Master Express Cidade Baixa - Próximo ao Araujo Viana, UFRGS e Santa Casa

Hotels
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Master Hotels
7.8 (2329 reviews)
Rua Sarmento Leite, 865 , Porto Alegre , br

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Localização
Espaço
Atendimento
Cons:
Limpeza
Café da manhã
Condicionador de ar

Categories

Cleanliness
6.95
Reviews mention persistent issues with cleanliness and poor conditions in the rooms.
Service
8.95
The reception staff is noted as being polite and accommodating.
Location
8.95
Many reviews appreciate the good location of the hotel.
Room Quality
7.45
Opinions vary; while some guests appreciate the spaciousness, others noted issues like old furnishings.
Amenities
7.45
Mixed reviews; some amenities are good, while others, like the breakfast, require significant improvement.
Value for Money
8.25
The prices are considered high relative to the quality of service and facilities offered.
Food and Beverage
6.45
The breakfast options and quality are frequently criticized.
Overall Experience
7.95
General sentiment is mixed; valued for location, but major concerns over cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 01:25

Property Description

Convenient Location
Master Express Cidade Baixa - Próximo à UFRGS e à Santa Casa is perfectly situated near Redenção Park and the Historic Centre of Porto Alegre, in the vibrant Cidade Baixa neighborhood.

Comfortable Rooms and Amenities
The hotel offers air-conditioned rooms with modern amenities such as a minibar, flat-screen TV, and a safety deposit box. Guests can enjoy a daily buffet breakfast with a variety of delicious options and access a helpful reception available 24/7.

Business-Friendly Services
For those traveling for work, a business center is conveniently located on-site. Additionally, the hotel's proximity to key landmarks like Porto Alegre's Metropolitan Cathedral and UFRGS makes it an ideal choice for both leisure and business travelers.

Ready to experience the best of Porto Alegre? Book your stay at Master Express Cidade Baixa now!

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

There are 12 parking spots and they are subject to availability.

When booking more than 3 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.8
Based on 2329 reviews
Cleanliness: 6.95
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 7.45
Value for Money: 8.25
Food and Beverage: 6.45
Overall Experience: 7.95
L
Luciana • couple • br
8
Pros:

Do espaço do quarto

Cons:

A geladeira do quarto 506 estava com cheiro ruim e a descarga do ficava escapando a borracha sempre que apartava.

2026-06-05 • via Nuitee
W
Walter • couple • br
9
2026-06-05 • via Nuitee
B
Bender • solo_traveller • br
4
2026-06-05 • via Nuitee
P
Profe Sandra Silveira • solo_traveller • br
8
Pros:

Do time de atendto, desde a recepção, passando pela higiene e copa.

Cons:

Dos elevadores, mto antigos e pequenos, mas funcionam bem. Roupa de cama, lençol de baixo sem elástico, sai da cama nos primeiros minutos, cobertor e toalhas ásperas.

2026-06-04 • via Nuitee
A
Alcione Barbosa • solo_traveller • br
3
Desagradável
Pros:

So localização

Cons:

Limpeza, instalação, péssimo café da manhã!
Estava acontecendo uma maratona na cidade, o hotel liberou café ao 3 hs com pao, com um ovo mexido cafe e jogou uma banana em um balcão. Pedi um mel, e nao tinha, muito descaso com os atletas!

2026-06-04 • via Nuitee
S
Samuel • solo_traveller • br
8
Pros:

Os funcionários da limpeza muito profissional parabéns!! Obrigado

Cons:

Café da manhã só tinha pão de forma como opção

2026-06-03 • via Nuitee
J
João • solo_traveller • br
4
Hotel em decadência
Pros:

Localização

Cons:

Esse hotel está em decadência ..soi vliente ha quase 25 anos...é um otimo prédio, bem localizado mas falta manutenção básica e melhoria dos serviços e limpeza...ar condicionado velho...nao tem secador ee cabelo quartos. Café razoável...o único pontos positivos foi o atendimento

2026-06-03 • via Nuitee
C
Cassia • couple • br
7
2026-06-03 • via Nuitee
J
Júlio César • solo_traveller • br
10
2026-06-02 • via Nuitee
C
Camila • couple • br
3
Ruim
Cons:

Sujo e mal cuidado . Lençol pequeno, colchão rasgado. Colchão sem capa. Muito ruim

2026-06-02 • via Nuitee
C
carrijo • solo_traveller • br
7
Pros:

Café da manhã pobre. Elevadores velhos. Instalações antigas e com problemas estruturais.

2026-06-01 • via Nuitee
F
Farias • solo_traveller • br
10
2026-06-01 • via Nuitee
J
Joana • solo_traveller • br
10
Pros:

Eu adoro esse hotel pq funcionários são sempre cordiais e atenciosos e a localização é perfeita.

2026-05-30 • via Nuitee
F
Flávio • solo_traveller • br
9
2026-05-30 • via Nuitee
G
Graziela • solo_traveller • br
6
Pouco
Pros:

A localização é boa. Tem restaurantes e farmácias na mesma rua.

Cons:

No geral o quarto estava limpo, mas não tinha papel higiênico e toalhas. Tive que pedir reposição.
Também falta cuidado com os cobertores. Estavam sujos e empoeirados. Sou alérgica e afetou a minha rinite.
Cheguei ao hotel e pedi comida por aplicativo. Solicitei talheres, porém a recepcionista disse que não tinha para ceder, mesmo eles tendo restaurante que oferece café da manhã e, consequentemente, têm talheres.

2026-05-30 • via Nuitee
C
Camila • couple • es
8
2026-05-29 • via Nuitee
E
Eduardo • solo_traveller • br
5
Pros:

Local do café minúsculo, desorganizado, falta de reposição dos alimentos, sem contar a qualidade apresentada dos produtos,

2026-05-29 • via Nuitee
M
marco • couple • br
8
2026-05-28 • via Nuitee
S
Siqueira • solo_traveller • br
8
2026-05-28 • via Nuitee
C
CLAUDIO LUIZ • couple • br
7
Pros:

Camas

Cons:

Cheiro

2026-05-28 • via Nuitee