Paradisus by Meliá Cancún -All Inclusive

Gorgeous location

I enjoyed my stay, nice vacation package

Paradisus Cancún is an amazing place. Atilano gave us excellent service at the blueagave resteruant. All the staff are very friendly and helpful. They are all hard workers and always have smiles on their faces. We felt at home throughout our week long stay here and I would highly recommend coming for a relaxing and fun time with friends and family!

Alejandro, Candy, and Rodolfo in Gastro Hall were absolutely amazing! They were always incredibly kind, welcoming, and made sure to put a smile on everyone’s faces each morning. Their service was consistently excellent, and they were always attentive and on top of everything.

Alejandro at the Café was also superb and provided outstanding service. Antonio at the pool bar was incredibly quick and efficient with every order, making drinks with both speed and care.

The atmosphere at this hotel is truly amazing, and everyone we encountered was wonderful. However, these five employees really stood out to me and made our experience even more special. They deserve so much recognition for their exceptional service and hospitality!

Buena comida, diversa

Frida and fernanda helped our kids during the time I went to SPA. The kids loved playing games and painting with them. Thank you ladies.

Very nice hotel, recently reopen after one year closed for renovation. The adult section is nice and quiet. Rooms are modern, spacious and clean. Nice beach. Very good for small and big incentive groups.

Recognition of service by Juan Carlos. Thank you Juan Carlos for connecting with us to learn what we like to make our vacation better. You are very genuine person. We are glad you were our concierge. If we come back to this resort we will definitely request for you.

We received very warm welcome and excellent services from the staff members. Everyday we get foods as per the test from various counters and very good services from bar tenders.

This resort was amazing. From the moment you arrive everyone's so nice. The service provide be the staff was top tier. Everyone's so pleasant and warm. The hotel is beautiful. The rooms are immaculately kept, comfortable, and spacious. My favorite part of this resort are the people. They made us feel at home....it felt like being around family. It was a birthday trip and they celebrated me every moment. The day of my birthday I received a birthday song at breakfast and at dinner. Our assigned host for the week was Juan Carlos. He was the best. We loved him. We got so much value for this trip and it was quite affordable. Everything was included....we paid for the spa experience and it was sooooo worth it! It was the most luxurious relaxing experience away from home. Our family came at the best time. It was a peaceful, serene time with my alot of noise. The poolside was very enjoyable.... not crowded at all. The food was decent, what you'd expect from a resort. Overall, my family and I loved our stay here. We'll miss everyone.

Wonderful staff overall
Front desk helpful
Room clean

Great Experience at BlueAguave our waiter Alberto amazing he is the best & great service will return with my family.
Adriana was also the BEST she made a table available for us as she saw us waiting what great customer service. Recognition is need for the great representation to this establishment ✨🙏✨

We went to the Paradisus at the end of July and stayed in the Family Concierge section. Our concierge was wonderful and the room location was convenient to the family pool.

Check-in - awesome. We had family concierge, so check-in was in an airconditioned area with snacks and drinks. At this point, I think our kids would have had meltdowns if we had regular check-in. Our concierge gave us a quick tour of the hotel and received our dining preferences. Messaging with the concierge was through WhatsApp, which was convenient.

Kids Club - major disappointment. This is definitely geared towards younger kids (less than 6). My 6-year old was content for maybe 15 minutes and our slightly older kids didn't even want to go inside. Some of the planned activities seemed interesting, but not interesting enough for any of my kids to want to participate, and I would say most were geared more towards girls. We had planned to use the kids club so that we could get a little bit of kid-free time at the pool, but this didn't work out. Overall, there was nothing (free) for our boys to do. We checked out the arcade/gaming room, but even that didn't interest them and it cost extra.

Family pool - kids loved the slides, though bring swimmies/life jacket if you have younger kids because the water by the slides is not shallow. We also brought rafts which made the pool much more enjoyable. I appreciated that there was a lifeguard who did a pretty good job at keeping order. We had a cabana for two days--highly recommend, especially for Saturday when it got extremely busy. We did drift down towards the other part of the pool and chairs appeared to be much harder to find than in the family section. Drink service at the pool was generally good.

Beach - seaweed was in abundance, but my kids didn't really care. The waves were calm for the most part. Not many people were in the water while we were there.

Restaurants - the big issue we had was the hours. At home, because of school and sports, my kids are used to eating dinner around 5. There is nothing open at 5. And for lunch, my kids were starving by 11:30 because they were playing at the pool by 9 am. The buffet didn't open until 12:30, and there were only limited food options at noon. My youngest son is also very picky, and he had a hard time finding food at the buffet and restaurants. He hated the chicken nuggets (I have to agree with him here), and though they always had pizza, he only likes cheese pizza, which wasn't always an option. Most of the food options were in a sauce or heavily seasoned. I understand we're in a foreign country, but some simpler options (even having french fries all the time!) would have been appreciated. However, we did love that the food was labeled with allergen information. Our favorite restaurant was the Japanese restaurant--great food and service. We did get room service twice and it was good and timely both times. There was a little coffee bar on the ground floor of our pyramid, which was convenient. It also had little snacks, desserts, and soda. We went there several times a day.

Nature cruise - the boat ride came with our room category. It was billed as a peaceful sunset nature cruise, but it was more like an adult booze cruise with little educational value. It was somewhat of a hassle to get on the cruise too, so if you don't fit it into your stay, I don't think you're missing anything.

Overall, we enjoyed our trip and I highly recommend getting the family concierge if you have kids -- it just makes things run more smoothly. With few exceptions, everyone was extremely friendly and helpful, but due to the lack of activities for our kids, I don't think we would return.

We enjoyed my stay, the room and amenities were always clean. The staff were super nice and We are very thankful that they were able to make my friends' birthday celebration(s) extra special. The reserve concierge was the best! I'll give big shout out to Natalia (Our Personal Concierge) for prioritizing our request and she went beyond and above. Highly recommend Paradisus Cancun Reserve

Poor maintenance of the property
Management doesn't response to any questions or concerns about our wellbeing
Rooms are very noisy we had to turn off the AC to sleep at night. AC makes unbearable noises all the time . Worst vacation in years
I cant wait to go home to sleep. Haven't slept in days

This journey from beginning to the very end has been amazing literally one of the best resorts I've been to.Big shout out to bernando and Armando amazing people with amazing hearts. If you guys find yourself a looking for a resort I would highly recommend this one.

I cannot express how amazing this resort is. It is stunning, fantastic food with so much variety and high quality. Everywhere is immaculate, it even smells amazing.

It’s unique from the moment you walk in with stunning interiors and greenery all around.

The most impressive and unique thing about Paradisus is the team. We had such a great vacation, had so many great experiences, then things went wrong, rapidly.y husband was taken seriously ill and was in hospital for three weeks. To say that all of the Paradisus team went above and beyond doesn’t even come close. They looked after me so well, even giving me their personal number in case I needed anything, one waiter even wanted to give me his car to travel to the hospital.

After very long nights and days in ICU, when I came back to Paradisus it felt like coming to to a Mexican family who genuinely cared and walking into a tropical paradise.

I leave tomorrow with an amazing new family. I cannot recommend the hotel enough, everything is just perfect and the team are the warmest and happiest people I have ever had the pleasure to meet. Every single one of them. X

We had a great experience at blue agave , outstanding service , our waiter Alberto was pleasant and polite. Food was delicious .

Jashel was amazing! Beautiful hotel! Thank you! Highly recommend