Hotel ZaZa Dallas

As always, Alex and the entire staff at ZaZa Dallas make our stay 1st class. For the past 20+ years, ZaZa has been my destination away from home in the state of Texas for business travel, as well as personal getaway trips!

Everything about ZaZa is perfect!! They are the MOST accommodating hotel and always go above and beyond for our stay!! No ask too big or small.. Samara the concierge is the absolute best!! She makes every stay perfect with their hospitality and care for the guests!! The valet crew is amazing as well!!Thank yall Zaza!!

After all these years, Hotel Zaza still remains one of my favorite hotels to stay at! From the minute you are greeted at the front door, the experience of Hotel Zaza is like no other! The team members are always polite and make you feel at home from the time you arrive to the time you depart! The beauty of the hotel inside and out is like no other and all the elements of service exceeds at 10! The food & cocktails are excellent, and the rooms are over the top! I highly recommend Hotel Zaza when you are in Dallas, Texas!

I was genuinely excited for a weekend stay at Hotel ZaZa Dallas, which made the overall experience more disappointing.

On balance, I would place ZaZa in the 3.5 star category. For a property positioning itself at a Michelin Key level, however, the experience did not justify the Key they were awarded.

Michelin evaluates hotels on architecture and design, service consistency, character, value, and contribution to the local setting. In practice, ZaZa struggles with cohesion across several of these areas.

Design & Atmosphere
While the rooms are clean and maintained, the interiors feel dated and lack a cohesive aesthetic. Furnishings are serviceable but unremarkable, and balcony furniture shows visible wear. There’s an attempt at theatrical flair, but it doesn’t translate into a refined or elevated environment. (Water pressure, notably, is excellent.)

Service
Service was polite but firmly mid-tier. Towels in our room had visible makeup stains. Housekeeping did not service the room during our stay, and turndown service was not done. Check-in and check-out were efficient, though entirely transactional. Nothing felt elevated or anticipatory.

Value & Positioning
At this price point in Dallas, there are stronger alternatives offering a more cohesive luxury experience. On a future visit, I would choose the Thompson over ZaZa.

The Biggest Disconnect: Branding vs. Execution
Complimentary “sparkling wine” is presented from a Veuve Clicquot cart, yet the wine served was entry-level prosecco poured into plastic cups — a small detail that captures the broader issue. The property signals luxury, but the execution consistently undercuts it. Throughout the weekend, the bar and restaurant spaces were largely empty, diminishing any sense of destination energy.

After more than 20 years, the hotel appears in need of thoughtful reinvestment and brand recalibration.

I shared these concerns with the front desk at check-out, and the team responded politely and professionally.

At present, I would not recommend Hotel ZaZa Dallas to travelers specifically seeking a refined, or Michelin-caliber experience.

Wonderful hotel in a great location. We had a room with a very large balcony overlooking the city, which is truly remarkable. Very classic pop decor throughout the common areas and rooms. Warm chocolate chip cookies and an afternoon wine bar were very unexpected. Great restaurant and bar that serves until 1 am is a real plus.

My husband and I came here for a weekend getaway and loved it! We travel and stay at nice hotels often and have very high standards. Location is perfect and rooms are comfortable, immaculately clean, and service fantastic. The valet guys really took care of us, helping us with luggage and charging our car onsite. My husband got a massage and said it was incredible. The bar downstairs also has a great wine selection and makes amazing cocktails. We will be back the first chance we get! Thanks for a fantastic experience!

It's a beautiful hotel with a great location and wonderful staff.

I was part of a business conference held here and would absolutely recommend it to anyone interested. The entire staff (particularly Courtney and Richard) are great to work with. We visited during the big ice storm and they were able to adjust and accommodate a lot of changes due to the weather. I would absolutely visit again- either for a personal or professional trip!

Staying at Hotel ZaZa was a great experience for our team. We truly enjoyed the food, the atmosphere of the Hotel and that the location is priceless.
The staff was kind, and super professional. The rooms were comfortable and perfect for our team.

Exceptional Wedding Experience at Hotel ZaZa — Thanks to Samara Atwood

We hosted our wedding at Hotel ZaZa and could not have been more impressed with the entire experience. The venue is stunning, the service was top-notch, and everything ran incredibly smoothly.

A huge part of that is thanks to our event coordinator, Samara Atwood, who was absolutely outstanding. She was organized, calm, responsive, and truly went above and beyond to make sure every detail was perfect. On the day of the wedding, she handled everything seamlessly and made the entire experience feel effortless and stress-free.

Our guests even commented on how well-run and beautiful the event was, which is such a testament to Samara and the Hotel ZaZa team. We are so grateful and would highly recommend Hotel ZaZa to anyone considering hosting a wedding or special event — you’ll be in amazing hands.

The staff especially Zoe was wonderful. Friendly capable and efficient.

Great food and service

We had a wonderful stay at Hotel ZaZa and felt well taken care of from start to finish.

Housekeeping was excellent. Our room was spotless, thoughtfully refreshed, and clearly handled with care. Valet was also great: friendly, efficient, and easy every time.

A special thank you to Samara, who truly elevated our stay. She went above and beyond to make us feel welcomed and comfortable, with a warmth and professionalism that felt completely genuine. You can tell she takes real pride in both her role and the guest experience.

It’s rare to have such a consistently positive experience across every touchpoint. We’ll absolutely be back.

We had our holiday party at Zaza this year and they knocked it out of the park per usual. Samara and her team were so incredibly helpful. The food was delicious, and the service was top notch. The holiday decor was impeccable and really brought the spirit of the holiday to life. The hotel rooms were wonderful and spacious! Will be returning!!

I organized a conference at the Hotel Zaza, culminating in a holiday party. Right off the bat, the service from the valet and front desk staff was impeccable. I got positive feedback from everyone about check-in and accommodations.

Courtney McCord, our conference manager, was outstanding. The whole process was really. They were so accommodating to the guests and were attentive throughout the conference to make sure everything went smoothly.

The food was outstanding. Having run and attended many events at hotels, the quality and flavor of the food was noticeably better than anywhere I have been.

The AV team was flexible and understanding of last-minute needs and adjustments. Events never go as planned but when anything came up the F&B, AV, and conference teams jumped right in to make sure everything was perfect.

My guests were also very impressed with the beds, pillows, and water pressure. These things seem silly but when you're away from home, those extra comforts really stand out. I can't wait to work with Hotel Zaza again.

I had an excellent stay at this hotel, and I can’t recommend it enough. From the moment we arrived, the staff made us feel welcome, and the service stayed consistently impressive throughout our visit. The rooms were spotless, beautifully designed, and surprisingly spacious, offering all the little comforts that make a trip feel special.

A special shout-out to Alex, who went above and beyond to ensure everything was perfect for us. Whether it was offering local recommendations or checking in to make sure we had everything we needed, Alex’s professionalism and kindness truly elevated our stay.

Travel for work can be stressful when you don’t feel like you have a home base in a city. I first stayed at Hotel ZaZa last year and have been by every time I come back to Dallas. Sometimes with luxury hotels, they feel sterile and unwelcoming and ZaZa is the opposite. A warm, family vibe where the staff is top notch and the food and drinks are fantastic. Alex who runs the beverage program has put together such a great selection at their bar that I always find myself trying bottles that I didn’t know existed. He also is very engaged with the guests and that went a long way with me. He had seen me a few times and took timeout of his day to sit with me, ask about my job and give me some fun education on Hotel ZaZa and his bar program as a whole. A unique experience that I have never seen elsewhere. If you are coming to Dallas, come to ZaZa.