Hotel Kaiserhof Wien

Hotels
9.6 (2862 reviews)
Frankenberggasse 10 , Vienna , at

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Cons:
Suggestion for welcome drink
Mention of missing bath slippers

Categories

Cleanliness
9.3
Rooms are kept immaculately clean according to several reviews.
Service
10
Staff were described as very friendly and attentive, providing excellent service throughout the stay.
Location
9.8
Location praised for being close to major attractions and public transport.
Room Quality
9.5
Rooms are comfortable, well-maintained, and equipped with necessary amenities.
Amenities
9.3
The hotel offers a nice bar and breakfast area, which enhances the stay.
Value for Money
9.3
Guests felt that the quality received matched the cost of their stay.
Food and Beverage
9.7
Breakfast was highlighted as a treat, offering quality and variety.
Overall Experience
9.9
Guests consistently reported a wonderful experience with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:33

Property Description

Luxurious Accommodations
Indulge in the comfort of air-conditioned rooms equipped with modern amenities like a flat-screen TV, multimedia docking station, and a minibar. Relax in the spa area with a sauna and fitness room for the ultimate rejuvenation.

Convenient Location
Explore Vienna's iconic attractions with ease, as the State Opera and Karlsplatz Underground Station are just a short walk away. Discover the city's charm with nearby shopping, dining, and entertainment options.

Gastronomic Delights
Start your day with a delicious Viennese breakfast buffet and unwind with drinks in the bar or winter garden. With allergy-free room options and impeccable service, Hotel Kaiserhof Wien ensures a memorable stay.

Book now for an unforgettable experience at Hotel Kaiserhof Wien.

Important information:

Please note that if more than 5 unites are booked, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 26 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an available extra bed.
    Children from 6 years old to 12 years old stay for 20% of the adult rate per person per night when using an available extra bed.
    People 13 years old and over stay for 40% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2862 reviews
Cleanliness: 9.3
Service: 10
Location: 9.8
Room Quality: 9.5
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 9.7
Overall Experience: 9.9
C
Christian • couple • at
8
Pros:

Sehr nettes Personal an Reception und Bar

2026-07-11 • via Nuitee
S
sivan007 • solo_traveller • il
10
Pros:

The hotel is wonderful. The staff so helpful
The service with the parking is very convenient. And the stuff in the breakfast so proffisional and give you a great hospitality.

2026-07-11 • via Nuitee
C
Carla • extended_group • mx
6
Fair stay
Pros:

The breakfast buffet was very good

Cons:

The beds, they have no sheets to cover yourself and the blanket was folded on top of the bed. Never seen than method before.
The photos are better than real life
Rooms
Are very small. The last night there was no refill of toilet paper or bath towels that was very disappointing.

2026-07-09 • via Nuitee
B
Bigosiński • solo_traveller • pl
9
Pros:

Położenie, czystość, przyjazny personel

Cons:

Bardzo słabo działała klimatyzacja

2026-07-09 • via Nuitee
R
Rorvig • solo_traveller • us
7
Nice place though and a great location
Pros:

Location, cleanliness

Cons:

Bed was super uncomfortable . I told the front desk. Improved a little then continually got worse. Were there for 4 nights. A few front desk people were rude and didn’t care.

2026-07-08 • via Nuitee
J
Jenny • couple • se
10
Pros:

Very quiet location, excellent breakfast buffet, nice firm (but not hard) mattress, very friendly staff.

2026-07-08 • via Nuitee
N
Nikita • solo_traveller • pl
10
2026-07-08 • via Nuitee
D
Danielle • couple • gb
10
I highly recommend this hotel.
Pros:

Excellent breakfast, including catering very well for vegans. The room had all the facilities I needed, with very good attention to detail. It was quiet, good air conditioning, comfortable bed with choice of pillows, appropriate number of well-positioned electrical sockets, lights etc,. spacious bedroom and well laid out bathroom, good TV, very helpful staff.

Cons:

It would have been nice to have BBC World Service

2026-07-06 • via Nuitee
B
Bettina • couple • at
7
Alles, ganz gut. Nichts außergewöhnliches
Pros:

Lage

2026-07-05 • via Nuitee
C
Colin • solo_traveller • gb
9
2026-07-05 • via Nuitee
R
Renāte • solo_traveller • lv
10
2026-07-05 • via Nuitee
D
David • couple • il
10
Pros:

מלון מצויין, ארוחת בוקר מצויינת, מיטות נוחות מאוד

2026-07-05 • via Nuitee
A
ADAM • couple • gb
10
2026-07-04 • via Nuitee
L
Liliya • family_with_children • ua
10
2026-07-04 • via Nuitee
N
NATSUKI • solo_traveller • jp
9
2026-07-04 • via Nuitee
H
Hamza • couple • gb
7
2026-07-02 • via Nuitee
S
samantha • solo_traveller • gb
8
Pros:

Location and breakfast

Cons:

TV in room not working

2026-07-01 • via Nuitee
O
Olivier • couple • be
9
Top hôtel bien situé
Pros:

Le personnel est très attentif et disponible. Le petit déjeuner est vraiment excellent. Il y a du choix et de quoi satisfaire tout le monde

Cons:

Parfois il y a des groupes d’américains bruyants

2026-07-01 • via Nuitee
Y
yoel • couple • il
9
נהננו מאוד מהשהיה במלון מארוחת הבוקר ומיחס הצוות
Pros:

מיקום ,ארוחת בוקר מעולה ,סאונה

2026-06-29 • via Nuitee
J
Jui Hung • couple • tw
10
2026-06-28 • via Nuitee