Best Western Cedar Park Inn

This was by far one of the worst hotel experiences I have ever had.

The service was extremely poor from the moment we arrived. We were received by a trainee who clearly did not know basic front-desk protocols. She did not even check the messages already sent regarding early check-in and immediately started the conversation by saying we would have to pay for early check-in, without listening or verifying anything.

Her supervisor, George, was also very unprofessional, unpleasant, and dismissive. There was a complete lack of professionalism and hospitality from the front desk team.

The room was in a catastrophic condition. The bathroom was dirty, body wash and hand soap were empty, and cleanliness standards were clearly not respected. The bunk bed was unsafe: the ladder was loose, the screws were not properly fixed, and my child almost fell. If I had not noticed in time, he could have seriously injured his hand.

Breakfast was a disaster. Very poor quality coffee, extremely limited choices, no fruits, and overall a very disappointing breakfast considering the price of the hotel. Again, the kitchen staff were the only people who showed warmth and professionalism.

For the price paid, this hotel is absolutely not worth it. I do not recommend it at all, even for one night. I will never return to this hotel, ever.

If you are looking for a peaceful and comfortable stay, go elsewhere. This hotel is a disaster and will likely be one of the worst stays you can experience.

An overpriced hotel with terrible service, unsafe rooms, poor cleanliness, and no sense of hospitality — absolutely not recommended.

Ac heat unit wasnt working so guy brought us a heater worked fine. Then later they fixed the heater then it was too warm so we just opened the window. It was ok.

The AC was really loud and seems like it didn’t work as we had the room set to 18° and it wouldn’t budge from 24° which made it uncomfortable to sleep especially with the loud AC. The water smelt like eggs in the sink and shower so that was a little gross.

The elevator was slow and very busy

No debit as a payment option. Hot restaurant for breakfast.

Very hot in all areas on main floor no air conditioning?

The bed was lumpy, it sounded like there was water trickling through the walls. It was loud due to the location of the room facing the Main Street. The water issue (which was explained to us at check in) was handled very well, and it was to be down from 11:00am to 2:00pm. When we returned to our room around 9:30pm, the shower was working (though there were small bits of black in the water), but the tap was still not properly. Not sure if I’d stay again to be honest.

The carpet in the room was so dusty that I couldn’t even walk barefoot, the bathroom wallpaper was peeling off, giving it a neglected appearance, and the towels were yellowed.

Complimentary breakfast was less than ideal, limited options with not great taste.

There was no TV or internet in our room

The wall dividing the the two beds in the main room was a bit annoying while trying to communicate and watch TV; but honestly would make sense for non family member sharing this suite. Also should communicate the beds in "kids room" is not acceptable for anyone over 8-9 years old. The beds are toddler beds.