Holiday Inn Express Hotel & Suites Mesquite by IHG

Checked out on Sept 28 and still haven’t receive my deposit and today is Oct 9 smh

Exceptional staff, especially the front desk. This is the reason for 4-star rating. The room has a stuffy smell, as if they weren’t opened in years. This is not a minor inconvenience, but may become a matter of hearth. Surprisingly this is a pretty easy fix - just let the air circulate, and use some air freshener products: not sure why they haven’t considered this. I stayed here for proximity to a 3-day workshop. Other than that, pretty good - you get what you pay for.

Clean room

Everything was good

Saw several water bugs in stairwell.

I loved staying and the registration girl was super nice 😊

Reasonable price; convenient place, good breakfast, staff friendly; especially, Abdullah Sonia; will come back

Room was nice and clean. Bathroom needs updating and really needs a fan but overall really nice room. We will be staying here again.

Need update

The hotel was dated. Needs some improvements for sure. Over all not terrible just expected a little more

My only issue was that the fridge wasn’t working, and no one came to check it- even after we told them. We got woken up twice by room service since they didn’t have a do not disturb sign to place outside of the door

Very nice room. Hotel staff was very kind, allowed us to check in a little early.

This was nice.

Nice

Overall, the place and food are good. It was our check in that is terrible. The staff working that night was not welcoming. Initially, he told us to wait as her colleague is coming but never came and he did check us in, but only gave us 1 key card, never gave us instructions where the elevator is (we were always instructed where the elevator or where to go), never mentioned about wifi password, never mentioned when ia the breakfast (which is a common information given upon check-in). He was in a hurry and the facial expression is not friendly at all and doesn't seem to like that we are checking in at that time. It was 11pm but were on the road looking for place to stay. We have been checking in late in some hotels but never had this experience.

Checking in with hotel staff was good and they were very accommodating. Got to our first room and as soon as we stepped in the door there were no less than 7-8 small roaches. The staff did move us to a different room, which was fine other than the shower faucet not being fully secured to the wall and it not allowing full pressure to flow through the shower head. My family went and swam in the indoor pool, where they continued to see small roaches. Overall the staff was friendly and the breakfast was decent, would not stay again though.

The AC in room was very loud and didn’t work well.

Liked most everything. Didn’t care for elevator and waiting to use it.

The hotel was very nice. The staff were friendly and polite. The food service was excellent...very clean and kept replenished with fresh food. Our room was clean and comfortable. Not a lot of traffic noise or noise from other guests. Overall, I highly recommend this hotel.

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