Kimpton Marlowe by IHG

Our family of five had a wonderful stay here! Fun, elegant & unpretentious vibe with 5star service! The staff, especially Matthew, was so professional & helpful, going above and beyond to make us all comfortable. Great location with easy accessibility to walk to some of the best spots in the city. love the amenities including free bikes/kayaks, the cocktail social hour and the beds/linens were very nice.

The Kimpton Marlowe is a lovely boutique hotel in Cambridge. The staff were all very nice, the restaurant breakfast/brunches were excellent, and my room was comfortable and well-appointed. I enjoy staying in smaller hotels, so this was a great fit for me. The only small negative is that I was in a connecting room, and my neighbor came over to complain about how loud my audiobook was. Personally, I didn't have issues with other guests being loud. The hotel is comparably priced to others in the area. It is a little ways away from the green line of the T, and the red line is a bit further of a walk. The little courtyard area, where there was some seating, was also a place for hired rides to pull in, and to have your car valet parked. There are also kayaks and bikes to use free of charge. Every evening, there is a wine and cocktail social hour with a snack served. In the morning, there is coffee, then later in the day they have iced water and herbal tea. There is also a new mall next door that shares a parking deck with the hotel. I would definitely stay at the Kimpton again when I visit Boston!

This hotel is among Amex’ Fine Hotels and Resorts so I was excited for this July 4 stay. The stay was generally ok, except the AC would stop cooling every hour or two. This wasn’t acceptable for a July in Cambridge so I called down the next morning and ask for a repair while we were out. Not sure whether anyone came (the front desk seemed to have forgotten about it) and the room was still warm for the remainder of the stay.

Even worse, however, was that they were unable to find my MagSafe device, which is the size of a credit card and was in the safe. When I alerted them of the issue, they said that they’d check and get back to me. No returned call that day or the next. I re-explained. They said they’d call back. Same thing happened. It’s now been a few more days and I haven’t heard back. I wanted someone to grab it before the next occupants were checked in. That didn’t happen because of the delays.

The workers were nice and polite. I just don’t know how to get someone to grab the card, which is laying in the tiny safe.

Also housekeeping didn’t clean during my visit. The front desk says that the default is to not clean unless requested.

My experience was in room 636 July 3-5. The room was quiet and relatively clean.

Sam at the front desk was knowledge, friendly and efficient. He gave us the absolute warmest welcome.

clean rooms, upkept property

My wife and I had a marvelous time staying at this hotel over the weekend.
Big SHOUT OUT to MATTHEW and SAM at the front desk as well as the manager, TARA. Thanks for making our stay memorable.

A huge shoutout to our doormen Aklilu and Teddy who took exceptional care of my husband and I while we were in attendance for our daughter’s wedding. Thank you so much!!

I travel to Lahey in Burlington every two months. I usually stay in Burlington close to 'Lahey'. I decided to treat myself as I am platinum/ambassador and have only stayed at 'Intercontinental hotels' for the last twenty years. My first time at a Kimpton was better than I expected. 5*+. Recognition of Club status, upgrade and a hotel that has a wonderful staff. After so many years of staying only at IHG, I am acquainted with many of the General Directors in Europe.I saw the same results when the GM and his staff cover all facets of the hotel prodigiously. The final result is an exemplary stay. The hotel restaurant was marvelous. No need to go out searching for a restaurant. The breakfast was of the same caliber . The rooms were well appointed and sparkling clean. Cozy and top line modern. I just loved the hotel. BTW, I brought my Golden Retriever 'Skye' , who is usually more polite and well-behaved than most people when staying at a hotel. She was in her glory by the attention she recieved.
I am coming back this month and I've already booked my stay at my new favorite hotel when I go to Burlington, The Kimpton. I notice everything at an IHG hotel and the professional team with a dash of warmth was the perfect combination.
See you next week.

Excellent stay. I loved the social hour from 5 to 6pm, where they give out free wine and you get to meet other guests

I called several times to try and get a pair of shoes I had left from a stay a few weeks prior. The phone was kept on hold and I was not given a definitive answer, so I went to the hotel in person.

All of the Front Desk staff were truly very sweet, patient, and accommodating- with the exception of the manager. Sophie was inmediately very short and impatient.

She spoke down to me when I provided the dates of my stay, and was clearly very frustrated when she could not find me in the system. Once she found my reservation, I was given the wrong pair of shoes- with another room number on the label of the bag. I told her that these were not my shoes- and her answer was “Well this is all we have.” I told her I left my shoes with one of her colleagues, and she proceeded to raise her voice- I even had to ask for her not to talk to me like that

This was after they had already confirmed my name and prior room number. I asked her to please check the bell closet, so she went to look for them there as well. While she walked away, one of the agents at the desk was kind enough to offer me some water, she was very polite.

Please ensure that Sophie knows not to speak to a guest like that ever again. It was frankly very disappointing- the stay itself had been fantastic and everyone else was really kind. The shoes were ultimately found, however, I should have not been spoken to like that.

Piacevole soggiorno in una perfetta location e di Boston!!
Grazie all’ambiente curato e dal design bello e accogliente era bello tornare.. L ingresso con ambiente relax e stato un ottimo appoggio per riprendere fiato. Strano (per mi aspettavo il bollitore in camera) ma apprezzato il servizio caffè al mattino. Stanza king size molto bella. Letto grande per due adulti e un bimbo di 3 anni).

The location is great, and the facilities were in good condition. The room was overall comfortable - good bed, hot shower, etc. Some of the front desk staff were super helpful. We would probably stay here again if the price is right.

Stayed at the Kimpton while celebrating our daughter’s college graduation this past weekend. Huge thank you to Tara and Ben for making it extra special!

I recently stayed at Kimpton Marlowe Hotel and had an outstanding experience from start to finish. The service was exceptional, and every staff member was warm, welcoming, and genuinely friendly. A special thank you to Mike at the front desk, who went above and beyond to make our stay memorable.

Before I even arrived, I called on the day of check-in and they had already blocked a room for me, arranged an early check-in, and even upgraded my room. For my birthday, the team surprised me with champagne, strawberries, and cookies, which was such a thoughtful and generous touch.

My party felt truly welcomed throughout the entire stay. Even when I noticed my shower was not working properly, they sent an engineer right away to fix the issue and followed up afterward to make sure everything was resolved.

It is rare to find a hotel with both excellent service and such personal care. I will definitely be back again and highly recommend this hotel to anyone visiting Cambridge.

We didn't have breakfast there

Very disappointed. Hotel is ok, no microwave in rooms, no tea offered, 1 bar of soap for the whole room. Breakfast is horrible on weekends. Line over 50 people long at 9.30 on weekends…was expecting more for this hotel and will not be back. For a Kimpton, it’s not well managed…

Second time staying here. Chose this hotel again because our first time in the previous summer was awesome and because we are IHG Diamond Elite members. Second time was lackluster. The room that they put us in was right next to the gym. People on the treadmill could see directly into our room. We had to have the curtains closed during our entire stay. Plus, you could hear the heavy weights being dropped to the floor. The hallway also had this greasy smell. We could not pinpoint why since the rooms are regular hotel rooms and not suites with kitchens.