SureStay Plus Hotel by Best Western Sevierville

Hotels
•
SureStay Plus Hotel by Best Western
7.7 (3364 reviews)
680 Winfield Dunn Pkwy , Sevierville , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Fax/photocopying
Non-smoking throughout
Fence around pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Affordable prices
Cons:
Poor room cleanliness
Uncomfortable beds
Breakfast quality issues

Categories

Cleanliness
6.7
Several reviews indicated issues with cleanliness, especially regarding dirty floors and maintenance.
Service
8.7
Majority of staff were reported as friendly and helpful, with specific praise for the front desk.
Location
8.7
Location was frequently praised as great, convenient, and close to everything.
Room Quality
7.2
Some reports of uncomfortable beds and issues with room size, though generally acceptable.
Amenities
7.7
Amenities were considered basic but satisfactory, with requests for improvement in breakfast offerings.
Value for Money
8.2
Generally considered affordable given the location and service, although some noted cleanliness issues.
Food and Beverage
7.2
Some complaints about breakfast variety and quality, though coffee and the food availability were positively noted.
Overall Experience
7.2
Mixed feelings overall, good location and service, but cleanliness and comfort issues affected experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:27

Property Description

Convenient Location
The Econo Lodge hotel offers an ideal location near downtown Pigeon Forge and the Smoky Mountains, with various dining options within walking distance.

Comfortable Amenities
Enjoy complimentary breakfast, free Wi-Fi, and a seasonal outdoor pool with a water slide. Business travelers will appreciate the public computer access and copy/fax services.

Well-Equipped Rooms
Relax in guest rooms with convenient amenities like curved shower rods, refrigerators, and cable TV. Upgrade to rooms with microwaves, coffee makers, and whirlpool bathtubs for added luxury.

Book now to experience a convenient stay with comfortable amenities at Econo Lodge!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    Children from 14 years old to 16 years old stay for US$10 per person per stay when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 3364 reviews
Cleanliness: 6.7
Service: 8.7
Location: 8.7
Room Quality: 7.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 7.2
M
Michelle • family_with_children • us
5
2026-04-11 • via Nuitee
D
Dooley • family_with_children • us
8
2026-04-10 • via Nuitee
S
Stephen • couple • us
9
Pros:

Friendly staff

Cons:

Clean

2026-04-09 • via Nuitee
C
Cesar • family_with_children • us
10
2026-04-07 • via Nuitee
P
Penny • couple • us
3
Should have been moved to another room or comped one of the nights we stayed
Pros:

Location and the staff were reasonably nice

Cons:

Our a/c did not properly and the room was u comfortable. We reported it but they did nothing. Had to ask for a fan. The bathroom needed remodel. Paint pealing off walls and ceiling fan didn’t work jsut looked run down.

2026-04-07 • via Nuitee
C
Cathy • family_with_children • be
9
Pros:

Mooi hotel.Goede bedden.goeie douche en alles was zeer netjes.
Goed ontbijt.Prijs/Kwaliteit is zeer goed

Cons:

Dat 2 van de 3 zeepdispencers leeg waren.En je bij het ontbijt zelf moest vragen om bij te vullen.

2026-04-06 • via Nuitee
C
Cody • couple • us
1
Pros:

Nothing

Cons:

Very rude staff. Tiny room smallest room I’ve ever seen. Ran down, not maintained, smelled bad

2026-04-06 • via Nuitee
E
Ernest • couple • us
6
I will probably go to another hotel.
Pros:

The room was clean and comfortable

Cons:

I was a little disappointed that I only got 6 channels on the TV. I have stayed at this location before and had more channels.

2026-04-06 • via Nuitee
F
Fitzpatrick • solo_traveller • us
10
2026-04-05 • via Nuitee
• couple • us
9
2026-04-05 • via Nuitee
F
Fitzpatrick • solo_traveller • us
10
Very nice, huge bathroom, and good area.
Pros:

I like that it was in the middle of town and there were nieces shop and restaurants in the area.

Cons:

Hard to say because it was a very nice hotel.

2026-04-05 • via Nuitee
A
Austin • couple • us
1
Wouldn't stay there again and I wouldn't recommend it to anyone except my wife's stepmother.
Pros:

Convenient

Cons:

Poorly maintained, dirty, bugs

2026-04-05 • via Nuitee
T
Tina • family_with_children • us
10
Stayed for a mini vac and was very satisfied
Pros:

Clean and nice staff

Cons:

N/A

2026-04-05 • via Nuitee
M
Makena • family_with_children • us
4
Checked out early
Pros:

Price was good

Cons:

One latch on our main door was broken off and didn’t lock. Items from previous people were in drawers like lipgloss, makeup, etc. floor was pretty gross, my kids feet were black after walking barefoot on it.

2026-04-05 • via Nuitee
L
Laura • family_with_children • us
10
Great value!
Pros:

We really like being placed on the first floor, near the breakfast area with our special needs children.

Cons:

The dry wall in the bathroom looked like it was deteriorating.

2026-04-04 • via Nuitee
J
James • family_with_children • us
8
2026-04-04 • via Nuitee
A
Andrea • couple • us
10
Pros:

Me gustó mucho que el baño estuviera equipado para personas con discapacidad, ponen bastantes toallas y además el desayuno es súper Rico y variado.

Cons:

Lo único que no me gustó fue que la cortina del baño estaba sucia, ya que no es la adecuada para el baño. Y también la piscina estaba deshabilitada. Y en descripción habla de la piscina, hasta el momento de llegar al hotel estaba que nos informaron que la abrirían hasta el siguiente mes.

2026-04-04 • via Nuitee
L
Loria • family_with_children • us
7
Pros:

We love this hotel and they're staff.. but was very,very dispointed that they changed the breakfast choices from years past.. my hubby looks forward to staying here and honestly one of the reasons is because of the breakage choices..
Please bring back the biscuits and gravy..

Cons:

We love this location and the staff..
We have stayed her for the past 3 years at least..
Thank you for always making us feel welcomed and our stay comfortable..

Please open the pool earlier next year as well..

2026-04-04 • via Nuitee
J
Jess • family_with_children • us
10
Pros:

Great location very clean excellent breakfast. Friendly staff

2026-04-03 • via Nuitee
M
Melissa • family_with_children • us
7
2026-04-03 • via Nuitee