Hotel Kaiserhof Wien

Hotels
9.6 (2644 reviews)
Frankenberggasse 10 , Vienna , at

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Cons:
Suggestion for welcome drink
Mention of missing bath slippers

Categories

Cleanliness
9.3
Rooms are kept immaculately clean according to several reviews.
Service
10
Staff were described as very friendly and attentive, providing excellent service throughout the stay.
Location
9.8
Location praised for being close to major attractions and public transport.
Room Quality
9.5
Rooms are comfortable, well-maintained, and equipped with necessary amenities.
Amenities
9.3
The hotel offers a nice bar and breakfast area, which enhances the stay.
Value for Money
9.3
Guests felt that the quality received matched the cost of their stay.
Food and Beverage
9.7
Breakfast was highlighted as a treat, offering quality and variety.
Overall Experience
9.9
Guests consistently reported a wonderful experience with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:33

Property Description

Luxurious Accommodations
Indulge in the comfort of air-conditioned rooms equipped with modern amenities like a flat-screen TV, multimedia docking station, and a minibar. Relax in the spa area with a sauna and fitness room for the ultimate rejuvenation.

Convenient Location
Explore Vienna's iconic attractions with ease, as the State Opera and Karlsplatz Underground Station are just a short walk away. Discover the city's charm with nearby shopping, dining, and entertainment options.

Gastronomic Delights
Start your day with a delicious Viennese breakfast buffet and unwind with drinks in the bar or winter garden. With allergy-free room options and impeccable service, Hotel Kaiserhof Wien ensures a memorable stay.

Book now for an unforgettable experience at Hotel Kaiserhof Wien.

Important information:

Please note that if more than 5 unites are booked, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 26 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an available extra bed.
    Children from 6 years old to 12 years old stay for 20% of the adult rate per person per night when using an available extra bed.
    People 13 years old and over stay for 40% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2644 reviews
Cleanliness: 9.3
Service: 10
Location: 9.8
Room Quality: 9.5
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 9.7
Overall Experience: 9.9
L
luca • family_with_children • it
9
2026-04-04 • via Nuitee
F
Felipe Marino Mondragón • family_with_children • co
10
Pros:

El staff estuvo increíble y me ayudaron con todas las sorpresas para mi esposa (íbamos de aniversario), los desayunos eran muy buenos y variados y la ubicación del hotel hizo que pudiéramos ir caminando a todas las partes que queríamos de la ciudad.

Cons:

El colchón de mi cama un poco blando para mi gusto.

2026-04-04 • via Nuitee
Z
Zehra • couple • de
10
Extrem freundliches Personal, sehr leckeres Frühstück, sehr schöne Zimmer, sehr zentral
Pros:

Alles top! Extrem freundliches aufmerksames Personal! Exzellentes Frühstück, Zimmer sehr schön eingerichtet.
Sehr zentral gelegen, alles zu Fuss erreichbar, U-Bahn und Strassenbahn in der Nähe.
Würde jederzeit wieder kommen

Cons:

Gar nichts

2026-04-03 • via Nuitee
S
SRH75 • couple • fr
8
Très bon hotel
Pros:

Petit déjeuner très bien fourni et de qualité, emplacement très proche du centre historique, sauna et hammam parfaits

Cons:

Aucune vue de la chambre, vis a vis très proche

2026-04-02 • via Nuitee
A
Annette • family_with_children • se
10
Pros:

Fantastisk frukost. Väldigt trevlig och tilmötesgående personal

2026-04-01 • via Nuitee
R
Renate • couple • at
10
Sehr empfehlenswert
Pros:

Sehr gutes und qualitatives Frühstück und äußerst herzliche Betreuung beim Frühstück, alles sehr, sehr sauber, extrem großes Bett

Cons:

Teppichboden im Zimmer, bevorzuge Parkett

2026-03-31 • via Nuitee
T
Tomasz • couple • pl
10
Pros:

Wszystko. Przemiła obsługa, mega śniadania, kawa marzenie. Bardzo wygodne łóżka.
Bez wachania mogę polecić ten hotel.piękny wystrój. Pozdrowienia dla całej załogi hotenlu.

Cons:

Mała kabina prysznicowa, jestem duży ale spokojnie dałem radę. Brak dostępu do internetu i you tube. Ale to mało istotne przy zwiedzaniu tak pięknego miasta.

2026-03-30 • via Nuitee
L
Louise Kofod • extended_group • dk
10
Pros:

Skønneste personale, dejlig mad, perfekte senge, dejligt lydtæt værelse.

Cons:

Eneste minus en hårtørrer, der skulle skiftes.

2026-03-30 • via Nuitee
M
Madalina • couple • ro
10
2026-03-29 • via Nuitee
K
Katharina • couple • de
9
Pros:

Das Personal war ausgesprochen freundlich und wir haben uns sehr willkommen gefühlt

2026-03-28 • via Nuitee
H
Hywel • couple • gb
10
The perfect location for our four day break, would choose it again.
Pros:

Great location close to Karlplatz, within walking distance or short tram or tube rides to the main city locations and the excellent Naschmarkt eating area.
Excellent breakfast, and good bar also serving snacks.
Quiet, spacious comfortable rooms.
Friendly, welcoming, knowledgeable staff who went out of their way to help us.

Cons:

Towels weren’t as luxurious as in some establishments.

2026-03-28 • via Nuitee
P
Philipp • couple • de
10
2026-03-27 • via Nuitee
R
Robert • couple • gb
10
Highly recommended.
Pros:

Very friendly and helpful staff. Lovely breakfast.

Cons:

Nothing really

2026-03-27 • via Nuitee
A
Annelii • couple • ee
9
2026-03-26 • via Nuitee
M
Mariann • couple • ee
9
2026-03-25 • via Nuitee
V
Vladimír • couple • sk
5
Nevhodné parkovanie. Parking servis , odovzdať kľúče, auto bez dozoru.
Pros:

Príjemný personál

Cons:

Zima na izbe

2026-03-24 • via Nuitee
A
Antonio • couple • it
10
Splendido
Pros:

Struttura con posizione eccellente a 200 metri dalla principale stazione metro
Colazione di livello superiore alla media degli alberghi della stessa categoria

2026-03-24 • via Nuitee
G
Gillian • couple • gb
9
A very relaxing stay in Vienna.
Pros:

The Kaiserhof Wien was in a really good location for accessing the sights of Vienna on foot. The staff were very friendly and helpful and the breakfast was great.

Cons:

Nothing.

2026-03-24 • via Nuitee
M
Maci • family_with_children • hu
9
Kiválló
2026-03-22 • via Nuitee
R
Rachel • couple • il
10
Pros:

מלון מעולה . ארוחת בוקר נהדרת עם הרבה אפשרויות. שרות מדהים.

2026-03-22 • via Nuitee