Emporio Acapulco

Hotels
•
Emporio Hotels
8.8 (2964 reviews)
Costera Miguel Aleman 121, Fraccionamiento Magallanes , Acapulco , MX
+52 744 469 0505

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Beautiful views
Comfortable amenities
Cons:
Poor cleanliness
Inconsistent room quality
Food quality issues

Categories

Cleanliness
7.94
There were mentions of poor cleanliness with bugs and bad odors present in the bathrooms.
Service
9.41
General sentiment is positive, with mentions of friendly and accommodating staff.
Location
9.95
Many reviews highlight the excellent location and beautiful views.
Room Quality
7.9
Some rooms reported to have issues such as poor ventilation and uncomfortable beds.
Amenities
8.93
Amenities like the pool were appreciated, though some food options were criticized.
Value for Money
8.39
Mixed reviews regarding pricing compared to room condition and amenities.
Food and Beverage
8.44
Food quality received mixed feedback, with some positive and negative remarks.
Overall Experience
9.41
Overall guest experiences were generally positive with few key issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:40

Property Description

Oceanfront Location and Modern Amenities

Emporio Acapulco stands proudly on the seafront, offering stunning ocean views and easy access to the Galerias Diana Shopping Centre. Each guest room is equipped with free WiFi and a flat-screen TV, ensuring a comfortable stay.

Luxurious Spa and Multiple Swimming Pools

Indulge in relaxation at the hotel's spa, complete with a sauna and hot tub. Take a dip in one of the three outdoor swimming pools or maintain your fitness routine at the on-site fitness centre.

Culinary Delights and Entertainment Options

Savor a mix of Mexican and international cuisine at Condimento Restaurant and the Sunset Lounge. For more dining choices, visit La Isla, Bar & Grill, or the Arka Bar. Let the tour desk assist you in planning exciting activities like snorkelling.

Book now to experience the perfect blend of luxury and leisure at Emporio Acapulco!

Important information:

Please note that there is an additional daily fee to use the beachfront cabins. This fee can be used towards the cost of food and drinks ordered in the cabin.

Property does not accept debit card for payments on bookings.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Children up to 11 years of age stay free of charge when booking a room without meal plan (European Plan).

Children from 4 to 11 years pay extra charge when booking offer with Breakfast Included. Please contact the property.

Please note that bed configuration preferences cannot be guaranteed and are subject to availability upon arrival.

Please note that the palapa's are currently out of service. Please contact the property for details.

Reservations of 7 rooms or more must be prepaid with 50% of its total cost and liquidated one week before arrival.

Please note that due to renovations, the Sunset restaurant and the Infinity pool are and will remain closed until March 10.

The access to the Infinity pool has a cost of $500.00 mxn per person, which will be refundable in Food and Drinks.

Access to the beach cabins has an extra cost.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACA

Location

Guest Reviews

8.8
Based on 2964 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.95
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 9.41
Y
Yuri • couple • br
10
Espetacular
Pros:

Hotel incrível, com quarto vista mar, cama confortável. Quarto tem até cafeteira e deixam café todo dia para fazer no quarto. Café da manhã espetacular, localização incrível. Algumas coisas no quarto são mais antigas e precisariam de uma reforma, mas mesmo assim, incrível o hotel

Cons:

Tudo incrível, nada do que reclamar

2026-09-18 • via Nuitee
J
José Luis • solo_traveller • mx
8
Personal Increible
Pros:

La atención del personal desde la llegada fue lo mejor del lugar muy atentos en todo momento.

Las piscinas lo mejor del lugar.

Cons:

Desafortunadamente me tocó una unidad en piso bajo por lo que no tuve la mejor vista a la playa, adicional, la habitación que me tocó ya estaba muy descuidadaz varios muebles viejos y ya con problemas de mantenimiento, el agua de la regadera costaba mucho trabajo cerrarla en su totalidad, entiendo que están en remodelaciones en estos momentos por lo que espero en mi próxima visita pueda obtener una de las habitaciones renovadas.

2026-09-18 • via Nuitee
M
Mónica • solo_traveller • ar
7
Cons:

No tiene aire acondicionado en el lobby . No te dan reposeras ni sombrillas, hay que pagar

2026-09-18 • via Nuitee
A
Adrian • solo_traveller • mx
1
Pros:

El personal muy atento

Cons:

Las habitaciones muy mal, los baños pequeños la regadera me quedaba en la cara y salia muy poca agua, el gym con maquinas muy viejas y no funcionaban

2026-09-17 • via Nuitee
S
Sandra • family_with_children • mx
6
El hotel está decente, pero la gente que se hospeda ahí es muy chacal
Pros:

Las camas

Cons:

La ubicación, la gente que se hospeda ahí, la suciedad de la playa provocada por el tipo de gente que no sabe para que son los botes de basura. El mar tenía basura

2026-09-16 • via Nuitee
G
Guillermo • solo_traveller • mx
10
2026-09-14 • via Nuitee
R
Roberto • solo_traveller • mx
10
Pros:

Instalaciones y el trato del personal en general

2026-09-13 • via Nuitee
T
Tom • solo_traveller • gb
9
Great place overall
Pros:

The pool

Cons:

The sink in the bathroom was blocked until the staff fixed the issue.

2026-09-12 • via Nuitee
R
Ramos • solo_traveller • mx
10
Pros:

Muy buena atención

Cons:

Todo bien

2026-09-11 • via Nuitee
N
Namig • family_with_children • mx
6
Hotel prices does not deserve the amount we have paid at all.! Be careful ofthe pictures in Booking
Pros:

Only amenities next to beach were nice. This hotel absolutely not deserved the amount we paid, for 2 family we paid around 900 dollar for 2 nights 2 rooms. They changed our room after we complained but it was wasting time. Be careful when you book the rooms.

Cons:

The location of breakfast awful in first day. We have waited around 25 minutes in line for breakfast. The meals and fruits were not delicious and dishes were not clean. It is better to get non breakfast include and have your breakfast out of hotel. We also had lunch but meals were not delicious at all.

2026-09-11 • via Nuitee
B
Bastos • solo_traveller • br
10
2026-09-10 • via Nuitee
K
katia • solo_traveller • mx
8
Pros:

Location and swimming pool

Cons:

A bit old. Few things not working like AC and frigobar. And many bugs (not bed bugs) around the room....ants in the terrace

2026-09-10 • via Nuitee
V
Veronica • solo_traveller • mx
9
2026-09-10 • via Nuitee
S
Sergio • solo_traveller • mx
10
Pros:

Todo

2026-09-09 • via Nuitee
G
Gonzalez • solo_traveller • mx
9
Pros:

La vista desde las habitaciones a la playa

Cons:

Solo tenían un elevador funcionando para subir y bajar de las habitaciones

2026-09-09 • via Nuitee
L
Luigi • family_with_children • it
9
Pros:

tutto

Cons:

niente

2026-09-07 • via Nuitee
L
Locena • solo_traveller • mx
8
2026-09-07 • via Nuitee
J
Juan carlos • extended_group • mx
9
Pros:

Las piscinas y sus vistas al mar desde las habitaciones me encanto

2026-09-06 • via Nuitee
M
Marilu • family_with_children • mx
10
Disfruta el mar en la comodidad de un buen hotel.
Pros:

Buenísima ubicación, instalaciones lindas y personal excepcional.

2026-09-04 • via Nuitee
M
Maricarmen • solo_traveller • mx
9
Buena estancia
Pros:

Está muy céntrico, el personal es muy amable, las instalaciones aunque un poco antiguas, están en buen estado. Los alimentos variados y ricos.

Cons:

Que cobren para entrar a los camastros que están en el área de la playa y la otra alberca, aunque lo reembolsen en alimentos.

Y sería bueno que haya más opciones veganas, porque solo hay verduras.

2026-09-04 • via Nuitee