Copacabana Beach Hotel Acapulco

Hotels
Independent
8 (162 reviews)
Tabachines No 2 y 3 Frac Club Deportivo, Acapulco, GRO, 39690 , Acapulco , MX

Facilities

Free beach cabanas
Fitness facilities
Proposal/romance packages available
Express check-out
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good food options
Cons:
Cleanliness issues
High prices compared to quality

Categories

Cleanliness
6.71
Guest mentioned dirty pool areas and unclean shower spaces, thus affecting overall cleanliness perception.
Service
9.68
Many guests praised the staff for being friendly and attentive, despite some issues with availability.
Location
8.22
Location noted as less than ideal for walking around, but generally good for beach access.
Room Quality
6.67
Issues with incorrect room types and lack of maintenance were reported, impacting room quality.
Amenities
7.7
Some amenities like swimming pool and jacuzzi were overcrowded, and parking was problematic.
Value for Money
7.66
Guests expressed that the value did not match the cost and found it overpriced for what was provided.
Food and Beverage
8.71
Breakfast and dinner received positive feedback, but buffet was considered basic for the price.
Overall Experience
8.68
Despite several issues, some guests expressed they enjoyed their stay due to certain positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:14

Property Description

Welcome to the Copacabana Beach Hotel Acapulco, your perfect Mediterranean getaway!

Relaxation Like No Other
Immerse yourself in leisure with three inviting hot tubs or take advantage of our fully-equipped fitness center, ensuring both relaxation and well-being during your stay.

Savor Exquisite Dining
Indulge in delicious meals at our poolside restaurant, Tabachines, or unwind with refreshing drinks at our beach and poolside bars. Enjoy buffet breakfasts daily and all-inclusive rates for a hassle-free dining experience.

Business and Events Ready
Whether you're here for work or leisure, our extensive conference center and meeting rooms (over 7,738 square feet) cater to your business needs, ensuring a seamless event experience.

Don’t miss out on the opportunity to experience all that our hotel offers—book your stay today!

Important information:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACA

Property Policies

  • Pets

    Pets not allowed

  • General

    Events/parties allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8
Based on 162 reviews
Cleanliness: 6.71
Service: 9.68
Location: 8.22
Room Quality: 6.67
Amenities: 7.7
Value for Money: 7.66
Food and Beverage: 8.71
Overall Experience: 8.68
D
Dulce
10
Pros:

Todo muy bien

2025-10-05 via Nuitee
C
C Alberto
8
Pros:

El hotel muy bien , playa limpia pero en la zona de camastros solo hay una lona semi traslúcida que no te cubre casi nada del sol , el mar muy sucio lamentablemente con espuma verdosa , tuve que irme a caleta mejor y en efecto el mar en caleta mucho más limpio y tranquilo para nadar aunque con la incomodidad de estar amontonado … en fin , pero el hotel muy bien !

2025-09-28 via Nuitee
H
helton family
4
Pros:

Esta en remodelación y mucho caos

2025-09-26 via Nuitee
S
Samantha
4
Pros:

muy caro y llenisimo

2025-09-20 via Nuitee
R
Rosita partner
10
Pros:

Me gustó, en una playa muy tranquila, una zona bien. El desayuno está rico

2025-09-19 via Nuitee
A
Alejandro family
10
Pros:

Excelente atención e instalaciones.

2025-09-16 via Nuitee
E
Eduardo family_with_children
8
Pros:

Servicios en la habitación mejorables, no hay roomservice ni agua caliente

2025-08-31 via Nuitee
M
Marcos partner
6
Pros:

Excellent staff services. Friendly and attentive.
Hotel meals were very good.
I enjoyed the breakfast and the dinner options which included freshly grilled pork chops.

2025-08-27 via Nuitee
F
Felipe
8
Hotel de mucha calidad y servicio de primera.
Pros:

Mi estancia en este hotel fue genial todos los conceptos me gustaron. La limpieza en general bien, sobre todo en las habitaciones. El servicio del personal de mucha calidez. Seguro volvería. Saludos

2025-08-27 via Nuitee
A
abigail
8
Pros:

Buen hotel , aunque alberca un poco pequeña si hay gran ocupación , las escaleras para subir al jacuzzi están algo feas, las de limpieza cuando quieren te dejan toallas , papel , agua .

2025-08-24 via Nuitee
K
Karla Beatriz Balderas family_with_children
2
Pros:

Lo primero que no me gustó fue que al rentar la habitación decía dos camas queen y eran matrimoniales y al preguntar en recepción me respondieron que queen significa matrimonial..., la habitación no tenía teléfono para poder comunicarte a recepción, el área de la regadera no estaba bien sellada y se llenaba de agua toda el área de wc, no hay agua caliente o al menos tibia, la primera noche encontré una de las camas llena de brillitos en la sábana de cajón, el siguiente día no hicieron bien la limpieza del área de regadera y no me dejaron tapete de baño.
Las áreas comunes son demasiado pequeñas para la cantidad de huéspedes que albergan, la alberca y chapoteadero parecían de parque acuático y sucias... jacuzzis, ni forma de meterse, no hay suficiente sombra para los camastros. El personal amable... cuando aparece, en la recepción no te explican las limitaciones del "all inclusive" que en realidad no incluye todo, ya que los snacks son solo tres y se acaban a las 5, si quieres otra cosa o después de ese horario tienes que pagar, no me dieron información correcta de los horarios de comida y perdí la hora de la comida, el buffet muy básico para el costo, las bebidas son sólo hielo. En general si hubiera sólo cubierto el costo de la habitación, y pagado aparte mis bebidas y alimentos habría ahorrado alrededor de 4 mil pesos.
El estacionamiento está retirado de la propiedad y no tienen valet parking.
En conclusión no regresaría ni lo recomendaría, caro para lo que es.

2025-08-24 via Nuitee
J
Jerry C.
4
Pros:

I have traveled to Acapulco several times in my opinion this hotel needs to have a better type of amenities. The hotel is already outdated for sure. Parking is horrible and the area is located. This is no prime to walk around outside the overall condition of the hotel, the rooms tend to be With lack of maintenance and to be honest if I had another choice to come back, I’ll come back to other places there is crowded service is lacking and waitresses. They’re super big. They’re very friendly and everything but they’re super busy so it’s under staff not a place for you to enjoy. It’s a place for you just to sit down and just see a lot of people a lot of crowd Swimming pool is super crowded. It’s not worth the money. It’s not worth the time in my opinion.

2025-08-22 via Nuitee
M
maria
8
Pros:

Lo unico que no me gustó fue que me robaron unas sandalias, una gorra y 2 toallas, se que no depende del hotel, pero no está por de mas externarlo

2025-08-22 via Nuitee
A
Annie
6
Pros:

L'hôtel est bien correct. Moyen mais les chambres sont propres. Les buffets ne valent pas du tout le prix, donc je vous conseille de manger ailleurs. Sur Expedia, on précise qu'il y a un service pour laver le linge mais ce n'est pas le cas.

Nous passions quelques jours en visitant de la famille. Acapulco s'est relevé de l'Ouragan de 2024. Ça m'a rendu heureuse.

Au Copacabana, la piscine était trop pleine pour nager, mais ça veut juste dire qu'elle est bien populaire. C'est sûr qu'au moins d'août la mer est chaude comme un bain tourbillon et les vagues sont souvent très fortes, mais c'est normal.

Bien correct, mais sans plus.

2025-08-18 via Nuitee
E
Eric family
10
Pros:

Habitaciones excelentes

2025-08-17 via Nuitee
L
Lauro
10
Pros:

Todo bien

2025-08-16 via Nuitee
D
Delia
10
Pros:

The Hotel was very clean

2025-08-13 via Nuitee
Y
YLEANA ZASHAMY
6
Falta de atencion
Pros:

El Hotel esta lindo, sin embrago hubo situaciones que no fueron de mi agrado y que la gerencia nisiquiera se comunico con nosotros, como el hecho de que se cayo el plafon de la entrada sobre mi hija que abrio la puerta

2025-08-13 via Nuitee
X
Xavier
4
Pros:

The buffet food for all inclusive was not that appetizing. Same food every day just mix differently no variety. Food seemed old. Bed was comfortable. Room was great Internet access was good. Transportation taxes were outside rooms. Do not have telephones. You have to text them. No room service children everywhere peeing in the pools Out of control unavailable. The gym was unavailable due to construction. There’s no ATM in the lobby so we have to go out into the unsafe area to get money. Nobody speaks English. If I didn’t have a translator with me I would’ve been lost and nobody would’ve understood me. This is great for Spanish-speaking people Who have kids who don’t mind a lower class of vacation.

2025-08-12 via Nuitee
J
Jose Luis
10
Pros:

Buenas instalaciones

2025-08-11 via Nuitee