The Old Government House Hotel & Spa

Very attentive staff from them we arrived, sorting our car out, Reuben was very friendly & efficient showing us where everything was & made us feel welcome. Dinner in the restaurant was lovely as was breakfast.

Staff were very friendly

The staff are the best x

Hotel and staff were first class

Really comfortable. Spa and gym were a little tired but everything else was perfect.

An amazing experience at the Old Government Hotel. It certainly lived up to its reputation. We were surprised to be upgraded to a sea view Queen room and the service from every member of staff was the best we’ve ever experienced. Breakfast was exceptional and by far the best we have experienced. Valet service for the car was pure luxury.
Huge thanks to all the team.
I would just comment that we are probably on a tighter budget than most and jumped at a Travelzoo offer at this fabulous hotel. Making sure we stuck to budget, we enjoyed the two wonderful meals within the deal but was a little shocked at the drinks bill plus service charge and also the checking out system of adding £10 per night for the room. Table water wasn’t offered and we are not used to paying £6 for a bottle of still water. I appreciate we could have refused the service charge but it would have seemed very rude to do so, after the wonderful service and experience we had. I only mention it in case others are in a similar position and take advantage of the travelzoo deal. The additional costs probably added an additional £60-£70 on the overall holiday. However, taking this into account, we will never forget the wonderful time we had and only raise this in case others need to take the additional expense into their costings for the travel zoo deal.

I can't praise the OGH highly enough. We found the the hotel to be perfect in every way and it far exceeded our expectations. The room was beautifully furnished, comfortable and spotlessly clean and the special cakes/decorated plates that were made for my husband's birthday and retirement celebrations were a lovely surprise for him. The food was delicious, especially the extensive breakfast. We also enjoyed using the beautiful spa. But what made our stay extra special was the outstanding service we received from every single member of staff. They were extremely polite and friendly and we were surprised they even recognised us and addressed us by name when they saw us. Nothing was ever too much trouble for them and they made us feel like royalty for a few days :) Particular thanks go to Andrew, The General Manager, who came down to welcome us and made sure our requests were carried out. They have a very good team working there with highly qualified skills and they are a credit to the hotel. They made my husband's special occasion one we will never forget and we hope to return one day.

This hotel boasts it is the only 5 star hotel in Guernsey. The food is inded good and the staff (most of whom seem to be South African) are helpful and friendly. The room we had (an upgrade to get a king size bed) was pathetically small and we struggled to find space to get our two suitcases open. Heaven alone knows what the 'standard' room size is. Great location near the centre of town and valet parking (but allow 15 minutes for them to retrieve your car).

This is a lovely hotel.
We were greeted with a glass of prosecco and advised we had been upgraded to a King room.
The food was excellent we ate in The Brasserie and the Curry room both meals were first class.
The breakfast had an unbelievable choice and everything was delicious.
The staff throughout were courteous and helpful
I would definately recommend this hotel and hope to return.

Wow what a stay from the moment we entered the hotel until the moment we left there has not been one person who did not make us feel welcome appreciated and valued your staff truly are a credit to you and your business

I haven’t unfortunately managed to remember everyone we came into contact with so I will just add the specific names of Sindi & kris on reception
Josh & Roberto
Pamela and so many others in the restaurants and bars

I honestly wish I had written everybody’s name down because our heartfelt thanks go out to them all for making our stay so very memorable

I hope you pass these thoughts onto your staff who as I’ve stated truly are a credit to you

The OGH is an exceptional hotel experience with superb staff that pay attention to details! Prior to arrival I completed a preference survey & staff accommodated everything beyond expectations! Kris knew us the moment we checked in & Roberto gave us pro travel tips (we will be reaching out)! Jeffery is a master bartender & made us feel at home. Zama took care of us during on of the best Indian meals ever! Our room was beautifully appointed with a spectacular view of the water & oh my the bathroom! A true luxury experience. Before we left Kris gave us a copy of our favorite movie- The Gurnsey Potato Peel Soc!

Very friendly and attentive staff, they go above and beyond to help you and they have a great attention to detail

Perfect location. It was a very quiet Wednesday lunchtime in February so difficult to comment on the atmosphere. Good value for a 5 star hotel. Service was friendly and staff were very helpful. We even had a tour of the whiskey room! A very enjoyable experience.

The breakfast was not 5 star, but we only tried one breakfast - The omelet's were very dry and unappealing. Maybe just a bad choice... It took ages to check out, even though the bill was very simple. Maybe a new employee...

From the time we arrived to the time we left the Hotel staff were so helpful, friendly. We had an early . Kris, the Manager sorted a room for us for early check in. which was very welcomed. We had our two chihuahuas with us, and we felt very looked after. Breakfast was fabulous , we will be returning for sure

Our stay at the OGH was exceptional. We were greeted by Kris, by our names and shown to our room and were made to feel very welcome. The first day we were there we toured around Guernsey and enjoyed our time walking. We had a great time at cocktail hour and our dinner at the hotel. However, our 2nd day got complicated when my husband had an accident while we were on a tour. This is when the well trained and exceptional staff at OGH showed us how exceptional they really were. While I went to the ER with my husband, the staff worked with our friends to get us new flights off the island and home (USA). We got served coffee and then since our new flights were so early in the morning they prepared us breakfast boxes to take along the next morning, along with hot coffee and cappuccinno's. You always know how good a team is when there is an issue to solve, and this team rose to the occasion. We want to thank Kris and his front desk team and Pamela and Byron in the restaurant for looking after us. This is an exceptional team and hotel. I would recommend this hotel to anyone who is visiting Guernsey.

Excellent location and beautifully appointed