Emporio Acapulco

Hotels
•
Emporio Hotels
8.8 (2742 reviews)
Costera Miguel Aleman 121, Fraccionamiento Magallanes , Acapulco , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Beautiful views
Comfortable amenities
Cons:
Poor cleanliness
Inconsistent room quality
Food quality issues

Categories

Cleanliness
7.94
There were mentions of poor cleanliness with bugs and bad odors present in the bathrooms.
Service
9.41
General sentiment is positive, with mentions of friendly and accommodating staff.
Location
9.95
Many reviews highlight the excellent location and beautiful views.
Room Quality
7.9
Some rooms reported to have issues such as poor ventilation and uncomfortable beds.
Amenities
8.93
Amenities like the pool were appreciated, though some food options were criticized.
Value for Money
8.39
Mixed reviews regarding pricing compared to room condition and amenities.
Food and Beverage
8.44
Food quality received mixed feedback, with some positive and negative remarks.
Overall Experience
9.41
Overall guest experiences were generally positive with few key issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:40

Property Description

Oceanfront Location and Modern Amenities

Emporio Acapulco stands proudly on the seafront, offering stunning ocean views and easy access to the Galerias Diana Shopping Centre. Each guest room is equipped with free WiFi and a flat-screen TV, ensuring a comfortable stay.

Luxurious Spa and Multiple Swimming Pools

Indulge in relaxation at the hotel's spa, complete with a sauna and hot tub. Take a dip in one of the three outdoor swimming pools or maintain your fitness routine at the on-site fitness centre.

Culinary Delights and Entertainment Options

Savor a mix of Mexican and international cuisine at Condimento Restaurant and the Sunset Lounge. For more dining choices, visit La Isla, Bar & Grill, or the Arka Bar. Let the tour desk assist you in planning exciting activities like snorkelling.

Book now to experience the perfect blend of luxury and leisure at Emporio Acapulco!

Important information:

Please note that there is an additional daily fee to use the beachfront cabins. This fee can be used towards the cost of food and drinks ordered in the cabin.

Property does not accept debit card for payments on bookings.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Children up to 11 years of age stay free of charge when booking a room without meal plan (European Plan).

Children from 4 to 11 years pay extra charge when booking offer with Breakfast Included. Please contact the property.

Please note that bed configuration preferences cannot be guaranteed and are subject to availability upon arrival.

Please note that the palapa's are currently out of service. Please contact the property for details.

Reservations of 7 rooms or more must be prepaid with 50% of its total cost and liquidated one week before arrival.

Please note that due to renovations, the Sunset restaurant and the Infinity pool are and will remain closed until March 10.

The access to the Infinity pool has a cost of $500.00 mxn per person, which will be refundable in Food and Drinks.

Access to the beach cabins has an extra cost.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 190 per day.

Location

Guest Reviews

8.8
Based on 2742 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.95
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 9.41
R
Ricardo • extended_group • mx
10
Excelente en todo sentido
Pros:

Todos los servicios, y comodidades, durante mi estancia todo estuvo funcional, el elevador, el aire acondicionado, el agua caliente.
El personal amable y atento y siempre resolvieron mis dudas, hubo un problema con la chapa de la habitación y pude reportarlo enseguida y en menos de 10 minutos lo resolvieron. Todo excelente y en todo momento sientes que se justifica lo que pagas.
Incluso cuenta con resguardo de equipaje por si tu viaje de regreso es después del check out y quieres ir otro rato a la playa y no estar cargando tu equipaje.

Cons:

Lo único que podría mencionar es que la comida del buffet no siempre sabe rica, pero si tienes adaptabilidad a comer diferentes platillos no vas a tener problema.

2026-03-07 • via Nuitee
L
Luisa Carolina • solo_traveller • mx
8
Pros:

La ubicación

Cons:

Las almohadas olían raro

2026-03-07 • via Nuitee
M
Monica de los Angeles • couple • mx
10
Excelente servicio y lugar
Pros:

La atención del personal, limpieza, ubicación, instalaciones excelentes!

2026-03-05 • via Nuitee
D
Dante Israel • family_with_children • mx
10
Pros:

todo muy bien muy satisfecho

2026-03-05 • via Nuitee
M
Manuel • couple • mx
1
2026-03-05 • via Nuitee
C
CIPRIANA DEL CARMEN • couple • mx
9
Pros:

Ubicación, personal

Cons:

Todo excelente

2026-03-02 • via Nuitee
J
Jeanine • family_with_children • de
4
Sehr freundliches Personal, gutes Frühstück. Der Rest leider enttäuschend durch hohe zusätzliche Kosten und extrem laute
Pros:

Lage direkt am Strand. Toller Blick vom Zimmer auf das Meer (Zimmer mit Meerblick gebucht). Reichhaltiges Frühstück.

Cons:

Das Hotel liegt direkt an einer viel befahrenen Straße und ist zu der Straßenseite hin offen. Es ist so extrem laut, dass man denkt die Straße führt direkt durch das Zimmer. Für die Liegen am Strand muss man extra bezahlen. Enttäuschend für ein Hotel in dieser Preisklasse. Beim Check-out wurden wir dazu noch mit einer Rechnung für den Parkplatz überrascht (200 Pesos pro Tag, ca 10 Euro), was sich bei einer Woche Aufenthalt ordentlich summiert. Auf den kostenpflichtigen Parkplatz wurden wir vorab nicht einmal hingewiesen.

2026-03-02 • via Nuitee
L
Lycel • family_with_children • us
4
Got a fly on my coffee
Pros:

Pool was okay

Cons:

The room was outdated and dirty. Toilet was bad and make too much noise every 30mins.

2026-03-01 • via Nuitee
R
Ramiro • family_with_children • mx
10
Pros:

La habitación está muy bien y las albercas están geniales y la ubicación inmejorable y en si el hotel muy bien.

Cons:

El único detalle que no me gustó es que solo te prestan toallas una vez al día, osea que si quieres meterte en la mañana a la alberca y salir a hacer otras actividades y en la noche volverte a meter ya no te vuelven a prestar toallas secas.

2026-03-01 • via Nuitee
M
Melissa • couple • be
8
2026-02-28 • via Nuitee
P
Porfirio • extended_group • mx
10
Es una experiencia extraordinaria.
Pros:

Me gusta la ubicación todo lo que necesitamos porque todo lo que necesitamos, las piscinas están muy limpias y muy bonitas, la limpieza de la habitación excelente.

Cons:

1. Todo estuvo muy bien, pero siempre hay cosas que se pueden mejorar, por ejemplo en la alberca de adultos bajar un poco el nivel de agua unos 20 cms., 2. Hacer sus bebidas más agradables, la intención es provocar que se nos antoje, porque en los vasos que dan las bebidas están muy simples y no se antojan.

2026-02-27 • via Nuitee
N
Nancy • couple • mx
9
Pros:

Las albercas y la cama muy cómoda

Cons:

Nada todo muy bien

2026-02-27 • via Nuitee
M
Manuel Martinez 1212 • extended_group • mx
8
Buen hotel, puede mejorar
Pros:

Personal atento, el restaurante sunset es muy bueno, se come muy rico

Cons:

Había gente con bocinas en el área de albercas, cosa que está prohibida, en el bar muchos de los cócteles no estaban disponibles y aún así estaban en el menú, no te dicen si el early check in está disponible antes de tu llegada, tienes que llegar temprano y con suerte si hay habitación disponible antes de tu hora de entrada (3 pm) te la asignan, caso contrario, no. Ten en cuenta que para darte tu auto el día de tu salida el tiempo promedio es de 25 minutos en lo que haces fila y van por el.

2026-02-26 • via Nuitee
J
John • couple • us
10
Highly recommend Emporio hotel.
Pros:

A very clean hotel, extremely nice staff, breakfast buffet was excelent, good value for the money.

Cons:

The AC in the room broke twice, but after advising the receptionist, they sent a repairman within 10 minutes.

2026-02-24 • via Nuitee
A
Andrea • couple • mx
10
2026-02-23 • via Nuitee
T
Teresa • couple • mx
10
Excelente servicio
Pros:

La vista al mar desde la habitación, el buffet, el hotel en general,

Cons:

todo ok

2026-02-23 • via Nuitee
J
jacques • extended_group • mx
7
Pros:

El trato del personal

Cons:

El deterioro de las habitaciones

2026-02-23 • via Nuitee
J
jessica • extended_group • us
10
Best stay
Pros:

The view from our 12th floor room was beautiful. Very clean pool areas and clean beach. Stuff members were all so welcoming and helpful. We were walking distance from a convenience store and lots of restaurants..area felt safe.

2026-02-22 • via Nuitee
R
Rene • extended_group • us
8
Pros:

Beautiful circular pool area with lots of plants. Nice staff.

Cons:

Loud traffic heard from room.

2026-02-14 • via Nuitee
N
Nuñez González • extended_group • mx
10
Pros:

La alberca de adultos

Cons:

El bufet

2026-02-12 • via Nuitee