Paradisus by Meliá Cancún -All Inclusive

Everything

Me and my wife had a great experience at Paradisus.
Since we afford the concierge package, we had the support of Natalia.
She helped us out with all issues, booking reservations of all kinds and explaining all the processes of Paradisus.

We would like to express our sincere thanks to the entire team at Paradisus Cancun for such a wonderful experience. A special thank you to our concierge, Natalia G., who was always available at any time and truly made a difference in our stay. We are also very grateful to Flor, who took such great care of us at the kids’ pool cabanas—she was incredible!

We absolutely loved our experience and will definitely be coming back!

The kidsdom (kids club) area at the hotel is amazing. Alondra and the rest of the staff there were so great with my 4 year old. He had such a fun time and has been asking to go back. I would recommend for sure!

I would like to highlight and sincerely thank the excellent service I received during my stay, especially from the butler Jair. From the very beginning, he was incredibly attentive, professional, and always willing to assist with anything I needed.

His kindness, dedication, and attention to detail truly made my experience even more special and comfortable. People like him make a real difference and elevate the overall quality of the hotel.

Thank you, Jair, for making my stay unforgettable. Highly recommended!

Everything has been amazing! The staff is so friendly everywhere you go

My family and I stayed at the Paradisus for a family vacation. As soon as we arrived, we weren’t off to a great start. We requested two beds, but they insisted the only had a king size room available. Apparently they were doing this to a lot of guests when they arrived. After arguing for about 30 minutes, they accommodated us with a double bed room. As well as the other guests. I guess it’s common practice to argue with the guests when they arrive? I don’t see any other why they insisted they didn’t have any double bed rooms available when they clearly did. The pools were really nice, but some tiles were chipping off. Most disappointing about the resort was the food. It was average at best. The à la carte restaurants were not very good apart from the Blue Agave. One night we tried going to the Italian restaurant and were turned away saying they were overbooked, but the restaurant was about 70% empty. Not exaggerating. Also, you weren’t allowed to make reservations unless you were a member. Which meant the average guest would be stuck eating at the buffet every night. This is a terrible system in my opinion. Forces you to pay extra or settle for the bare minimum. The service overall was subpar. I believe they were understaffed for such a large resort. I know they just reopened in April but clearly they have not got down the routines yet as they were constant lineups everywhere. Nothing was labelled at the food stands or bathrooms. Looking for a bathroom is basically an Easter egg hunt, including which room is male or female. The resort itself was not air-conditioned, despite being enclosed, the elevators are basically small sweat boxes. To top off the resort, one of my family members found cockroaches in the shower on the last day. The resort did have a beautiful piano bar room and the bartenders were very nice as well. The resort needs to be better managed and better staffed and it could be a true 5 star resort. As it is right now, it is maybe 3.5–4 stars at best. I’ve been to about 7 different resorts in Cancun and the Paradisus ranks among the bottom 2. We will not be returning, but hopefully they can get their act together in the future.

We had an incredible stay at Paradisus Cancun and would return in a heartbeat.

The resort’s unique design and architecture immediately stood out, and the recent renovations are beautifully done—modern, classy, and thoughtfully integrated while still honoring the original style. While there are a few spots that show the resort’s age, the updates more than make up for it.

We stayed in The Reserve, which was incredibly relaxing. It felt like a true retreat within the resort, and we had no trouble getting private cabanas, which made our time by the pool even more enjoyable. The common areas throughout the property are stunning, with gorgeous views everywhere you look.

Service was exceptional across the board. Javier, our concierge, was outstanding and made sure every need was met with ease and care.

The food truly exceeded our expectations. We were especially blown away by Kao—the service and quality there were top-notch. Mario, our server, was attentive and made the entire experience memorable. Capella was another highlight, where Edgar provided fantastic service and the meal was excellent. Honestly, every restaurant we visited delivered great food and kind, attentive service.

All around, this was a wonderful experience. Beautiful setting, great food, and even better people. Highly recommend.

Had an amazing trip. Very friendly staff especially Jared Osorio! He helped with all our reservations at restaurants and activities. Helped us plan out our day and give us special attention on our anniversary.
We will come back and hopefully see Jared again. Perfect

We went on a family vacation for my Dad’s 70th birthday the 2nd week the hotel opened. This was our 3rd time staying at Paradisus Cancun so we definitely had expectations but knew there could be some hiccups as they re-opened. The first 2 days were rough starting with check-in and having to have our room switched. The front desk staff is new so they are working through a majority of the issues and it took quite a while to resolve. The 2nd day at the pools you have to get down and reserve your chairs and umbrellas and people were straight up coming and physically moving umbrellas and chairs to different spots and throwing our stuff off. Yes this is a guest issue, but pool staff should be monitoring this. Josmari was a manager that really listened to our concerns and helped resolve the issues by the pool.

By day 3 things SIGNIFICANTLY improved and our last 4 days were lovely. They were on a better trajectory and I think things will get back to the Paradisus we love in the next few months. My brother did the family concierge and his concierge Alex was absolutely fantastic going above and beyond making sure my dad‘s birthday was celebrated.

We loved our food at KAO, SAL steakhouse and Capella’s. Plus the coffee and gelato shop is amazing. One knock I will say is that they have scaled back the amount of food options for children for example, the Asian restaurant no longer has teriyaki chicken bowls, so kids are pretty much eating burgers, chicken nuggets, pizza every day and not a ton of allergy, friendly options for egg allergies

The staff who have been there for years and a couple newbies is truly what made it so wonderful in the end.

Shout out to Baltazar and Vianney by the main and kid’s pools - stick with them and they will treat you great.

Alejandro (Alex) and Perla in the coffee shop make THE best iced lattes. We have been with Alex for three years and he is just the absolute best.

Every morning we’d look for Armando, Pascual, Jerry and Manuel in the Gastro and they always took care of us.

Emmanuel at Sal and Anabel and Fanny at Zesty were so sweet.

All in all, they are still working out in their kinks, but it is getting better each day and I think it will go back to what we’ve known and loved very soon.

Came to eat at Blue Agave and this Mexican restaurant is very nice. The food is very authentic and delicious. The server Xochilt is very attentive, friendly, and always makes you feel welcome. Definitely a wonderful lunch experience. My family and I love it and highly recommend it! 🩵💚🩵

Great location, nice modern rooms, and concierge Eduardo Mena was outstanding -he went above and beyond, often resolving issues before they even arose.

El hotel era grande y las habitaciones estaban bien. El personal de los restaurantes fue muy amable, los de la recepción no tanto…

Pretty

Limpieza e instalaciones todo super bien

Ωραιο φαγητο!!
Εξυπηρετηση αψωγη!!!

We are presently at the hotel. We travel a lot each years in all inclusive ressorts. They are not ready at all to open. The service is inexistant, it takes 20 minutes to have a drink at the pool bar, you have to wait at least 45 minutes to have a reservation at the restaurant and when you are there they make you wait 30 minutes..
The staff is rude and not accommodating. The staff really don’t care about their guess. And the hotel is missing employees. We’ve tried to talk with someone at the hotel and they don’t even reach out to us
I will definitely not recommend this hotel

Honestly the experience was better here before the multi million dollar renovations. The rooms are nice but as a whole this hotel is not ready to be open yet.
Buffet just not open sometimes, no signs or advance notice. There's a beach shack for burgers fries etc not open yet, rusty nails and plastic construction materials strewn about at the bottom of the stairs to the beach.
They selectively delete comments on Instagram so there's a reason you only see complimentary comments.
It's a nice place for sure but lots of work still to be done here.

Paradisus Cancun appears to have allegedly reopened after renovation on April 1, and from the beach it actually looked quite nice. We had stayed there many years ago, were intrigued to see the refreshed property, and were even considering moving over from our current hotel.

That turned out to be impossible — and not in the chic, velvet-rope, ultra-luxury sense.

We first walked up from the beach side, simply hoping to have a quick look and speak to the front desk. Instead, we were curtly told to leave.

No problem, we thought — perhaps just an awkward misunderstanding. So we tried calling the hotel multiple times. We asked their hotel operator to connect us to the front desk, and each time the call was dropped. Four times in a row.

Still assuming this must be some opening-week chaos, we later drove over in person to speak to the front desk directly. Security called up, disappeared for a while, then came back to inform us that we were not allowed to enter and should call reservations.

So we did. Central reservations genuinely tried to help and, to their credit, were clearly embarrassed once we explained what had happened. But they could not help either, seemed almost at a loss for words, and were unable to provide even an alternative direct number or email address for the hotel.

So: is this simply an astonishing customer-service breakdown? Or is Paradisus Cancun aiming to become the most exclusive hotel in the world — not because everyone wants to get in, but because apparently no one can? By the end, we were left wondering whether it was a hotel or a very elegant cover for some more mysterious operation. If so, mission accomplished.