Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Beautiful property
Excellent amenities
Cons:
Small room size
Breakfast quality needs improvement
Some technical issues with room appliances

Categories

Cleanliness
9.53
Rooms were cleaned well and consistently, contributing to a pleasant stay.
Service
10
Staff were exceptional, friendly, and attentive, going above and beyond to ensure guest satisfaction.
Location
9.5
The hotel is well-situated in Boston, making it convenient for sightseeing.
Room Quality
8.54
Some guests found the room size small for the price, but overall comfort was mentioned.
Amenities
9.49
Excellent spa and fitness facilities, adding to the luxurious experience.
Value for Money
9.02
While some issues noted, guests felt the overall experience warranted the price.
Food and Beverage
8.48
Breakfast received mixed reviews; improvement suggested for certain meal options.
Overall Experience
9.83
Overall, guests had a wonderful experience with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:17

Property Description

Luxurious Accommodation

Raffles Boston, situated in the heart of Boston, offers a luxurious experience with air-conditioned rooms, a fitness centre, and free WiFi. The property boasts a restaurant, bar, and indoor pool for guests to unwind and relax.

Exceptional Services

Guests can enjoy top-notch services including room service, concierge assistance, and luggage storage. The multilingual staff at the 24-hour front desk adds a personal touch by providing information in Mandarin, English, Spanish, and French.

Convenient Location

Conveniently located near popular attractions like Back Bay Station and Boston Public Garden, Raffles Boston is the perfect choice for travelers. Don't miss the chance to experience comfort and luxury at Raffles Boston.

Important information:

All rooms come with Butler Service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 74 per day.

Location

Guest Reviews

9.3
Based on 198 reviews
Cleanliness: 9.53
Service: 10
Location: 9.5
Room Quality: 8.54
Amenities: 9.49
Value for Money: 9.02
Food and Beverage: 8.48
Overall Experience: 9.83
B
Bryce • couple • us
10
Very luxurious time away from home!
Pros:

Malik was very nice and informative and provided a smooth and seamless check in. Thomás provided exceptional butler services and tended to our every need. The guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever had. Didn’t get a chance to try any of the restaurants but will definitely be back and will try! The hotel really focuses on providing quality for the price! Highly recommend!

2026-01-26 • via Nuitee
J
J.Michael • couple • us
9
2026-01-22 • via Nuitee
K
Karen • solo_traveller • gb
8
Pros:

excellent service and wonderful breakfast .

2026-01-20 • via Nuitee
Y
Yen • solo_traveller • sg
10
Best hotel in USA
Pros:

Excellent location welcomed by warm greeters.
Best in class butler Michael and Rory served thru out with heart. Esp Michael who troubleshooted my IT connection.
Room Service cooking soup that warmed my stomach.

Cons:

Front desk needs good follow through. Some of the agreed discussion was not picked up.
Breakfast in breakfast lounge needs improvement. Long wait, sub par food.

2026-01-19 • via Nuitee
Y
Yen • solo_traveller • sg
10
Best hotel in Boston.
Pros:

Location. Doormen. Butler service. Room. Housekeeping. Room service.

Cons:

Front desk. The sincerity and follow thru needs levelling up.

2026-01-19 • via Nuitee
M
Mary • couple • us
9
short and sweet - overnight for anniversary, dinner at La Padrona. We got the dinner res. first.
Pros:

liked how the bathroom lights up during the night without a switch

Cons:

The legs on the beds stuck out. My husband stubbed his feet constantly.

2026-01-19 • via Nuitee
M
Matt • couple • us
10
Pros:

Drinks an apps at the Blind Duck were excellent.

2026-01-18 • via Nuitee
J
Jie • solo_traveller • us
7
2026-01-11 • via Nuitee
E
Eric • couple • us
10
Amazing Experience, Highly Recommended
Pros:

Excellent customer service, cleanliness, great Pool and Jaccuzzi,

Cons:

Parking Charges lol

2026-01-04 • via Nuitee
F
Franca • family_with_children • ch
9
2025-12-31 • via Nuitee
J
Jade • family_with_children • us
10
Gorgeous hotel.
Pros:

Beautiful and clean

Cons:

We liked everything

2025-12-26 • via Nuitee
F
Frank • couple • de
8
Pros:

Sehr freundliches Personal.

Cons:

Das Badezimmer liess sich nicht heizen.

2025-12-26 • via Nuitee
L
Landysh • family_with_children • us
10
Excellent
Pros:

I am a very capricious customer. It’s really hard to make me happy. But finally, I found an exceptional hotel where I was completely satisfied and couldn’t find any negatives.
First of all, in my comments I noted about my sleep issues and required the quiet room. For two nights I didn't hear a single noise. They made sure that we don't have neighbors and provided us away from the elevators.
Secondly, we haven't seen any housekeeping neither in the floor nor in our room. But every single time we returned, it was cleaned, and they brought us some sweet treats, which made my 7-year-old boy very happy. Thirdly, the receptionist, the concierge, and the bell staff were extremely kind and helpful. The bell staff opened the door, helped with luggage, and asked if we needed any assistance each time. The very first moment, one of them politely asked if it was our first time and gave directions to the check-in floor. Also, the person who checked us in did his best, and we were able to check in early. He kindly offered to hold our bags while we took a quick walk to Totte across the road. I was happy and satisfied. I travel a lot and often.

Cons:

The breakfast was disappointing. I enjoy a luxurious meal, but I still expect to be fed adequately. The portion size for the price we paid was simply a joke. The following morning, we had a decent breakfast at Totte for a fair price.

2025-11-30 • via Nuitee
M
Manal • solo_traveller • kw
9
2025-11-28 • via Nuitee
R
Reena • couple • us
10
2025-11-24 • via Nuitee
E
Ekkehard • couple • de
9
Das Zimmer war für diesen Preis zu klein!
Pros:

Design

Cons:

Kalter und dami ungemütliche Lounge

2025-10-14 • via Nuitee
W
William
8
Pros:

I wish the water was hotter, had to ask to have room cleaned after 1st day as housekeeping did not come. Very responsive though when inquiries made.

2025-10-07 • via Nuitee
M
Mitsuyo • family
10
Pros:

Butler service was excellent.

2025-10-06 • via Nuitee
S
susan • partner
2
Pros:

The hotels rooms are in a mixed use building. This is not a stand alone hotel. The elevators are crowded and dirty , the hallways noisy from the guests 9n the non-hotel owned restaurants in the building.

2025-10-05 • via Nuitee
P
Pamela
10
Pros:

Excellent new hotel in Boston.

2025-09-30 • via Nuitee