SpringHill Suites by Marriott Manchester-Boston Regional Airport

I did not appreciate the lack of transparency with regards to the daily parking fee. At checkin I was handed a form asking for my license plate number, make, and model of the vehicle I was driving. In small print at the top it apparently said that I would be charged $7 a day for parking. After a very long day of travel and two flights, not to mention, having been up since 2:30 am that morning, I was not looking at every tiny detail. They should have said something about the fee when handing me the form so that I would know what I was signing. I was under the impression that I was providing vehicle information so that they would know that my vehicle was legally parked in their lot. There were a few other issues which I was going to over look and not mention because overall our stay was good and things just happen sometimes. I like to try to give people some grace. I can be flexible but I don't like being taken advantage of so I will go ahead and mention that our toilet wasn't working properly. They had to send a workman up twice to fix it. Since the problem initially happened in the middle of the night we had to manage on our own without a toilet flushing until the next day at which point it was temporarily fixed. Later, that day it stopped working again and the workman came back again to finally replace the part. We also had ants in our room. When I called the front desk she simply said, "Oh, that's been a problem but it's just that time of the year. I'll make a note of it." That was all and nothing was done. I would normally not mention these things but again, I did not appreciate the lack of transparency and the lack of understanding when I called to complain. Good customer service would have offered to refund the fee. I travel to New Hampshire often and I would have stayed here again if not for the lack of transparency with the parking fee.

Pool is not very deep. However it was still enjoyable.

The room was a little dirty. We found trash under the nightstand (moved it to plug something in). And there were dirt marks in the shower from where a mat was probably sitting. the coffee maker was also disgusting. I’m glad i brought clorox wipes. I cleaned it out and ran a few hot water cycles before using it.

AC/ Heater didn’t work. A little stuffy. Room wasn’t as nice as I would have hoped. High price for an ok room.

Pool needed some cleaning

Nothing negative here!

Our first room was covered in dog hair and smelled AWFUL! The second room was better but dirtier. Not sure how that makes sense. Trundle beds were uncomfortable. No freezer. At least a small freezer would’ve been nice. Gym didn’t have any wipes for the equipment. Couch cushions on the trundle bed were dirty. Room looked like it hadn’t been cleaned or vacuumed. Not the best room for a college graduation weekend stay. breakfast was not good at all. First day the bacon was gross. Second day oatmeal was watery and runny. Both days you had to get there early to catch any breakfast. Not sure how they don’t make enough breakfast on the weekend of university commencement ceremonies. I’m sure it’s one of the busiest weekends. I had to settle for a protein bar we brought the morning of my graduation. We had to eat breakfast somewhere other than the hotel the first morning. Very disappointed

My room was full of ants shower covered in them, beds hard pillows flat they never came to get our trash

The bathroom probably should be updated a bit

Couch had white stains. Ac smelled strange