The Old Government House Hotel & Spa

Fantastic staff, great location and excellent food

I thought it hadn’t exceptional team there, everyone made you feel so welcome.

First class service. Attentive, friendly and thoughtful staff throughout our 7 night stay. Very relaxing stay in Guernsey

lovely staff and nice property

Location is fantastic and staff are amazing.

Couldn’t fault the staff but the rooms are lacking something and feel a little tired. We stayed in a classic double but then moved to another. We moved because I struggled with the shower in the first room having mobility issues. The second room was bigger but seemed tired and the seating was inadequate, the air conditioning didn’t work to start with but was fixed after a couple of days. The bathroom basin was cracked and the shower head didn’t stay where it was put. I looked at the classic doubles on the web site and they didn’t reflect what we had. The website shows very big spacious rooms and if we hadn’t been moved I would have checked out and sought alternative accommodation.

A delightful hotel with the best service that we have ever had!
Location is very central in St Peter’s Port and a 5 minute walk to the port. Offloading our car outside the hotel was easy and the hotel concierge then moved our car into the awkward hotel car park.
Warm welcome at reception alongside a very welcome glass of Prosecco and a quick guided tour of the hotel facilities.
Room itself was lovely, clean and well kept with good air conditioning. Large bed which was exceptionally comfortable. Room was also well attended each day we were there (3 nights). There was a shower over the bath which was not ideal and clothes storage was limited. Room and en-suite probably needs a bit of updating.
First night we dined in the Curry Room. Again service exceptional. Curries were delicious.
Breakfasts were served in the Brasserie restaurant and on the adjoining patio. Wide selection of food available from the buffet including fresh fruit, cereals, pastries and juices. Hot food was ordered at the table and included a good selection of options. The welcome and service by the staff at breakfast was delightful.
One afternoon we opted for the Date Night offer. This included 90 minute massages for us both and a choice from the set menu from the Brasserie. The massages were excellent and the food from the Brasserie was again delicious. Again accompanied by exceptional service.
Public areas in the hotel were very comfortable and included a bar area adjacent to the Brasserie restaurant. There was also an outside pool with a handful of sunbeds. Service from the bar was excellent.
Finally, for our final morning we had to leave early (before breakfast). The hotel provided a delightful takeaway breakfast which we enjoyed when our ferry got to Jersey.

Wonderful, friendly staff. Great location and facilities. The food was excellent as was the service and very reasonably priced for a 5* hotel. Really good for gluten free food. Spa staff were very knowledgeable and professional. They made my mum’s 80th birthday very special.

Although I didn’t stay at the hotel I booked a 90 minute aromatherapy massage in the spa. Susan was my masseuse who I cannot praise highly enough. When I go away I always treat myself to a massage but this one completely topped all the rest. The ambience is calming and oozing luxury but I must credit Susan’s amazing ability foremost. Please request this lady - she is phenomenal. So much so that I’ve booked another one before I return home on Friday!

Fabulous hotel with swimming pool.
Friendly and professional staff.
Lovely breakfast.

Accueil du personnel tres chaleureux et aux petits soins.
La visite de l'hôtel avant de prendre possession de la chambre
L'accueil avec une boisson de notre choix

Location

My husband and I stayed at The OGH from in July. We had one of our most favourite holidays ever. We had reserved a king size bedroom with a balcony and the room was light and spacious. The views of the islands was incredible.

The hotel is beautiful and the facilities excellent. The food was out of this world and the fish dishes in particular were an absolute favourite of ours. The attentiveness of the staff is exceptional and nothing is ever too much trouble. The staff actually treated us like family and remembered us from the previous year. It would be wrong to mention just one member of staff so I have mentioned several in this email. Firstly, Kris, is a great manager. He clearly has high expectations of his staff and his manner and friendliness very much sells your hotel. He was supported by Roberto with his wide smile and his happy disposition which made us feel so welcomed every day. In the restaurant, we were looked after by Pamela, Tendayi and Alessandro who advised on dishes brilliantly, served us with friendliness and a sincere smile. They made every dinner experience a pleasure. We had only booked to eat an evening meal once at your brasserie; however, after a delicious fish supper, we cancelled the other restaurants we had booked on the island to visit and chose to eat at your restaurant each night.

Stewart helped around the hotel, taking our bags and taking us to our room. He was so helpful and so friendly and his chattiness was welcomed each day. And lastly, but definitely not least, Sujith, attended to our room each day always leaving us with a beautiful creature made out of towels. The room always looked fantastic when we came back in after a long day and we were curious as to what lovely swan or elephant maybe sitting on our bed.

This is a fantastic hotel and definitely has become one of the highlights of our year. We’re looking forward to next year already.

Such a great hotel where we only wish to spend more time

Breakfast was excellent. The hotel generally,

The property has high end furnishings and touches, and is very well maintained.
The breakfast has a very wide selection of cooked dishes.
Staff are helpful and friendly.

Great location.

First time visit to Guernsey and we stayed at the OGH to celebrate my 60th birthday ( hubby was also 60 but at the beginning of June ) We stayed for 10 nights. we were welcomed with a glass of bubbles and shown around the hotel after booking in, our cases were sent up to our room ready for when we went up, the air con was lovely as very hot when we got there.
The staff were all very helpful and a big shout out to “T” and Pamela, also thank you to the chef as Pamela asked him to speak to us about getting some spider crab, edible crab and whole fish as not on the menu which he did and it was lovely ( hopefully I can send some pics ).
My birthday breakfast was brilliant, bunch of flowers on the table, some Buck’s Fizz and a bottle of champagne ( flowers ordered by hubby )
And lots of birthday wishes from all the staff.
The food was excellent in the hotel and lots of tables in the gardens to sit in the shade or the sun with a cold glass of wine or a cocktail.
Thank you Sianna for keeping us fed and watered while we lazed by the pool and made sure everyone had enough towels, also a cold glass of wine by the pool is a must.