Bastion Hotel Amsterdam Zuidwest

Cleanliness was not perfect. Very small bathrooms. Loud hallway noices

J’ai réservé un lit double et nous avons remarqué que c’était 2 lit simple collé entre eux + un sur matelas 2 personnes au dessus. Sauf que dans la nuit cela crée un trou à cause des 2 lits 1 personnes.

Pas beaucoup de lumière dans la chambre.

I reserved a room for three nights. Coming back in the room at the end of the first day I found that the room had been completely reorganized even though they apparently have a policy of not reordering the room unless asked. All the belongings I left in the bathroom were gone, alongside some food I left in the fridge! But some clothes and a couple of books were left in a bag in a corner of the room. I had left toiletry items such as electric toothbrush, razor, some medications etc and they were all gone.

I tried speaking to the hotel staff and they were superficially helpful, but could not arrange a refund or a compensation, despite me trying multiple times to contact them via phone or email. It's now been more than three weeks and every time I contact them they buy time, even though they themselves suggested to provide an indicative value of the items lost for refund.

This was unacceptable and unprofessional.

On top of that, bed sheets and towels were not super clean, one light in the room did not work.

The Heaters were not working and no one had solution for it. Even the receptionist say that you have to email head office for it. Every receptionist give different email address.

I love everything

Il bagno era assurdamente piccolo, lavandino microscopico, nessuna finestra o ventola d’ispirazione e la porta della doccia era rotta, impossibile da aprire abbiamo segnalato allo staff il primo giorno ma non è mai stata riparata

My room light and heater was not working. I complained but they did not resolve it. My baby got sick due to cold in the room. Very pathetic stay. I want my money back. Also I would like to complain on them

The bathroom smelled quite bad, like a public urinal, we asked for a new room but the hotel was full, instead the staff offered to check the bathroom but they didn't.
The shower holder was broken.

Cleanness and service

It is filthy got bitten by bed bugs under the bed was disgusting