Hilton Garden Inn Columbus Airport

The room was very nice. BREAKFAST NEEDS TO BE INCLUDED THOUGH. ENJOYED THE POOL AS WELL.

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Great spot if you are stuck at the airport!

We primarily booked this hotel for its location, essentially adjacent to the airport with a free 24-hour shuttle. Our flight into Columbus landed at 11:50 PM and we were laying down to sleep at 12:30 AM. However, the highlights of the hotel stop there.

When we checked in the entire hotel seemed very worn, just felt used. When we got to the room, the bedspread was not clean, the room was hot as the AC did not work well, either full on or off, and the bathroom had low water pressure.

In many ways we were able to be up and gone by 8:00 AM so we did not expect or use much of the hotel. The hotel was also well located to the Rental Car Center so we could get our car and leave quickly. However, this hotel was simply below the standards we expected for a Hilton hotel.

The location is near the airport (which unfortunately was completely under construction)

I am a Diamond Hilton member. Hilton Garden Inns are my safe choice when I travel for work. This Columbus airport property has changed that.
Daisy at the front desk was appalling. When I told her there was no water in the gym, she rolled her eyes at me and said "that's maintenance, we don't do that." I asked her to call maintenance. She refused. I pointed out the lobby water station was also empty. She told me it would not be refilled until noon and suggested I buy bottled water. No apology. No effort. Just eye rolls and attitude from a woman who clearly has no business working in hospitality. The woman sitting right next to her at the desk never moved, never spoke, never offered to help. Two people doing absolutely nothing, and proud of it.
The gym has two functional machines, no water, no cups, and a broken bike. The hallway carpets are rippled and caught my luggage the entire length of the hall. Room 134 smells strongly of spice and rancidness. My door lock was broken and nobody bothered to mention it at check-in. The lobby was unvacuumed. The water station had old citrus floating in it from the night before.
The one bright spot is the midday woman who wears pigtails. She is genuinely wonderful and the only reason I kept returning. She deserves a far better property.
Hilton, this needs immediate attention.

This hotel is filthy. When you first walk I. The carpet is bubbling up in all of the hallways like there has been water damage. Got to the room, it had a terrible musty smell.

The bathroom toilet was rusted, the door had some sort of black streaks down it, the bathtub had an orange tinge.

The beds were gross, no full mattress protector only fitting sheets, beds are on a wood base which had food crumbs and god knows what else on them.

The ceiling had major water damage and it was literally flaking and falling into the floor.

I can only assume there were boogers or maybe specs of food wiped on the walls by the desk. Water stains on the phone.

For a Hilton this is disgusting. It gave super 8 or worse vibes. I immediately left this property.

Checked in the room on June 5th. Room was hot so I turned the air on and we went to go get food. Came back room was hotter, no internet, livingroom bed had previous occupants linen and covers on it, they also left their sock, food and ants under the bed. They moved us to another room, no sheets or cover,fridge and microwave didn't work, still no internet. This Embassy was very much giving Red Roof Inn. No manager all weekend. I left a message for a call back from the manager, no call back. Every email address I was given was i correct. I finally found a working email address. Did a follow-up call today(took several calls to even get someone after being hung up on 5x) Amanda was told the case was closed and they sent me some coins to be used on my next booking. I spend all over $400 on my hotel room. Do not stay at Hilton Embassy Suite by the airport. The only think pleasant was the breakfast.

Proximity to airport

Convenient.

不便

Stayed 15-17 May 2026 for a girls’ weekend and had a great stay. The room was spacious, the beds firm but comfortable, and the pillows felt cloud-soft. Staff were friendly, and breakfast had plenty of hot and cold options. Despite being right between both runways, plane noise was minimal and even soothing at night. Construction noise was barely noticeable. We didn’t use WiFi so can’t comment on that. Overall it was a great stay and will definitely book again.