Hampton Inn & Suites Columbus Hilliard

Hotels
•
Hampton Inn
7.7 (206 reviews)
3950 Lyman Drive , Hilliard , US
+1 614-334-1800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location (close to Schottenstein Center / easy access)
Friendly/helpful staff mentioned by multiple guests (Brooke, Coco, other attendants)
Clean, quiet and comfortable rooms reported by many
Large rooms and bathrooms with good counter space
Positive breakfast items (waffles) and generally plentiful menu
Good for event stays (families, football games); AAA discount noted
Cons:
Carpet stains and at least one guest found a bug in bed
Mildew or odd bathroom odors reported by several guests
Some rooms outdated: squeaky hinges, damaged furniture, broken fridge/TV cabinet
Noise from rooms above reported by multiple guests (thin floors)
At least one severe customer service incident (rude/cussing front-desk)
Limited pool seating and occasional lackluster breakfast

Categories

Cleanliness
7
Mixed signals: several guests praised cleanliness and a very clean room, but there are multiple specific issues (stained carpets, a bug found in bed, shredded sheet, mildew/odd bathroom odor) that lower the score.
Service
7.8
Generally friendly and helpful staff noted (Brooke, Coco, helpful check-in/out attendant), but there are notable service failures (rude/front-desk cussing incident, front desk smoking/delayed check-in) that prevent a higher score.
Location
9
Frequent praise for location: convenient to the Schottenstein Center, close to everything and easy access; many guests highlighted location as a strong point.
Room Quality
7.2
Rooms described as large, quiet and comfortable by several guests, but other reports note outdated rooms, squeaky hinges, damaged furniture, non-working fridge, and an uncomfortable bed — overall mixed.
Amenities
7.6
Facilities and offerings are generally adequate (some guests said facilities very nice), breakfast service is present but uneven, and the pool area/capacity was criticized (only a few chairs).
Value for Money
7.7
Standard quality for this hotel tier (not directly commented on in reviews); assigned target overall rating per instructions.
Food and Beverage
7.8
Breakfast comments are mixed but leaning positive: several guests praised waffles and plentiful offerings, while others called breakfast lackluster.
Overall Experience
7.5
Overall sentiment trends positive—'outstanding', 'home away from home', 'peaceful stay'—but notable negative experiences (very rude staff incident, noise issues, cleanliness problems) lower the aggregate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Luxurious Amenities

Indulge in the indoor pool and well-equipped gym during your stay at the Hampton Inn & Suites Columbus Hilliard. Stay connected with complimentary Wi-Fi throughout the property.

Comfortable Guest Rooms

Relax in guest rooms featuring convenient amenities like coffee facilities, a microwave, and a refrigerator. Enjoy your favorite shows on cable TV with pay-per-view movies for a cozy night in.

Convenient Location

Located just 6 miles from Ohio State University and 11.5 miles from downtown Columbus, the Hilliard Hampton Inn & Suites offers easy access to popular attractions like the Columbus Zoo and Market Mill Run Shopping Center.

Book your stay now at the Hampton Inn & Suites Columbus Hilliard for a memorable and convenient experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMH

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.7
Based on 206 reviews
Cleanliness: 7
Service: 7.8
Location: 9
Room Quality: 7.2
Amenities: 7.6
Value for Money: 7.7
Food and Beverage: 7.8
Overall Experience: 7.5
R
Roush • couple • us
8
2026-11-02 • via Nuitee
N
Nau • couple • us
9
Stay to see a concert at the Schottenstein center it was a great location. Convenient to get to and from
Pros:

Brooke at the front desk was very friendly and welcoming.

Cons:

Nothing

2026-10-30 • via Nuitee
J
JonNea • couple • us
8
I would definitely stay again.
Pros:

The room was large and spacious, but the carpet needs a little TLC. The bathroom was big, with lots of counter space and a large shower. The room was also very quiet.

Cons:

The carpets were stained and needed to be cleaned in some areas.

2026-10-29 • via Nuitee
J
Joe • couple • us
10
2026-10-22 • via Nuitee
M
Mallary • family_with_children • us
4
Cons:

Customer service

2026-10-21 • via Nuitee
E
Emily • couple • us
10
2026-10-19 • via Nuitee
B
Brian • family_with_children • us
8
2026-10-19 • via Nuitee
M
Monika • extended_group • us
8
It was excellent
Pros:

Quietness, comfort

Cons:

Everything was ok

2026-10-18 • via Nuitee
S
Sarah • family_with_children • cn
5
Pros:

The room was large

Cons:

The bed was uncomfortable and the room smelled like mildew

2026-10-12 • via Nuitee
K
Kelly • solo_traveller • us
10
Home away from home
Pros:

The staff, the cleanliness, the breakfast, the location... everything! This is our home away from home. We stay here everytime we go to an Ohio State football game!

Cons:

Nothing.

2026-10-12 • via Nuitee
T
Tahshiki • couple • us
9
Over all good
Pros:

Clean looked very nice polite employees

Cons:

Found a bug in my bed some kind of carpet bug not bed bug

2026-09-19 • via Nuitee
M
Michelle • solo_traveller • us
4
Not a good one
Pros:

Location

Cons:

The rooms were out dated the fridge didn't work the cabinet to that the TV was on the doors didn't close properly. You could hear every step the people above me made kids where running all around above me and I had to call the office. I am a Hilton member and I have not stayed in a Hampton that was so out dated and run down before. I will not be staying her again. I didnt get breakfast because I was up half the night because the people above me.

2026-09-14 • via Nuitee
V
Verghese • couple • us
10
Pros:

Cleanliness

Cons:

Nothing

2026-09-12 • via Nuitee
Y
Yannie • couple • us
9
I like Hampton -
Pros:

Location

Cons:

Front desk staff having a cigarette break as I tried to check in - told me as I crossed the front door threshold “I’ll be in in a minute” - friendly but not prompt and professional

2026-09-08 • via Nuitee
V
Verghese • couple • us
9
Not bad at all
Pros:

Cleanliness

Cons:

Water was not provided at check in

2026-09-08 • via Nuitee
R
Regina • solo_traveller • us
8
Pros:

I really liked the stay for the night. I was comfortable and enjoyed everything.

Cons:

No complaints.

2026-09-07 • via Nuitee
P
Pinkard • couple • us
10
Courteous staff. Great accommodation s
Pros:

Great menu! Plentiful all

Cons:

All good

2026-08-17 • via Nuitee
R
Randy • solo_traveller • us
8
2026-08-10 • via Nuitee
T
TJohnC • Friends getaway • Indianapolis, Indiana
10
Outstanding!
Pros:

Outstanding in every way! Perfect place and people!

2026-08-03 • via Tripadvisor
C
Cherryl • solo_traveller • us
10
2026-07-18 • via Nuitee