Quality Inn & Suites Walnut - City of Industry

Hotels
•
Quality Inn
6.9 (120 reviews)
1170 Fairway Drive , Walnut , us

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
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Review Highlights

Pros:
Great location
Variety of breakfast options
Big room size
Helpful front desk staff
Cons:
Poor cleanliness
Outdated rooms
Unreliable key cards
Additional charges for damages
Broken gym equipment
Poor staff attitude
Pest issues

Categories

Cleanliness
4.3
Numerous guests reported issues with cleanliness, including complaints about odor, dirtiness, and pests in the rooms.
Service
5.8
Guest reviews on service were mixed, with some praising staff attitudes while others reported negative interactions and lack of responsiveness.
Location
7.6
The hotel's location was frequently praised for its convenience and proximity to highways and local attractions.
Room Quality
4.6
Guests expressed dissatisfaction with the room conditions, citing outdated bathrooms, broken furniture, and maintenance issues.
Amenities
5.2
While some amenities such as the pool and breakfast were appreciated, there were significant complaints about the gym equipment and lack of other services.
Value for Money
4.4
Many guests felt the hotel did not provide value for money, pointing out cleanliness issues and extra charges as primary concerns.
Food and Beverage
5.5
While breakfast options were occasionally praised, there were instances of guests getting sick from the food and a desire for more variety.
Overall Experience
5
The overall experience varied greatly among guests, with some recounting a pleasant stay and others having a disappointing experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 23:12

Property Description

Ideal Location in Greater Los Angeles Area
The Quality Inn & Suites hotel is perfectly situated in the heart of the greater Los Angeles metropolitan area, offering easy access to San Bernardino, Riverside, and Orange counties.

Convenient Amenities for Guests
Guests at this Walnut, CA hotel can enjoy a range of full-service amenities, including free high-speed internet, a complimentary breakfast at the Q Corner Café, a refreshing courtyard pool and hot tub, and a fitness center.

Comfortable Accommodations and Business Facilities
The spacious guest rooms feature convenient amenities like refrigerators and coffee makers, while business travelers can make use of the on-site business center, meeting facilities, and banquet rooms.

Experience the best of Southern California at Quality Inn & Suites - book your stay now for a memorable trip!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
A damage deposit of USD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
You must show a valid photo ID and credit card upon check-in.
All guests that bring a pet along will be charged pet fee $35 per night.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 120 reviews
Cleanliness: 4.3
Service: 5.8
Location: 7.6
Room Quality: 4.6
Amenities: 5.2
Value for Money: 4.4
Food and Beverage: 5.5
Overall Experience: 5
S
Samuel
6
Dec 29 2024
Pros:

Room size good, but look like out of maintenance. Bath tub water slow. Safe locked when I walk in the room.

2025-01-02 • via Nuitee
B
Briana
10
Pros:

Very accommodating

2024-12-30 • via Nuitee
J
JOHN
6
Pros:

The room was good, and the door needs to be pulled to closed to close it.
Also they offer breakfast and it has always been a full breakfast. Well today Sunday all there was scrambled eggs no sausage no bacon no potatoes waffles that you make no yogurt and no cranberry juice. It was a very bad one and all of the times I have stayed there numerous times and never this bad.

2024-12-30 • via Nuitee
J
Joseph
10
Pros:

Nice place

2024-12-28 • via Nuitee
I
irelle • family
10
Pros:

Walkable to the commercial area. Close to the Freeway exit so traffic is good. Ample parking space

2024-12-26 • via Nuitee
A
Angela
10
Pros:

Nice place

2024-12-25 • via Nuitee
M
margarita
10
Pros:

Nice

2024-12-22 • via Nuitee
J
José m • family_with_children
6
Pros:

This property is in good location however is in really bad conditions is in need of major work out .

2024-12-16 • via Nuitee
Y
Yae sup
2
Pros:

Not cleaned and very noisy from next room.

2024-12-15 • via Nuitee
J
Jarnli
10
Pros:

I stay here every time I go. The staff is so cool and the rooms are quiet.

2024-12-15 • via Nuitee
B
Briana
10
Pros:

We appreciated the accommodations to our family's situation.

2024-12-09 • via Nuitee
B
Briana
10
Pros:

See above

2024-12-04 • via Nuitee
J
James • partner
10
Pros:

A bottle of water is placed in the room which is very helpful for taking medication.

2024-12-04 • via Nuitee
V
Verified traveler
8
Pros:

Great location with easy access to the freeway. The breakfast were good. The only thing that I didn't like is the showerhead, it is very small and hard to shower. It takes awhile. It be nice to renovate the place as it is aging. The rest are good. Good customer services

2024-12-02 • via Nuitee
L
Lynn Louise
6
Comfortable bed.
Pros:

The room was clean, the bed was comfortable. There were problems with the toilet & the sink draining.
Otherwise, for what I needed, it was ok. The price was acceptable, the $200.00 deposit was unexpected.

2024-11-25 • via Nuitee
H
Hsi Jung • family
8
Pros:

Very convenient!

2024-11-19 • via Nuitee
S
Sara
4
Pros:

Ask for a receipt when leaving and he wouldn’t get be me one

2024-11-17 • via Nuitee
J
jocelyn
2
Pros:

I notice most of the customers are asian. This hotel stopped serving porridge which is the only breakfast Asians like. It is not even expensive. I am not sure if the hotel decided not to welcome Asians guests.

2024-11-11 • via Nuitee
J
jocelyn • friends
2
Pros:

This hotel stopped serving porridge which is the only breakfast most Asian like. I feel like they don’t welcome Asian customers anymore

2024-11-11 • via Nuitee
V
Verified traveler
2
Terrible stay
Pros:

This was one of the worst hotels ive stayed at. There was poop on the toilet paper roll, only two light bulbs worked in the whole room, the control could only turn on the tv but not change channels or volume or anything. When I first arrived to check in, I was asked to wait because they were busy with a report. Mind you, I had just driven 5+ hours from out of state, but was asked to wait. The elevator was so rickety. Everything was outdated and the ac smelled so bad. Never staying here again. Oh! There was a also a $200 deposit that isnt mentioned!!

2024-11-08 • via Nuitee