The Ambassador Hotel of Waikiki, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
9 (1665 reviews)
2040 Kuhio Avenue , Honolulu , US
+1 808-941-7777

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Spacious and comfortable rooms
Great location with beautiful views
Cons:
Rude restaurant staff
Water pressure in shower could be improved

Categories

Cleanliness
8.71
Rooms were clean and spacious, but one review mentioned extremely rude staff.
Service
9.18
Exceptional service noted across multiple reviews, with staff being friendly and attentive.
Location
9.22
Great city and partial ocean views were appreciated by guests.
Room Quality
9.17
Rooms described as spacious, comfortable, and beautifully appointed.
Amenities
9.2
Positive feedback about pool and cabana experience, and high-quality bath amenities.
Value for Money
8.66
Mixed sentiments; although upgrades were appreciated, some aspects could be seen as less value.
Food and Beverage
8.71
Breakfast and restaurant offerings received positive remarks; however, service issues noted.
Overall Experience
9.18
Overall excellent experiences shared; guests expressed intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:46

Property Description

Convenient Location
The Romer Waikiki at The Ambassador is ideally situated on Oahu, with easy access to Waikiki Beach and close proximity to transportation options like the Waikiki Trolley and bus routes.

Comfortable Accommodations
Each room at the hotel features modern amenities such as a flat-screen cable TV, refrigerator, and air conditioning. Guests can also enjoy the convenience of ironing facilities, a walk-in shower, and a hair dryer in the en suite bathroom.

On-Site Offerings
Guests can relax by the outdoor pool, grab a coffee at the bistro, or pick up snacks and essentials at the convenience store. The hotel also provides a launderette and surfboard storage for added convenience.

Experience the best of Waikiki at Romer Waikiki at The Ambassador - book your stay now for a memorable Hawaiian getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HNL

Location

Guest Reviews

9
Based on 1665 reviews
Cleanliness: 8.71
Service: 9.18
Location: 9.22
Room Quality: 9.17
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 9.18
H
Holly • couple • au
9
2026-09-18 • via Nuitee
M
Mary • couple • au
10
This property is clean, tidy, staff are friendly and is an easy stroll into the main shopping district.
Pros:

The property was easy to find and the staff were amazing.

Cons:

Everything was great

2026-09-17 • via Nuitee
J
Jennifer • couple • de
7
Pros:

Die Lage war top. Aber Achtung parken kostet 60 Dollar die Nacht. Öffentliche Parklätze auf den Straßen sind nicht immer leicht zu finden.

Cons:

Der Geruch im Badezimmer. Jeden Morgen um 5 Uhr kamen die Müllwagen die sehr laut waren.

2026-09-16 • via Nuitee
J
Jenna • couple • gb
10
2026-09-16 • via Nuitee
E
Elvir • couple • at
9
2026-09-13 • via Nuitee
A
Anissa • couple • be
8
2026-09-12 • via Nuitee
A
Anja • family_with_children • de
9
Super für einen Aufenthalt in Waikiki Beach
Pros:

Sehr neu und schön. Tolle Lage. Freundliches Personal

2026-09-12 • via Nuitee
J
Jordan • solo_traveller • ch
10
2026-09-11 • via Nuitee
L
Lorna • solo_traveller • us
8
It is a decent hotel but could use remodeling and upgrading for modernity in comparison with some other nearby hotels. I
Pros:

Walking distance to many shopping places.

Cons:

The room I got had a patio sliding door that was not quit sealed. The rubber seal on the left side- the fixed side was coming off and the strong winds were blowing inside making me a bit uncomfortable. Also, the faucet handles in the bathroom were so tight to turn on and off.

2026-09-10 • via Nuitee
S
Simone • family_with_children • it
7
2026-09-08 • via Nuitee
E
Elke • family_with_children • us
9
Pros:

Locatie
Vriendelijk personeel
Mooie propere kamers

Cons:

- Ontbijt is niet goed geregeld in restaurant aan hotel.

2026-09-05 • via Nuitee
J
Joseph • couple • us
3
2026-09-05 • via Nuitee
C
Cynthia • solo_traveller • us
6
Pros:

location

Cons:

late checkout policy: I was told upon check-in that if I wanted to checkout later, I must call the morning of departure. They could have made an effort to accommodate my request by indicating on their system that I made such a request. By the morning of my departure, I was told that the room was already assigned to another customer.
My flight departs 10 p.m. I cannot check in to my flight until 6 p.m. and there is nothing at the HNL airport to do.

2026-09-03 • via Nuitee
A
Anja • family_with_children • de
9
2026-09-02 • via Nuitee
T
Tim • couple • gb
7
Good base for 1/2 nights if going on elsewhere such as Cruise or Better Hotel
Pros:

Good Location - at the top of Kuhio Street so easy access to Ala Moana and Waikiki - nice decor in rooms

Cons:

Busy road so road noise could be heard in room, This hotel like many others, seems to allocate the less favourable rooms to those who booked through sites like Booking.com, the Check In was awful - how many jobs do they need to do when there is a queue other than check the customers in, This booking was also part of the data breach and we had numerous bogus Whats Apps - we contacted the hotel direct about it and through booking.com only to receive a message on the day of check in to say ignore them so communication is poor, you pay a resort fee which is fine when others charge it but the facilities are lacking for the amount they charge such as housekeeping every 2nd day (we stayed 2 nights therefore no room servicing not even to empty bins) - the pool area needs a massive overhaul - dirty cabanas, bored looking staff and generally worn.

2026-09-01 • via Nuitee
I
Ivann • extended_group • pf
10
Super séjour je recommande
Pros:

Tout était parfait

Cons:

Il n’y a rien que je n’ai pas aimé

2026-08-30 • via Nuitee
F
Fumiko • family_with_children • jp
8
2026-08-26 • via Nuitee
W
williameG8609OB • Family
10
The room was poor quality with old carpet on the floors and without a decent place to get coffee or food.
Pros:

The Staff at the Ambassador is awesome! They are truly First Class. I was impressed with everyone working at Ambassador, especially Ms. Schereen. She provided outstanding recommendations and suggestions. Ms. Schereen was outstanding in assisting me get appropriate housing. The major downside was the facility itself, the rooms were well below the normal Hilton standards and was clearly an aging hotel which Hilton has recently purchased. Clearly no one should have place the first name in luxury hotels on this facility!
I have traveled to almost all of the major Hilton Hotels (as a Diamond member of the Hilton Honor Program), this is worse hotel with name Hilton on it.

2026-08-23 • via Tripadvisor
A
Anna • couple • us
4
2026-08-23 • via Nuitee
G
GregB594 • Couples • Broomfield, Colorado
10
Worth the trip
Pros:

We have returned to the Ambassador hotel after our stay in May 2026. We loved the hotel, staff and food at the "Favorite Son" restaurant attached to the hotel. Our room has a partial ocean view high above the crowds. We are walking to many local food locations and shopping experiences. It's our go to place to stay while in Honolulu.

2026-08-21 • via Tripadvisor