Holiday Inn Express Hotel & Suites Gananoque by IHG

Hotels
•
Independent
9 (131 reviews)
Gananoque, Ontario, K7G1H4 , Gananoque , CA
1-613-382-8338

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Fireplace in lobby
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Luggage storage
Sauna
Continental breakfast
See all facilities

Review Highlights

Pros:
Clean rooms
Great location
Friendly staff
Good breakfast selection
Cons:
Stiff staff
Bed size discrepancies
Limited vacuuming

Categories

Cleanliness
8.3
Guests consistently mentioned cleanliness as a positive aspect.
Service
7.1
Service was generally appreciated, with some complaints about staff stiffness and wait times.
Location
8.5
The hotel is located in a great location close to key landmarks and public transport.
Room Quality
7.7
Rooms were modern, quiet and comfortable, with some complaints about bed size discrepancies.
Amenities
7.6
Amenities were good with positive mention of facilities, although some guests noted limited vacuuming.
Value for Money
6.5
Mixed opinions on pricing with some feeling it was reasonable and others finding it expensive for the services provided.
Food and Beverage
7.7
Breakfast was excellent with a variety of options, while a few guests desired more variety in food choices.
Overall Experience
8.1
Most guests had a positive overall experience, with friendly staff, clean rooms, and a convenient location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-04 03:50

Property Description

Recreational Amenities
Indulge in relaxation with our indoor pool, sauna, and fitness center, perfect for unwinding and staying active during your stay.

Guestroom Comforts
Feel at home in our guestrooms equipped with modern conveniences like complimentary Wi-Fi, refrigerators, and microwaves, ensuring a comfortable and convenient stay.

Convenient Location
Experience the best of Gananoque with attractions like Gananoque Boat Line and Thousand Islands National Park just minutes away, making your stay at Holiday Inn Express Hotel & Suites Gananoque truly unforgettable.

Book now for a memorable stay in Gananoque!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YGK

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 131 reviews
Cleanliness: 8.3
Service: 7.1
Location: 8.5
Room Quality: 7.7
Amenities: 7.6
Value for Money: 6.5
Food and Beverage: 7.7
Overall Experience: 8.1
B
Behrooz • partner
8
Pros:

breakfast was perfect and building was modern.

2025-06-26 • via Nuitee
B
Beverley
8
Pros:

The staff was good but our A/C kept cutting out during the night. Our toilet also had an issue with the water not going down right away and we alerted the staff early in the morning and they took all day to fix it.

2025-06-24 • via Nuitee
D
Daniel • partner
10
Pros:

Just of the highway, easy access to many river related sites and the region's walking trail. Safe, quiet, convenient, clean, affordable. I would stay here again.

2025-06-24 • via Nuitee
J
Jim
10
The people really make the stay enjoyable.
Pros:

We stayed here for a couple of evenings and honestly it was just what we needed. Small, cool pool that was refreshing after a sweltering day. Sauna was great, rooms were clean. Everyone who worked there were very friendly and accomodating. Check-in and check-out was a breeze. The only thing I would say is a negative is the elevator was super slow. But, it's only 3 stories, so if you are able, walking down/up the stairs was a very easy option.

2025-06-24 • via Nuitee
L
Lisa
4
Pros:

This room was advertised as a wheelchair accessible room with roll in shower but was not suitable at all. It was a suite and the bed was through a narrow door with not enough room to get the power wheel in and around a tight corner. Luckily we were able to shove the bed over about 6 inches to make it possible. The " roll-in " shower was a molded seat insert with not enough room to push our manual shower chair in. The property is not up to the standards you would usually expect at a Holiday Inn. We choose them for consistency in accessibility but this was not at all as expected and made for a difficult stay

2025-06-24 • via Nuitee
D
Don • family
10
Pros:

Clean and kind staffs

2025-06-18 • via Nuitee
E
Evgeny
10
Pros:

Great staff very helpful

2025-06-17 • via Nuitee
M
Manpreet
8
Pros:

Overall, really good stay.
Friendly ztaff, decent breakfast, lean rooms

2025-06-17 • via Nuitee
B
Brandie
4
Pros:

Bed was terrible for sleeping, found it to soft for a mattress, other then the bed it was good! But definitely an upgrade on a bed for sure!

2025-06-16 • via Nuitee
L
Lori
10
Pros:

Very nice stay. Quiet hotel.

2025-06-14 • via Nuitee
L
Luzviminda
10
Pros:

Clean and friendly

2025-06-14 • via Nuitee
D
Deborah • friends
10
Pros:

Our room was clean and comfortable .
Breakfast was very good.
The price was very reasonable.
The staff were very pleasant.

2025-06-13 • via Nuitee
S
Sandy
8
Pros:

All good except the pool had floating bugs

2025-06-12 • via Nuitee
K
Kevin • partner
10
Pros:

Newer site, clean and quiet.

2025-06-09 • via Nuitee
M
MARK
10
Pros:

The suite was excellent.
Separate living and bedroom wad convenient.

2025-06-09 • via Nuitee
S
SANDRA
10
Pros:

Nice and clean, as expected.

2025-06-09 • via Nuitee
B
Beth
10
Pros:

Convenient, quiet, clean and comfortable.

2025-06-04 • via Nuitee
D
Debbie
10
Pros:

Hotel was very clean and staff were exceptional.

2025-06-02 • via Nuitee
Y
Yanni • family
6
Pros:

Actually, this is a good place for needing quiet sleep. And around is convenience. BUT, I wrote down my lesson for every one who want to choose to stay. DON'T USE THE PHONE IN YOUR ROOM, IT WILL CHARGE YOU $5+tax for international or $2+tax local call, EVEN THOUGH JUST CALL BUT NO ONE ANSWERED!!! NO ANY SIGN WARM YOU IT WILL BE CHARGE BY YOURSELP, AND THE STAFF TOLD YOU: OH, YOU SHOULD NOT ASSUME IT IS FREE……！！！

2025-05-28 • via Nuitee
A
Angela • partner
10
Pros:

Clean

2025-05-26 • via Nuitee