Brook Mollington Banastre Hotel & Spa

Quite, cozy and very polite, friendly and helpful staff. Money worthy

based in a good location for sightseeing, eg chester zoo only a mile and a half away, liverpool half an hour away through tunnel,etc. cleanliness good,and breakfasts good value for money.
The food was very good, room was good, just needed updating. Good parking facilities. Some spa facilities were not working.
The staff very friendly and inviting, good service

Disappointed by our stay. Booked as it was near Chester and billed as a spa hotel, as a special treat for my daughter's birthday. Was very disappointed for the price paid would not expect broken bedroom window, TV did not work, room very hot and no fan, toilet pipes made loud noise when flushed, pool cloudy in appearance, only one packet of biscuits in a room for 3, changing rooms bad snell, hot tub not working. Very dated. It's a shame as there is potential, location good and gym well equipped but definitely not worth the £200 a night I was charged.

We arrived on a Friday evening for a murder mystery event. As we drove in, my first impression was that Iwas arriving at the Crossroads Motel from the 1970s.
The lady on reception was very pleasant and welcoming, and we were allocated our room without any issues. Unfortunately, the room itself reminded me of an old nurses' home room from the 1980s. The bathroom was probably the best part of the room, although the toilet roll holder was hanging off the wall and the shower screen felt unstable. The windows needed cleaning inside and out, and the room had a musty smell as soon as we walked in.
The corridors were also very dirty (see photos), and the hotel as a whole is in desperate need of refurbishment and a thorough deep clean.
The staff lacked basic hospitality knowledge. We purchased a bottle of wine and asked for a wine cooler but were given a beer bucket instead. Later, I ordered two glasses of wine and was handed the card reader without being told the price. It showed £25, so I questioned it and was then told I hadbeen charged for a bottle of wine rather than two glasses. On another occasion, I ordered a gin andtonic and asked for it to be served in a gin glass, but the staff did not seem to know what I meant.
Breakfast was a buffet consisting of tinned fruit, cheap bread, and some fresh melon. The hot food had been left out too long and was dried up. We sat at a table for two, pulled a chair out, and one of the arms fell off. There were cobwebs throughout the dining room, reinforcing the impression that the hotel is dated and badly in need of a deep clean.
The murder mystery event itself took place in afunction room and, unfortunately, it was chaotic. There were too many people talking and shouting at the same time, making it very difficult to follow what was happening. As a result, we didn't enjoy the experience at all. The only positive was thatthe three-course meal was actually quite good.
Would we return? Absolutely not.
Overall, this was a very disappointing stay at ahotel that desperately needs investment, better housekeeping, and improved staff training. Sadly, the murder mystery event was just as disappointing as the accommodation.

Breakfast was nice, bed was comfy

The staff, when we arrived, were absolutely lovely. They interacted well with the children and seemed very warm and welcoming

Lindsey at the reception was soo lovely and attentionate, ready to sort every query, also met the manager Clive who was very welcoming and detail oriented, and the breakfast was also good, kudos to the chef, with Libby, kyi and Errol who delivered great customer service. I also had a swim and tried the sauna, lovely experience, will definitely go back

Excellent hotel with friendly, professional staff and delicious food. Special thanks to Olusola for her kindness and outstanding service. I highly recommend this hotel!

Swimming pool. Comfortable beds. Good breakfast. Good value. Welcome note on bed

Friendly and helpful staff. Facilities very good, had a swim in the pool. Room spacious and comfortable. Competitive pricing including breakfast.
Only slight negative, the cooked breakfast items had been displayed well before we attended breakfast and consequently were a little dried out although still hot and tasted ok.

The property was clean but tired and outdated. Chair in room had no padding in seat, or was broken, my partner had to place a pillow on it to use the mirror when doing her makeup, the shower tap fell of when turning it, toilet roll holder was loose.

Location

From walking into the hotel to leaving , nothing was too much trouble. The staff were so helpful and friendly .
The room was immaculately clean , the bed was comfortable to the point I wasnt in a rush to check out .
On leaving again the staff were polite , friendly
The location is perfect . My stay was for a wedding, but I would definitely stop again .
Terrific value for money x

Room comfortable qnd cosy . Location brilliant. Breakfast was nice and choice good
Staff very nice

Had a spa day here. Relaxing atmosphere .The facilities need some updating. Jacuzzi out of use. The massage treatments we had were excellent. Friendly and welcoming staff.