Master Express Cidade Baixa - Próximo ao Araujo Viana, UFRGS e Santa Casa

Hotels
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Master Hotels
7.8 (2128 reviews)
Rua Sarmento Leite, 865 , Porto Alegre , br

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Localização
Espaço
Atendimento
Cons:
Limpeza
Café da manhã
Condicionador de ar

Categories

Cleanliness
6.95
Reviews mention persistent issues with cleanliness and poor conditions in the rooms.
Service
8.95
The reception staff is noted as being polite and accommodating.
Location
8.95
Many reviews appreciate the good location of the hotel.
Room Quality
7.45
Opinions vary; while some guests appreciate the spaciousness, others noted issues like old furnishings.
Amenities
7.45
Mixed reviews; some amenities are good, while others, like the breakfast, require significant improvement.
Value for Money
8.25
The prices are considered high relative to the quality of service and facilities offered.
Food and Beverage
6.45
The breakfast options and quality are frequently criticized.
Overall Experience
7.95
General sentiment is mixed; valued for location, but major concerns over cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 01:25

Property Description

Convenient Location
Master Express Cidade Baixa - Próximo à UFRGS e à Santa Casa is perfectly situated near Redenção Park and the Historic Centre of Porto Alegre, in the vibrant Cidade Baixa neighborhood.

Comfortable Rooms and Amenities
The hotel offers air-conditioned rooms with modern amenities such as a minibar, flat-screen TV, and a safety deposit box. Guests can enjoy a daily buffet breakfast with a variety of delicious options and access a helpful reception available 24/7.

Business-Friendly Services
For those traveling for work, a business center is conveniently located on-site. Additionally, the hotel's proximity to key landmarks like Porto Alegre's Metropolitan Cathedral and UFRGS makes it an ideal choice for both leisure and business travelers.

Ready to experience the best of Porto Alegre? Book your stay at Master Express Cidade Baixa now!

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

There are 12 parking spots and they are subject to availability.

When booking more than 3 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.8
Based on 2128 reviews
Cleanliness: 6.95
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 7.45
Value for Money: 8.25
Food and Beverage: 6.45
Overall Experience: 7.95
E
Evanir • family_with_children • br
10
2026-03-14 • via Nuitee
W
Wildson • family_with_children • br
7
Bom custo benefício.
Pros:

Localização, espaço no quarto e comodidade.

Cons:

Café da manhã muito simples e com pouca reposição.

2026-03-12 • via Nuitee
W
Wildson • family_with_children • br
8
2026-03-12 • via Nuitee
H
Hanke • solo_traveller • br
7
2026-03-12 • via Nuitee
C
Cláudio Silva da • solo_traveller • br
8
Acesso muito ruim.
Pros:

A equipe é solícita.

Cons:

O acesso. Falta uma área de embarque e desembarque na frente do hotel. Nunca vi disto, não se ter um espaço reservado para o hóspede parar o carro!

2026-03-11 • via Nuitee
J
Julia • family_with_children • br
9
Pros:

Quarto e banheiro limpos, hotel bem localizado

2026-03-10 • via Nuitee
V
valtair • family_with_children • br
10
2026-03-09 • via Nuitee
R
Rosemar • extended_group • br
6
Localização
Pros:

Boa localização, perto da Universidade na cidade baixa

Cons:

Não ficou claro na reserva que a arrumação do quarto seria a cada 3 dias. Não tiraram nem o lixo (papel higienico). Cafe da manha ou demorou a abrir (7 h) ou abriu sem ovo mexido etc.

2026-03-09 • via Nuitee
A
Adriano • family_with_children • br
10
2026-03-09 • via Nuitee
J
Jeremias • family_with_children • br
5
Cons:

O quarto não estava completamente higienizado, especialmente o banheiro. Observou se acúmulo de poeira em vários cantos do quarto em especial na cabeceira das camas. Ar condicionado obsoleto, nao deu conta de climatizar o quarto. Dois dos 3 hóspedes fizeram check in no quarto 601 e o terceiro hóspede que chegou depois tentou fazer o check in e a recepção não localizava o quarto. A explicação dada foi que um dos funcionários fez alguma troca de quarto no sistema, o que é um erro muito sério, pois seguimos no quarto 601. Cafe da manhã com os pratos quentes ja frios.

2026-03-09 • via Nuitee
C
Carlos Fernando • family_with_children • br
6
Precisa melhorar o café da manhã
Pros:

Atendimento.

Cons:

Café da manhã que já foi bom está cada vez pior.

2026-03-08 • via Nuitee
M
Mariana • family_with_children • br
10
2026-03-08 • via Nuitee
L
Liana • family_with_children • br
5
2026-03-08 • via Nuitee
O
Osmar Prestes • family_with_children • br
10
2026-03-07 • via Nuitee
M
Mauricio • extended_group • br
9
2026-03-07 • via Nuitee
R
Rodrigo • family_with_children • br
4
Só faltou achar baratas. Pior que hotel de rodoviaria
Pros:

A localização.

Cons:

Não tinha itens de higiene no quarto, sabonete, shampoo, etc...nao tem secador no quarto, não tinha nem o controle da TV, sem contar que ao subir o elevador parou no meio do caminho, abriu a porta e ficou metade no andar e metade fora, depois ele, desceu de novo pro térreo. O café da manhã surreal, além de começar tarde, não abriu no horário combinado com 20 minutos de atraso, as portas do café tinham correntes hahaha surreal, sem falar nos pães velhos e secos, uma opção de bolo do mes passado, a minha recomendação é se puder evitar! Evite! Acho que O hotel da rodoviária deve ser mas digno que esse lixo.

2026-03-07 • via Nuitee
F
Finster Pires • couple • br
10
2026-03-07 • via Nuitee
V
Verissimo • couple • br
10
2026-03-07 • via Nuitee
L
Landsmann • family_with_children • br
5
2026-03-06 • via Nuitee
L
Landsmann • family_with_children • br
1
essa turma nova que esta ai nesse hotel ta complicado
Cons:

paguei caro por um quarto de familia e nos colocaram em um com cama de solteiro

2026-03-06 • via Nuitee