Holiday Inn Hotel Port of Miami-Downtown by IHG

Hotel has permanently closed. I read foreclosure from newspaper in Miami.
Then I got email saying My reservation has been canceled through IHG.

This hotel is now closed!!!! We were just notified by email and confirmed by IHG that this property is closed! Now we are left scrambling to find another hotel for our April cruise! We booked this hotel 11 months ago and now we get notified??? We called IHG and they confirmed the closing, yet it was still listed on the IHG site. I was given NO compensation...but was offered to move to the Intercontinental for $685.00. Thanks IHG I will be cancelling my loyalty program with you...

Horrible Hotel - do not recommend staying here. Mold in the rooms, beds terribly uncomfortable.

$250 for one night stay. Room was quite a bit dirty. Toilet barely flushed. Floors and walls dingy. Small black/brown sticky splotches in bathroom. Caulking in shower was cracked/looked really old. Not worth $250 IMO. I get it... It's not the Marriott, but at this price point, things should be cleaner and better maintained.

This was the most disgusting hotel i have ever stayed at. The room had mold all over the bathroom walls and ceiling. To make it worse it looks like they knew about it and attempted to paint over it. The carpet was wet and smelt horrid. The entire elevator area smelt like a dirty wet dog. I reach out to complain and got a run around for days on end, still no resolution. Even with videos and pictures I sent to IGH. Do yourself a favor and don't stay here. Shame on Holiday INN and IGH.

I had made a reservation in June of 2025 for March 2026 for one night and booked two rooms at a cost of $263.29 for each room. Two weeks before our reservation I received and email from them saying my reservation had been cancelled as they will be ceasing operations at the end of February. They added an email to help assist with rebooking at another location so I didn't panic. I emailed them and never heard anything from them. I attempted to contact them and every number I called went to reservations. They of course could not help me and they could not get me to anyone who could help. I have been a long time IHG member and strong supporter of Holiday Inn however after this nightmare I will be doing three things. Doing away with a wasted membership, telling everyone I know to not use Holiday Inn, and reporting this to the Better Business Bureau in Miami. This was totally unacceptable.

I have stayed in many hotels worldwide and class Holiday Inn as reputable hotel brand.
This hotel has to be the worst hotel I’ve ever stayed in. For the price they charge that is a disgrace. It is lucky to be a 2 star hotel.
The outside of the hotel is disgusting. Not even a sign which states it’s a Holiday Inn. The rooms and hallways are the most disgusting i have ever seen. You can hear noise from everywhere. Even being on the 5th floor you can hear all the noise from the street. The 2 staff members I encountered need to go on a course on how to speak to customers. The First Gentleman hardly spoke just asked for my passport and payment card and handed over my room key without explaining hotel amenities even though the hotel doesn’t have any. The second person I encountered a lady was the most unhelpful and rudest hotel employee I have ever encountered. During my trip my wife fell and hurt her elbow at Biscayne blvd. I took her back to the hotel and asked this lady if she could help me with assistance to find an emergency centre as I was a tourist. Her reply was “ Google it “. I was fuming and she knew I was. Eventually took my wife to hospital where her elbow was put in a splint. It is quite a coincidence that they don’t wear name badges. Please avoid this hotel at all costs.

Don’t let the nice lobby or online photos fool you. In my 50 years of life I’ve never wished I could give a hotel zero stars, until now. I know it’s popular with cruisers because it’s the closest hotel to the port, and that’s why we chose it, but this place is a dump, and we will never stay here again. I’ve included photos that speak for themselves, and:

* the parking is a tiny gravel lot behind the hotel. There is a 24/7 guy out there monitoring and making sure only hotel guests park there, but it’s not secure like a garage.
* our room smelled like pot and aggravated my asthma
* we had no cold water in the sink or shower. The water was unbearably hot, so we didn’t shower until we got in the cruise ship the next day. The only reason I was able to wash my face is because I had the daily facial cleansing cloths that I could wet and hold in the air to cool it before using it on my face.
* the bathroom was several degrees warmer than the bedroom, and this was February. I can’t imagine staying here in a hot month.

The building needs to be knocked down. Way overpriced for what you get. Rooms are run down and not maintained, staff arent helpful and lack professionalism. Appear like they arent happy to be at their job. We waiting in the lobby for 5 hours for our room to be ready. Room filthy, tv blurry, air conditioner noisey, beds unstable, powerpoints not working, bathroom falling apart, lack of ventaliation for bathroom and sofa beds broken and unusable.

Location.

The location is amazing

Location

Arrived Late afternoon. Check-in unremarkable. Upon arriving at the assign room the experience delained from there. The floor carpeting appeared shabby dirty and well worn. Shower Hot water was at a trickle. No in room coffee maker. Walls showing many repairs. Closet showed previous water damage that had been poorly repaired. We were there on the coldest day in Miami since 2010. NO HEAT. Overall this hotel need a serious updating. Won't stay there again

Unbeatable location in front of Bayside...

Ubicación

Ubicación

The worst hotel i have ever stayed in!!!! Its dirty and super old

Location was excellent for the trip. We flew to Miami for a cruise and hotel was directly across the street from the Port.

Location and staff

la limpieza diaria en la habitación y el personal femenino que atiende en el desayuno.