Hotel Kaiserhof Wien

Hotels
9.6 (2758 reviews)
Frankenberggasse 10 , Vienna , at

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Cons:
Suggestion for welcome drink
Mention of missing bath slippers

Categories

Cleanliness
9.3
Rooms are kept immaculately clean according to several reviews.
Service
10
Staff were described as very friendly and attentive, providing excellent service throughout the stay.
Location
9.8
Location praised for being close to major attractions and public transport.
Room Quality
9.5
Rooms are comfortable, well-maintained, and equipped with necessary amenities.
Amenities
9.3
The hotel offers a nice bar and breakfast area, which enhances the stay.
Value for Money
9.3
Guests felt that the quality received matched the cost of their stay.
Food and Beverage
9.7
Breakfast was highlighted as a treat, offering quality and variety.
Overall Experience
9.9
Guests consistently reported a wonderful experience with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:33

Property Description

Luxurious Accommodations
Indulge in the comfort of air-conditioned rooms equipped with modern amenities like a flat-screen TV, multimedia docking station, and a minibar. Relax in the spa area with a sauna and fitness room for the ultimate rejuvenation.

Convenient Location
Explore Vienna's iconic attractions with ease, as the State Opera and Karlsplatz Underground Station are just a short walk away. Discover the city's charm with nearby shopping, dining, and entertainment options.

Gastronomic Delights
Start your day with a delicious Viennese breakfast buffet and unwind with drinks in the bar or winter garden. With allergy-free room options and impeccable service, Hotel Kaiserhof Wien ensures a memorable stay.

Book now for an unforgettable experience at Hotel Kaiserhof Wien.

Important information:

Please note that if more than 5 unites are booked, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 26 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an available extra bed.
    Children from 6 years old to 12 years old stay for 20% of the adult rate per person per night when using an available extra bed.
    People 13 years old and over stay for 40% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2758 reviews
Cleanliness: 9.3
Service: 10
Location: 9.8
Room Quality: 9.5
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 9.7
Overall Experience: 9.9
C
Cristinel • family_with_children • ro
10
2026-05-09 • via Nuitee
U
Ulrich • solo_traveller • de
10
Supertoll
Pros:

Alles super !!
Man fühlte sich sehr wohl......

Cons:

Es war alles ok

2026-05-09 • via Nuitee
E
Ervin • couple • tr
7
2026-05-07 • via Nuitee
I
Ineta • solo_traveller • lv
10
Pros:

Elegant and cozy interior! Ideal place for peaceful relaxation in the city centre! Received special attention on my birthday morning! What is more- perfect breakfast with great variety!

2026-05-07 • via Nuitee
B
Barry • solo_traveller • nz
10
Pros:

Everything, the staff and the location

Cons:

Nothing

2026-05-06 • via Nuitee
W
WGE • couple • us
10
2026-05-06 • via Nuitee
T
Thomas • extended_group • dk
9
2026-05-06 • via Nuitee
M
Miha • couple • si
8
Kratko a udobno!
Pros:

Lokacija in zajtrk odlična, za obisk Musikvereina ali muzeja

Cons:

V sobi ni bilo copat, TV ni deloval!

2026-05-06 • via Nuitee
J
Jörn • couple • de
9
Erholung pur
Pros:

Gute Unterkunft, sehr Zentrumsnah. Personal sehr nett und zuvorkommend. Sehr gutes Frühstück 👍👍

2026-05-06 • via Nuitee
C
Chris • couple • fr
9
Pros:

Hôtel très bien placé
Petit déjeuner copieux et plutôt varié
La taille du lit et le confort du matelas

Cons:

Pas de location de vélo à l’hôtel mais possible de louer à 10 minutes à pied

2026-05-04 • via Nuitee
M
Marc • solo_traveller • at
9
2026-05-04 • via Nuitee
R
Ronald • solo_traveller • ch
9
2026-05-04 • via Nuitee
N
Nefeli • couple • gr
10
Pros:

Άριστο πρωινό με ποικιλία σε ένα ξενοδοχείο πρακτικά στο κέντρο της Βιέννης. Επίσης άριστη εξυπηρέτηση, κάναμε check out πολύ νωρίς και μας προσέφεραν πρωινό σε τσάντα για να το πάρουμε μαζί.

2026-05-01 • via Nuitee
J
Jacqueline • couple • us
10
Beautiful hotel with good value, excellent breakfast
Pros:

Very nicely appointed rooms , wonderful breakfast

Cons:

Slow elevator

2026-05-01 • via Nuitee
M
Marion • solo_traveller • de
10
Wien
Pros:

Unser Aufenthalt war rundum gelungen. Das Personal durchweg freundlich, hilfsbereit und mit einem Charme den man nur in Wien hat . Gerne wieder.

2026-05-01 • via Nuitee
H
Hasliza • couple • my
9
Great comfortable stay, good breakfast.
Pros:

Clean, good breakfast, friendly staff

Cons:

None.

2026-05-01 • via Nuitee
C
Christopher • couple • us
10
2026-04-30 • via Nuitee
H
Heike Doris • couple • de
9
2026-04-30 • via Nuitee
W
Wolfgang • couple • de
10
Ein Hotel dessen Preis-Leistung einen weiteren Besuch planen lässt
Pros:

Die Lage war sehr zentral, man konnte viel zu Fuß erkunden. Das Personal war sehr freundlich und die Zimmer kaiserlich.

Cons:

Der Empfang des WLAN war dürftig.

2026-04-29 • via Nuitee
M
Michael • couple • ie
9
A great enjoyable stay in a lovely hotel - dispute one occasion of poor reception assistance.
Pros:

Great traditional hotel within walking distance of key sites and the best restaurants.

Cons:

Some of the reception staff were less than helpful

2026-04-29 • via Nuitee