.8
Breakfast could be better; limited options.
Overall Experience
8.8
Overall enjoyable stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:49

Property Description

Convenient Location
This hotel is perfectly situated near the City of Industry & Walnut Business Parks and a short drive from Disneyland.

Comfortable Accommodations
Guests can expect well-equipped rooms with modern amenities including a cable TV, refrigerator, and complimentary WiFi. Suites with spacious sitting areas are also available for those seeking extra comfort.

Great Facilities
Enjoy a complimentary breakfast, relax by the outdoor pool, and take advantage of the free shuttle service to the Citadel Outlet Mall. With a 24-hour front desk, free parking, business center, and heated spa, this hotel ensures a convenient and comfortable stay.

Book your stay at the Best Western Plus Executive Inn now for a memorable experience near Los Angeles and Ontario.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 416 reviews
Cleanliness: 7.8
Service: 9.3
Location: 7.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 7.8
Overall Experience: 8.8
X
Xin family_with_children us
7
Pros:

My room is on the side facing the freeway, and it’s just way too noisy. The hotel’s soundproofing is really poor. On top of that, I didn’t feel very safe or comfortable staying here, and I barely got any rest all night.

2026-09-05 via Nuitee
I
Irene extended_group us
6
2026-09-02 via Nuitee
Z
zhehan couple us
8
2026-09-02 via Nuitee
Y
yang family_with_children us
10
2026-08-31 via Nuitee
L
Leticia extended_group us
10
2026-08-25 via Nuitee
R
Rachel solo_traveller us
10
Pros:

Convient location to friends and the freeway.

2026-08-23 via Nuitee
J
Joe solo_traveller us
10
Pros:

Like the staff, really awesome

Cons:

N/A

2026-08-16 via Nuitee
M
Miriam Gabriela solo_traveller us
10
2026-08-08 via Nuitee
T
Tianfang couple us
1
2026-08-03 via Nuitee
Z
zhehan couple us
8
2026-08-02 via Nuitee
L
lusica couple us
10
2026-07-19 via Nuitee
志雄 couple tw
10
2026-07-13 via Nuitee
R
Roberto couple mx
10
2026-07-12 via Nuitee
X
XIN family_with_children cn
4
The overall service fell far below expectations
Cons:

The designated parking area is quite far from our accommodation. We had to travel along narrow paths and climb flights of stairs. We were never notified about this arrangement in advance. We struggled tremendously hauling our bulky luggage all the way to the lodging. There was zero prior notice nor any available porter service guidance. Besides, the parking lot was fully occupied with hardly any vacant parking spaces left.

The ordering counter and dining area are separate, and no one told me beforehand. My daughter and I were forced to wait more than forty minutes at the bar counter.

2026-07-09 via Nuitee
R
ronald family_with_children us
8
2026-07-07 via Nuitee
D
Dao family_with_children us
3
2026-07-07 via Nuitee
S
Siliu couple us
8
2026-07-07 via Nuitee
K
Keangpo family_with_children us
3
Just too noisy as next to free way
Pros:

Ok

Cons:

Too noisy

2026-07-05 via Nuitee
C
carrillo solo_traveller us
9
2026-07-04 via Nuitee
H
Hai couple us
8
2026-07-04 via Nuitee