Hotel Kaiserhof Wien

Hotels
9.6 (2617 reviews)
Frankenberggasse 10 , Vienna , at

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Cons:
Suggestion for welcome drink
Mention of missing bath slippers

Categories

Cleanliness
9.3
Rooms are kept immaculately clean according to several reviews.
Service
10
Staff were described as very friendly and attentive, providing excellent service throughout the stay.
Location
9.8
Location praised for being close to major attractions and public transport.
Room Quality
9.5
Rooms are comfortable, well-maintained, and equipped with necessary amenities.
Amenities
9.3
The hotel offers a nice bar and breakfast area, which enhances the stay.
Value for Money
9.3
Guests felt that the quality received matched the cost of their stay.
Food and Beverage
9.7
Breakfast was highlighted as a treat, offering quality and variety.
Overall Experience
9.9
Guests consistently reported a wonderful experience with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:33

Property Description

Luxurious Accommodations
Indulge in the comfort of air-conditioned rooms equipped with modern amenities like a flat-screen TV, multimedia docking station, and a minibar. Relax in the spa area with a sauna and fitness room for the ultimate rejuvenation.

Convenient Location
Explore Vienna's iconic attractions with ease, as the State Opera and Karlsplatz Underground Station are just a short walk away. Discover the city's charm with nearby shopping, dining, and entertainment options.

Gastronomic Delights
Start your day with a delicious Viennese breakfast buffet and unwind with drinks in the bar or winter garden. With allergy-free room options and impeccable service, Hotel Kaiserhof Wien ensures a memorable stay.

Book now for an unforgettable experience at Hotel Kaiserhof Wien.

Important information:

Please note that if more than 5 unites are booked, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 26 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an available extra bed.
    Children from 6 years old to 12 years old stay for 20% of the adult rate per person per night when using an available extra bed.
    People 13 years old and over stay for 40% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2617 reviews
Cleanliness: 9.3
Service: 10
Location: 9.8
Room Quality: 9.5
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 9.7
Overall Experience: 9.9
E
Evert • solo_traveller • nl
9
2026-02-13 • via Nuitee
V
Veronica • couple • it
7
Cons:

La pulizia della stanza non adeguata sia all arrivo che durante il soggiorno abbiamo più volte notato che la moquette non veniva aspirata

2026-02-13 • via Nuitee
U
Ugo • solo_traveller • fr
10
2026-02-13 • via Nuitee
S
Soizic • couple • fr
10
2026-02-13 • via Nuitee
L
Luciana • extended_group • br
10
2026-02-13 • via Nuitee
N
Niemann • solo_traveller • de
9
2026-02-12 • via Nuitee
E
Eva Bech • extended_group • dk
10
Pros:

Alt

2026-02-12 • via Nuitee
T
Tiago • extended_group • lu
9
2026-02-11 • via Nuitee
A
Alexandre • couple • fr
9
Formidable !
Pros:

Pratiquement tout ! Pour ne pas dire tout !
Surtout le petit-déjeuner : délicieux !
Dommage que nous étions dans une période de travaux.

2026-02-11 • via Nuitee
Y
Yasutaka • couple • jp
10
最高のハネムーンの思い出になりました。
Pros:

観光地から非常に近く、主要地は徒歩で行けました。
駅からも近く、すぐ道を覚えることができました。
近くにスーパーもあり、利便性も高かったです。
静かな場所でゆっくり滞在できました。

そしてスタッフさんがとてもフレンドリーでした。
いつも笑顔で、本当にストレスなく過ごすことができました。

また朝食がすごく美味しかったです。
毎日夜は明日の朝食が楽しみでした。
水も水道水、ボトルの水共に美味しかったです。

シャワーの水圧も問題なく、とても良いホテルです。

Cons:

強いてあげればロビーからエレベーターへの道中に数段の階段があったこと（到着時はスタッフさんが持ってくれました）と、ドライヤーの風圧が若干弱かったことです。

2026-02-09 • via Nuitee
J
Jacob • couple • gb
10
Staff and facilities are fantastic
Pros:

Stagg were so friendly and couldn’t do too much for you. Great facilities and internal decor. Comfortable room.

Cons:

Nothing bad to report

2026-02-09 • via Nuitee
M
manu261 • couple • de
10
Mehr als nur empfehlenswert!!!
Pros:

Die zentrale Lage, die Freundlichkeit des gesamten Personals, das extrem gute Frühstücksbuffet, die Ausstattung

2026-01-31 • via Nuitee
A
Andrew • couple • gb
10
Brilliant hotel, Excellent staff, lovely food
Pros:

The hotel was excellent in all aspects. Most welcoming, kind and efficient staff
Food was first class.

Cons:

Nothing

2026-01-30 • via Nuitee
N
Nawata • couple • de
9
2026-01-30 • via Nuitee
A
Ayşe seda • family_with_children • tr
10
very comfortable and nice hotel
Pros:

We loved our hotel. The breakfast buffet was great. While I was sleeping I was dreaming of the breakfast :) The room was very clean and comfortable. The staff was very friendly, they gave us very helpfull recommendations. The hotel is very closed to touristic places and underground.

Cons:

nothing

2026-01-29 • via Nuitee
G
Gina • couple • au
10
A perfect hotel. Everywhere you looked, it was beautiful. Breakfast was fantastic and staff were exceptional in deliveri
Pros:

This property was perfection in hospitality. The best hotel I have ever stayed in. Looked and felt beautiful. Breakfast was lovely, staff very attentive and service focussed on giving us the best experience.

Cons:

We couldn’t control the heating from our room. We had to ask reception every time we needed the heating changed.

2026-01-29 • via Nuitee
S
Samuel • couple • de
10
Noch schöner als erwartet.
Pros:

Vor allem Personal

2026-01-28 • via Nuitee
V
Valerii • extended_group • ua
10
2026-01-27 • via Nuitee
K
Krisztina • family_with_children • hu
10
Pros:

Tökéletes volt minden, a személyzet minden tagja nagyon kedves, mosolygós, a szoba tágas és tiszta akárcsak a fürdő, szuper felszereltséggel, teljes komfortos. A reggeli választéka elképesztő, minden igényt kielégítő, semmilyen más szállodában nem tapasztaltam ilyen minőséget és választékot. Ez nem egy fizetett vélemény, tényleg tökéletes szálloda élmény volt.

Cons:

Ha nagyon kifogásolni kéne valamit egy apróság: a reggelihez adott üvegpoharak nagyon picik, még egy deciliter sincs talán.

2026-01-27 • via Nuitee
S
Stefan • couple • sk
10
Hotel je vo výbornej lokalie Viedne ,má prijemnu domácu atmosferu ,profesionalne vedenie a ochotný kolektív pracovníkov
Pros:

Ochotný personal ,dobrá atmosféra ,čistota,profesionalita

2026-01-26 • via Nuitee