Hotel Kaiserhof Wien

Hotels
9.6 (2644 reviews)
Frankenberggasse 10 , Vienna , at

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Cons:
Suggestion for welcome drink
Mention of missing bath slippers

Categories

Cleanliness
9.3
Rooms are kept immaculately clean according to several reviews.
Service
10
Staff were described as very friendly and attentive, providing excellent service throughout the stay.
Location
9.8
Location praised for being close to major attractions and public transport.
Room Quality
9.5
Rooms are comfortable, well-maintained, and equipped with necessary amenities.
Amenities
9.3
The hotel offers a nice bar and breakfast area, which enhances the stay.
Value for Money
9.3
Guests felt that the quality received matched the cost of their stay.
Food and Beverage
9.7
Breakfast was highlighted as a treat, offering quality and variety.
Overall Experience
9.9
Guests consistently reported a wonderful experience with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:33

Property Description

Luxurious Accommodations
Indulge in the comfort of air-conditioned rooms equipped with modern amenities like a flat-screen TV, multimedia docking station, and a minibar. Relax in the spa area with a sauna and fitness room for the ultimate rejuvenation.

Convenient Location
Explore Vienna's iconic attractions with ease, as the State Opera and Karlsplatz Underground Station are just a short walk away. Discover the city's charm with nearby shopping, dining, and entertainment options.

Gastronomic Delights
Start your day with a delicious Viennese breakfast buffet and unwind with drinks in the bar or winter garden. With allergy-free room options and impeccable service, Hotel Kaiserhof Wien ensures a memorable stay.

Book now for an unforgettable experience at Hotel Kaiserhof Wien.

Important information:

Please note that if more than 5 unites are booked, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 26 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an available extra bed.
    Children from 6 years old to 12 years old stay for 20% of the adult rate per person per night when using an available extra bed.
    People 13 years old and over stay for 40% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 2644 reviews
Cleanliness: 9.3
Service: 10
Location: 9.8
Room Quality: 9.5
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 9.7
Overall Experience: 9.9
P
Peggy • couple • de
10
Tolles Flair mit wahnsinnig netten und kompetentem Personal!
Pros:

Besonderes Flair!

Cons:

Nichts!

2026-03-13 • via Nuitee
T
Tatsiana • couple • by
10
Pros:

Отель очень удобно расположен , до оперы 10 минут пешком . Основные достопримечательности рядом . Отель невероятно красивый , лобби отеля очень уютный и атмосферный .

Cons:

Очень огорчил матрас . Очень неровный , с ямами . Спать было очень неудобно .

2026-03-13 • via Nuitee
C
Corinne • couple • fr
9
Pros:

Hotel proche du centre et du metro pour aller à schonbrunn

2026-03-12 • via Nuitee
J
Jan Egbert • extended_group • nl
8
Ga niet met 3 personen in een 2 persoonskamer!!
Pros:

Locatie en vriendelijkheid personeel

Cons:

Grootte kamer en de prijs daarvoor

2026-03-12 • via Nuitee
K
Karolina • solo_traveller • si
10
Authentic Vienna experience
Pros:

Very kind staff, excellent breakfast, clean rooms

2026-03-10 • via Nuitee
P
Paddy • extended_group • gb
9
Overall very enjoyable.
Pros:

Location, Breakfast, Room.

Cons:

Some building work going on so a little noisy at times.

2026-03-10 • via Nuitee
J
Julita • extended_group • pl
10
2026-03-08 • via Nuitee
J
James • solo_traveller • gb
10
Pros:

The room was brilliant and fabulously appointed. Most of all it was spotlessly clean.

Cons:

Loved everything

2026-03-08 • via Nuitee
A
Anke • solo_traveller • de
9
2026-03-07 • via Nuitee
T
Thomas • solo_traveller • at
7
2026-03-07 • via Nuitee
J
Johanna • couple • fi
10
2026-03-07 • via Nuitee
S
Sandra • couple • fr
9
Pros:

Très bien situé proche de la vieille ville , à 2 pas du tram et du métro, dans une rue calme.
Personnel charmant, bienveillant et professionnel.
Chambre impeccable et petit déjeuner excellent.

2026-03-06 • via Nuitee
J
Jan Backmann • couple • ch
9
Ein schönes langes Wochenende mit viel Kultur.
Pros:

Obwohl wichtige Sehenswürdigkeiten fussläufig zu erreichen sind, ist die Lage erfreulich ruhig.

2026-03-06 • via Nuitee
R
Robert • couple • at
9
2026-03-06 • via Nuitee
S
SABRINA • family_with_children • be
10
Schitterend!
Pros:

Fantastische ligging, heel vriendelijk en behulpzaam personeel. Uitstekend ontbijt.

Cons:

Niets maar ook niets op aan te merken!

2026-03-04 • via Nuitee
C
Claire • family_with_children • gb
6
Would have given 10/ 10 but was scammed from the bar man
Pros:

How comfortable the rooms were and how accommodating the safe were for members of our group with celiac disease

Cons:

3 of us went to have 4 drinks each at the bar, and the bar man told us that the bill was over £400 which was ridiculous as each drink cost £13

2026-03-04 • via Nuitee
J
Jerwin • couple • de
9
The bed is comfortable and the Breakfast was fantastic and delicious. All People there showed their friendly and hospita
Pros:

Near by trains and restaurants

2026-03-04 • via Nuitee
M
Miha • couple • si
10
Pros:

Everithing

2026-03-03 • via Nuitee
S
Shafir • solo_traveller • au
8
enjoyable
Pros:

as i walk a lot it was a little far from the mai sites but manageable

2026-03-02 • via Nuitee
S
Sasha • couple • gb
10
2026-03-02 • via Nuitee