Brook Mollington Banastre Hotel & Spa

Lovely traditional hotel, with a fantastic pool, jacuzzi, and sauna. The staff were fabulous and extremely friendly. A nice meal, and a good bar. Definitely recommend.

Only 2 floors, pram accessible, rooms were spacious and rooms were modernised which was nice! Bathroom was nice! They went above and beyond for our needs of 2 rooms together which was fabulous! Staff were welcoming and chatty which was great! Bed sheets and towels were clean and they were re-made and clean towels the day after! Amazing location, not too far from anything! Defo a must have with kids as it’s a 10min MAX journey from attractions or city centre! Tele also was great and had apps on there again, another great thing for kids and babies! And loved the smell of the hand washes!

I was at the Brook Mollington Banastre Hotel for a wedding where I was performing as a musician, and unfortunately left a GoPro clamp behind in the function room.

When I first called, I was told that the cleaner hadn’t found anything, but the manager, Clive, took the matter seriously and personally went to look for it. He found it and then made sure it was safely returned to me.

I arranged and paid for the return postage myself by sending a prepaid envelope, and the clamp arrived back with me the following day.

Clive and the team were genuinely helpful and went the extra mile to make sure my lost property was returned. Much appreciated!

Staff were very polite and knowledgeable. Breakfast so very good.

Good

Location was really good.
All staff we encountered were amazing!
Both our requests were accommodated.
Great to be able to use the pool.
Free on-site parking
Clean rooms.

I was booked into this hotel by my friend, so I added my daughter on as well as a birthday gift, I had unwittingly booked and paid for the wrong night date on arrival, the manager checked they had another room that I could take , so I was asked to pay again and he would approve cancellation of my non refundable room rate through booking .com.. I paid £100 for another room , today I got confirmation that they have actually refused to agree to my cancellation, so I have lost £79 very , dishonest to say that they would sort it out for me, to make me pay again for an honest error, anyway , dirty changing rooms in the swimming area, advertised as a spa hotel yet no robes anywhere to be seen, only a pool and a jacuzzi which did not look very clean, doors falling off the lockers , dirty tissues thrown all over the changing rooms, tv in my daughters room did not even work , very disappointed no latte or even cappuccino at breakfast, even though there is a coffee machine at the bar, no fried eggs , windows were filthy and nets over the top of the windows were filthy, and there was a wedding on , you think they could of least made an effort to, as a wedding was being held there. We asked for a replacement bath towel after using the pool area and were given a hand towel , very unorganised.

Loved the location to Chester City Centre and Chester Zoo.
Breakfast was nice, staff friendly and helpful

Free use of the gym, pool, jacuzzi and sauna

Had a fabulous afternoon tea. Lovely sandwiches. The Bellini’s were a lovely addition to the experience. The cakes were another level. All cooked on the premises. Lemon drizzle, Victoria sponge, carrot cake and scones. The scones were light fresh and devine. The dining room was warm clean with real fabric tablecloths and napkins. A really nice experience. I would recommend. And will be back.

Why did I pay so much when others have paid less having chatted with them? General hotel needs a clean and update

The staff were amazing, from check-in to check-out they were welcoming, pleasant and nothing was too much trouble. Huge shout out to Lindsay (reception) and the restaurant staff alike who were covering the bar area too.

This has got to be by far the worst hotel I have ever stayed in.
From the very start room fob not working reception said oh keep it away from ur phone What .
One light working in a dirty room curtains and bed full ov stains . No plug in the sink . Sockets not working.
Breakfast was disappointing ask waitress for a clean cup as the ones on the table dirty . Took ten minutes to get a cup . Stay away from this dump

The best thing about this hotel is the reception team and the location

Staff were very accommodating and helpful,great experience , close to Chester Zoo, breakfast was a1, Coffee was great , no complaints & were travelling with a 5 year old..