Paradisus by Meliá Cancún -All Inclusive

If I could give Alejandro more than 5 stars, I would!
After arriving at the Cancun airport, I realized in a panic that I left my diamond ring in the room. I contacted Alejandro, and he immediately sprang into action. He personally retrieved it from lost and found and hired a trusted taxi to rush it to the airport before our flight left.
This goes way beyond customer service. His honesty and speed saved a priceless possession. Alejandro Aleman is the absolute best.

Thank you!

Vianney was the best waitress we could have had during our family trip

The review will only reflect our experience having stayed in the Adults Only Reserve area- Master suite Oceanfront, Pyramid 5 and hotel-wise we never ventured past the Pyramid 3(middle lobby) so I cannot comment on family side of the property. We were looked after by Alejandro our Concierge & Rommel, who were both very attentive- from daily updates, all our dinner reservations & last minute requests, providing information on where we can go about booking activities (parasailing etc) he even went above and beyond with making the initial inquiry on estimated cost & even walking us there, pre-organizing the sunset Cruise on Nichupté, & booking the included spa visit/hydrotherapy. For the folks worried about cabanas, not all of them have a $charge, just the ones that you have to take stairs for, directly facing the water- & we were able to secure one daily & pre-book day before (you just need to plop a personal item between 9am-11am to show you will use it & you can keep it the whole day if desired)- they are set up with towels by the very meticulous Michele( he remembers our room number and preferred location- with good shade and view of ocean) & also Victor. Service was mostly outstanding as expected at Paradisus- sadly with the exception of the first dinner at Agua Marina where it took unnecessarily long time to be acknowledged or seated despite us having reservations (no one was manning the hostess desk but there was multiple staff there) - and the restaurant was nearly empty. Waiting for our server to come & provide water & take drinks/order took a while- which is really the reason I've rated 4/5. I think it was a communication issue from hostess to server. Once a server did arrive at our table, things moved extremely swiftly & he looked after us very well, even when the restaurant got busy- quick to refill drinks and ong the seafood was exceptional (the catch of the day: whole fried snapper was yum) - he even set up a birthday surprise for mom- thank you, Jonathan- he basically saved that experience that went from disappointed to very happy by his attentiveness & speed! I would also like to acknowledge some staff that really made the dining experiences so good- from proactively checking on us & giving recommendations, stellar but speedy service & ensuring we always had tequila/drinks: Alfredo (dinner at Blue Agave, cannot find their new dinner menu online yet, maybe that's why not a lot of folks there at dinner, but i believe the beef i had was short rib- tender & phenomenal), Manuel (lunch at Agave, i loved the Birria soup), Jesus at Capella (one of our favorite experiences even though it's good but not the most exciting food), Daniel at Kao (we popped in for just desert and drinks and yet he managed to make it fun by again proactively recommending specific shots based on my "usual" order so i could try a different brand of mezcal), and the darling of a man, Emanuelle at Sal steakhouse (loved the brisket and clam chowder) - in true Paradisus form, it's the wonderful staff, very good food, & great drinks that are the stars- that combined with the resort cleanliness, scent, and renovated design/property vibe at the Reserve which was quiet, well-attended to, relaxed- exactly what we needed. There's activities/shows within a short walk to main lobby or main pool areas if you seek it. For the staff at Sante & Reserve lounge(they work at both): we particularly enjoyed the service from Cynthia (proactively checking if i want anything even when I'm in the pool she times it very well with a drink a 1/3 full 😀 and continuously brings me my choice of tequila no need to ask- anticipatory 5star service right there), & we also enjoyed wonderful service there from Javier, Yamil, Gemma, Luis, & Valeria. Location of the property was super convenient, with many options of activities at Aquaworld short walk right across the street, from speedboat jungle tours, jetskis, skyrider, etc. Just tip the bellman to golfcart you to the hotel gate to avoid the stairs. There was sargassum during our time, on the beach but there's still folks that find it swimmable certain times of day, when it is mostly on the beach (and not the water)- it was not as awful as what I'd see in nearby/other areas of hotel zone online, & they definitely run the tractors dailly to upkeep (not completely clear but it is june). Other comments if it matters: Designated smoking area for the Reserve section has a tiny bit more shade in the morning luckily(not a lot just vines that are starting to grow) than the one near pyramid 3(main pool) which gets full sun/zero shade- but the one by the main pool has seats w/ cushions- i spoke to someone and apparently they are very strict on no smoking on the actual beach. The master suite layout for the second bathroom was rather odd, looked like they intended to put a small tub but changed their mind for unknown reason. The balcony for the Master suite was huge, but also like there's a bit of wasted space, maybe could use an outdoor tub? We didn't get to enjoy much of the nightly entertainment since it conflicted with some of our dinner reservations, which again if no reservations were required- could have been avoided. They also may consider doing it in more of a theater/or use one of their conference rooms rather than a stage that sits by the pool with the audience seated across from the pool. It would alleviate some of the noise issues for people in main building perhaps(not an issue for our room). And i have to mention- although seeing it as trend now for some hotels and also this brand, likely to save on cooling costs- your room thermostat is set so that is does not go below 20degrees Celsius, it does have a tendency to feel too warm at night.

We went on a family vacation with young kiddos.

The service was great (shout out to Sergio and Fernanda). The resort just went through a major renovation so everything looked relatively well managed. As usual with Mexico, you’ll notice the areas that see little light of day are not well cared for. But overall the resort is very nice

Not all restaurants are the same quality. Capella is great and the best for family. I thought the others were mediocre and zesty was not good at all.

Buffet is hit and miss. Some days are good, others not great.

Definitely go for the ice cream, it’s really good. Go for the Fero to hero ice cream, it’s really good.

Now for the minuses-

Juice bar was great but for some ungodly reason, the workers there thought it was a good idea to add water to juice and to sweeten it, add sugar. Once I saw that, I stopped drinking juice.

The kids swimming pool area has some slides but only for kids. Parents aren’t allowed to go up the stairs.

So if they tighten up their buffet/juice bar. Add more slides or atleast allow adults to enjoy the slides with the kids, I would give it a 5 star rating

Fernanda and Sergio were both wonderful. They were kind, helpful and passionate about their work. We stayed in a family concierge junior suite and certainly recommend the concierge services

Great experience at the hotel in general, Jehu at the pool was amazing, great service, great drinks and very knowledgeable, best drinks in the hotel 🥃👏

We had an absolute amazing time with family and friends a week ago. We checked in on a Sunday and checked out on Saturday. The food was amazing the entire time and the staff was incredible. From the buffet staff to the cooks, to the swim up bar etc. Everyone was kind and considerate. Would like to single out Natalya our concierge for our trip. She was fantastic and made everything smooth. From booking reservations (last minute changes on our end) to answering every question we had. She made the experience to have little to no stress. We will be back!!

Great service and overall stay was amazing. We had the family concierge and Fernanda Trejo really delivered the most amazing experience. We will be returning for sure.

Excellent facilities. Beautiful hotel and very hospitable staff. The food and drinks were amazing. Thank you for the beautiful holiday.

Excellent service and tasty food in a pleasant environment.

Our stay was very nice at this hotel. Eduardo and Galdino were the concierge that helped our party of 16 people. They were very helpful and attentive. All the staff at the restaurants and the ice cream/coffee shop was amazing. Definitely recommend.

Karaoke night was amazing! We have only ever sang at home and the wonderful staff at Paradisus gave us the confidence to sing and we loved every minute! We love it here!

Stayed at Melia resorts several times avd this was by far the worse. Great resort, staff and lovely room. But when you're at an all inclusive, you should feel like you can always find something to eat. Most meals were cold and even the specialty restaurant's food lacked flavor

⭐⭐⭐⭐⭐
Our family just returned from an incredible 11 night stay at Paradisus Cancun, and we are already talking about when we can come back!
What truly made this vacation unforgettable was the amazing staff. A huge thank you to Bernardo, Armando, Pascual, Alejandro, and Seferino from the Gastro Hall. They welcomed us every day with genuine kindness and warmth and truly made us feel at home. Their service was exceptional, and seeing their friendly faces became one of our favorite parts of each day.
A special shout-out to Anna, the bartender closest to Aqua Marina. She was absolutely wonderful—always friendly, attentive, and making delicious drinks with a smile.
We also want to recognize the entertainment team, especially Mauricio, Daniel, and Giovani. They made the most fun crafts and activities for our family and helped create memories that our children will be talking about for a long time.
Our concierge, Faredeh, was fantastic. She helped coordinate all of our dinner reservations and made everything seamless from start to finish. Her attention to detail and willingness to help made our stay stress-free and enjoyable.
We also want to give a special thank you to Ivan from Guest Services. He truly made our whole trip by taking the time to come say hi and chat with us whenever he saw us around the resort. His friendliness and genuine interest in making sure we were having a great time made us feel incredibly welcome and added a personal touch that meant so much to our family.
The food throughout the resort was excellent, with plenty of variety and something for everyone. Our favorite restaurant was the Italian restaurant—we looked forward to every meal there! We also can’t forget Norma at the coffee shop, who always greeted us with a smile and made every morning a little brighter.
The housekeeping team was outstanding, servicing our room twice daily and keeping everything spotless. The pools were always clean, the grounds were beautiful, and every staff member we encountered was helpful, professional, and genuinely cared about making our vacation special.
Thank you, Paradisus Cancun, for helping our family create wonderful memories. We felt welcomed, cared for, and appreciated throughout our stay. We cannot wait to return!

This hotel was perfect for a family vacation (and wedding). Our room was great and very clean. The spa was wonderful and the treatments were fabulous. The staff members were so lovely and accommodating. A few special staff members were Alejander at the Nespresso Cafe, Ava by the pool, and Adan the Concierge. The quality of the food could be improved, but overall it was a great visit to Cancun.

Lovely hotel, all the staff so friendly. Would definitely stay here again in the future. Only thing that lets it down was how many things was only for the reserve customers only. No drink menus, so was unsure on what drinks they actually done. But the overall service was outstanding.

This is our first stay at Paradisus Cancun but have also stayed at the Paradisus Punta Cana.

You are greeted at the front door with a cool towel and cold fruit drink. Staff is incredibly helpful as they help with bags and checkin process.

Bracelets are your room key and gate to the resort.

The food was amazing. Restaurants require reservations that you can make downstairs by the buffet. Sometimes we could make them for future days and sometimes not. Not sure what the actual rules were.

Buffet is really good.

Beds were comfortable. AC in the room went down to 68 at the lowest.

Open common areas are not climate controlled. So in the afternoons it is quite hot and humid in there-especially the elevators. Most restaurants are climate controlled.

Public restrooms have washcloths to dry hands

AquaWorld is literally across the street. The front door men will drive you down to the gate in a golf cart.

We had no issues with mosquitos

Umbrellas with chairs at the beach were perfect

A lot of seaweed on the beach.

Each evening there is some kind of show. Sometimes out by the pool. Lighting wasn’t great but it’s entertainment. Also most afternoons some kind of inflatable or activity by the pool.

Would definitely stay again.

Had an amazing time thanks to Carolina and Erick, our concierge! They made my friend and I stay very easy and pleasurable. I was literally able to turn my brain off thanks to them.
The hotel architecture is beautiful. You really feel like you’re in your own world. My only criticism is when I ordered nachos through room service it was terrible. Chips tasted stale and the food cold.

This is my third time coming to Paradisus Cancun. It’s by far the best all-inclusive resort I’ve ever been to. I always book their Reserve Adults Only section, it’s very much worth it.

My butler, Omar Robledo, is among the main reasons I give this resort the highest of ratings. When I return, and I will very soon, I’ll make sure it’s Omar I get as my butler or I’ll walk away lol.
He was very attentive, always making sure I’m getting the best of what the resort has to offer. Without him I would’ve missed out on plenty of goodies. Thank you Omar!!

A shout out also to other awesome staff members like Ivan and Horacio in the Reserve section that made sure I was well taken care of, along with all the beautiful smiling faces of all Paradisus staff always greeting you as you walk by.
An unparalleled experience is what you’ll get in Paradisus.

Flor y Andrés from Ginger Bar were great. They were very attentive and were always willing to serve us.