Emporio Acapulco

Hotels
•
Emporio Hotels
8.8 (2831 reviews)
Costera Miguel Aleman 121, Fraccionamiento Magallanes , Acapulco , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Beautiful views
Comfortable amenities
Cons:
Poor cleanliness
Inconsistent room quality
Food quality issues

Categories

Cleanliness
7.94
There were mentions of poor cleanliness with bugs and bad odors present in the bathrooms.
Service
9.41
General sentiment is positive, with mentions of friendly and accommodating staff.
Location
9.95
Many reviews highlight the excellent location and beautiful views.
Room Quality
7.9
Some rooms reported to have issues such as poor ventilation and uncomfortable beds.
Amenities
8.93
Amenities like the pool were appreciated, though some food options were criticized.
Value for Money
8.39
Mixed reviews regarding pricing compared to room condition and amenities.
Food and Beverage
8.44
Food quality received mixed feedback, with some positive and negative remarks.
Overall Experience
9.41
Overall guest experiences were generally positive with few key issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:40

Property Description

Oceanfront Location and Modern Amenities

Emporio Acapulco stands proudly on the seafront, offering stunning ocean views and easy access to the Galerias Diana Shopping Centre. Each guest room is equipped with free WiFi and a flat-screen TV, ensuring a comfortable stay.

Luxurious Spa and Multiple Swimming Pools

Indulge in relaxation at the hotel's spa, complete with a sauna and hot tub. Take a dip in one of the three outdoor swimming pools or maintain your fitness routine at the on-site fitness centre.

Culinary Delights and Entertainment Options

Savor a mix of Mexican and international cuisine at Condimento Restaurant and the Sunset Lounge. For more dining choices, visit La Isla, Bar & Grill, or the Arka Bar. Let the tour desk assist you in planning exciting activities like snorkelling.

Book now to experience the perfect blend of luxury and leisure at Emporio Acapulco!

Important information:

Please note that there is an additional daily fee to use the beachfront cabins. This fee can be used towards the cost of food and drinks ordered in the cabin.

Property does not accept debit card for payments on bookings.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Children up to 11 years of age stay free of charge when booking a room without meal plan (European Plan).

Children from 4 to 11 years pay extra charge when booking offer with Breakfast Included. Please contact the property.

Please note that bed configuration preferences cannot be guaranteed and are subject to availability upon arrival.

Please note that the palapa's are currently out of service. Please contact the property for details.

Reservations of 7 rooms or more must be prepaid with 50% of its total cost and liquidated one week before arrival.

Please note that due to renovations, the Sunset restaurant and the Infinity pool are and will remain closed until March 10.

The access to the Infinity pool has a cost of $500.00 mxn per person, which will be refundable in Food and Drinks.

Access to the beach cabins has an extra cost.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 190 per day.

Location

Guest Reviews

8.8
Based on 2831 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.95
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 9.41
J
Juan Carlos • extended_group • mx
9
2026-04-24 • via Nuitee
J
Jio • extended_group • mx
10
2026-04-23 • via Nuitee
K
Karla Gabriela • family_with_children • mx
9
BUENA
Pros:

LA UBICACION

Cons:

EL SERVICIO DE MESEROS, LES FALTA PERSONAL

2026-04-22 • via Nuitee
M
Medina Romero • solo_traveller • mx
5
2026-04-21 • via Nuitee
I
ISIDRO YAIR • solo_traveller • mx
10
2026-04-21 • via Nuitee
G
German • solo_traveller • mx
10
2026-04-21 • via Nuitee
T
Tania Esmeralda Portillo Jiménez • couple • mx
10
Muy bonito viaje
Cons:

Esta muy caro el buffet desayuno. Comparándolo con otros de la zona

2026-04-20 • via Nuitee
O
Oscar Cesar • solo_traveller • mx
10
2026-04-18 • via Nuitee
J
Jennifer • family_with_children • mx
9
Pros:

La comida y la atención del personal. Las instalaciones eran de lo mejor

Cons:

La limpieza de la habitaciónes

2026-04-18 • via Nuitee
G
Gloria • couple • py
10
Excellencies
Pros:

Me encanto, espectacular 10/10

Cons:

Todo me encanto

2026-04-17 • via Nuitee
V
Villegas Morales • solo_traveller • mx
10
2026-04-17 • via Nuitee
E
Elisa • solo_traveller • br
9
Um dia divertido e especial, como num episódio de Chaves
Pros:

Hotel onde se passou o episódio do Chaves em Acapulco. A estrutura das piscinas é absolutamente excelente, com espreguiçadeiras, cabanas, serviço de bar, área para as crianças etc... O quarto tb muito espaçoso, camas confortáveis, e uma vista incrível. Embora as instalações sejam um pouco antigas (algumas do tempo do Chaves mesmo rs), tudo é muito funcional e a parede tinha até tomada usb. O café da manhã tb superdiversificado e farto. O hotel tb tem serviço de guarda de bagagens e equipe para levá-la até o quarto. Tb tem um barril com um chapéu do Chaves na entrada pra quem quer tirar foto. Tudo isso por um preço superacessível. Bem legal mesmo.

Cons:

A piscina não conta com salva-vidas, e as crianças fazem o que querem (com total anuência dos pais). Alguns adultos às vezes passam do limite das brincadeiras. Descarga do do banheiro com pouca pressão. Sistema de controle de toalhas e bolsas supermanual (perderam nosso ticket de toalhas e houve um pequeno desconforto na saída), mas os funcionários são organizados e o registro do incidente no dia facilitou as coisas (não é pq é manual que seja bagunçado). A porta giratória praticamente não gira e precisa de um óleo. As cabanas e espreguiçadeiras da praia precisa pagar a parte.

2026-04-17 • via Nuitee
R
Ricardo • solo_traveller • mx
9
Pros:

La atención del personal

2026-04-17 • via Nuitee
R
Ricardo • solo_traveller • mx
9
2026-04-16 • via Nuitee
J
Josy0104 • solo_traveller • mx
10
Un viaje express
Pros:

Amabilidad de las personas

Cons:

Se escucha mucho el ruido de la avenida y eso q estaba en el piso 6

2026-04-16 • via Nuitee
R
Ruth • couple • mx
9
Pros:

Tiene muy buena ubicación, el agua de la piscina no estaba fría y era grande, la comida del bufet deliciosa y el personal súper atento.

Cons:

La ducha era muy pequeña

2026-04-15 • via Nuitee
O
Olimpia • extended_group • mx
9
2026-04-15 • via Nuitee
R
Ruben • family_with_children • us
10
2026-04-15 • via Nuitee
G
Gabriela • solo_traveller • mx
10
Pros:

Todo!!!! El lugar hermoso.. la comida deliciosa y el spa... De lujo!!!

2026-04-15 • via Nuitee
M
MARIA ISABEL • couple • mx
9
Pros:

La alberca y comida

Cons:

Un poco viejas las habitaciones

2026-04-13 • via Nuitee