Hotel ZaZa Dallas

I am a regular here every Wednesday a great friend of mine Juan always takes great care of us. Can’t say enough great things about the place.

Was late posting this as we went on New Year’s Eve. The service and stay did not disappoint and the New Year’s Day brunch was amazing. We will definitely back for next New Year’s Eve

Came to ZaZa at the last moment for my wife’s birthday. Spoke with Madison and she made making the reservation easy and was extremely accommodating for the occasion. This is always our experience each time we stay at ZaZa. The customer service we experience each time we come here is top level and never disappoints. When in Dallas, do yourself a favor and stay here.

If you are looking for a hotel that swaps "cookie-cutter" for "character," Hotel ZaZa is it. I’ve stayed here multiple times, and it remains my absolute favorite home base in Dallas. The themed Concept Suites are a total standout—incredibly spacious and designed with so much personality. The aesthetic here is unmatched. The staff is amazingly attentive and go out of their way to make your stay VIP. You can’t beat the Uptown location. You’re right in the heart of the best dining and nightlife.

Cool vibe, nice touches

I always have an amazing time at Hotel Zaza. Alex did a fantastic job helping with my stay and truly went above and beyond. The level of care he and the rest of the staff provide will make your stay one you will never forget.

My husband and I chose Hotel Zaza in Dallas as our wedding block hotel and we also had our welcome party there! Samara helped plan our entire event and was so so helpful and kind. The entire staff was amazing and helped us make our vision come to life. Our family was raving about the hotel and staff the whole weekend. We are so grateful for Hotel Zaza and Samara and will absolutely be back!

Stayed in the Rockstar Suit at Hotel ZaZa with friends and it was incredible the room was stylish, spacious and perfect for the occasion. What really stood out was the staff- they went above and beyond to make sure we had an amazing experience. Easily a 5/5 stay!

I want a first give a shout out to Alex and his staff! My buddies threw me a bachelor party at Hotel Zaza. They got the rockstar suiteand it was amazing. It was not only spacious and covered with rock ‘n’ roll memorabilia everywhere, but the food was amazing as well! Alex and his staff never disappoint! Thank you again guys and I highly recommend this place!!

Thank you Hotel ZaZa. My buddies and I had a reunion and booked a suite. It was awesome. It was a great mix of comfort and Rock and Roll.

We had an incredible stay at Hotel ZaZa and can’t recommend it highly enough. The Rock Star Suite is absolutely amazing, spacious, stylish, and perfectly set up for hosting small gatherings with dear friends. It created such a fun and memorable atmosphere for our weekend.

What truly set this experience apart was the staff. From the moment we arrived until the time we left, they went way above and beyond to make sure every detail was taken care of. Their attentiveness, warmth, and willingness to help made us feel genuinely welcomed and valued.

If you’re looking for a unique, upscale experience with outstanding service, Hotel ZaZa is the place to stay. We’re already looking forward to our next visit.

As always, Alex and the entire staff at ZaZa Dallas make our stay 1st class. For the past 20+ years, ZaZa has been my destination away from home in the state of Texas for business travel, as well as personal getaway trips!

Everything about ZaZa is perfect!! They are the MOST accommodating hotel and always go above and beyond for our stay!! No ask too big or small.. Samara the concierge is the absolute best!! She makes every stay perfect with their hospitality and care for the guests!! The valet crew is amazing as well!!Thank yall Zaza!!

After all these years, Hotel Zaza still remains one of my favorite hotels to stay at! From the minute you are greeted at the front door, the experience of Hotel Zaza is like no other! The team members are always polite and make you feel at home from the time you arrive to the time you depart! The beauty of the hotel inside and out is like no other and all the elements of service exceeds at 10! The food & cocktails are excellent, and the rooms are over the top! I highly recommend Hotel Zaza when you are in Dallas, Texas!

I was genuinely excited for a weekend stay at Hotel ZaZa Dallas, which made the overall experience more disappointing.

On balance, I would place ZaZa in the 3.5 star category. For a property positioning itself at a Michelin Key level, however, the experience did not justify the Key they were awarded.

Michelin evaluates hotels on architecture and design, service consistency, character, value, and contribution to the local setting. In practice, ZaZa struggles with cohesion across several of these areas.

Design & Atmosphere
While the rooms are clean and maintained, the interiors feel dated and lack a cohesive aesthetic. Furnishings are serviceable but unremarkable, and balcony furniture shows visible wear. There’s an attempt at theatrical flair, but it doesn’t translate into a refined or elevated environment. (Water pressure, notably, is excellent.)

Service
Service was polite but firmly mid-tier. Towels in our room had visible makeup stains. Housekeeping did not service the room during our stay, and turndown service was not done. Check-in and check-out were efficient, though entirely transactional. Nothing felt elevated or anticipatory.

Value & Positioning
At this price point in Dallas, there are stronger alternatives offering a more cohesive luxury experience. On a future visit, I would choose the Thompson over ZaZa.

The Biggest Disconnect: Branding vs. Execution
Complimentary “sparkling wine” is presented from a Veuve Clicquot cart, yet the wine served was entry-level prosecco poured into plastic cups — a small detail that captures the broader issue. The property signals luxury, but the execution consistently undercuts it. Throughout the weekend, the bar and restaurant spaces were largely empty, diminishing any sense of destination energy.

After more than 20 years, the hotel appears in need of thoughtful reinvestment and brand recalibration.

I shared these concerns with the front desk at check-out, and the team responded politely and professionally.

At present, I would not recommend Hotel ZaZa Dallas to travelers specifically seeking a refined, or Michelin-caliber experience.

Wonderful hotel in a great location. We had a room with a very large balcony overlooking the city, which is truly remarkable. Very classic pop decor throughout the common areas and rooms. Warm chocolate chip cookies and an afternoon wine bar were very unexpected. Great restaurant and bar that serves until 1 am is a real plus.

My husband and I came here for a weekend getaway and loved it! We travel and stay at nice hotels often and have very high standards. Location is perfect and rooms are comfortable, immaculately clean, and service fantastic. The valet guys really took care of us, helping us with luggage and charging our car onsite. My husband got a massage and said it was incredible. The bar downstairs also has a great wine selection and makes amazing cocktails. We will be back the first chance we get! Thanks for a fantastic experience!

It's a beautiful hotel with a great location and wonderful staff.

I was part of a business conference held here and would absolutely recommend it to anyone interested. The entire staff (particularly Courtney and Richard) are great to work with. We visited during the big ice storm and they were able to adjust and accommodate a lot of changes due to the weather. I would absolutely visit again- either for a personal or professional trip!