Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Fireplace in lobby
Arcade/game room
Hardwood flooring in public areas
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Clean rooms
Cons:
Poor cleanliness
Unkempt amenities
Value for money concerns

Categories

Cleanliness
6.95
Some reviews pointed out grubby and unkempt conditions, especially in bathrooms and common areas.
Service
9.45
Staff were consistently described as friendly and helpful across multiple reviews.
Location
8.95
Described as lovely and set in beautiful grounds, enhancing the overall experience.
Room Quality
8.45
Rooms were noted to be clean and spacious in most reviews, but some concerns about comfort.
Amenities
7.95
Amenities like gym and hot tub were reported as unkempt or inadequately maintained.
Value for Money
7.95
Some complaints about food pricing and overall hotel value relative to the condition.
Food and Beverage
7.45
Breakfast variety was criticized, but some noted that food quality was good.
Overall Experience
8.45
Enjoyable stay for many, but significant issues reported, leading to mixed feelings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:27

Property Description

Luxurious Spa and Recreational Amenities
Indulge in massages, body treatments, and facials at the full-service spa. Enjoy 5 spa tubs, a sauna, and a fitness center for ultimate relaxation.
Delicious Dining and Entertainment Options
Savor a satisfying meal at the on-site restaurant and unwind with a drink at the bar/lounge. The hotel also offers an arcade/game room for entertainment.
Convenient Business and Event Facilities
Benefit from a business center, 24-hour front desk, and multilingual staff. Host successful events in the conference space and meeting rooms.

To book your relaxing stay at Ruthin Castle Hotel, inquire now.

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.2
Based on 139 reviews
Cleanliness: 6.95
Service: 9.45
Location: 8.95
Room Quality: 8.45
Amenities: 7.95
Value for Money: 7.95
Food and Beverage: 7.45
Overall Experience: 8.45
A
Alan
10
Pros:

Just loved staying in a real Castle....with all the medieval trimmings. Great

2025-10-11 • via Nuitee
R
Richard • partner
10
Pros:

We stayed one night for the Medieval Banquet. The room was great - very clean and bed very comfortable. Breakfast was great too.

2025-09-28 • via Nuitee
P
Peter • partner
8
Pros:

Had a nice large room with nice view from window.
Beds were too hard.
Food was okay.

2025-09-19 • via Nuitee
S
Susan • partner
4
Pros:

A very long walk to the room and parking area in adequate, plus overspill car park not for single travellers at night.Hot tube and gym area unkempt and a walk outsude of the hotel Bathroom heater did not work ,tokd for 2 days it would be repaired It was not .

2025-09-11 • via Nuitee
V
Verified traveler
4
Disappointed
Pros:

I really looked forward to my stay but felt that this hotel was not a four star experience. The overall feel of the room, bathroom restaurant and grounds was grubby and unkept. The bathroom in particular was not like the photos on the website and I felt that photos of the ‘not so modern’ rooms would help with expectations. I understand that this is an historical building and did not expect it to be modern and perfect but the overly dark decor and lack of lighting in the bar and restaurant area left it feeling grubby. The breakfast experience was not great. The food was ok but again the serving area (especially the chilled area) did not feel particularly clean.

2025-09-08 • via Nuitee
C
Caroline • partner
6
Pros:

Lovely location but overpriced unless you get a good deal.Set in beautiful grounds so great if you get nice weather but as others have said it has a tired interior. Our room was clean and big as we'd paid for a suite for our anniversary, so it was lovely having the lounge to sit in and nice views. Another couple we met were on the lower ground floor and said that had no view at all. The tea tray in the room was very disappointing, no biscuits, the usual instant coffee, and just a couple of loose t-bags, not very hygienic and also no clue if decaff or normal! No fruit tea or anything interesting which given it was a suite is odd. The Premier Inn Plus rooms have a Nespresso machine, after all! Staff were lovely but breakfast was very average. Hot was bacon, sausage, fried egg, mushrooms and disappointingly tinned tomatoes. Cereal very small selection and same with yoghurt and fruit, very underwhelming. Pastries, just croissants, but these were nice and fresh at least. No nice bread, just UHP stuff to toast. If you want dinner you MUST book in advance. We were on DBB deal and had £30pp to spend but this doesn't get you much! Some of the mains were £23 / £24, the starters and desserts about £9 and up. Food was lovely, but avoid cheese board to finish as just 4 pieces truckle cheese you can get in supermarket. Overall, I'd only recommend if you get a good deal and get a suite!

2025-09-08 • via Nuitee
K
Kevin • partner
10
Pros:

Yet another great stay at the Castle. Rooms always warm and clean but if you want operating theatre cleanliness this is perhaps not the place for you! We love this place for its character and of course the peacocks. Staff always friendly and helpful. See you again in a few weeks!

2025-09-05 • via Nuitee
J
Jarrod • pet
10
Pros:

Rooms were lovely and clean, good facilities. Excellent breakfast buffet. Dogs well catered for!

2025-08-27 • via Nuitee
D
Denise
10
Pros:

We had a lovely time staff very helpful . Beautful

2025-08-24 • via Nuitee
M
Mike
2
Help is needed
Pros:

The bedroom was dusty and dirty. Shower on his last legs. The maids never refilled coffee milk etc. The way the beds were made was just thrown back on. The food in the restaurant was at a lower standard. To be honest, absolutely terrible. This place needs a revamp and improve standards.

2025-08-22 • via Nuitee
E
Edward
10
Pros:

This place is a treasure. Look forward to coming back! Diolch

2025-08-11 • via Nuitee
P
Peter • partner
10
Pros:

Sensational building and grounds -

Good food, very comfortable bed

Pleasant helpful staff

2025-08-08 • via Nuitee
I
Iveta
10
Pros:

A wonder castle with lots of history, beautiful gardens and wildlife. The peacocks and bunnies took over the grounds every evening and made it that much more special.

2025-08-04 • via Nuitee
K
kantaben • friends
4
Pros:

Room very basic not as advertised . over grown with ivy out side, coffee cup dirty , bathroom was near the toilet so everything so wet ( wet room)

2025-07-31 • via Nuitee
K
Kevin • partner
10
Pros:

Yet another fantastic stay at the castle. Room clean, warm and spacious, staff friendly. Beautiful grounds.

2025-07-31 • via Nuitee
A
Andrew • family
10
Pros:

A lovely hotel with great staff. Rooms are a little tired, however, that is part of the charm

2025-07-22 • via Nuitee
G
Gavin
8
Lavinia stop over
Pros:

Stayed over so we could visit Lavinia the room was nice and the setting is really nice

2025-07-19 • via Nuitee
A
Andrew • family
10
Pros:

A lovely stay, great location. Rooms just need a bit of tlc.

2025-07-19 • via Nuitee
D
Damien • friends
6
Pros:

Windows in the room were rotten through and mouldy. The plug hole of the bath clearly hadn’t been cleaned in a while and I don’t think the room could have been decorated in 30 years. Although the hotel and grounds are beautiful the upkeep and cleanliness of the inside left a lot to be desired.

2025-07-19 • via Nuitee
P
Paula
10
Beautiful place to stay
Pros:

Me and my hushad an amazing weekend for our 1st anniversary, food was excellent location was fantastic.
Hottub in the forrest was an experience, although the Sauna was a little too small, not much value for money we paid on the twilight package we picked. Next time we would just book the hottub. Peacocks roaming around the grounds feeding out of your hands was something else. I would highly recommend a stay at Ruthin Castle.

2025-07-06 • via Nuitee