Emporio Acapulco

Hotels
•
Emporio Hotels
8.8 (2898 reviews)
Costera Miguel Aleman 121, Fraccionamiento Magallanes , Acapulco , mx

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Beautiful views
Comfortable amenities
Cons:
Poor cleanliness
Inconsistent room quality
Food quality issues

Categories

Cleanliness
7.94
There were mentions of poor cleanliness with bugs and bad odors present in the bathrooms.
Service
9.41
General sentiment is positive, with mentions of friendly and accommodating staff.
Location
9.95
Many reviews highlight the excellent location and beautiful views.
Room Quality
7.9
Some rooms reported to have issues such as poor ventilation and uncomfortable beds.
Amenities
8.93
Amenities like the pool were appreciated, though some food options were criticized.
Value for Money
8.39
Mixed reviews regarding pricing compared to room condition and amenities.
Food and Beverage
8.44
Food quality received mixed feedback, with some positive and negative remarks.
Overall Experience
9.41
Overall guest experiences were generally positive with few key issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:40

Property Description

Oceanfront Location and Modern Amenities

Emporio Acapulco stands proudly on the seafront, offering stunning ocean views and easy access to the Galerias Diana Shopping Centre. Each guest room is equipped with free WiFi and a flat-screen TV, ensuring a comfortable stay.

Luxurious Spa and Multiple Swimming Pools

Indulge in relaxation at the hotel's spa, complete with a sauna and hot tub. Take a dip in one of the three outdoor swimming pools or maintain your fitness routine at the on-site fitness centre.

Culinary Delights and Entertainment Options

Savor a mix of Mexican and international cuisine at Condimento Restaurant and the Sunset Lounge. For more dining choices, visit La Isla, Bar & Grill, or the Arka Bar. Let the tour desk assist you in planning exciting activities like snorkelling.

Book now to experience the perfect blend of luxury and leisure at Emporio Acapulco!

Important information:

Please note that there is an additional daily fee to use the beachfront cabins. This fee can be used towards the cost of food and drinks ordered in the cabin.

Property does not accept debit card for payments on bookings.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Children up to 11 years of age stay free of charge when booking a room without meal plan (European Plan).

Children from 4 to 11 years pay extra charge when booking offer with Breakfast Included. Please contact the property.

Please note that bed configuration preferences cannot be guaranteed and are subject to availability upon arrival.

Please note that the palapa's are currently out of service. Please contact the property for details.

Reservations of 7 rooms or more must be prepaid with 50% of its total cost and liquidated one week before arrival.

Please note that due to renovations, the Sunset restaurant and the Infinity pool are and will remain closed until March 10.

The access to the Infinity pool has a cost of $500.00 mxn per person, which will be refundable in Food and Drinks.

Access to the beach cabins has an extra cost.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 190 per day.

Location

Guest Reviews

8.8
Based on 2898 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.95
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 9.41
T
Tania • family_with_children • mx
8
Good short stay.
Pros:

Amenities and restaurant

Cons:

Pool not that clean

2026-06-27 • via Nuitee
M
Martin • extended_group • pa
7
regular
Pros:

ubicacion

Cons:

el baño, la tina dañada y no bajaba el agua.

2026-06-25 • via Nuitee
B
Bianca • solo_traveller • br
9
Ótima opção em acapulco
Pros:

Hotel bem localizado, com infraestrutura completa, piscinas, pé na areia, restaurante, bar. Atendimento sempre muito simpático e prestativo.

Cons:

Caso queira utilizar a estrutura da praia, tem que pagar. A academia é bem simples. O sistema de ar condicionado é central, um pouco barulhento.

2026-06-25 • via Nuitee
D
Diogo • solo_traveller • br
10
Pros:

Localização acomodação limpeza

Cons:

Muitas regras para dificultar operação de cambio de 50 dólares.

2026-06-22 • via Nuitee
A
ANGEL • family_with_children • mx
10
LA UBICACION Y LAS INSTALACIONES EXCELENTES
Pros:

EL DESAYUNO BUFFETE MUY RICO Y VARIADO

2026-06-19 • via Nuitee
D
Daniel • solo_traveller • mx
10
Pros:

Albercas super limpias

Cons:

Todo fue excelente

2026-06-18 • via Nuitee
J
JOSE L. • family_with_children • mx
8
Bien
Pros:

Calidad-precio

Cons:

Falla de elevadores y cortina de regadera vieja.

2026-06-18 • via Nuitee
Y
Yulieth • extended_group • co
9
Mi sueño de visitar el hotel del chavo en Acapulco se hizo realidad
Pros:

El desayuno es variado y tienen varias opciones

Cons:

Es un poco caro para lo que ofrece, aunque yo iba por visitar el hotel donde se quedó el chavo del ocho

2026-06-17 • via Nuitee
E
Edwin • family_with_children • us
10
Would definitely come back and most definitely recommend it
Pros:

Great location, great hospitality!

2026-06-16 • via Nuitee
R
Reyes • solo_traveller • mx
10
2026-06-14 • via Nuitee
R
Rocha • extended_group • mx
10
2026-06-11 • via Nuitee
N
Noemi • solo_traveller • mx
6
Pros:

La ubicación y la Playa

Cons:

Es un Hotel que me encantaba y al que tenía tiempo de no ir y me dió tristeza lo mal que estan sus instalaciones y como ha cambiado y bajado de categoría su servicio pues se ve viejo mal pintado y sun servicio a cuartos pues no pude conseguir por teléfono azúcar , ni pude pedir mi automóvil cuando le necesite. Tuve que bajar directamente al VALET parking y solicitarlo que porque no tienen teléfono para ese servicio y el azúcar también baje a pedirla al restaurante. Aparte de que la pequeña alberca infinita para adultos que alguna vez visite sin costo alguno ahora ya tiene costo aparte y el Agua de la albercapara adultos estaba turbia, sucia.. Los Camastros de la Playa también tienen ya costo aparte y eso termina siendo caro . Su personal amable y atento.

2026-06-10 • via Nuitee
R
Roberto • solo_traveller • mx
10
Pros:

.

Cons:

.

2026-06-10 • via Nuitee
B
Brandon Alberto • solo_traveller • mx
8
2026-06-10 • via Nuitee
V
veronica • solo_traveller • pe
8
2026-06-05 • via Nuitee
H
Hernández • solo_traveller • mx
10
¡Lindas vacaciones!
Pros:

Me gustó mucho la limpieza, también me gustó mucho el servicio amable y respetuoso.
La comida muy rica.

Cons:

Se fue la luz durante un periodo largo y tuve que subir por escaleras jijijiji 😃

2026-06-04 • via Nuitee
E
Erik • solo_traveller • mx
9
2026-06-04 • via Nuitee
A
Adlaremse Ayala • solo_traveller • mx
10
Pros:

Todo es excelente

2026-06-01 • via Nuitee
L
LENILSON • extended_group • br
6
Staff amigable pero hotel viejo que necesita mantenimiento
Pros:

La amabilidad del staff

Cons:

El hotel está viejo por el costo

2026-05-30 • via Nuitee
L
Laurel • couple • us
10
2026-05-30 • via Nuitee