The Ambassador Hotel of Waikiki, Tapestry Collection by Hilton

Hotels
Tapestry Collection
9 (1531 reviews)
2040 Kuhio Avenue , Honolulu , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent service
Spacious and comfortable rooms
Great location with beautiful views
Cons:
Rude restaurant staff
Water pressure in shower could be improved

Categories

Cleanliness
8.71
Rooms were clean and spacious, but one review mentioned extremely rude staff.
Service
9.18
Exceptional service noted across multiple reviews, with staff being friendly and attentive.
Location
9.22
Great city and partial ocean views were appreciated by guests.
Room Quality
9.17
Rooms described as spacious, comfortable, and beautifully appointed.
Amenities
9.2
Positive feedback about pool and cabana experience, and high-quality bath amenities.
Value for Money
8.66
Mixed sentiments; although upgrades were appreciated, some aspects could be seen as less value.
Food and Beverage
8.71
Breakfast and restaurant offerings received positive remarks; however, service issues noted.
Overall Experience
9.18
Overall excellent experiences shared; guests expressed intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:46

Property Description

Convenient Location
The Romer Waikiki at The Ambassador is ideally situated on Oahu, with easy access to Waikiki Beach and close proximity to transportation options like the Waikiki Trolley and bus routes.

Comfortable Accommodations
Each room at the hotel features modern amenities such as a flat-screen cable TV, refrigerator, and air conditioning. Guests can also enjoy the convenience of ironing facilities, a walk-in shower, and a hair dryer in the en suite bathroom.

On-Site Offerings
Guests can relax by the outdoor pool, grab a coffee at the bistro, or pick up snacks and essentials at the convenience store. The hotel also provides a launderette and surfboard storage for added convenience.

Experience the best of Waikiki at Romer Waikiki at The Ambassador - book your stay now for a memorable Hawaiian getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HNL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 51 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for US$100 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1531 reviews
Cleanliness: 8.71
Service: 9.18
Location: 9.22
Room Quality: 9.17
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 9.18
6
651andrewo Family
10
Review: Ambassador Hotel Waikiki
Pros:

BLUF: Strong value play in Waikiki—especially if you’re leveraging Hilton Honors perks—but the on-site breakfast experience misses the mark.

We had a great overall stay, made even better by using Hilton Honors points and the fourth-night-free benefit. That alone makes this property punch above its weight in terms of value.

A few highlights stood out right away. Parking pricing for Diamond members is genuinely excellent for Waikiki—no small thing given how painful parking can be in this area. The valet team was fast and efficient every time we came and went, which kept things friction-free. Staff across the board were friendly and easy to work with, and the complimentary beach gear was a great touch—simple, practical, and exactly what you want when you’re trying to maximize time near the water.

Where things fell short was the on-site restaurant, Favorite Son Waikiki. If you’re an early riser, plan ahead. Breakfast didn’t open until after 7 a.m., and there wasn’t any real coffee option before then. In-room coffee also felt like a miss—tea-bag style packets with an electric kettle instead of a standard drip setup.

Once breakfast did open, the menu lacked the basics you’d expect at most Hilton properties. No simple “2 eggs, toast, fruit, and protein” option, and even something as standard as toast with jelly wasn’t available. Not a dealbreaker—but definitely noticeable if you’re used to a more predictable Hilton breakfast experience.

Bottom line: Great stay, excellent use of points, and strong operational touches (parking, valet, staff). Just don’t count on the breakfast—grab coffee elsewhere and you’ll enjoy this place a lot more.

2026-04-22 via Tripadvisor
M
Martina couple de
6
2026-04-21 via Nuitee
B
Briar couple nz
7
Perfect spot!
Pros:

Great location and our front of house guy was great! The pool and gym were fab

Cons:

The door rattles probably should have told someone

2026-04-20 via Nuitee
L
LONGLIVENICK solo_traveller lr
10
Pros:

I live the pool and the restaurant and the staff and the rooms. I loved everything about the facility and my stay. I LOVEEEE HAWAII!

Cons:

N/A

2026-04-20 via Nuitee
D
D5771WDtw Couples
10
Kama is THE favorite son!
Pros:

Our whole experience was great! We came late in the night and the staff was still very open to have us and served us quickly! Our meal was such an interesting combo of flavors that worked super well! Also, Kama was such a great server that made us feel at home with his good mood and convo! He also made good recommendations on the meal, was very attentive and engaging, and was so nice and friendly. Go Kama!

2026-04-19 via Tripadvisor
M
Markus couple au
9
Excellent
Pros:

Staff were super friendly and helpful, great location, great facilities. Had a great time.

Cons:

Our room only got cleaned twice out of the 7 days we were there.

2026-04-19 via Nuitee
K
KYOKO couple jp
8
2026-04-19 via Nuitee
A
ashleyaY1172QY Couples
10
Will at front desk
Pros:

Me and my husband on a honeymoon. We had the best time here at ambassador. The pool could’ve been a little bigger but overall 10/10. All the staff were amazing but Will at the front desk was phenomenal. Made check in so easy and smooth.

2026-04-17 via Tripadvisor
8
853kalenak Friends getaway
10
Amazing stay with friends
Pros:

Such an awesome stay! Brandon the GM is so accommodating and friendly. We ended up getting a pool cabana the first day and it was so much fun to get drinks and sit by the pool. So relaxing and the drinks were delicious. We also went down to Favorite Son for dinner that night. Such a perfect hotel for friends to have fun together. The room was so new and clean with the cutest decor. The location was perfect because it is almost at the end of the strip so it is calmer but so close to everything. Loved everything!

2026-04-16 via Tripadvisor
K
Keiyana il couple us
10
2026-04-16 via Nuitee
L
lilliancK8392EU Family
10
Great service all around
Pros:

We are here unexpectedly - month long stay. The staff has been fantastic. Will at the front desk, Rowena and housekeeping.

2026-04-15 via Tripadvisor
S
Salome couple us
10
2026-04-14 via Nuitee
B
brandonwN3930RZ Family
10
Laid Back
Pros:

Our family had a great stay! The staff is very friendly and accommodating. Would recommend for TLA if available!

2026-04-13 via Tripadvisor
C
Citlaly family_with_children mx
9
Pros:

Me gusto el tamaño de la habitación, que son renovadas y siempre limpias; además el personal hacia el cliente son muy atentos a tus necesidades desde recepcion, hasta los meseros en el restaurante, muy amables, los felicito; en el servicio de Concierge nosotros contramos actividades en la isla, y fueron excelentes las recomendaciones (y se los escribo porque tuvimos la experencia de un Tour externo y nos dejaron mucho a dar).
La Ubicación del Hotel es buena, caminando tienes a la mano muchas cosas tanto las zonas turísticas, infinidad de tiendas, opciones gastronómicas, si bien no es un hotel a pie de playa, se compensa por todo lo demás. Un Extra fantastico es el servicio de equipo de playa,bicicletas, al hacer mi reserva no sabia de estos servicios, pero al llegar nos explicaron que teniamos derecho a todo eso, y nos facilito muchas cosas, ´pues fue un viaje con niños.
Al final de nuestro ultimo dia de viaje nos toco lluvia, y nuestro vuelo salio super tarde ese dia, asi que nos resguardaron nuestro equipaje sin costo extra. Hicieron nuestra estancia mucho mas facil.

Cons:

Nada

2026-04-13 via Nuitee
N
Nora family_with_children mq
8
Hotel accueillant qui tient ses promesses
Pros:

Personnel très sympathique et à l’écoute
Merci à Shereen et Gérard pour leur accueil et leur disponibilité.
Service valley au top
Salle de sport et piscine appréciable

Cons:

Service du petit déjeuner parfois long surtout quand on arrive tôt pour commencer la journée d’excursion mais les serveuses sont très sympas

2026-04-12 via Nuitee
J
Jim53951 Friends getaway West Chester, Pennsylvania
10
The Ambassador- perfect choice
Pros:

The location was perfect: close to waikiki beach, restaurants, and nightlife. The restaurant on the ground floor had great breakfasts and dinners. An easy choice after a late check in. We checked in twice: once before and once after a cruise. Will worked with us the first time and was exceptional providing information. Which is something in itself after our 14 hour flight. Shereen helped us the second time. We had requested an early check in (we are Hilton gold) and Shereen was able to make that happen. We had a nice room with a great beach view. Even the valets were helpful with an off the cuff beach restaurant suggestion. And all this the week after the major Kona low storms.

2026-04-10 via Tripadvisor
J
Jason family_with_children ca
9
Comfortable.
Pros:

Fantastic breakfast included here. Phenomenal options (towels, bikes, etc) all included as well. The staff keeps things clean and continued to provide us excellent service and smiles throughout our trip.

Was hesitant at first - but turned out to be a fantastic stay. Highly recommend and get the inclusive breakfast if it is an option!

Cons:

It was a bit overpriced but that’s Hawai’i.

2026-04-10 via Nuitee
Q
Q9985VTheatherj Family
6
A So/So Budget Hotel
Pros:

I wanted to share a review after debating whether or not to reserve this hotel. We have previously stayed at Hilton Village and loved it but thought we'd give this a try. We went as a family of four and here were the pros and cons.
Pros: Comfy beds and pillows, nice bathrooms, mini fridge, hotel had very few people staying when we were there (guessing due to recent storms), pool area is nice and clean (small pool), decent location - about 10 min walk to beach and restaurants.
Cons: Bathroom was very dirty when we arrived (tons of black hair all over floor and dirty toilet) - we asked for it to be cleaned and they showed up 2 days later to clean (I had cleaned it myself prior to this), room is on the small side - no couch or sitting area, no coffee maker (just pour over coffee - like tea bags and it was gross!), rooms have old glass doors so lots of street noise, room above us had a dog that would bark for long periods of time.
Overall a very budget hotel with decent beds. We wouldn't stay here again due to location, street noise and lack of cleanliness but it might be ok for just adults who are up for lots of walking and average rooms.

2026-04-09 via Tripadvisor
R
Robert couple de
8
Pros:

Unser Zimmer war geräumig, die Sauberkeit okay. Es gab eine Ausgabe für Badetücher für den Strand. Das Personal war freundlich und hilfsbereit.

Cons:

Die in Preis enthaltene "Strandausrüstung" konnte man nicht im Hotel, sondern bei einem Verleih am anderen Ende von Waikiki-Beach abholen, Schirme und Campingstühle. Die Fenster waren nicht dicht, so dass man den Straßenlärm (und die Müllabfuhr) hören konnte-trotz Zimmer im 8. Stock. Offiziell waren 1h Auslandstelefonate inkludiert; allerdings gab es merkwürdigerweise nie eine "freie Leitung". Ich hätte das gerne genutzt.

2026-04-09 via Nuitee
J
John family_with_children ca
9
2026-04-09 via Nuitee