SureStay Plus Hotel by Best Western Sevierville

Hotels
•
SureStay Plus Hotel by Best Western
7.7 (3685 reviews)
680 Winfield Dunn Pkwy , Sevierville , US
+1 865-429-7797

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Affordable prices
Cons:
Poor room cleanliness
Uncomfortable beds
Breakfast quality issues

Categories

Cleanliness
6.7
Several reviews indicated issues with cleanliness, especially regarding dirty floors and maintenance.
Service
8.7
Majority of staff were reported as friendly and helpful, with specific praise for the front desk.
Location
8.7
Location was frequently praised as great, convenient, and close to everything.
Room Quality
7.2
Some reports of uncomfortable beds and issues with room size, though generally acceptable.
Amenities
7.7
Amenities were considered basic but satisfactory, with requests for improvement in breakfast offerings.
Value for Money
8.2
Generally considered affordable given the location and service, although some noted cleanliness issues.
Food and Beverage
7.2
Some complaints about breakfast variety and quality, though coffee and the food availability were positively noted.
Overall Experience
7.2
Mixed feelings overall, good location and service, but cleanliness and comfort issues affected experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:27

Property Description

Convenient Location
The Econo Lodge hotel offers an ideal location near downtown Pigeon Forge and the Smoky Mountains, with various dining options within walking distance.

Comfortable Amenities
Enjoy complimentary breakfast, free Wi-Fi, and a seasonal outdoor pool with a water slide. Business travelers will appreciate the public computer access and copy/fax services.

Well-Equipped Rooms
Relax in guest rooms with convenient amenities like curved shower rods, refrigerators, and cable TV. Upgrade to rooms with microwaves, coffee makers, and whirlpool bathtubs for added luxury.

Book now to experience a convenient stay with comfortable amenities at Econo Lodge!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.7
Based on 3685 reviews
Cleanliness: 6.7
Service: 8.7
Location: 8.7
Room Quality: 7.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 7.2
W
Wanda • solo_traveller • us
8
2026-10-16 • via Nuitee
W
Wanda • solo_traveller • us
8
2026-10-16 • via Nuitee
M
Moses • solo_traveller • us
10
Pros:

People are nice and it's clean.

2026-10-15 • via Nuitee
J
Justin • solo_traveller • gb
10
Pros:

Free coffee in reception and good location with restaurants nearby

2026-10-14 • via Nuitee
A
Amanda • couple • us
10
2026-10-14 • via Nuitee
T
Tina • family_with_children • us
10
Staff was very nice and helpful!!!!
Pros:

Everything!!!!! Everything was exceptionally clean.

2026-10-14 • via Nuitee
T
Thomas • family_with_children • nl
7
Pros:

Vriendelijk personeel. Voldoende parkeergelegenheid. Supermarkt vlakbij. Prijs niet heel hoog.

Cons:

Ik had een kamer met een tussendeur om naar een naastgelegen kamer te kunnen, hierdoor kon je hele gesprekken volgen en het zorgde ook 's nachts voor de nodige geluidsoverlast van snurkende gasten, schreeuwende kinderen en een tv-geluiden waardoor je met oordoppen moest slapen. De handdoeken op de kamer werden niet verwisseld, ik moest zelf bij de balie handdoeken vragen. Bij het ontbijt ontbraken jammer genoeg zuivelproducten en fruit.

2026-10-13 • via Nuitee
C
Calin • family_with_children • us
4
Place needs a remodel, specifically the bathroom.
Pros:

Staff was nice.

Cons:

Could not sleep, the person above me kept walking, probably even had a dog in there. Something was moving all the time very fast, had to be a dog. You can hear every single move thru that celling from the person above.

2026-10-13 • via Nuitee
O
Owen • couple • us
5
Cleaning staff needs to do better
Pros:

Location

Cons:

Couldn’t get clean towels and wash clothes kept telling they didn’t have any clean ones

2026-10-13 • via Nuitee
V
Valerie • couple • us
2
Fixtures rusty in the room. The exhaust fan in the bathroom sounded like an airplane flying over, the black on the showe
Pros:

The desk clerk was super friendly!!!

Cons:

The bed was horrible. No matter where you chose to lay on the bed you ended up in the middle. Mattress was horrible.

2026-10-11 • via Nuitee
M
Mary • family_with_children • us
4
It was very disappointing and we won't be back.
Pros:

The staff was friendly.

Cons:

It needs a major overhaul. The dry wall needs repaired. The bathroom clearly had water damage and rust. The comforter had a mystery stain. Breakfast was only served until 9 so we missed it.

2026-10-11 • via Nuitee
R
Ronnie • solo_traveller • us
10
Great hotel
Pros:

Very clean

Cons:

No red light entering from busy road

2026-10-10 • via Nuitee
M
Mike and Christy • couple • us
2
2026-10-09 • via Nuitee
C
Cherie • couple • us
7
2026-10-09 • via Nuitee
L
Leslie • solo_traveller • us
8
Probably would stay again
Pros:

Location and amount we paid; the bed was comfortable.

Cons:

The alarm clock in the room was broken,
Should have had gravy with breakfast.

2026-10-08 • via Nuitee
J
Joan • couple • us
8
good value
Pros:

price

Cons:

pillows were small

2026-10-08 • via Nuitee
A
Alexander • solo_traveller • il
8
Good hotel to stay not so far from national park
Pros:

Comfortable room, decent breakfast, good location

2026-10-07 • via Nuitee
M
Merryman • couple • us
9
Right spot for our travel.
Pros:

Breakfast, great

Cons:

Difference in price from day to another

2026-10-07 • via Nuitee
M
Melissa • solo_traveller • us
3
Find a better hotel
Pros:

Location

Cons:

The wall behind the toilet was rotting, hair on the bathroom floor, dirty looking sink, air/heat didn't have a constant fan setting, adjoining room with strangers. Very noisy

2026-10-07 • via Nuitee
K
Keatons • solo_traveller • us
8
2026-09-18 • via Nuitee