Hilton Garden Inn Columbus Airport

Hotels
•
Hilton Garden Inn
7.8 (478 reviews)
4265 Sawyer Road , Columbus , us

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
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Review Highlights

Pros:
Quiet
Good airport location and free 24-hour shuttle
Convenient for short/overnight stays and rental car center
Pool available
Cons:
Breakfast not included / charged (complaints about $16 per plate)
Extra fees for services; perceived poor value
Cleanliness issues (unclean bedspread, hotel felt worn)
Room maintenance problems (broken door, AC issues, humming noise)
Limited/slow restaurant service
Pool is very small
Staff sometimes lackluster or unhelpful (shuttle delays/confusion)

Categories

Cleanliness
7
Multiple reviewers noted cleanliness problems (unclean bedspread, overall worn appearance); some rooms felt not well maintained though issues were not universal.
Service
8.5
Service is mixed: the hotel provides a useful 24-hour airport shuttle, but staff were described as lackluster or slow on several occasions (confusion about shuttle timing, inattentive overnight clerk).
Location
9.5
Consistently praised for immediate proximity to the airport, free 24-hour shuttle and convenient access to the rental car center.
Room Quality
7
Guests reported maintenance issues (half-broken door, AC not working well, low water pressure, constant humming noise) though rooms remained functional for short stays.
Amenities
8
Amenities include a pool and shuttle; pool was enjoyed by some but described as very small. Restaurant/service offerings are limited.
Value for Money
7
Several guests complained about extra charges (notably paid breakfast and fees for services) and perceived high cost given the hotel's worn condition; convenience to the airport partially offsets this.
Food and Beverage
7
Breakfast is not included and was described as costly ($16/plate); restaurant staff and service were called limited and slow by some guests.
Overall Experience
8.4
Overall mixed-to-positive for short airport stays due to location and shuttle, but the property falls below expected Hilton standards for cleanliness, room maintenance and food/service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 23:01

Property Description

Convenient Location in Airport Complex
Situated in the Port Columbus International Airport complex and seconds from the main terminals, the Hilton Garden Inn Columbus Airport offers easy access for travelers.

Comfortable Accommodation with Free Amenities
Guests can enjoy spacious rooms with microwaves and refrigerators, free high-speed internet, a modern fitness center, and on-site dining options at no extra cost.

Proximity to Major Highways and Attractions
With quick access to motorways I-270 and I-670, guests can explore nearby attractions like Columbus city center and the Convention Center effortlessly.

Book your stay at Hilton Garden Inn Columbus Airport for a seamless travel experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised that parking is only available to registered guests during their stay. Onsite long-term parking is not available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CMH

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 478 reviews
Cleanliness: 7
Service: 8.5
Location: 9.5
Room Quality: 7
Amenities: 8
Value for Money: 7
Food and Beverage: 7
Overall Experience: 8.4
R
Richard • couple • us
9
2026-08-12 • via Nuitee
R
Richard • couple • us
9
2026-08-12 • via Nuitee
L
Leonard • solo_traveller • us
8
Pros:

Convient location to airport. Clean room and lobby area. Restaurant not as advertised. Many of the menu items were not available for Sunday dinner or Monday breakfast.

Cons:

Restaurant menu nit as advertised. Service was poor.

2026-08-11 • via Nuitee
L
Leslie • couple • us
7
2026-08-04 • via Nuitee
C
CHRISTINE • solo_traveller • us
3
I stayed in the Hilton Garden because I had no choice. In the future, I will avoid Hilton Garden.
Pros:

Proximity to the airport.

Cons:

1. Cost. The guest has little choice of lodging this close to the airport, and Hilton is taking advantage of their near-monopoly to milk the guest for every penny.
2. Cost of services. Every additional service, most of which would be free in other hotels, has a fee associated with it.
3. Sterility. The hotel has no real personality. It is a sterile, corporate entity designed to look good in advertising materials.
4. Low quality. Notwithstanding the pretense of "luxury", this is a pretty basic business-class hotel: cinder block, vinyl, polyester, and plastic plants.

2026-08-03 • via Nuitee
S
Steve • solo_traveller • us
8
2026-08-03 • via Nuitee
A
Ashley • solo_traveller • us
10
Pros:

It was Quiet,clean

Cons:

Charging for breakfast 16 dollars a plate I have a family of 4, could of been nice too wake up too breakfast included

2026-08-03 • via Nuitee
T
Tiumezgi • family_with_children • us
9
2026-07-21 • via Nuitee
S
Stokes • solo_traveller • us
10
Pros:

The room was very nice. BREAKFAST NEEDS TO BE INCLUDED THOUGH. ENJOYED THE POOL AS WELL.

Cons:

I needed free breakfast

2026-07-21 • via Nuitee
K
KANWALJIT • extended_group • us
4
quite disappointing specifically for the brand name , would not like to visit the property again.
Cons:

The cleanliness could have been better, the room door was half broken, there was a constant hummimg noice a sif some latch was not closed.

2026-07-16 • via Nuitee
M
Mario • couple • us
9
Pros:

na

Cons:

Restaurant staff limited. Slow service

2026-07-10 • via Nuitee
S
Steven • solo_traveller • us
9
It was a good stay of less than 8 hours.
Pros:

Great spot if you are stuck at the airport!

Cons:

All good!

2026-07-09 • via Nuitee
G
GroverR • Couples • Pensacola, Florida
6
Good Location to the Airport but That is about It
Pros:

We primarily booked this hotel for its location, essentially adjacent to the airport with a free 24-hour shuttle. Our flight into Columbus landed at 11:50 PM and we were laying down to sleep at 12:30 AM. However, the highlights of the hotel stop there.

When we checked in the entire hotel seemed very worn, just felt used. When we got to the room, the bedspread was not clean, the room was hot as the AC did not work well, either full on or off, and the bathroom had low water pressure.

In many ways we were able to be up and gone by 8:00 AM so we did not expect or use much of the hotel. The hotel was also well located to the Rental Car Center so we could get our car and leave quickly. However, this hotel was simply below the standards we expected for a Hilton hotel.

2026-07-07 • via Tripadvisor
P
Piotr • couple • gb
4
Lackluster staff and absolutely tiny pool
Pros:

The location is near the airport (which unfortunately was completely under construction)

Cons:

Staff were lackluster at best. Not knowledgeable about the free shuttle service (which is one of the primary reasons we booked there). The overnight clerk (in between eating cereal and watching videos on the computer) told us "if he's not too busy, the shuttle driver could maybe pick us up in 20 minutes or so). This is a tiny airport and the whole shuttle circuit is maybe half a mile? No idea how that would take 20 minutes at 4 a.m.?

The pool is absolutely tiny. We had also chosen this hotel because of the pool which we ended up not using (if 2 people were in it, it was full).

Overall, a poor representation for Hilton, which we've stayed in before

2026-07-07 • via Nuitee
M
Marco • couple • it
8
2026-06-29 • via Nuitee
C
Coleah • couple • us
8
2026-06-27 • via Nuitee
Z
Zachery • extended_group • us
6
2026-06-27 • via Nuitee
A
aliecakes • Business • Chicago, Illinois
2
Daisy is the rudest front desk attendant
Pros:

I am a Diamond Hilton member. Hilton Garden Inns are my safe choice when I travel for work. This Columbus airport property has changed that.
Daisy at the front desk was appalling. When I told her there was no water in the gym, she rolled her eyes at me and said "that's maintenance, we don't do that." I asked her to call maintenance. She refused. I pointed out the lobby water station was also empty. She told me it would not be refilled until noon and suggested I buy bottled water. No apology. No effort. Just eye rolls and attitude from a woman who clearly has no business working in hospitality. The woman sitting right next to her at the desk never moved, never spoke, never offered to help. Two people doing absolutely nothing, and proud of it.
The gym has two functional machines, no water, no cups, and a broken bike. The hallway carpets are rippled and caught my luggage the entire length of the hall. Room 134 smells strongly of spice and rancidness. My door lock was broken and nobody bothered to mention it at check-in. The lobby was unvacuumed. The water station had old citrus floating in it from the night before.
The one bright spot is the midday woman who wears pigtails. She is genuinely wonderful and the only reason I kept returning. She deserves a far better property.
Hilton, this needs immediate attention.

2026-06-26 • via Tripadvisor
J
Joshua • couple • us
8
2026-06-15 • via Nuitee
S
stacytako • Business • Cincinnati, Ohio
2
Horrible!
Pros:

This hotel is filthy. When you first walk I. The carpet is bubbling up in all of the hallways like there has been water damage. Got to the room, it had a terrible musty smell.

The bathroom toilet was rusted, the door had some sort of black streaks down it, the bathtub had an orange tinge.

The beds were gross, no full mattress protector only fitting sheets, beds are on a wood base which had food crumbs and god knows what else on them.

The ceiling had major water damage and it was literally flaking and falling into the floor.

I can only assume there were boogers or maybe specs of food wiped on the walls by the desk. Water stains on the phone.

For a Hilton this is disgusting. It gave super 8 or worse vibes. I immediately left this property.

2026-06-13 • via Tripadvisor