SureStay Plus Hotel by Best Western Sevierville

Hotels
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SureStay Plus Hotel by Best Western
7.7 (3364 reviews)
680 Winfield Dunn Pkwy , Sevierville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Fax/photocopying
Non-smoking throughout
Fence around pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Affordable prices
Cons:
Poor room cleanliness
Uncomfortable beds
Breakfast quality issues

Categories

Cleanliness
6.7
Several reviews indicated issues with cleanliness, especially regarding dirty floors and maintenance.
Service
8.7
Majority of staff were reported as friendly and helpful, with specific praise for the front desk.
Location
8.7
Location was frequently praised as great, convenient, and close to everything.
Room Quality
7.2
Some reports of uncomfortable beds and issues with room size, though generally acceptable.
Amenities
7.7
Amenities were considered basic but satisfactory, with requests for improvement in breakfast offerings.
Value for Money
8.2
Generally considered affordable given the location and service, although some noted cleanliness issues.
Food and Beverage
7.2
Some complaints about breakfast variety and quality, though coffee and the food availability were positively noted.
Overall Experience
7.2
Mixed feelings overall, good location and service, but cleanliness and comfort issues affected experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:27

Property Description

Convenient Location
The Econo Lodge hotel offers an ideal location near downtown Pigeon Forge and the Smoky Mountains, with various dining options within walking distance.

Comfortable Amenities
Enjoy complimentary breakfast, free Wi-Fi, and a seasonal outdoor pool with a water slide. Business travelers will appreciate the public computer access and copy/fax services.

Well-Equipped Rooms
Relax in guest rooms with convenient amenities like curved shower rods, refrigerators, and cable TV. Upgrade to rooms with microwaves, coffee makers, and whirlpool bathtubs for added luxury.

Book now to experience a convenient stay with comfortable amenities at Econo Lodge!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    Children from 14 years old to 16 years old stay for US$10 per person per stay when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 3364 reviews
Cleanliness: 6.7
Service: 8.7
Location: 8.7
Room Quality: 7.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 7.2
W
Wathen • couple • us
3
VERY VERY dirty. Definitely a patel hotel. Bed was stained and dirty. Bathroom was yellow stains. Ju
Pros:

Location

Cons:

VERY VERY dirty. Definitely a patel hotel. Bed was stained and dirty. Bathroom was yellow stains. Just very dirty. Rooms need work

2026-02-14 • via Nuitee
D
DeWispelaere • couple • us
10
2026-02-14 • via Nuitee
M
mandy • family_with_children • us
10
2026-02-13 • via Nuitee
J
Johnny • family_with_children • us
10
2026-02-10 • via Nuitee
B
Bailee • couple • us
10
2026-02-09 • via Nuitee
A
Amanda • family_with_children • us
10
2026-01-30 • via Nuitee
A
Austin • couple • us
7
Great stay !
Pros:

Great location!

Cons:

Hard to get in and out of.

2026-01-30 • via Nuitee
H
Hortense A. • family_with_children • us
4
Pros:

I like the friendliness of the staff.

Cons:

The lack of silence, it was way too noisy. Therefore I checked out the same day I checked in so I do not know why I was charged for two days when I turned my keys in the day of.

2026-01-29 • via Nuitee
T
Turner • family_with_children • us
7
2026-01-27 • via Nuitee
L
Lonnie Frenchman • couple • us
5
2026-01-25 • via Nuitee
L
Lonnie Frenchman • couple • us
6
2026-01-25 • via Nuitee
J
Johnny • family_with_children • us
10
2026-01-25 • via Nuitee
T
Turner • couple • us
4
2026-01-23 • via Nuitee
B
Billy • family_with_children • us
10
Pros:

Clean, friendly staff, good breakfast

Cons:

Room was little small but still very nice

2026-01-23 • via Nuitee
K
Keyton • couple • us
1
ABSOLUTE NO. IM WAITING FOR REFUND.
Pros:

Location.

Cons:

Well, outside seems nice. Staff was initially friendly. Checked in, about 45 minutes into our stay the fire alarm goes off in the whole hotel, fire department shows up. I tried using the phone room to call the lobby to ask if we're suppose to evacuate..nothing. Just dual tone.. I use my cell, call and they said not to evacuate all is fine. Ok... I go to brush my teeth and I see two roaches climbing on the walls.. ok GOTTA GO. Load up my stuff, went to the lobby and request a refund. Gentleman was polite and understood. Stated my refund would be done by the manager and I left.. this place isnt for me

FYI. The tub didnt drain either.. pics leave alot! To be desired for..

When I went to the lobby to request a refund, employee was polite and stated no problem. I gave my card to them to issue the refund and he stated it would have to be the manager.. so we will see what happens. Will update!

2026-01-22 • via Nuitee
E
Edna • family_with_children • us
3
Disappointed from North Carolina
Pros:

Area was good.

Cons:

Bed was like sleeping on a board. I have a service dog and I ask to be put on third floor so the noise would not bother me. They guy that checked us in told me we had to be on the first floor which I feel was not right I have never had this experience and I will never stay at another best western sure stay hotel. The continental breakfast was the same thing everyday sausage links cooked in the microwave some had been in the pan so long they suck to the pan and the eggs tastes lime the powder eggs. The heater in our room was very loud and woke me up everytime it came on. Found a beef Jerry wrapper from previous guest.

2026-01-21 • via Nuitee
W
Watson • family_with_children • us
6
Pros:

Location & convenience

Cons:

The place is falling apart

2026-01-21 • via Nuitee
K
Kristeen • family_with_children • us
8
Pros:

Location

Cons:

Minor repairs needed

2026-01-20 • via Nuitee
K
Katherine • family_with_children • us
7
Pretty good overall.
Pros:

Great value for the cost

Cons:

The breakfast is very minimal.

2026-01-20 • via Nuitee
C
Connie • couple • us
1
TERRIBLE
Pros:

My experience was HORRIBLE I have called booking.com with no response to my complaint. I will NEVER use booking.com again and will never stay with this hotel it was very dirty, the shower curtain was falling out of the wall,shower drain was molded when you took a shower water went all over the floor. There was a hole in the shower wall and mold all in the bathroom. We put a complaint in with booking.com with no response also with the company of hotel. I advise people to not stay here we complain everyday and was told it would be address yet never was the whole week we stayed. I also have pictures.

Cons:

EVERYTHING it was horrible

2026-01-20 • via Nuitee