Master Express Cidade Baixa - Próximo ao Araujo Viana, UFRGS, Santa Casa e Beira-Rio

Hotels
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Master Hotels
7.8 (2525 reviews)
Rua Sarmento Leite, 865 , Porto Alegre , BR
+55 800 000 2766

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Pets allowed
Lift / Elevator
Laundry
Luggage storage
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Review Highlights

Pros:
Localização
Espaço
Atendimento
Cons:
Limpeza
Café da manhã
Condicionador de ar

Categories

Cleanliness
6.95
Reviews mention persistent issues with cleanliness and poor conditions in the rooms.
Service
8.95
The reception staff is noted as being polite and accommodating.
Location
8.95
Many reviews appreciate the good location of the hotel.
Room Quality
7.45
Opinions vary; while some guests appreciate the spaciousness, others noted issues like old furnishings.
Amenities
7.45
Mixed reviews; some amenities are good, while others, like the breakfast, require significant improvement.
Value for Money
8.25
The prices are considered high relative to the quality of service and facilities offered.
Food and Beverage
6.45
The breakfast options and quality are frequently criticized.
Overall Experience
7.95
General sentiment is mixed; valued for location, but major concerns over cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 01:25

Property Description

Convenient Location
Master Express Cidade Baixa - Próximo à UFRGS e à Santa Casa is perfectly situated near Redenção Park and the Historic Centre of Porto Alegre, in the vibrant Cidade Baixa neighborhood.

Comfortable Rooms and Amenities
The hotel offers air-conditioned rooms with modern amenities such as a minibar, flat-screen TV, and a safety deposit box. Guests can enjoy a daily buffet breakfast with a variety of delicious options and access a helpful reception available 24/7.

Business-Friendly Services
For those traveling for work, a business center is conveniently located on-site. Additionally, the hotel's proximity to key landmarks like Porto Alegre's Metropolitan Cathedral and UFRGS makes it an ideal choice for both leisure and business travelers.

Ready to experience the best of Porto Alegre? Book your stay at Master Express Cidade Baixa now!

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

There are 12 parking spots and they are subject to availability.

When booking more than 3 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Location

Guest Reviews

7.8
Based on 2525 reviews
Cleanliness: 6.95
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 7.45
Value for Money: 8.25
Food and Beverage: 6.45
Overall Experience: 7.95
W
Wagner • solo_traveller • br
10
2026-10-13 • via Nuitee
R
Rivieri • family_with_children • br
10
2026-10-13 • via Nuitee
C
CHEILA • solo_traveller • br
9
2026-10-12 • via Nuitee
C
Costa • solo_traveller • br
7
Bom lugar
Pros:

Espaço

Cons:

Ar condicionado desatualizado

2026-10-11 • via Nuitee
K
Keison • solo_traveller • br
10
2026-10-11 • via Nuitee
J
Joana • solo_traveller • br
10
Pros:

Da atenção e cordialidade da recepção, da localização segura e privilegiada e do conforto.

2026-10-10 • via Nuitee
F
Fabiana Carla • extended_group • br
7
2026-10-09 • via Nuitee
E
Evandro Alcir • couple • br
8
Pros:

Café da manhã gostoso. Ótima localização.

Cons:

Pouco isolamento do barulho das ruas.

2026-10-08 • via Nuitee
M
Mylena • solo_traveller • br
10
2026-10-08 • via Nuitee
G
Gabriela • couple • br
1
2026-10-08 • via Nuitee
M
Matheus • solo_traveller • br
8
I recommend this hotel
Pros:

The location and the kindness of the staff

Cons:

Cleanliness

2026-10-07 • via Nuitee
C
Cláudio • solo_traveller • br
9
2026-09-20 • via Nuitee
P
Paolla Bianca • couple • br
8
Boa estadia
Pros:

Chuveiro maravilhoso.

Cons:

Não tinha tapete no chão do banheiro, precisava ficar pedindo.

2026-09-19 • via Nuitee
C
Chemin • solo_traveller • br
7
2026-09-19 • via Nuitee
A
Alexandra ValençaColvara • solo_traveller • br
7
Pros:

O atendimento do recepcionista.

Cons:

Logo no início do café da manhã não tinha ovos, pães e talheres.

2026-09-18 • via Nuitee
E
Ernestino • solo_traveller • br
7
2026-09-18 • via Nuitee
U
Ulysses Fabrício • solo_traveller • br
6
Abaixo das expectativas
Pros:

O preço é compatível com o que oferece e a localização é de fácil acesso.

Cons:

As instalações deixam a desejar. As cortinas e o lençol estavam mofados, o piso laminado estava danificado, os registros do chuveiro estavam trancados e, depois de abertos, ficava pingando água o tempo todo. A ducha higiênica foi retirada. O barulho da rua era muito alto e não tinha isolamento suficiente no quarto. Por fim, o ar condicionado estava sujo e fazendo um barulho maior que o da rua.

2026-09-17 • via Nuitee
D
Daniel • family_with_children • br
8
2026-09-16 • via Nuitee
V
Valéria • extended_group • br
6
Pros:

A cama King

Cons:

Não tinha tapete no banheiro

2026-09-16 • via Nuitee
C
Claudio Gutierrez • couple • br
7
Boa localização e funcional
Pros:

A localização é ótima.
E o pessoal que atende muito gentil, prestativo e resolutivo.

Cons:

O quarto tinha cama de casal e o cobertor não era compatível. Eram dois cobertores de solteiro!?
A televisão não funcionava e não pôde ser consertada.

2026-09-15 • via Nuitee